I was a customer with this company until switching providers in March 2025. I followed every…read morerequired step to properly cancel my services: I paid off my equipment, canceled through their third-party account lender, and my new provider even submitted a cancellation letter on my behalf. After completing all of this, I reasonably believed my account was closed. That assumption changed when I was contacted about an unpaid balance after fraud was discovered on my card. When I called to investigate, I was informed that this company had continued charging me for monitoring services the entire time--even though the equipment they were supposedly monitoring had been offline since cancellation. At no point did they contact me to question this. The first representative I spoke with, Leah or Aliyah, was helpful and confirmed that my service had been canceled and that I should be receiving a refund of over $250 . However, after being transferred to the billing department, the experience deteriorated significantly. The billing representative was rude, repeatedly cut me off, and ignored what I was saying. I have now been on hold for over an hour and forty minute waiting for this issue to be resolved. If this matter is not resolved promptly, I will be filing a complaint with the Better Business Bureau, as well as contacting a lawyer.

signing with vivint was a necessity for use at the time and they were great! Another service came…read morein with cheaper prices and better service. well after paying off the equipment and calling in and canceling they continued to charge me over 500 dollars for service i wasn't receiving! hell they didnt even call me to say hey were not detecting any equipment!!!!!!! but they still are charging me . each time i call someone says yeah we can help and transfer me to someone else that i have to explain again and they still want the money! i will never recomend vivint again! customer service sucks!!!!!!

The crew was helpful, especially Roger he was great. They were interactive, personable, and…read moreconsiderate. Very hard-working.

I definily recommended Robert great person to do business with and dina at the office are the best…read more I had comercial and residential with them and everytime I need them they are always there for me and my business I NEVER GOING BACK TO MY OLD ALARM COMPANY

I cannot highly enough recommend Jeff and Matrix Security Systems! I contacted Jeff initially to…read morehelp us troubleshoot a problem with an existing closed circuit security camera system. All of the other security companies I reached out to would not troubleshoot or work on the system because they had not installed it. Thankfully Matrix Security was willing to help me and they were able to fix the issue and have continued to support that system even though they did not install it. Additionally we have contracted with Matrix Security to install new security cameras, they have pulled installed both in a new construction setting and in an existing structure and have done highly professional and top quality work! Jeff is very trustworthy, extremely professional and just a really great person to work with. Do yourself a favor and give Matrix Security Systems a call!

If you are looking for a company that you can trust this is the one. Jeff came out and was very…read moreknowledgable,friendly and listened and answered all my questions. They did a very good job on my system. Attention to detail and customer service was outstanding.

If you're looking for clean, professional AV and home installation work, Wire Guys--and especially…read moreRay--are an easy recommendation. From the first interaction, Ray stands out for his responsiveness and professionalism. After a quick call, he was able to come out the same day to assess the project, which immediately set the tone for a smooth experience. He takes the time to understand exactly what you want and then executes it with precision. The quality of the work is what really makes Wire Guys shine. Whether it's mounting a TV, installing a camera systems, installing a surround sound system, or setting up a full home alarm, everything is done with attention to detail. Wires are completely hidden, components are neatly organized (even tucked away in cabinets when possible), and the final result looks clean and polished--exactly what you'd hope for but rarely get. Another thing that stands out is how tidy Ray is while working. He cleans as he goes, so there's no mess left behind, which is a huge plus for any in-home project. Overall, the work is efficient, high-quality, and hassle-free. If you want a job done right the first time--with no visible wires and a clean finish--Wire Guys is definitely the company to call.

I work for a small non profit and a our IT guy recommended Wire Guys. We were completing a…read morerenovation project for our offices. All network wires needed to be done from scratch. Network wiring for 10 workspaces were done with 2 network ports in each station. We also upgraded our network rack which Wire Guys order for a very reasonable price. As for the technicians, all I can say is they were amazing. They were very professional, detailed oriented and on time. All of the work performed was done great and great quality. The technicians were friendly and accommodating to any request no questions ask. Our project was completed on time as planned and everything from the technical aspect of things were done great with no issues. We will definitely keep using Wire Guys for any work.

