I've been taking my MINI Cooper to Precision Import Service for a couple of years now. Their prices are excellent, the quality of work is excellent, and (more important than anything) they're absolutely trustworthy. Take an inoperative air conditioner many places and you'll have a shiny new compressor for $2,000...when all it needed was a refrigerant recharge for less than $100, and he put dye in it to find any leaks "just in case". We've had nothing but great experiences with Steve and his team - highly recommend. read more

I recently had an issue with the brakes on my 2017 Highlander. A recent service and inspection indicated that I needed to replace my rear brake pads. We needed the work done immediately since we were about to go on a road trip to South Carolina. Our regular auto repair service could not do the job for another three weeks! My wife checked on Yelp and found good things being said about Precision Import Service, so we gave them a try. They could help us right away with the brake issue. They did an excellent job and their pricing seemed quite reasonable. We live in Herndon. So, taking our car to Chantilly is very convenient. We will begin using Precision Import Service on a regular basis due to the good experience we had with them. read more

This is a long overdue review for a service that was done by Steve and team at Precision. My wife's car (Hyundai Sonata) broke down at prosperity avenue and i took her car (thanks AAA) to Precision auto based on Google reviews. Steve gave a reasonable estimate and promised to deliver the car by same day. When we came to take the car back, the actual price was lower than the estimate and he explained what was the problem and what the mechanics have done. Steve was very honest and the experience through the process was great. read more

I couldn't be happier with my experience. I have a 2001 Lexus LS 430 with the optional Air Suspension package. At the time I brought my car to Precision it had 147,000 miles on the odometer and needed a great deal of maintenance work, including a blown air suspension and front and rear brake rotors and pads. After doing a great deal of research on the clublexus.com forum, I decided to convert the original air suspension to an OEM Sport Suspension package using original Lexus parts that I ordered. Pohanka Lexus in Chantilly would not do this conversion as they deemed it to be too complicated. After Steve, one of the owner's of Precision, discussed the work required with his lead mechanic, Victor, Steve stated that Victor felt very comfortable performing the necessary work. Please keep in mind that this 'air suspension' to conventional sport spring and shock conversion is very complicated and requires a great deal of planning, care and expertise. Victor did an amazing job! After driving the car an additional 5,000 miles since the work was completed I can now say with total conviction that you won't find a better shop in Northern Virginia. The car drives straight, the steering accurate and tight. The new suspension is quiet and smooth, yet firm. The whole suspension and brake system just feels very well sorted. Of special note, due to Victor's planning and research before he tackled the project, not a single engine light or code popped up after the conversion. Every time I drive the car I'm reminded of how happy I am to have found Precision Import Service. So happy that I recently brought my girlfriends 2004 BMW X3 with 105,000 miles in for new shocks and brakes. Steve's business partner, Don, is their BMW expert and did a great job on her BMW. By nature I have very high, yet realistic, expectations. Precision has exceeded my expectations. Highly recommended. read more

My car had inspection failure for shocks and I got all 4 replaced at this shop. They did very good job in fastest time and I was a happy customer. read more

I came to precious and asked them for a starter replacement. They gave a better price then others I called. When I dropped the car off they did some diagnosis and said it was the battery and not the starter. Charged me a good price for the battery and didn't try to fix my starter even though I asked them to. I will definitely be back with honest service like that. Car has been running great. read more

So my wife took my '07 Camry for inspection at a local service station. The inspector informed her that the power steering fluid was leaking and the power steering pump needed to be replaced. He estimated the cost to be $800. I took the car Precision Import and they found that it wasn't the power steering pump. It was a hose that is leaking oil and the price to repair the leak is hundreds of dollars less. This is why I keep coming back to Precision Import. They found the leak for free! I highly recommend Precision Import Service! read more

No nonsense, great communication to answer my questions, competitively priced front brake job. Will return, thanks!

