We found everything we needed quickly and they are always helpful and really nice…read more They ask if we need help before we come find them. The prices always seem reasonable and we can usually get exactly what we need.

I came into the store to get some garden soil. I was only in for a short amount of time, but as…read morewith any Home Depot I tend to get distracted. Doh! I was checking out their plants and they had a great sale on Fiddle Figs. So of course I had to buy me one and a snake plant. The employees seemed helpful. I saw them assisting other customers although I didn't need any help. The woman who checks me out at the garden center was very helpful. It was a Sunday so the store was fairly quiet but it was clean and organized.

Purchased a reconditioned Maytag washer in early August, it developed issues after just a few…read moreweeks, but Louie's sent a repairman without any question. The repair didn't work, and when I informed them, they offered to exchange the machine...took a few days but in the big scheme of things, not a big deal at all! It's always a gamble when purchasing something second-hand or reconditioned...Louie's handled it beautifully and so far, it's a great value.

This place is great - nice selection and really good prices. I've bought several appliances over…read morethe years here. They have a 90 day guarantee on everything. Once when a stove I bought had a bad regulator they replaced it no questions asked.

My washing machine worked intermittently so I called Olympus. This guy came and took my machine…read moreapart, shines his flashlight around and simply, said "there's nothing I can do, your main board is burned out, and they don't make the part anymore." Put it back together and charged me $75 and left. I then found the board Amazon, and replaced it myself.

First visit to repair dishwasher was bumpy, tech put in wrong part and it took 3 days to get the…read moreright piece in. That said, Rafael, the owner, took responsibility and came out with the original tech to correct the issue and seems to have gotten it straightened out. I appreciate his responsiveness and both gentleman were very polite and friendly. I'm hoping the issue (leaking) is not resolved. I did very much appreciate their quick response, both when I first called and in getting the part in/coming out. All's well that ends well.

On time very efficient didn't try to sell me more than I needed great people I highly recommendread more

This is a great service company! They diagnosed the issue with my dishwasher quickly, received the…read moreparts within a few days, and had me up and running in no time. Friendly, efficient, on time, and great communication. Highlyrecommended

I was at the Owings Mills location yesterday morning and I received the worst customer service than…read moreI have ever received in my over 60 years of life. I could not get not one person to assist me with my purchase. Not one. It was like no one was trying to sell anything. When I arrived, one guy was talking to a customer, but then he disappeared. A lady walks by I ask if she could assist me. "No. I work here but I don't do sales. I'll call someone to come assist you." She did but no one showed up. I ask the guy who's by the door. I don't know what his function is but he's definitely rude. and full of self-importance. I asked if he could get someone to assist me, I wanted a tv. I had already picked out two online before I came and wanted to make the final selection in the store because I had questions. He said go over there under that sign and someone will help you or just grab a tv off the shelf. I didn't want to just grab a tv, I wanted assistance. I was in the store because I needed help, not because I worked there. Not to mention, I had already been under the sign for almost 1/2 hour. I had questions. I ended up going to my car and placing an order online. It took about 5 mins to get the tv, but I didn't get to ask questions or ensure that I would be happy with the selection. I got absolutely no customer service, and they all seemed like they didn't care about customers or what's going on in a store. You'd think if they see someone for looking around in the same area for 1/2 hour not purchasing, someone might say "May I help you." That never happened. I don't know what the problem is with the employees at this location and I will never, ever consider spending a dime at this particular Best Buy. This store couldn't care less about customers or whether or not they make a sale. As for the TV, I will most likely return it over the weekend. When I think back on my visit to this location. All I want is my money back. I can spend it some place where employees still practice customer service.

Word of advice, do not schedule a computer purchase pick up if you need to migrate the data from…read moreyour old computer to the new one. You are better off having the new order delivered and then doing the migration and return yourself. I got a hard time from, Anthony; Store Tech. Supervisor, about not being able to get my trade-in value without either... -- leaving my old computer there for the transfer (for at least 2 days) or -- voiding the purchase in full, and re-purchasing w/out the trade-in deal This is a store policy to, according to them, protect from theft. This makes no sense, because you aren't even able to get the trade-in credit until the older computer model is delivered and logged in as a physical return, no? Also, if I had chosen to have the new computer delivered instead, this wouldn't have voided the trade-in deal. I'D LITERALLY BE IN POSSESSION OF BOTH COMPUTERS...so, isn't this what they claimed would put best buy at risk? On top of everything else, my older computer was knocked down to poor condition for the trade because of a minor chip at the edge of the screen. Like, really? This was per Anthony's appraisal, and after a good 40 minutes of his consistent mansplaining. No exaggeration here. I did not have this issue what-so-ever when I did this same thing a couple of years ago in Los Angeles County, CA. This is total paranoia on the stores part. If you can purchase elsewhere, then I highly suggest doing so.

