Micheal Gonzales arrived with two women. He was polite at first, but when I declined to give him the owner's phone number, his attitude changed. He became rude, talked over me, and refused to let me speak. As a representative of a company, proper communication is essential. I know how to operate a QR code, but he spoke to me very slowly and was completely disrespectful. I would not recommend dealing with him. read more

ADT - Direct Protection Security - Rude and unprofessional - Security Systems Near Me - Turlock, California

Worst security system ever. Would not recommend. Sharing a call center. Slow response time.

Unexpected health challenges forced the sale of our house. We were still subject to monthly payments to ADT for the term of our contract. Maria Arami, Modesto's ADT Office Manager, understood the circumstances and with her steadfast assistance we eventually received a partial refund. We trust and highly recommend her ADT dealership services in Modesto! read more

Maria is absolutely amazing. Back in 2023, I was a customer, but today I accidentally called her office thinking it was the main ADT number. Even though I was no longer their customer, Maria took my call, listened patiently, and made sure my issues were resolved. She didn't have to help me, yet she stayed on the line, guided me, and reassured me that ADT would fix the problem. Within 30 minutes my billing issue was resolved, and with her advice, I was even able to lower my bill. Maria is a true customer advocate. She goes above and beyond, and I'm so grateful for her kindness and dedication. She really is the best! read more

Worst customer service ever! Paid over 4K to have system put in - customer service non-existent -ended up having to have system removed and sued to get money back. Stay away from these guys - terrible!! read more

We never had an alarm installed, and when my dad ended up in the hospital, I figured it was time. I did a quick research and called a couple of places. At the end of the day, my decision was to go with ADT. I called, and Ramsin the owner answered. I asked him if he could give me a quote over the phone and go over my options with me. He was willing to help right away and gave me a quote. Also, he set up a time to come in person with his technician and explain everything. He and his staff were responsive in a timely manner and explained everything in detail. Next thing you know, they came down and set up my system just like that. A few days later, I had a question about the panel, and he came down to show us how it is done and what we need to do if the problem happens again. Ramsin and staff are honest and are there to educate people on the best offers ADT has out there and will offer you deals that will best work for your house or your business needs when it comes to security and camera installation. Give it a try. You won't regret it. It's better to be protected than to be sorry read more

ADT - Direct Protection Security - Security Systems Near Me - Turlock, California

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Ramsin did a wonderful job and so did the technical very friendly and professional,got all of my questions answered the rightway.. I am satisfied with ADT read more

ADT - Direct Protection Security - Security Systems Near Me - Turlock, California

Ramsin connected my security system several years back. One of my sensors needed to be repaired and I called him thinking maybe he will not be able to help me after such a long time, However that was not the case Ramsin was happy to help me and he got a technician out to my property and waive the fee for me as well. He is definitely outstanding exceeded all my expectations. I will definitely recommend him for any more friends and family that need any home security. Thank you so much for helping me and my family stay protected read more

ADT... excited and at ease. Yesenia Martinez from the ADT promotional Department visited us and set up an appointment for a consultation. She offered us really good deals and did her best to meet our needs. She did very well getting us hooked on getting our ADT system, she answered all our questions and is very knowledgeable. Overall I would say I have had the best customer service experience so far with our ADT service thanks to Yesenia Martinez. read more

Oh they were great when getting me at a most vulnerable time. My 99 1/2 yr old father had been taken suddenly from his home and it was burglarized the next night. I called ADT following day. They immediately called back & set up appt. my family and I were reeling from the shock of my fathers ICU hospitalization and overwhelmed by having his home burglarized. Representative came out , set us up, and yes I signed a contract. Mind you of course I put it in my name as my father was unable to do so and we didn't want him to know what had happened to his beloved home. Under my extreme emotional distress I did not realize I agreed to a 2 yr contract---- *** remember my father is 99 1/2 yrs old & is am not a young person either. My father sadly passed shortly thereafter. I then called the rep to cancel. He never mentioned a penalty for closing acct before the 2 yrs contact ended when . I explained the home was going on the market for sale. He suggested I wait in case the new owner would like to take over the alarm system. AGAIN he NEVER mentioned a penalty . The home is pending, new owners were not interested so I called to cancel the account. 7 yes SEVEN REPRESENTATIVES AND 2 TWO HOURS LATER I am informed that there will now be a 75 % YES SEVENTY FIVE PERCENT PENALTY for closing . This not only is a CONSUMER RIP OFF BUT A BLATANT DISREGARD DISGUSTING WAY OF TAKING ADVANTAGE of A 70 Plus Yr. DAUGHTER / and FAMILY WHO WERE TRYING TO PROTECT MY FATHER'S HOME DURING A VERY SCARY and HEARTBREAKING TIME!!!!! BYW THE PENALTY is 785.00 . SHAME ON THIS COMPANY FOR KNOWINGLY TAKING ADVANTAGE of A HEARTBREAKING AND SCARY SITUATION!!!!! read more

Yesenia came to our house shortly after we've moved in, she was very kind, sweet, informative, and helped me to understand everything I needed to know. Payed for 3years and on I'm continuing after that, thank you so much! read more

We are ADT certified! My husband and I just bought our first home, and we were looking into security systems. Ramsin aka "Ramsey the Rookie" (lol) showed up at door step and took a good chunk of his time to talk us through their plans, and gave us his opinion on what we would benefit from in regards to our homes layout. He was super helpful, and I would definitely recommend his services to others. "Ramsey" set us up for installation the next day. Jarvis the technician was amazing as well. He walked us through every step of the system, and answered any questions we had. Overall, the experience was above and beyond!! read more

Great service Got a an appointment quick and quick install I am Happy with my ADT system works great And they even removed my old non working system read more

Very friendly and professional. They listened to my security needs (and wants) and accommodated them to my expectations. Ramsin M., from the promotional Dept. was exceptionally attentive. He even returned during the installation just to make sure everything was taken care of and to answer any additional questions or concerns I may have had. read more

A family member referral me to Ramsin Moradian into get a home security for our home and also for my business I called him and was really interested into getting the business setup first he showed up the next day and went over everything the prices were low for the package deal I got and all of the installation was free I got cameras and the alarm system and we loved it so much anytime I've had questions I called Ramsin and he came right away or sent a tech. And it's nice that he's local and supper easy to get a hold of. I also had him install alarm at my house with two security cameras and a ring door bell. Give him a call and have him break everything down for you he's not pushy at all and is very helpful read more

Excellent service from start to finish. They really take care of you even after dale is over. Rampson has been a great help, available by phone or text long after my purchase to help me with issues and trouble shooting. Really appreciate that since I don't have a lot of time to be waiting on hold with Adt. They are actually a lot more helpful than Adt themselves. Pleasure doing business with you all and 5 stars for your employee Rampson, he's a real gem to this company! read more

This is by far the best service I have received. Ramsin Moradian was very patient, informative and kind. Front the first time to the installations he was extremely professional and on time for his appointment. You don't find this kind of service now days. Thank you so much for everything and making me feel safe at my new home. I will definitely recommend you to all my friends and family. read more

Yessenia came to our new home as we were looking for a new security system. She was great. She explained everything clearly and patiently. We appreciate the friendly and informative service. read more