Got a quick response from Precision. They gave me a rough idea of the costs and work to be done. Made an appointment and Steve did the intake. Not only was he friendly but he gave a fair and honest vibe. Final Price was under the initial estimate. They were able to get a complex job done on a Mercedes in a day. They earned a repeat customer! read more

I was hearing a rattle near my back right tire so I took my car to Pohanka. In their assessment, I needed a new exhaust pipe & the estimate was ~$1000. I took it to Lindsay, they told me I had a damaged exhaust pipe, estimate was $1278. The guys at Precision put it on the lift and showed me the source of the rattle was a loose hanger (support bracket). They were able to replicate the noise I was hearing by articulating the hanger. The exhaust pipe was fine. I am exceeding grateful for their technical expertise and honesty. They earned a new loyal customer. read more

This is a good place with good friendly people. Did exactly what they said would be done at the estimate they gave me with very fast service. Hard to find this quality of service for imported cars in central Nebraska. Highly recommend! read more

Steve and his team are honest and reliable. One time Steve suggested me to go to the dealership, because dealers would have a better price for the particular part I need. That's how they do their business, and I knew I would come back for future car problems. They do good work they care about customers. read more

Our new favorite auto shop! We are so excited to have found a shop with honest, trustworthy, and extremely friendly people with fair prices! Happy to leave our cars in their hands. read more

Fast and competitively priced brake job on my Subaru. Friendly and took time to explain the repair in detail before I dropped the keys off. The building is tucked in behind some other businesses. It's not the easiest place to find but it's not impossible either. Will start using as my regular shop. read more

I've been to Precision a few times for simple repairs, which went fine at first. Most recently I had a front headlight stop working on my Volvo XC70. I took it in to Precision, had a new bulb put in for about $65, but then it stopped working a few weeks later when I needed to get an inspection. I was upset about this, as I felt my money had been wasted, and returned to the shop. This time I left the car for a few days while traveling out of town. I got a call from Steve saying the wiring was broken and an entire new headlight assembly was needed - total cost would be $646. I asked him to wait as I didn't have this kind of money at the moment. When I went to retrieve my car, I was charged $110 (one hour's labor cost) for the workman's taking off the bumper and looking at the headlight. I was kind of shocked, but paid it since I didn't want to get into an argument at that time. In the last few days, I've been increasingly upset by this because I was not told that there might be a charge of this much up front like this if I didn't choose to do the work right away... it's particularly bad in this case because they had already charged me money for fixing the light once already, which turned out to fail within a few weeks (and not figuring out the real problem). I also highly doubt that taking off one bumper and headlight doesn't take a whole hour, and consider the full hour charge ($110 being a high labor cost compared to some other stations in this area) to be way too much. As things stand right now I would not use this store again, because I feel cheated, and will not recommend any of my friends to either. I think the owner should be clearer with clients about what they will be charged for up front. Despite the fact that the owner seems like a decent guy, and there may have been a misunderstanding in this case, I would not feel comfortable bringing my business to Precision again after this experience of spending $175 total and getting nothing except a still-broken headlight. read more

Went in to get a funny noise in my car checked out. I had been to a different auto shop the day before who sent me home with a whole laundry list of problems totaling over $2800. Steve fixed the simple problem that had been causing the noise and sent me happily on my way. I dropped it off the night before; Steve called me mid-afternoon the next day to tell me the noise was coming from my front sway bar; they lubed it and the noise is now gone. When I ran through the other shop's list, he assured me he hadn't seen any of those problems except that my front brakes were getting a little on the low side but it wasn't an immediate concern (the other shop tried to scare me saying they were "almost metal on metal"). Honest guy who didn't try to take advantage of a college-aged female whose knowledge of cars comes from, well, pretty much Google. Since the lube was such a cheap and simple fix he wouldn't take any payment for it. I am so grateful; Steve gave me back the peace of mind the other auto shop had taken away. Recommend this shop if you're looking for an honest mechanic who isn't looking to empty your pockets. read more