The buying experience was great, but after that, it's terrible. So they tripped over themselves,…read moretrying to sell you the equipment, then it comes in late, and then the delivery doesn't include installation. Oh great I have a new gas dryer hook it up yourself! Absolutely the worst would never recommend this place to anyone.

We purchased a Bosch 800 series dishwasher from ABW. The price was comparable, and the service was…read moreunmatched. The dispatch team is so quick and responsive for scheduling, and worked with me when I needed to change dates. It was delivered and installed by Paco, who went above and beyond: when he discovered it needed a new outlet installed, he didn't ask to reschedule--instead, he helped me contact sales to make the order change, installed the new outlet, and even located *and labeled* our unmarked breaker for the dishwasher on our basement breaker panel. Then he waited while I filled an already-existing oversized access hole behind the dishwasher with copper mesh and spray foam to keep neighborhood pests out! Amazing service--I'd use ABW again just to work with their delivery and installation team.

First Kevin called to let me know he was on his way during the alloted time. Once him and his…read morecoworker came they immediately put on shoe covers. They assessed the problems with my freezer and water/ ice maker and went right to work. Very respectful and knowledgeable. The day before the service agent asked me of my model number and the problems. When Kevin got here, he already had the replacement parts and I didn't have to wait for them to be ordered..IMPRESSIVE!! The job was done quickly, professionally and they cleaned up after themselves. I WOULD DEFINITELY USE THEM AGAIN AND RECOMMEND AS WELL!

He does not return calls in a timely fashion. I cannot contact him and neither can american…read morehomeshield. Is this guy still in business?

Once again, the employees have gone out of their way to help me. I've been searching for paint. You…read moreknow, it's hard to decide what color you want so you have to get a sample, paint the wall and sit with it. The, if you don't like it, you've gotta do it all over again. I know I'm not the only one. I was surprised to see dog toys and pet food here. AND, clothes. Where have I been? This is my first time seeing these items at Lowe's. Maybe because I normally head straight to the garden section. Ha! Lowe's is slowly becoming one-stop shopping. I often pick up laundry detergent, cleaning solutions, light bulbs, etc here. Now I can get my dog food and/or toys. Cool.

Came here to pick up some stuff for our home DIY. We came for a specific item l, which was value…read morepriced, and were unable to locate it, although they had plenty in stock according to the website. We pushed the "need assistance" button located in the department we were in, and an associate came and well, he just directed us to another area and left... We left empty handed and I was not happy. Suggestion Lowe's: when items are sold, please remove them from inventory in real- time so customers don't make an unnecessary trip to your store.

Fred, at Fix Appliance Baltimore County, is an honest, knowledgeable and kind specialist in…read moreappliance repair. I know nothing about refrigerators and felt vulnerable about trusting the opinion of someone I've never called before. Fred was professional, thorough and very well priced. He showed up exactly on time, knew my frig make and model ahead of time, had an arsenal of tools and wore foot booties, investigated the refrigerator thoroughly and gave me a diagnosis and a recommendation. He was at my house about 2 hours and he showed me what was happening with the frig and the problems that were occurring. My frig is 10 yrs old with a leak to a line and he told me I may want to consider a new frig rather than put money into an appliance with diminishing returns. I appreciated Fred's insight and he even gave me some things to consider when buying a new one. Fred knows what he's doing and he cares about the people he helps. I will definitely recommend him to others who want a dependable, honest, knowledgeable appliance specialist who will put the customer first. I recommend him highly. I also felt good about supporting a local business rather than calling a larger manufacturer's technician who has a loyalty to the company and charges significantly more for a diagnosis'.

Fix It Appliance was a breath of fresh air; honest, thorough, and confident in diagnosing the…read moreissue, and his pricing was completely reasonable. I felt so relieved and happy he came out -- you can tell he truly knows what he's doing. I would recommend him to anyone.

Order a rock delivery and didn't end up with what I really wanted. The cashier was rude and acting…read moreas if I was I was bothering him. I shouldn't have made the purchase. Won't return. When I got the rocks, the guy just dumped them and if I hadn't heard the truck wouldn't have know he was there as I had requested a noon delivery. Bad customer service.

This place is fantastic! I drive the extra 20 minutes because the staff (Joe especially) are so…read morehelpful, the product selections are top notch, and their prices are better than VVF. I've done many projects I wouldn't have normally tried (polymeric sand, ton and a half of decorative stone delivered, edging, stone facade, etc), thanks to Glyndon Gardens. I have not purchased any of the greenery, but that's next on the list as we redo our front landscape.