I know the family that has owned this business for many moons lol. They are honest and hard-working…read morefolks.

Best ever!! They are old school, help you out, show up when they say they will outfit! They have…read morebeen and seem to be forever honest and reliable.

Recently, I bought several items at this store in Sisters . Unfortunately, there were problems in…read morethe instructions in terms of my being able to follow through and do the water test I wanted. I was able to return the two different tests without any issue, and even with one of the packages outer wrapping removed and they still took it back with a full refund. In a subsequent return to the store, I was pessimistically looking for a very unusual type of lightbulb, one that I had never seen before, and, lo and behold, they has it and I was able to repair my lamp. Every time I shop here I am looking for very specific items and staff is always incredibly helpful!

Had everything. Love the family feeling. Would definitely come back next time we come through town.read more

After waiting 20 minutes on the phone and being transferred 3 times I was disconnected…read more Definitely short handed on competent people! Use to be a great place!

Thank you to Melissa in appliances who approached me, as I was likely looking lost, to ask me if…read moreshe could help. I gave her incorrect information and she was still able to help me find what I needed. She then finalized the purchase and helped me arrange for will call. The whole process maybe took 3 minutes. She was incredibly pleasant and helpful.

The team at Ace Hardware Newport is knowledgeable, friendly and super helpful…read more My wife recently made an online purchase that wasn't exactly what she expected. Eddie and Ron were helpful every step of the way. The customer service at Ace Newport is awesome. Highly recommend!

The worst store in Bend!!!! Horrible customer service and inflated prices. I would rather drive to…read moreHome Depot then to solicit this "locally owned store"!!!!!! What a joke!

I. LOVE. ACE. HARDWARE…read more They have over 1,000,000 screws/bolts in THIS LOCATION ALONE!!! Who needs to carry a MILLION fasteners!?! Apparently Ace Hardware does. And they do one heck of a job of doing so! Oh, and why not grab a free soda or coffee on your way back to said fasteners section!?! I stopped in here on my first day as a Bendite (and having been out of Oregon for 17 years) and I was beside myself with joy. I was instantly convinced that my return to my home state (wife and toddler in tow this time) was the right move. I even called my wife about the free soda. I couldn't believe it. I felt welcome there before a single person even knew I had walked in the door. There must be 1000 employees because (unlike some other stores at the north end of town) I seem to find one or two down every isle that immediately look at me with a smile and ask if they can help me with anything. And you know what, they always can! They know that store like a koala bear knows the back of its eyelids. Plus, with three locations it's always convenient (though I do like this location the best...did I mention the number of fasteners??). I'm in hear at least once a week, know of few employees by name and have a friendly banter with them. It feels like the hardware store equivalent of the Cheers bar. I love it. Break something? Go to Ace Need to build something? Go to Ace Want a free soda? Go to Ace...but buy something too!

Getting a sales associate to help me is hopeless. They are more engaged talking to one another than…read morehelping me, and I am smiling and waving. Today I decided to Yelp. The cashiers do a nice job. I am Yelping the Ace hardware on 3rd street.

Went in for a can of stain. Took it to the cashier. Cashier had a horrible attitude. Never greeted…read moreme. Never said thank you. Never offer me a bag. And I will never be back. This place needs to hire employees that like their job and are happy to be working. Horrible experience for me who has been in the lumber industry most of my life.

We get our stove pellets from these folks. The price is good; and they deliver for $15 extra when…read moreyou buy a ton. Though we've never been home when they bring the pallet-load, they alway put it in the right spot.

*Rude, impatient owner*…read more Busy Sunday morning in this area of Terrebonne. Pulled into parking lot solely to drop off spouse. Signage that says parking is for business only, no other signage. Spouse walking away from vehicle and I hear incessant honking, since I cannot see where it is coming from, I hesitate to move. Truck pulls up behind me, so now I couldn't move. Turns out, the man in the truck is yelling at my spouse for parking, 'in his spot'", as he is the owner and trying to run a business. My spouse points out that I am still in the car and the vehicle is running. We just decided to leave. Moving forward, we will drive the extra 5-6 miles into Redmond for supplies due to unprofessional behavior.

Friendly, ready and eager to help. Good variety of everything you need in a small hardware store…read more I'm from Terrebonne, not San Francisco, and I shop here all the time.

I have always had a great experience with this Hardware Store. While Ace is a great place to shop,…read morethis store goes over and far beyond to assist their customers. I've had them search other stores to help me locate a particular item that was not available here. Their customer service is above all the Big Box Stores. As for those hard to find and get items, start here... Reasonable Prices, awesome service, friendly staff...Why shop anywhere else ???

Went in for a cart tire, not only did they have the random size but the 2 ladies were super helpful…read morein helping us find it. And just all around super nice, friendly and knowledgable. Thank you!

Good friendly staff, and the guy in the hardware section really knows his stuff!…read more He always helps us to find the right nut/bolt/nail, and that's not an easy task with over 300,000,000 widgets this store has! Thanks to the Prineville crew.

Super helpful staff that helps you find what you need. No matter the project, they're happy to…read morehelp. We've gone in countless times for so many home projects, little hardware pieces, to even finding the perfect spray for a craft I'm up to! Always a reliable place to go, thank you!

Great customer service went in yesterday to get a submersible pump I was helped by a very helpful…read more lady as I walked in. Ginna helped and directed me to the area I needed and when I went to check out she again helped me by offering me a Lowe's credit card and a discount on the pump I wanted. Mildly overwhelmed with her very special level of customer service. Great employee!! Lee

Lowe's has lots of sales going on . You got to come in here so many deals and sales. There's…read moreflowers outside, and when you buy 5 gallon pail of HGTV by Sherwin Williams showcasepaint you get 40 dollars of. Washer and dryers sale's!