These guys are awesome. I've been going here for almost 10 years and they have always been thorough and HONEST with the two cars I've owned during that time. It's hard to ease the pain of owning a 5-year old Saab that broke down 4 times in a week, but these guys will treat you right. For example, the local VW dealer quoted me $100 to change a headlight (yeah that sucks, but you have to remove the bumper to change the lightbulb on a Bug - WTF Volkswagen?). These guys did it for about half the dealer's price. See, honest. They are open Saturday mornings now too. They are walking distance from the Dunn Loring Metro, but there is an Enterprise nearby if you need rental wheels. Check their Facebook page also for coupons, there is also a referral program, which I wish I knew about sooner b/c I've sent quite a few people there over the years! read more

I am extremely happy with my experience at Precision. I found their service center by conducing a local Yelp search. Although there weren't any reviews, I choose Precision due to their proximity to the hotel I was staying at. I was traveling through Dunn Lorring for business and needed to drive to South Georgia by the weekend. I brought my lemon of a "luxury" Audi Quattro A4 to their service center with what seemed to be a catastrophic engine issue, adding to the long list of issues I've had with this car in two-years. Expecting the worst- cost, time, loss of transportation- I brought the car in with much trepidation. Speaking with the owner and service manager, I left feeling a little better about the service. Based on our conversation, at least I was going to get the car back soon, regardless of what the issue was. They both speculated on what the issue was based on their experience, and promised a call within 24-48 hours with a diagnosis. True to their word, I received the call. The owner explained the issue was the better assumption of the two extremes. They kept the car for another day to conduct more tests to confirm the repair was correct. I went to pick up the vehicle, only to drop the bill at site- $0.00. That's right, they fixed the vehicle for no cost since the issue was simply a faulty engine coil. Needless to say I was shocked for many reasons. First, I assumed service centers charge customers based on our car naiveté. Second, I assumed regardless of how insignificant the issue was, the service center would find another, more expensive issue to charge me for. All of which were proven false. I could not be happier about my experience at Precision Import. I wrote this review to inform my fellow naïve customers to rest assured the staff at Precision would conduct the professional service, and charge you the right price. I encourage anyone else with similar experiences to share their story to ensure their success. read more

I came in for oil change and tire rotation and to get my breaks checked. Service was right away and he was very honest about letting me know the breaks were fine and I wouldn't need my tires rotated until next time. This is definitely a place I will come for any future issues I have with both of my cars. read more

I am relatively new to the area and was looking for a shop to get my oil changed and a strange noise investigated. I wanted to take my car to a dealership as in the past, I'd had a great experience at my local Honda shop. But, after reading some less than favorable reviews about the area's Honda dealers, I started looking elsewhere and found Precision Import Service. These guys are honest and helpful. I got to select what type of oil to use--conventional, blend, or full-synthetic--and was given advice on which type would be best for my car. I also had the strange noise investigated free-of-charge and was given a plan of action to remedy the problem. The best part about this place is the people are just plain friendly and easy to deal with. I felt like I was having a conversation, not trying to haggle a deal. Maybe not the cheapest oil change I'll ever get, but the pleasant experience and helpful advice is worth its weight in gold. I'll be back, just hopefully not soon though :) read more

Precision was the low-cost provider among 4 I received quotes from, on an AC compressor & condenser replacement on 2008 CR-V. They did a great job and were very friendly. I'd recommend them highly. read more

When I moved to this area, I searched on yelp for a good place to bring my Acura TSX for regular oil changes. I've had my car for 5.5 years and it's been running really well without any issues but I like to keep it well maintained. Unfortunately, I don't know too much about cars other than the basics so I try really hard to find places that hopefully won't cheat me out of my money. I went to this place after seeing the great yelp reviews and first brought it for an oil change in February. No problems. Came back this month (august) to get it changed again since it's been 6 months. This time, they put a sticker telling me to come back in 3 months. Ok, I don't understand why it now says 3 months. For those who are well versed in car knowledge, feel free to educate me about this but I've read multiple websites where it says that oil changes usually last minimum 3k-5k miles and I don't think I need to change my oil 4 times a year. My guess is that they realized I followed the original sticker and now they want to see if I will come back even sooner. Maybe this is me just being paranoid but it makes me hesitant to come back here. read more

