While visiting downtown Seattle on business from Florida, I was looking for a good, reliable lunch spot and ended up at Potbelly Sandwich Works three days in a row during our lunch break. That alone should say a lot. On my first day, I ordered the Regular Cuban Sandwich, and it was a great choice. The bread was perfectly toasted, the ingredients were fresh, and the flavors were well-balanced and satisfying. It set the tone for the rest of my visits. What made the experience even better was the service. An employee took the time to recommend the Italian Sandwich for my next visit, and I'm glad I followed that suggestion. I went back the next day and tried it, and it was outstanding. The ingredients were fresh, the flavors were bold, and everything was put together with care. It was so good that I ordered the Italian again on my third day, and the quality was just as incredible. Across all three visits, the consistency, freshness, and friendly service really stood out. It's not easy to find a place that delivers that level of quality day after day. If you're in downtown Seattle and need a dependable, delicious lunch option, Potbelly Sandwich Works is definitely worth it. read more

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Went there on October 30, 2025. Service was terrible. The guy was there to simply make sandwiches. No personality, not helpful, and somewhat rude. I'm not sure how he keeps his job. I was expecting a great sandwich, but sadly the sandwich wasn't anything special. Basically like going to any average large chain, but I didn't feel full at all afterward and the price was high. I wouldn't recommend going to this specific location, and I have a feeling they'd all be similar with their flavor and sizes since it's a chain. You might find better staff somewhere else though. But yeah, don't bother with this location. read more

I was chaperoning my daughter's law class so we were near the District Courthouse. We arrived with 25 students and they were able to complete our orders really fast. Food was delicious, seating was not great but that's on par for most DT restaurants. read more

YUM! I got a chicken sandwich and it was perfect; perfect size, packed with flavor, bread was soft, lots of chicken. I got delivery and it arrived on time and was still a bit warm. Would definitely order Potbelly again! read more

Potbelly - Chicken sandwich - Fast Food Near Me - Seattle, Washington

Really solid chain. I love the hot peppers on every sandwich. I don't know what is actually made in house but it is a way better sandwich spot than some of the other chains I've tried. The soups are also good. It tastes like the ready made Cisco products or Costco soups. All delicious and the broccoli soup is my favorited. If you're into food that has a chain type taste where there's consistency and you know what you're going to get like Subway then this is solid. I like the ambiance as well and staff are always nice. read more

Best! I recommend Potbelly! Healthy choice! The Sandwich Maker is nice & the classic Sandwich shop is clean inside! Service was excellent! Delicious! Ty! read more

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Customer service.... No comment.... Manager... oh boy! Needs to be more personable. The food was okay thin slices on our sandwiches... I am wondering if it is a franchise or private owner. Anyhow I wish them luck we will not be back. Code did not work it is not 5236 read more

Empty Belly is a more appropriate name. My sandwich only had a single layer of meat/protein through the whole thing, and was pretty small for a sandwich shop. The pictures they use to depict their food is just complete false advertising. Cheba Hut is definitely selling way sandwiches among chain places rn, not to mention all the local places. How do these terrible restaurants stay in business? read more

Potbelly - "Italian" with only a single layer of meat/protein. - Fast Food Near Me - Seattle, Washington

Food is solid but the service is terrible - slow, can't hear the workers, and clueless. Just go somewhere else. read more

Nicest staff anywhere!! The woman with the gold nose ring helped me today and went above and beyond with my weird requests and was so kind. The food came out fast and was delicious! Very clean inside too. She deserves a raise! read more

Just average sandwiches with minimal meat and substandard bread. No idea how this chain is still in business.

As an East Coast chick, I'd often see raving reviews about this sandwich chain on Instagram but didn't give it much thought as I chomped on a NYC bodega sub. But when a recent work trip brought me to Seattle and the glow of this sandwich shop enticed me in about one hour before closing.... I got a Mediterranean with almost all the free toppings. I love sandwiches, and everything in this one was perfect. The hummus. The peppers. The finely chopped veggies. The juicy chicken. Sheeeeesh. Maybe Seattle is a hidden food capital of the U.S. read more

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This is a decent restaurant to get a quick lunch. I wish that there was more variety on the menu though. As a result, I settled and ordered a meatball sub and a bag of chips, and it was a little underwhelming. The meatballs were a little bland unfortunately. I was hungry so I ate it, but I would not order it again. Not too impressed. read more

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Sandwiches 5/10. Services provide was a little below average. I say this because when a business prioritizes online orders over customers physically present in the lobby, it can negatively impact the in-person experience in several ways. A perception of Neglect, increased wait times also Employees may rush through interactions with in-person customers to focus on fulfilling online orders, reducing the quality of engagement. Maybe I would have gotten the correct sandwich idk. Perhaps focusing all the attention on online orders and cut down eating areas could even turn into a walk up and grab. Ambience 2/10 read more

The food is unbelievably good. Evan, the owner, told us about the specials and followed up with us several times. We were in town for a cruise and got into town 2 days early. When our cruise mates got into town, we talked them into joining us for night 2. They were impressed. read more

