I like their sandwiches and soups combo. This last time I had their new chicken fiery jerk sandwich and potato soup. The sandwich had lovely flavor and a slight kick. The soup was on par as usual though my kids liked it so much they ate more than I did. The staff do a nice job of keeping the line moving. My only complaint was that the fountain machine was flat. Really really flat. I did notify an employee but it didn't seem to get addressed while I was there eating. Their eat in is fine. Booths are wooden so great for a quick lunch but not great if you want to be leisurely and chat. Overall a consistency good place. read more

Catered potbelly is the best! The salads were probably the best part, there was plenty of ingredients in it besides just lettuce. Many options for sandwiches, although there were no vegetarian options but that could've been our mistake. Plenty of toppings for the sandwiches we had a lot leftover. They also did forget to deliver a box of sandwiches so we had to wait another hour later for those to come but worth it. Sandwiches were warm and tasty when they arrived. Easy place to feed plenty of people. Love the healthy options. Peppers are very spicy though so beware!!! I usually love spicy but these definitely burnt my lips and made me tear up a bit but in a good way. read more

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Placed an online order. Sandwiches were plain.. Meat, Cheese and Bread only. Order ticket clearly shows the toppings I wanted. Paid extra for bacon on my soup... No bacon was added. And the 2 cookies I paid for weren't even in the bag. Only to find out I was given a Doordash Order for someone else... Not sure what is going on in this restaurant, but they need to take steps to ensure orders are being done correctly. read more

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I stopped in on 4/15 to take advantage of the tax day bogo! I ordered online and pickup was at 6:20. I ran a couple errands and walked in at 6:30. The 3 orders on the mobile order shelf were from 3pm and even noon!(....gross). This location was SO busy! I feel it's unfair to understaff your store on a promo code day. The staff seemed upbeat and not defeated, that was nice to see. My order was not called out until 6:40ish so a 20 min delay. Luckily I was not in a rush but that could be very inconvenient. Otherwise the sandwiches were great and I was thrilled about the bogo! We got a hot Cuban and a Clubby. Delish! read more

Ordered the Clubby via app. Sandwich was solid. Also received a chocolate chip oatmeal cookie, which was was a nice treat. Issue encountered was that someone had taken my sandwich so had to wait for another to be made. Staff was friendly. Restaurant clean and inviting. Booths and tables. Love the hot peppers. Always solid sandwiches here. read more

Potbelly - Sandwiches Near Me - Eagan, Minnesota

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Stopped in this evening around dinner time (6:00pm ish). Place was empty, but during our visit people were zipping in and out for pickup orders. We ordered the chicken club and a wreck. Second time here for me, but my mother's first time. We decided to enjoy our meal in the restaurant as our drive home is about 15 minutes. Sandwich was hot and made quickly . Bread was very fresh. Sandwich was not heavy either which is always a good feeling. The only suggestion I have is employees behind the counter not being very friendly and welcoming .... More routine for them. There is plenty seating inside and restaurant was clean. read more

Potbelly - Chicken club - Sandwiches Near Me - Eagan, Minnesota

Very spacious potbelly with plenty of tables for larger groups. We went on a Sunday morning and there was barely anyone there. This was my first time at a potbelly so I didn't know what to expect. The menu is similar to any Jimmy johns or subway, pricing wise, it's the same as well, except potbelly has 3 price points per item whereas JJ has only 2. I got the skinny Mediterranean and I loved how it came with hummus at no extra cost. I added pickles and avocado as well and it was a delicious healthy meal! The guy was super nice and gave us the avo at no extra cost. My husband got the steakhouse sandwich and he enjoyed it as well, except he thought they added too many hot peppers. The hot peppers are a bit too salty IMO. Either way, we will be back again if we're in a pinch. read more

Potbelly - Steakhouse beef original - Sandwiches Near Me - Eagan, Minnesota

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Not asking for much, but when I spend $24 after tip on a soup and sandwich, I don't expect to crack a filling out of my back molar because of an "olive pit" that was let in the ingredients to my sandwich. After I politely brought it to the woman's attention at the register, she didn't seem too concerned about my predicament. I've worked in the food service industry for 31 years so I know that shit happens, but to be completely dismissed about it was upsetting. Not sure I will ever spend another cent there. read more

Food was ok but service was very slow. I'm not sure if I'd go back. It is a typical fast food chain.