I sent my daughter to Precision after reading the Yelp reviews with what we thought could be a very expensive problem. After Precision evaluated the the problem it cost her $160 less than 10% of what we thought. This is a very honest and reasonable priced shop. Thank you Precision read more

I've been coming to Precision Import Service since I moved to Virginia about a year ago. My experience with them has been nothing but awesome! Excellent pricing, quality work, and great customer service! read more

Great guys, Steve always gets me taken care of. Customer service is excellent and repairs are fairly quick. My go-to shop for sure.

I took my car here for a pre purchase inspection and they were so very kind and patient with all of my questions. They are trustworthy and not pushy. They really want you to understand how things work on your car and are knowledgable. I can't recommend them more! read more

They gave me the wrong diagnosis and I took the car to another place and it was the correct one. I would have lost $2000 had I gone with their diagnosis. Also the work done was quite disappointing and I ended up getting it redone after I had paid $300. read more

Took my Nissan in to Precision today for a 75K mile check-up. I was waiting in the waiting room, they came back and said, "everything is going great...actually, your tires do NOT need a rotation...they'll be fine until the next check-up." How many dealership mechanics would say that?! That really shows their honesty and integrity! Don, who worked on my car, came back and explained everything at the end. Great guy. They are all great. They made a raving fan out of me today. I will be a regular Precision customer from now on. read more

About two weeks ago I dropped off my car to do a diagnostic on the check engine light that was on. Later that day Steve gave me a call and gave me a breakdown of everything that needed to be fixed. I asked for the process of getting everything fixed to be started, but he told me that they would need a payment before they started to do anything. I was unable to pickup my vehicle that same day so I had time to think it over and realized that it's not worth it to put $3600 into a 2000 ES300 with 202k miles. So when I made that decision, I sent Steve a message saying that I decided against repairing my vehicle. Steve messaged me back asking if I was serious and that he had already started to work on the repair. To my knowledge and what he told me, they would not start it unless I paid upfront. Now I was forced in a situation where repairs have already been made to my car, and he still has my car, that I believe there is no way for me to retrieve my car without paying. So only one day later I make it back to the shop and he shows me he's almost COMPLETELY done with my car. Great. What am I supposed to do in that situation? Refuse to pay and take the car back after he fixed it up? So we go over the total costs, he discounts labor and the total comes out to be roughly $1900. So I wasted $1900 on a old car that I wasn't going to use anymore. I was forced into a position to lose money in a situation I had no other choice. Of course Steve apologized but apologies don't give you $1900 back. Overall in any business, you should satisfy the customer's needs, and if I say I didn't want to repair the vehicle on top of the fact that I was told I had to pay upfront, I shouldn't have had to go through this whole debacle! I've debated on posting this review, but overall I am left completely unhappy with the service. No customer should be forced into a position where they have to pay for a service they didn't want read more

Took my truck because of a parking brake issue. After at least 3/4 of a day's worth of work to figure out the problem Steve and Don said they couldn't be sure that their diagnosis would fix the issue so they told me to take it elsewhere instead of trying to fix it. Plus, they didn't charge me for their labor which I couldn't believe. I will definitely be going back for my car repairs needs! read more

I came to this shop to see what's going on with my transmission, since my Jetta's engine makes abnormal noise when driving over 50 mph and the tachometer keeps staying in 3000-4000 turns. I left the car in the shop and less than 1 hour they call me to pick it up. Then they tell me they check the transmission, take it to highway, but everything's fine. At the end, Steve charged me nothing for the diagnose and labor! I'm impressed by his honesty and I will highly recommend this shop! read more