Such good sandwiches! Ordered a scheduled online order and came in early, my order was already ready. Employees were hard at work - vaccination card required for dine-in. They don't really check to confirm your order though but I figure they don't encounter the trouble of stolen orders often. I got the Avo Turkey and Chicken Club. Avocado is a huge hit on these sandwiches - the BLTA was also one of the better sandwiches according to my friend. They help prevent dryness while eating and it's helpful so you don't continue scraping the roof of your mouth. As a result, I highly recommend those two (Avo Turkey and BLTA). On the other hand, the Chicken Club felt pretty dry. It wasn't awful but when compared to my other sandwich, I wish I ate the Chicken Club first before the Avo Turkey. read more

Potbelly - Avo Turkey - Fast Food Near Me - Seattle, Washington

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The food was delicious! However the service was horrible, there were 3 girls in the front 1 of them was super kind and friendly however the other 2 that were putting the toppings on our sandwiches and checking us out were extremely rude and disrespectful. When asking what add- ins we wanted in our sandwiches she said "what do you want" I had to step back and think to myself.... Excuse me. They were also laughing extremely loud... i'm not sure what was so funny. Anyways good food bad customer service! read more

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Potbelly is one of my favorite places to get lunch in the area! It can get pretty busy on weekdays since it's in the heart of a lot of business buildings, but the wait isn't that bad and you can also order ahead online. My favorite is the turkey avocado sandwich and I love how you can customize it and add different toppings/spreads! read more

Potbelly - Fast Food Near Me - Seattle, Washington

A solid lunch spot, perfect for a quick lunch break. The sandwiches here are big and filling, without breaking the bank. I love ordering on the app and picking up in store, and have had zero problems with the service there. Would recommend getting the flat bread if you like thinner, crisper toast. The brownie chocolate cookie is also delicious. A great spot for lunch! read more

Potbelly - Clubby - Fast Food Near Me - Seattle, Washington

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The sandwiches are out standing! I ordered the Mama Meatball "Big" and it was served hot and cheesy the meatballs were so juicy and their bread is amazing! Friend ordered the steak sandwich and that was great! Meat was juicy and tender. The staff could can work on their customer service as the sandwich lady who took our order was rude and rolls her eyes as you tell her what sandwich you would like and the bread. I wish they would have told me about the combo. It was to late after I sat down. I also felt so bad for a man who took his sandwich out of the bag and because of the way it was wrapped fell out and on to the floor. They did not even offer to make him a new one. If the sandwich wasn't so good, I would have given them a lower score, due to the bad customer service! read more

I've absolutely enjoyed this place! Food has always been good and correct! How ever my order today was beyond lack luster. My sandwich came with over cooked ham, and 1 slices of pepperoni and the salami. For $12 I'd expect the same quality of food every time. Will definitely be reaching out for a refund! Hope this does not become a recurring issue! read more

Potbelly - Where's the meat?! - Fast Food Near Me - Seattle, Washington

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Employees made me feel like I couldn't order my sandwich! They made us feel like a burden for wanting a sandwich! I was flabbergasted... very delicious sandwiches as always the girls working were just not listening to our order... one had airpods in!!!! read more

Didn't want a fancy sit down dinner so a sandwich sounded perfect. Ordered the turkey on flatbread and it was perfect. They weren't cheap on the turkey so every bite was great. Will definitely go again read more

Not very good, sandwich bread was toasted to burnt, didn't have much in the way of meat or cheese and the chili tasted like it had been charred. I don't recommend, keep walking to find better food read more

Update: Dropping another star. I went back to give it another chance since I really like their sandwiches but unfortunately such a disappointment. The person who was about to make my sandwich coughed into her hand and didn't change gloves so I just left. I really care about hygiene especially it is flu season. read more

Potbelly - Old lettuce tasted bitter, no avocado in a avocado sandwich - Fast Food Near Me - Seattle, Washington

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I really enjoy the Potbelly Sandwich Shop located near the Amazon Doppler building. It is convenient, the food is always good, and the employees are really cool. I like to do the Pick Your Pair, which is half a sandwich and a cup of soup or chili. I usually do the Skinny T-K-Y (turkey) sandwich and tomato soup, but they have tons of options to choose from. They also have several sweet items, like milkshakes and cookies! You should also check out their mobile app. You get points (smiles) for every purchase you make and you can earn free food or perks. They will also give you a free cookie for your birthday! The employees have always been very nice and everyone seems like they enjoy their job. I think that is really cool and it really makes a difference to me as a customer. read more

Potbelly - Side of tomato soup with free oyster crackers. - Fast Food Near Me - Seattle, Washington

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I came to this place cuz i was hungry ,the place was empty,my sandwich take little longer ,i ask for all the veggies and my grilled chiken . So my sandwich was poor of veggies i found like 8 pz of chiken in it , i was disappointed for this place ..only good thing place was clean.. read more

