Our hot tub was delivered as scheduled . Communication on delivery day with the driver was…read moreexcellent , and the crew was prepared for our challenging terrain . The 2 technicians ( Tyler & Nicolai ) were super professional & efficient . Also great communicators . Thank you Tucson Hot Tub for excellent service from sales point to delivery !

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

We bought a new spa from Sunset Spas two years ago and have had nothing but trouble with it…read moreleaking. They sent a repair technician out once who made a repair which lasted for a few months before we had another leak. The second person came out a made repairs and since then we have called him out over the last 2 years, spending over $1000 of our own money to get it repaired. He said we have a "lemon" and suggested we list all the repairs we've had done and go meet with the manager. We did that. He said he had to send all our data to his "manager", and he'd get back to us. That was over 6 months ago and we've never heard a word. In the meantime we've had our repairman over 3 more times for leaks. We are so frustrated and don't know what else to do. Save yourself a lot of heartache and money by never having anything to d with Sunset Spas on Costco Drive in Marana. We wish we'd never walked into that store!

We purchased a spa almost two years ago- immediately it had it had to be repaired due to chemicals…read moreleft in the line and then 2 months later the panels started coming off and it leaked Every few months they came out to replace the panels. Finally a technician determined that the tub frame was bent on delivery. They requested to take the hot tub for 10 days. I was concerned with a bent frame that the repair wouldn't be great, and it was hot tub season, but I agreed. They have had my hot tub now for 3 months and are not responding. We don't even have the hot tub anymore. This hot tub has been out of service for longer than we have had it usable. I would just like my money back at this point. Don't buy here

Very professional timely pool building and and maintenance company! Great reputation built on…read morehonesty and integrity.

My husband and I spent $160,000 on a very expensive pool and had had a great experience until…read moretheir1st pool guy damaged over a dozen of our travertine tiles. I immediately reached out to Noah and sent him photos he said he would send out his guys to replace those travertine tiles and nothing but crickets. I've been beyond patient. It's now been 2 years and they've been through two service managers and I resend them the photos they say they will get back to me to schedule their guy and I never hear from them. I am so disappointed in this experience. We have stayed with them for their very expensive weekly service because we are loyal people, but I'm beyond frustrated with our experience. I really feel like once the build was done they don't care. I've reached out to them so many times and nothing but crickets. This is not how you should treat people who have remained loyal to you and over paid on your weekly service. The last service guy that was here said that the reason why our pool was so dirty (so we paid an extra $15 for each vacuuming) is because half of our built-in cleaning system isn't working. Our regular service guy never alerted us of this and now we're having trouble with the entire cleaning system, and this pool is only 3 years old. Noah, you said that you would happily replace all of the travertine tiles that your pool guy broke. I don't appreciate being treated like this after we spent $160,000 with you. If you want to finally fix this like you said you would reach out to my husband because I'm done working with you.

By posting this review I hope to give the reader not only information on Presidential Pools but…read moresome insight on having an inground pool built. Here is our story. After deciding that we wanted to have a pool built I went to the internet and researched pool companies in Tucson, trying to find the best ones. I narrowed it down to six companies. (There were more that were equally good but they specialized in larger, more high end pools.) Anyway, the six I contacted were Presidential, Southern Arizona, Oasis, Omni, Zarate, and First Choice. I set up appointments with each one of them to come out and look at our yard and discuss it with us. I gave each one the same basic parameters- approx 30 x 16 in size, with a depth of 3 in the shallow and 5 in the deep end. Fair amount of decking around the pool, no heater. Pebble sheen plaster. (Like Pebble Tec, but the aggregate is smaller). So everyone had the same marching orders. Bill Butler with Presidential was the first one to come out and the first one to get back to us with a layout drawing of our backyard with the pool in it along with a price. I had an immediate gut reaction to Bill that he was someone we could trust and that they would do a good job for us. It took awhile to gather all of the bids and alas, two companies just blew us off and never returned calls or got back to us with pricing. I'm not sure why that was, maybe the job wasn't big enough for them? Anyway, Omni and First Choice were the ones that ignored us, despite coming out and promising they would get back to us right away with pricing. So now it was down to four companies. Presidential and Oasis were pretty close in price, the Southern Arizona and then Zarate. So we compared apples and apples with Presidential and Oasis and we went with Presidential because although their bids were close to each other, we felt most comfortable with Bill Butler. So we signed a contract with Presidential and gave them a deposit. They said it would take about a month to get permits and whatnot and that is about what it took. After the permit was issued we then met with Heather, the project manager with Presidential. She explained to us in detail what the process would be from start to finish. Much like with Bill, we felt comfortable with Heather right from the start. I am a big believer in communication and Heather was great at that, always letting us know when crews were going to be showing up and what was going to happen next, etc. Anyway, after the month or so wait for permits, our project got underway. From the day they began excavation until the day we were swimming the total elapsed time was six and a half weeks! After completion they had a tech come out and do all of the equipment start up, chemicals, etc., and then a couple of days after that they had a tech come out and show us how to run everything and take care of our pool. And while our backyard is still under construction (by us, see pictures), our pool is complete and myself and our family are enjoying it to the fullest! Presidential Pools was absolutely great and this entire experience was painless. They built a quality pool in a timely fashion for a price that fit our budget. Bill Butler, Heather, Callie and the rest of the office staff, well, they were all great to deal with and all are very good at their jobs. I can't say enough good things about having Presidential Pools build our pool for us, I would highly recommend them! Gary Hickey Tucson

