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    The Home Depot

    2.7 (47 reviews)
    Open 6:00 am - 9:00 pm

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    Tara R.

    My husband and I went in Friday morning to rent an over seeder. We arrived a minute before the store opened so we were the first ones in the door when they opened. We walked over to the tool rental area and there was no employee. After waiting five minutes I walked to the nearest register and asked if anyone was working tool rental. They made an announcement to the store for the tool rental employee to return to tool rental. Five more minutes passed with no employee so I walked to customer service at the other end of the store to request assistance. By the time I returned to tool rental one employee asked if we had been helped yet. When we said no he apologized and advised he would find the tool rental associate to help. The kid who finally arrived tried to help but clearly didn't have knowledge of the tools. When we told him what we needed, he looked in the computer and said they didn't have one. I called the night before and checked online and they showed in stock. My husband advised they were probably outside. We walked outside, saw four machines and the kid said he didn't see it. My husband had to suggest he look in the locked cage that held all of the outdoor lawn equipment, which is what we were looking for. Finally, an employee who appeared to be late as he was still in regular clothes and no uniform, arrived. He was able to locate the tool we needed and check us out promptly. Although we rented for 24 hours, we ended up returning the over seeder later in the day. The return fortunately went a lot quicker. Something that should have taken 3 minutes took way over 20.

    Holly S.

    I have not been in a Home Depot since I owned a house in Tucson. (2 plus years!) The wife and I decided to get some flowers for the backyard, and the front of our home here in Baltimore. The variety of BEAUTIFUL flowers, plants and trees was impressive to say the least. All of them were well cared for, watered, and inexpensive. Staff was very nice, and several people offered to assist us , but we did not need it. I would say this store is clean, organized, and the staff are actually AROUND...and offer to help. THAT makes this a SOLID 4 stars.

    Here's your receipt Joe Green, just don't wipe your a** with it!
    A K.

    Over the past 6 months I've spent over 15,000 at this specific location on a rental rehab. Today I went to return $4xx worth of merchandise without a receipt for store credit. Why no receipt? Cause I'm drowning in fucking receipts from this location. The returns woman said the amount was too large and she needed to get a manager to approve. This ass clown name Joe Green, the on shift manager, comes over and starts explaining how he can't return it without a receipt or the credit card cause I could have brought these items from anywhere. I explained to him that I shop here every day and everyone at the contractor check out area knows my face. 10 minutes more of his bumbling and stuttering about him doing things by the book and that I'm not in the pro desk registry (which I already fucking told him I wasn't) I told him 'you know what? Fuck you and Home Depot, I can just shop at Lowes'. How are you going to turn me down for a 400 return if the policy AT THE COUNTER says that returns over 1000 for store credit will be mailed via check. Do you understand the logical issue here? Two thumbs down and one middle finger up Joe Green! Heads up Home Depot corporate, your $12 per hour high school educated shift managers are costing you big time, maybe that's why the stock is tanking. After this review gets on google places, next stop is an official complaint to the corporate office. Fuck you Joe Green of store #2579, I doubt you've ever had 15k to spend on anything and lack any critical thinking ability to keep customers in your store. I'll be looking for you at Burger King in 6 months to smash you in the face with a milk shake through the drive through window! Ps. The 2 full time ladies at the contractor check out lines are very nice and helpful.

    Entrance
    Na H.

    We came here to get some spackling for a DIY project. This is the closest Home Depot to us and it is pretty decent.The store is well maintained and you can always find someone to help you or direct you to the proper person that will help. We always find what we come to purchase here so l applaud them for that and the associates are always pleasant. Returning items has never been a hassle for me, as l always have my receipt in tow. Sunday mornings are slow and there are always plenty of lines open to check out.

    Project made during the DIH class

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    9 months ago

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    9 years ago

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    3 years ago

    Lazy employees that ignore you if you need help. Don't know anything about hardware to save their lives

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    8 years ago

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    13 years ago

    Customer service was fantastic tonite. The store carries most things you'll need for the do it yourself type. Restrooms are clean too.

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    15 years ago

    Good location & carries the window film I need so my dogs don't mess with the curtains!!

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    Review Highlights - The Home Depot

    And at the end of the transaction even asked if i needed help carrying things out to my car which I thought it was very sweet.

    Mentioned in 2 reviews

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    Visited for the first time yesterday to pickup and online order that wasn't available at my local…read moreAce. I was very impressed! The store is huge (the largest Ace in MD) and the staff went above and beyond to help me out. I showed up in the middle of a rain storm without an umbrella to buy a pile of power tools. Rather than call me out for my poor planning. The staff very generously helped me figure out a way to get my new purchases to my car without getting them wet. This may sound minor, but when was the last time someone at a store went out of their way like this. I didn't even have to ask. Seriously can't say enough positive stuff about the team here.

    Now owned at Westlake Ace Hardware. New owners, not Clark's, so they've eliminated tap to pay, so…read moreeverything is more 2% more expensive. This lower level of service means that we can go to closer hardware stores. We have shopped here for years, enjoyed Ladies Night, the Christmas Jazz band and are in at least one a month for a few hundred dollars. This really takes us to looking for a new store now. We only started shopping here due to the Apple Card special. Kinda just took a big slap towards Apple Card tap to pay. We don't do gas stations that require card because of the risk of card readers. And it's just a sign of higher fraud in our book. Unfortunate, we used to love coming here, even with the more limited and older selection. Please fix, or we're not likely to drive the extra mile past Lowe's or Home Depot.

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    3.8(23 reviews)
    16.4 mi
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    I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

    When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.

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    The Home Depot - hardware - Updated May 2026

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