My husband and I have had very negative experiences in this place and every time it's always the same person (older man late 40S or 50s name is Gotti?) it appears they may be one of the managers. They close at 10 we come in at 9:05 and all of the chairs are on top of the tables leaving us no place to sit if we wanted. This is the third time it's happened now. More importantly this man is so unbelievably rude that the whole experience from ordering, to paying, and leaving, is incredibly unpleasant. The sandwiches and milkshakes we've gotten that he's personally made are always completely inedible tasting and looking and we've had to just throw them away. The one time I nicely told him my milkshake tasted like straight milk and isn't what I'm used to getting from here he claimed "they are premade and there is no way for them to taste any different" yet no other employees make them like this and they definitely are NOT pre made as you can SEE them making them right in front of you. Not one other employee in this location has made our sandwiches this sloppy and disgusting. I'm looking forward to seeing what changes will be made. read more

The sandwiches here are delicious! I ordered the pizza melt with a side of broccoli cheddar soup and my sister got the wreck with the pot pie soup. You guys HAVE to try the chicken pot pie soup. It was sooo good. I cant wait to try more sandwiches and other soups from here. We had ordered for pick up, so we didn't dine in. Next time, for sure! read more

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I don't really frequent sandwich places since I'm not much of a fan, but the initial sign up process to place an order for pickup enticed me to check this place out. I ordered the A Wreck sandwich which offers all kinds of meats and added the avocado and cookie offer when I created an account to place an order. The sandwich is ready pretty quick, which is great for a quick casual meal perhaps for lunch during the work day or if you just don't want to spend too much time on a meal. It is just slightly toasted and rather basic, but it is also quite a well-priced meal on the go. I wish they pack the ingredients a bit more tight as it could get quite messy to eat the sandwich to go read more

Potbelly - A Wreck - Fast Food Near Me - Seattle, Washington

Great place to pickup a quick sub. They have good breakfast options too Pretty reasonable with quality ingredients Plus conveniently located if you ever visit the Spheres or the Amazon Go store and crave something quick read more

Restaurant looked dirty, it had the whole sticky vibe even had the fruit flies in the air. They did make our sandwiches quickly however they made my partner's sandwich completely wrong. No ranch like she asked, and with added hot peppers which pretty much ruined her sandwich. She didn't feel like asking them to remake it because she had already asked for a side of ranch because they didn't put it on there the first time, when she asked for the ranch the guy making sandwiches was rude to her. He did a good job of getting the sandwiches out quickly but who cares if they're made wrong and sloppy. Also the girls at the register were in such a deep conversation I felt like we were bothering them when I tried to check out. I had always had just ok experiences in the potbelly but this one was a bad experience I would've asked for my money back but they were busy it probably would've taken forever. You let me down potbelly. Probably won't be back. read more

Fast service, good ingredients and good food. Not as many options as I expected but cheap for downtown

I got an email from Potbelly claiming that I'll get a free sandwich after my first order and now they're trying to charge me for my 2nd sandwich. I contacted their CS and they claim that they don't see my order on my account and after forwarding screenshots, they ghosted me. This is false advertising and I am very disappointed. read more

Potbelly - Fast Food Near Me - Seattle, Washington

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Great food. The service was fast and friendly. The sandwich was a perfect temperature and the Mac and cheese was better than homemade read more

Potbelly - Chicken club - Fast Food Near Me - Seattle, Washington

Working in downtown for the past couple years, this and evergreens salad has always been my go-to spots for lunch when I'm eating out. Sandwiches are good, but there's inconsistencies in portion of toppings (the free ones). Sometimes I'll have sandwiches barely filled and other items ones that are overflowing even extending beyond the wrapping that they're held in. read more

You know when it's 12PM and everyone at work is like "What should we grab for lunch?" Well, many times this is what we grabbed. The steakhouse sandwich is solid. Only thing about it is that sometimes there's a wait even if you order ahead. Sometimes it's ready already and sometimes you stand there for a while. The place can be a madhouse since its popular. It's kinda random. Probably a good sign that it's so packed. So yeah, I'm gonna continue grabbing this at lunch when I'm at work. read more

I just went to one of your restaurants in downtown Seattle, and was charged a ridiculous 20.00$ for an original turkey and Swiss with bacon and a cream soda, I'm appalled at your prices and will never return, I understand everything cost a little more these days, but seriously! If you don't want to go out of business like everyone else downtown, you should address that, that price is outrageous for what you supply!!!! read more

This store cannot handle its to go orders. Every time I've placed a future order online, my sandwich is not ready when I've shown up. One time I had to wait an additional hour and another an additional thirty minutes. This is with me placing the order at least an hour in advance. Stop accepting orders if you can't handle them or maybe hire someone to figure out how to triage your orders. I also order from another store that also has a busy rush and they rarely have misses like this, so something is not working right in this location. read more

If you're in the mood for something quick and easy, look no further that Potbelly. I used to have a lot of Potbelly sandwiches on the east coast, and I was delighted to find one in the heart of Seattle. I generally use the app to order and pick up. It is way easier that it should be. The Mediterranean Sandwich is my go-to. And it tastes fantastic with Potbelly's trademark hot peppers. One complaint I have about the Mushroom Melt Sandwich is that folks in Seattle add very little cheese in that sandwich than folks on the east coast. But A+ otherwise. read more