Our experience with Presidential Pools exceeded all our expectations. We decided to go with…read morePresidential for our pool project based on previous reviews and recommendations from friends. Our salesman Carlo, project manager Shane, and office staff Callie were so easy to deal with. The communication and follow-up during the project was exceptional...all of our questions and inquiries were answered without hesitation. Having a pool put in is an overwhelming and messy process. My best advice...hire Presidential Pools, work with your salesman, trust your project manager, stay out of the way, and let the process take care of itself. We started our project at the end of August and the pool was finished by the middle of October...including a 1 week delay because of weather.

We would like to thank, Aaron is our Rep from E-Konomy Pools. He services our fountain 2x a week…read more He always updates us on anu issues. We appreciate his care and the time he takes to get the job done right the first time! Thank you, Mako Mining Corp (Office Located: Rudasill Rd; Northwest Tucson)

We've been trying for almost six months to get a replacement part which was still under warranty…read more Keep following up and told repeatedly "it'll be here soon." Was told it was in transit. That was months ago. They have not reached out to us even one time. Woman in office blamed someone else for not following up and said she'd endure it got taken care if. We've visited in person and called repeatedly. I would not do business with them again. STILL WAITING!

Best Price, Best Service, Best Value!! Make sure you get a quote from the TMC team before you sign…read morea contract with another pool service/renovation provider. The entire team is first class! Supervised work from start to finish. Payments based on progress and your approval for each stage of renovation. Keep up the GREAT work!! Mike, Mike & Cujo

Don't work for these guys because if u quite they don't pay u they say there teaching a trade 50$ a…read moreday for 2 weeks sometimes 14 hr days that's not even 4$hr and me and this other guy thought are self as we went on he makes u sings a contract saying u have to work for him for 6 months but it clearly says it's a agreement not a contract these people r snakes watch out they try to get in your pocket

Absolutely disgusting experience with Ashlynd at Pools By Design AZ…read more I had to delay my pool project and financing for a year because I was battling cancer. Instead of showing an ounce of compassion, decency, or professionalism, Ashlynd chose to be rude, condescending, and outright demeaning. She talked down to me, belittled me over the communication gap, and made it very clear she wanted me to feel small over my financial timing. Let that sink in: I was considering paying this company $80,000, and this is how I was treated. It was arrogant, cruel, and completely unacceptable. No customer should ever be chastised or made to feel "less than," especially while dealing with a life-altering medical crisis. That interaction told me everything I needed to know about this company. I took my business elsewhere, and I strongly recommend others do the same. If this is how Pools By Design AZ treats people before they even get your money, I can only imagine how bad things get after.

We recently had a pool put in by pools by design and they did an outstanding job! Dalton listened…read moreto exactly what we were looking for! If we had any questions or concerns he was quick to reply and very knowledgable! Jake was the project manager and was amazing! He was there every step of the way! We absolutely love our pool and couldn't be happier! I definitely recommend pools by design.

I always find the staff at Leslie's to be so helpful. Today was no exception when Tabby got…read morecreative to help me with my challenge. I appreciate the hard working team.

Went in for pool primer and paint…read more Had everything we needed. Happy with products. Definitely use primer. Staff very helpful! Happy one is down the street from us!

Fantastic locally owned company with great employees and service. Tucson Pool and Spa has been a…read morestaple in the Tucson area for many years.

Very nice on the phone and the technician was very nice, however they charged 150 just to come look…read moreat my spa heater.. not touch it, just tell me it is old and needs to be replaced.. maybe took 4 minutes if at all. Definitely a ridiculous amount for literally no legit service. Felt like a money grab. They didn't respond to my email about the crazy amount. They sent an estimate that was way more expensive than it should cost to even replace that system. (I went elsewhere and they did a great job for far less)

Have used for general maintenance for several years now. Pool has never looked better. Good…read morecommunication. Prices are competitive.

Preservation Pros has serviced my pool weekly for several years. In addition to the weekly service,…read morethey've done a few specialty projects like pool refilling and removing hard water deposits. They are super reliable, friendly, knowledgeable, and do a great job of spotting any potential issues so we can get them fixed before they cause a problem. I would definitely recommend them to others.