On Sunday morning, I took my time getting on with my day. I was still processing being at the Winter Classic the previous evening. I also wanted to savour being indoors in a warm hotel room. I got hungry at around 2 pm. I was craving a meatball sandwich. Where does one go to get one? I did a quick search and found Potbelly Sandwich Shop that had meatball sandwiches on its menu. It's at Eagan Promenade, roughly a five-minute drive away from where I was. I had to pick up the pace, as this eatery closes at 4 pm on Sundays. I arrived in front of Potbelly Sandwich Shop just before 3 pm. I backed into a spot steps away from the main entrance and walked in. There were three customers inside. It was a sign that this place does good business. When it was my turn to order, I got the original mama's meatball sandwich. An original is a regular sandwich in size. It also comes in skinny (small) and big (large). I got my sandwich on whole wheat bread with lettuce and Italian seasoning. I also made my sandwich a part of a meal deal. For $3, you get a regular fountain drink and a bag of chips. I was thrilled to see Zapp's chips here. I fell in love with them when I visited New Orleans several years back. I got the mesquite barbeque. I paid for my food with a credit card. I decided to dine in, as there weren't many folks chowing down at 3 pm. My meatball sandwich hit the spot. It was messy with the shredded lettuce plopping out of it now and again, but it was delicious. I wish that the meatballs were larger, but they were cut in half and tasted yummy. They were tender, but solid enough that they didn't crumble on you. The bread was perfect. It was fresh and held everything together. I got a Diet Coke as my fountain drink. It was refreshing and much needed to wash down my food. I got a refill before I left the eatery to get on with my day. The Zapp's chips were so good. Oh, how I've missed the mequite barbeque ones! They are kettle-style chips. It was nice getting some New Orleans flair with my lunch! I used the washroom before I left. It wasn't in the greatest condition. Just okay. I will say that the washroom has a well-stocked cupboard of individually wrapped toilet paper. My hotel could learn a lot about replenishing supplies from this place. Customer service here is great. I thanked the man who was sweeping the floor. He wished me a pleasant day and told me to take care. I reciprocated. So nice! You can order ahead of time and do contactless pickup. Your order is placed in a cubby by the fountain drinks machine. You can download the Potbelly app or go through Potbelly's site to place your order. I had a good experience here. For a meatball sandwich craving, this place completely satisfied it. (24) read more

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Ordered two sandwiches, received one. That is a ****up with an actual order of magnitude, mathematically. How do you DO that? The social contract here is I order food, I pay money for food, and if it's really great or really lousy I review it here. They didn't even manage to get to that point. Absolutely screw this location, nobody there gives half a damn. read more

My girlfriend recently got food poisoning from your establishment. She ordered a turkey sandwich and was sick for 2.5 days. Maybe it's because the staff was washing the vent during business hours and dripping whatever liquid was being used down? We were also not greeted by the two young ladies, the man cleaning or the MANAGER. Is no one trained to work here? What a joke. Not a smile, not a thank you... nothing. read more

We made two orders for work. One was ordered on line and the other was called in. Person who answered the phone said they do not take phone orders and laughed when he said if paying cash you have to come in to order. So the second order was then placed on line as well. Not a huge deal but please note to anyone reading this, there literally is a 2 foot sign (partially in all caps) behind the register painted on the cabinets that says,. "Avoid Lines PHONE AHEAD 651-452-5400. I waited for the second order while drinking my shake. I heard the number 1 guy helping me tell the other person (number 2 guy) the shake he was putting on the counter was mine for the second order and he disappeared to the back. A few minutes later, number 2 guy looks at me confused and asked if I had gotten my order yet. I said I hadn't and that I thought guy number 1 went back to check on my order. Number 2 guy says he doesn't now what is happening and puts the second shake in the ice cream section so it doesn't melt and goes to the back. Comes back and politely says it will be just a few minutes. I then got the second order and asked about the shake for the second order that number 2 guy handed to another customer. He then tells the customer he handed to that he will have to make him another shake since my food was ready and handed the shake to me. I took the sealed bag and shake back to work. First order was as it should be. The second order was supposed to be three BMLTs, two of the three sandwiches were right but the third sandwich was not even close to what was ordered and upon inspection it said Door Dash on it so we wound up with a sandwich no one wanted or would eat and someone else got a sandwich they didn't want either. Mistakes happen and what was right was good as usual and had the other issues not happened ESPECIALLY the part about not taking phone orders when there is a big sign encouraging customers to call in orders, I would not have left a negative review. read more

Potbelly - Painted sign behind cash register area - Sandwiches Near Me - Eagan, Minnesota

My food was not in the pickup area on time. When I went to the cashier to inquire, I showed him my order on the app, and he said it was on the shelf- it was empty. He went back and asked for my name three times and could not find my order. He yelled at me asking where my name was on the order but your app does now show the customer name, only order number so he was frustrated with me for your app issues. He then asked me my name a fourth time and finally turned around and saw my bag of food on the shelf two feet behind him. He then threw the bag on the counter, and didn't apologize or say anything to me about the delay or his inability to be helpful or customer-friendly. I will never go back to potbelly again after this horrible experience. read more

Awesome food, deli sandwiches are amazing. I never have craving for sandwiches but I do for potbelly we need one closer to Lakeville!

