They are so helpful. Whenever I have an issue with anything, they make recommendations. They tell…read moreme where I can find the one item or several items I came in to buy. Also, they have a pit beef stand in front of the store on weekends.

Needed some advice about patching a hole in a masonry wall with plaster overcoat…read more The salesperson, a haggard looking young man, was brusque and not very helpful, as i'm not familiar with this type of repair. It used to be with a small independent business the sales associates were ready to make recommendations and share advice , not so here, I was left alone to look over various products with no help.

I think I have officially visited every hardware store in pasadena and Glen Bernie so now we have…read moreto travel to other parts of AA County. After striking out at a different location, Jeremy ordered what he wanted ahead of time, so they had it ready when we arrived. No need to wander the aisles. It was hardly worth the effort to unlatch me from our van so I could accompany him inside. But it was blazing freaking hot so I went inside for all of seven minutes, while Jeremy paid for his purchase. I think my favorite part about shopping at Home Depot is that their website tells you where to find everything that they stock: aisle number, section, down to individual item number. Its super helpful, when I remember to use it, and my phone isn't being a cranky piece of crap by not loading web pages. I wish more stores would add the ability to find the item in store to their websites.

This Home Depot location is very under staffed. on one occasion, I was looking to purchase some new…read moreappliances and it took forever to get someone to come and help. I had to ask 3 different employees and still no one came, despite them announcing it on the speaker. A different occasion involved almost a 20 minute wait for someone to help me make copies of keys. The value is good as any other Home Depot, but the wait is too long. I would only recommend going here if you know what you need and do not need any help - otherwise, I hope you have a lot of patience.

Need to update. Just poor rescreening. Screen very loose and came out at the bottom. Just poor job…read more Had coupon for local Middle River outfit. Now I have to go there to repair the rescreening done by Greens.

Murry was great about taking care of us! Our screen had been…read moredamaged for 4 years from our dog, and we were considering replacing it. The frame was in mint condition and he suggested replacing the screen. They were running a promotion which was great and the service was completed in 24 hours! I look forward to working with him on future projects!

Always a friendly staff and they have most products that I want in stock…read more It's great to have a decent non big boxed hardware store in the neighborhood

Placed an online order for today's pick up only to discover their in store inventory was depleted…read moreand item was backordered. I was unable to wait for product and [Laurence] the sales specialist took the time to find another similar/better product, made an adjustment to my bill and helped me to avoid having to go elsewhere. Laurence was courteous, professional, patient and most of all he did it with a smile. He is definitely an asset to your store. I'll be back!

This place is awesome. The guys here are very helpful and nice. There's parking out back and you…read morecan enter through the back door. It's a small joint so selection is affected but way way better than a big box store. You can call ahead and make sure they have what u need. They'll even discuss your project with you. Definitely check it out. Be sure to call and verify they will be open. Be advised its not in the most fabulous neighborhood.

I stopped by Kendall Hardware because I was in a pinch and needed to get a stain out of our floor…read moreas soon as possible. The floor manufacturer recommended a chemical that is usually found in hardware stores so I asked the employee for it and some rags. He was very kind and went over how to use the product so it doesn't damage my floor. He even walked me over to someone who he felt was more knowledgable about the subject and ran my situation by her. It felt like this was a store full of employees that actually enjoy what they do and as a result, are experts in their field. Safe to say, I was able to return home and get that stain out without damaging the floor or my hands. I've gone back a few times to pick up small things here and there but I have been sold since my first visit.

This is a really cute local hardware store. They're a bit small so they don't have absolutely…read moreeverything a large chain store like Home Depot would but it's always nice to shop local and the staff is really friendly and happy to help.

They have always been super helpful at this store when I need something. Even going as far as…read morefinding all the little parts I needed.

I did a quick visit to Ace Hardware for packing tape. I am moving soon and had just run out of…read morepacking tape, which you cannot assemble boxes without. As soon as I walked in the door, an Ace associate approached me and asked if I needed help. So I told her I needed packing tape, lots of it. She led me to the tape and pointed out a 2-pack situation that was pretty cost effective. I went with her suggestion. She then checked me out and wished me a good day. She was one of the most pleasant salespeople I've ever encountered. Good visit.

Visited for the first time yesterday to pickup and online order that wasn't available at my local…read moreAce. I was very impressed! The store is huge (the largest Ace in MD) and the staff went above and beyond to help me out. I showed up in the middle of a rain storm without an umbrella to buy a pile of power tools. Rather than call me out for my poor planning. The staff very generously helped me figure out a way to get my new purchases to my car without getting them wet. This may sound minor, but when was the last time someone at a store went out of their way like this. I didn't even have to ask. Seriously can't say enough positive stuff about the team here.

Now owned at Westlake Ace Hardware. New owners, not Clark's, so they've eliminated tap to pay, so…read moreeverything is more 2% more expensive. This lower level of service means that we can go to closer hardware stores. We have shopped here for years, enjoyed Ladies Night, the Christmas Jazz band and are in at least one a month for a few hundred dollars. This really takes us to looking for a new store now. We only started shopping here due to the Apple Card special. Kinda just took a big slap towards Apple Card tap to pay. We don't do gas stations that require card because of the risk of card readers. And it's just a sign of higher fraud in our book. Unfortunate, we used to love coming here, even with the more limited and older selection. Please fix, or we're not likely to drive the extra mile past Lowe's or Home Depot.

I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.

every neighborhood needs people like this Great service, all around…read more From screen repairs to lawnmower tuneups.

Love this store! Great inventory. Great staff. Great smell. Lol. I know that's weird but iykykread more