I called Alan for a estimate to re wire my Lorex security system because I thought the wiring…read morewasn't any good due to no picture so he asked me to send him some photos of the back of my system and the wires. he called me back right away and said that it was a power problem. I had an extra AC pack that goes with the system so I plugged it in and it worked great. Alan could have charged me to come out and charged me for the service but was honest and said it may be a simple fix. I will give all my future business to this company

Alan is a cool dude. Good communication. Fair price. Works fast. No complaints. Exactly what you'd…read morewant from a security installation.

Sergii helped terminate my ethernet connections and set up a Ubiquiti network for me. He has been…read morehelpful with troubleshooting and has come back multiple times to make small adjustments for me at no extra cost. The process has gone so smoothly that we are now working together to set up a security system for my house as well.

Yes. Everything went well. The issue was solved as expected. My experience was excellent.read more

After using this company for my camera install, one of my cameras was water damaged. After I…read morereached out and got a hold of "Travis" he promptly did his best to make it right. Very satisfied with his dedication to marking his customers happy. If he says he warranting his work he is gonna take care of you. I will definitely be using him again.

From the first point of contact to when the job was completed, CVA has been extremely professional…read moreand clear on what they would be doing. If you are shopping for values and want things done right, get these guys on your schedule. They can be busy but they will make it work for you as soon as they can and it is well worth it at the end. We picked a great security camera system from Costco and they installed it for us as requested. After the installation, CVA took the time to show us how to use the system as well. That is great customer service. Thanks Travis and Anthony for the great work. 10 stars if we could give CVA that. One less thing to worry now... - John

I recently decided to upgrade my security system since technology has come a long way in 10 years…read more California Security Cameras did the upgrade for me and the entire experience was exceptional from start to finish. A quality security system is truly invaluable when you consider the peace of mind it brings, and this is a company you can absolutely trust. The process began with excellent communication from the office before any work was even scheduled; they provided quotes in a timely manner that were easy to understand and fit perfectly within my budget. What impressed me most was that they use only quality equipment, and Israel took the time to review both what I needed and what I didn't need, which was equally important to me. Israel and his team can be counted on to show up right on schedule and complete the work in a timely manner. The installation itself is top-quality, with a lot of care going into strategic placement to ensure total coverage. Before any work started, Israel walked through the property with me and openly listened to my needs before deciding on the final camera placements. Additionally, they are respectful of your home and animals while working. they take care to close gates and doors when coming in and out which was important to me. Once the installation was complete, he tested the entire system, ensured all cameras were adjusted properly, and then personally went over how to use the system. I'm the type of person who asks a lot of questions about projects before, during, and after, and Israel and his team made sure that I fully understood everything before wrapping things up. If you are looking for a professional, reliable security team, I highly recommend California Security Cameras!

California Security Cameras was absolutely amazing. When I didn't feel secure, they stepped in and…read moretruly made safety a priority. From the very beginning, the technician took the time to walk me through the entire process and made sure I fully understood how the system works. I never felt rushed, only supported, respected, and truly valued as a customer. What stood out most was how much they genuinely value their customers' security and peace of mind. He went above and beyond to reassure me that I would be happy with the product and that everything was set up properly and working exactly as it should. The level of quality and value in both the service and the equipment was outstanding. He worked within my budget, offered multiple affordable solutions, and was patient, knowledgeable, and kind throughout the entire experience. They also made it clear that they would be there if anything ever happened with the system, which gave me real confidence and trust. What is truly amazing is how accessible the technician is and how responsive the company is overall. You can always reach out and get in touch with someone when you need help. They genuinely make sure their customers can get a hold of them even after the installation is complete. Many companies disappear once the job is done, but California Security Cameras continues to be available and supportive. This is honestly the best service I have ever experienced. I am extremely thankful for their work and highly recommend California Security Cameras to anyone looking for reliable, high quality, and trustworthy security support.