This place literally has the worst customer service I have dealt with. In their voice message when you call the store, it says to click zero if you would like to place an order or have any other questions but if you ask them to place an order, they will tell you NO they don't place orders over the phone, You have to come in, or order online. This is an inconvenience to a lot of people I'm sure, + this is the second bad experience I've had here. Thank you for the food being good, because if it wasn't, I would never ever return to eat here again. I have no understanding for why they wouldn't take a order over the phone or at the very least be polite. read more

What a disorganized and extreme mess!! Employees are rude, and unaware of customers in front of them!!!

Exited my Delta flight from California on my way to Mayo clinic, and the first thing I'm wondering is what the fuck I'm doing in California, when the people in the midwest are so much friendlier, pleasant, and smiling rather than resting bitch face. Started off in bayleaf Indian or something like that since it has four stars, but didn't have high expectations. Walked in to see really old food and walked straight out. Found potbelly was nearby and I remember it fondly from my college days. The service was absolutely phenomenal, the guy helping me Jordan was completely on point. I went back to the counter to get the person's name and he was like I'm Nate, but the person who helped you is Jordan he's over there on break. You know California fucks you up with a simple honesty is impressive. the make your own mac and cheese is fire, but what you absolutely have to get is a banana shake with extra banana and make it a malt. You will absolutely not regret it or visiting to this excellent potbelly location :) read more

Potbelly - The damage cluster remaining mac and cheese and banana milkshake - Sandwiches Near Me - Eagan, Minnesota

The morning staff at the Eagan location have the personalities of a wet mop. This one young man was rude, did not answer my questions, and should not be in the food business. The girl opening with him did not even greet me. She looked half asleep and hung over. The sandwich was subpar but, the soup is always good. The last few times I have been here the same young man was working and really is a wet mop and is in the wrong job. I would rather pay at Jimmy Johns next time. read more

I have had potbelly way to many times and will continue to do so. My man Lucas made the best fucking sandwich I have ever had it was juicy crunchy spicy just amazing i will always ask Lucas to make my sandwich whenever I'm able to get to this location. read more

I've noticed a decline in service over the last few months, but recently when trying to place an order to pickup I couldn't even get beyond the ordering point! I first used their on-line ordering and but wasted my time with 2 attempts to get to the final step and have their website freeze. I tried via phone with no answer after 3 attempts. Prior experience (on-line order), I had to wait for the order beyond the agreed to pick up time (with no apologies and a lousy attitude by their employee in general), I added a bag of cookies at time of pick-up which I have ordered in the past and they were very stale. This business is going downhill fast. That's unfortunate because it was excellent in the past and we were regular customers. The company doesn't seem to care about bad complaints registered on their website. I left a similar review there with no response even though I checked the box for a response. I can no longer recommend, as there are better run and more reliable businesses with equally good sandwiches within a mile -- Jersey Mikes & Jimmie Johns to name just 2. read more

Tried to place an order for our office once we got to time to pick up it kept telling us time not available. And we tried different days and times and got same message. We tried to call in order to Eagan, Mn location and it seemed we were hung up on before we could say anything. So went in to that location to place order and watched the manager or owner constantly pickup ringing phone receiver and just hang it up. Witnessed this over 8 times while in line. When we got to person to place our order was told they were out of multiple items including several meats and white bread. They lost a $150 order due to no customer service given. read more

I am lucky enough to live with and love a beautiful woman named Jenny. Jenny, you see, has an affinity for soups and sandwiches--neither of which I'm particularly fond--and we've spent many hours driving around looking for restaurants like this one to curb her cravings because the needs of my lady are of the utmost importance. I usually end up getting chili and what ever Italian-esque sub is on the menu when we go to these places, because meat. That being said... I wasn't enamored with Potbelly in the slightest on our first visit and (in a shocking twist) neither was she. Both of us got bowls of the grossest chili that has ever graced my lips. You know why it was so vile? Two words: Kraft Single. I couldn't taste anything other than the plastic, processed goo that managed to melt evenly throughout the entire bowl or the dried out onions they dumped on top. We couldn't even manage to get a quarter of the way through the bowls before tapping out. A silent pact that day was made to not bother returning. Flash forward a few years. Our pact was broken, much to my dismay, when I found myself in the company of both Jenny and my mother (whom is also a lover of the sandwich/soup shit). They were on the truffle hunt for a fix and I was but a helpless hostage trapped in the throes of panic from the haunting memories of that chili. I went with the Italian sub (shock!) because that's what I do (awe!). The onions here are minced in such a way that they both dry out quickly and end up everywhere but your mouth when you take a bite. I've never understood the whole 'minced onion' on a sub thing, but... I digress. Their 'original' size is pretty sad and small looking--markedly smaller than their competitors, including Jimmy Johns--and I wasn't full or even half-ass satisfied after cramming it down my gullet. Ultimately, it was soggy from the excessive amount of oily dressing, annoying to eat with all the toppings bailing and extremely skimpy for what I paid. But it was in no way inedible or disgusting like the chili, so that was a plus. My mom and Jenny didn't seem delighted with their offerings, either, which made me feel less like a crabby dick. The one highlight of the meal was the sugar cookie I shamelessly nagged my mom into buying for me since I checked out before I saw them. It was soft, huge and dusted with large crystals of turbinado sugar. I'd almost make the trip back here just to nab one of them. I'm giving it three stars solely for the cool interior, the polite staff and the fact that, while I can concede that I'm not a good judge of places like this, the company I've had on both occasions is and they were just barely 'whelmed'. read more