I spent one third of what Lexus dealer quoted me to replace the break pads. They are very fair and did a good job. I will definitely go back

Very responsive and quick to provide estimate which was very reasonably priced. This is the first time I left a car repair shop in a good mood. I will definitely come back here for any future car needs. Highly recommend. read more

I have old vehicles so keeping the repair cost down is important. They understand this and only do the work that is required to keep the vehicle safe and operational. Great service at prices fair. read more

I found my favorite car service shop! I went in with an sporadic rattling noise under the car. I've taken the car to 3 repair shops before with little success in diagnosing the problem, let alone fixing it, so I knew this was a tough to diagnose issue. I met Steve and Don at Precision Import Service who were very friendly and knowledgeable. Their tech Victor spent almost an hour test driving, diagnosing and fixing my car. All three came out and explained the problem and the steps they took to fix it. In the end, it turned out to be loose bolts and missing clips in different areas under the car, but I was blown away when they didn't charge me anything.... who does that in the DC area after spending an hour on my car? I would have happily paid them for the labor since my car is noise-free after a long time and they were competent enough to fix the problem when other shops couldn't. Thank you guys for your honesty, customer service and competence, you made my day and you have a new customer for life! read more

More expensive than the dealership for routine jobs like oil changes (about 44% higher for a synthetic oil change), but you get the amazing workmanship quality and the benefit of having a qualified mechanic specifically look over your car and spot any potential problems before they get big. (Larger shops usually have inexperienced/unskilled new hires that only know the bare minimums perform the oil changes while a shop foreman looks over a bunch of them, hence why they can charge less for an oil change.) As they are a small shop with limited staff, if you are waiting, you may have to wait longer than what you've come to expect from a qwik-e-lube chain or dealership to get your car serviced. So realistically the question is: do you mind paying more and waiting longer than at the dealership so your car gets looked at by top of the line qualified, senior mechanics that know what they are doing? read more

Took a 1999 Lexus RX 300 to these guys 3 years ago to get their take on what the dealer described as a "dead transmission." PI flushed everything and performed a few other services and the vehicle ran like a gem for 3 more years before finally succumbing to the deficiencies of the well known Lexus transmission problem. In those three years we had a variety of other sensors which kicked the bucket, and they were always spot on with their quotes and service. Highly recommended. read more

I went back to Precision again. I would like to add that I really like their "family-owned small business" approach. Steve is always very prompt with calling with car updates and seems very honest. The other wonderful thing is their shuttle service. I got personal rides from Merrifield all the way to the edge of Vienna twice for which I am extremely appreciative. read more

Had serious transmission issues pop up on my 2011 Lexus (140K miles) and, having used Precision previously, got in touch with Steve (owner) for diagnosis and repair. Steve and his team recommended a lower cost option (drain/flush/fill fluid) rather than replacing the trans. They also looked for replacement transmission options for me in case I wanted to go that route. I also asked him to look at the front suspension since I've been hearing a little noise and though he easily could have found something to repair, he told me there is nothing excessively worn or in need of replacement. Got the car back in a couple days for the estimated price and it's running great. I go to Precision because I trust that Steve will give it to me straight and not sell me unnecessary repairs and this was no exception. If you are looking for a trustworthy shop who will repair your car right (and who isn't), go to Precision Import Service. read more

Took my truck in for brakes. I knew in advance it needed them. Asked them to look over front/back. Was told front needed replacement, could get another 15 to 20K on backs. Found that refreshing. I did pay full price as to what other garages would charge for a brake job - so cost savings isn't necessarily what you look for here - but found you get what you pay for here. Drove it off the lot, and was immediately concerned with softness of the pedal. Drove it back in. The owner threw it up on the rack, bled the brakes again, and found air in the lines. He was very apologetic - but mistakes happen. All was well. They stayed late to do this for me, didn't tell me to come back the next day, or we have to keep it overnight, etc. Refreshingly good service. I'll be back. read more