People who compare Potbelly's to Quiznos or Togos are simply stupid. Potbelly's is amazing. They are originally from Chicago and brought with them all the same yummy sandwiches. I always get the hot turkey or roast beef with a strawberry shake. YUM-O! Even if you take it to go, it's delicious! read more

I ordered delivery door dash was a bit slow mind you that has nothing to do with the restaurant itself. I was helped by the fabulous Antonio Woods he was fantastic. The sandwiches are above and beyond. I would highly recommend! read more

Sandwiches are really good and I second and third the votes for the Wreck. My favorite thing about Potbelly's though is how they operationally handle a long line of customers so quickly. Truly admirable how the cycle through it so quickly. It is also appreciated how they list calorie counts for the various sandwiches, condiments and sides although it is kinda depressing to see the +150 for adding Mayo cause I can't not add it! :) read more

Same ol great sandwiches as always. They had a guy playing live music with his guitar and harmonica, he doesn't take up much room and the music isn't "in your face." How can a harmonica be "in your face?" I guess I don't know. Took about 10 minutes to get from the line from the door to the checkout and they are not slow. One way to speed through the line is to order ahead and pick it up at the register. Patio action in the summer time when weather permits. read more

Food is good like any other potbelly, but ordering ahead online was a mistake. Ordered at 6:00, email said it would be ready at 6:15, actually ready at 6:35 after everyone in the line plus more (10-15 people) went through. Walking in would have saved me 15+ minutes. Then I got home and my salad was wrong. read more

Starting with delicious potato soup, sour cream & creole onion chips and a "Wreck" sandwich. Nice change of pace from a Subway read more

I usually get the wreck, and while in line battle my urge to get a malt... mostly I don't get one, but when I do.... mmmm!

They have a half and half special under $8! I ordered 1/2 meatball sub and a Mediterranean salad. Very good! Fresh ingredients, lots of choices for sandwiches and salads. Glad I found this place while in town. Oh and the friendliest staff!!! read more

Get "THE WRECK" with everything on it, well, I don't care for the mustard, so everything but that. AMAZING sandwich! Great atmosphere, and cheap! Can't go wrong here. read more

Love the interior design and the cheddar chicken sandwich is seriously addicting.

I love this place! Get a big wreck, you won't be disappointed! Friendly employees!

People who compare Potbellly's to Quiznos are simply stupid? Really? I had PB today. I had Quiznos last week. One place didn't blow away the other place. It depends on what you order. But the fact is PB's sandwiches are about 25-30% smaller than their competition, which is why I won't bother going back. Are you kidding me? That's a regular? When the guy handed me my sandwich, it looks like the size of a fruit roll up. OK...maybe an exaggeration but it is certaily smaller than Davannie, Quiznos, or even Subway. The taste was good (ordered a buffalo chicken sandwich) but the size was disappointing to say the least. I left still hungry and i'm a not a big eater. BTW...at the Eagan location, they had some guitarist singer in the middle. OK. that's different. But I'm there over a business lunch and I can barely hear myself talk or my co-worker talk. Very loud. read more

I don't understand how people can mess up making a sandwich!! It's not rocket science!

Love this place, food is always fresh and fast. The staff is always pleasant and a pleasure to work with. The only complaint I have is the dining room is to small. It is a really popular place so at high noon things can get a little crowded at times. read more

Very flavorful. Great food for a great price. Has glass bottled soda yum. Had the chicken and cheddar on a flat was amazing and flavorful. Will go back after trying some places in the area. read more

Excellent customer service. They are very friendly and greeted me nicely. They are gooding with acknowledging how my day is going. Great food. Efficient sandwich making. I will definitely come back. read more

I like the sandwiches. They're great. But I go there for the chocolate chip cookies. So good! If you have t had one, treat yourself! Big and chewy and oh so good! read more