This location is so chaotic and disorganized. When I arrived today, the line was completely double…read morewrapped around the inside of the building- 22 people deep. Not only are the workers undertrained, the customers seem to have no idea how to help with efficiency. The employees are very nice and willing to help but it's completely unprofessional that you have to hold the line up to call your boss to ask for pricing! It's really not their faults it's such a mess- a good owner/manager would look ahead for pitfalls and solve them early. The only thing that will help this location is having two separate lines. With only two people working, it's completely unfair to the people who simply need to have their packages scanned for drop off to have to wait 45 minutes in line because someone gets up to the counter and takes FOREVER. I've held my tongue long enough about this store! I'm done coming here. UPS itself needs to upgrade the inside of this store to be bigger, they need to hire more workers, and if they can implement a self-scan station, that will save everyone so much time and frustration.

Too packed. Lines to the door. 12pm Tuesday. Need more space in this location or another store…read morenearby. Needs bigger location

Sylvia was phenomenal! Highly recommend coming here for any printing needs! Great and fast serviceread more

I don't know what saddens me most; to have experienced the poor level of customer service I…read morereceived today, or coming to leave a review and see others have complained about the same employee name Sylvia. The fact that FedEx management has not yet intervened and rectified this issues is unsettling. This lady is the embodiment of low class and poor customer service. To treat customers rude for now reason because you simply hate your job is ridiculous. I witnessed her be extremely rude to the man in front of me and then shared the same terrible experience. She does not need a job working directly with customers. Put her in the fedex warehouse because she doesn't deserve to serve customers. Pathetic is what she is.

Called twice for a refund after being said I will be receiving one since my shipment took 3 days…read morelonger to complete than what I paid for and I never got a response or my refund. It was 70$ !!!!!

The service was very professional and quick, also the location is easy to find and you can do all…read morewhat you need in just one place, highly recommend!

A bunch of bloody thieves here. Stole my wedding set that was headed to Robbins Brothers in…read moreHouston for maintenance. Custom made set engraved, GIA certified. These jerks refused to cooperate with law enforcement and fought me tooth and nail for paying out the insurance. I hope karma finds you whoever did this. For reference, the package was sealed so tight they even putting it through a wood chipper. It would've held up pretty well. The rings were inside a clamshell that was very stiff. That was inside another box that was inside a sealed industrial-strength Ziploc bag with all the warranty information. The screenshots speak for themselves, where you see it arrive safely and then all of a sudden, a few hours later the box was empty all items inside missing and then they discarded the box. Bunch of dishonest conniving thieves here. I wish nothing but the worst on who did this.

From the time I paid for Overnight/next day air from Nevada to Houston, a Thursday night, it is now…read moreMonday, package is still in the Willowbrook Hub. There is no direct number, just the 800# that I've called numerous times and assured first Saturday delivery, which was already after 5pm, then Guaranteed Monday delivery. As of today, Monday, it still has not left this horrendous HUB to the local distribution center, where the drivers pick up the packages. Now I'm told it will be there tomorrow Tuesday. I could've driven it there myself from Las Vegas. Never pay for overnight from UPS again. Won't even consider using them. Store owners are at the mercy of this unorganized corporate company. They are the most helpful, but once it leaves their store, we are screwed.

Had to go pick up my package since I missed the delivery person. It required signature and the…read morecompany I ordered from had void the line to sign since it had certain restriction. Went to this FedEx location and there was a line, but it moved very quickly. I was greeted by a lady, and she was in fun spirit. She was very attentive and made my visit her pleasant. We need more employees like her to make our visit more welcome. Wished I got her name to give her a shoutout.

We paid extra for 2-day shipping and expected our package to arrive on Thursday. It was marked "Out…read morefor Delivery," but later that day we received a notification stating, "Package not delivered/not attempted." We waited again on Friday--nothing. We eventually learned that our package had never even made it onto a delivery truck. We decided to go to the FedEx station in person to get some answers. I want to make it very clear that Ms. Janee and her coworker were AMAZING. They did everything they could to help locate our package and kept us updated throughout the process. There were approximately 10 other customers there dealing with similar issues, so this was clearly not an isolated incident. Ms. Janee repeatedly told us that someone from management would come down to speak with everyone. We waited for TWO HOURS, and no manager ever came out. David Horn and Brennan Magnusson apparently could not be bothered to face a room full of frustrated customers and explain what was happening. That is an unacceptable lack of accountability from management. FedEx seriously needs to reevaluate the management team at this location. When multiple customers are experiencing the same delivery failures and management refuses to even come out and address the situation, there is clearly a problem with leadership and logistics. Five stars for Ms. Janee and her coworker--they handled an incredibly frustrating situation with professionalism and genuinely tried to help. Management, however, deserves zero.

Delayed delayed delayed! first time using this shipper and i wont be using them again. The contact…read moreperson said loading date was june 18 but tracking number shows june 24. as of this writing the box has not arrived yet. Use atlas instead, i never had issue using them when i was in california.

I don't usually rant but I'm so pissed off never again sending anythin thru balikbayan box with…read morethis cargo company! my coach bag was stolen ! First time happened been sending boxes many times! Sent 2 boxes the same time and only one got delivered at my moms house for they gave lame excuses not to deliver the other box and found out the box was half empty! I am displeased!will never again send anything else with this shipper

I visit this UPS Store regularly, whether I'm sending packages to family on the East Coast, friends…read moreon the West Coast or, more often, returning something to Amazon. I don't know how the staff does it, but they are always kind and patient with everyone. Steven is especially helpful. I've heard him explain things to other customers, and he takes the time to patiently go over every detail. I've never had a bad experience at this location. Since I take advantage of the free Amazon returns fairly often, I try to give them my other shipping business whenever I can.

Im engaged, and dropped in to ship my engagement ring to our jeweler so that they could ensure the…read morecustom band fit properly. This location is not exactly close to my house, but it was close to my business meetings for the day, so winner winner chicken dinner, this was the UPS location I chose. I came with a set of strict instructions from the jeweler to maintain the insurance on my package. While this location was unable to accommodate since they didn't carry that exact boxes requested, Steve was super accommodating and pointed me in the direction of the location that would be able to assist. I appreciate the guidance, which saved me from aimlessly roaming Houston in search of this specific box. I've previously been a Fed Ex gal, but when I'm in the area I'll def give them my business!

I've been familiar with this area for 40 years, and I'm surprised that I've never been to this…read morelocally owned business. (There is an affordable hair salon in this strip center, btw.) I called around needing a document notarized, and most places no longer offered that service or I needed to coordinate a time around their schedule. Thankfully, The Wrap & Mail Room offers notary at any time (no appointment necessary) and for $6 cash or card. I dropped in and also picked up a cute mother's day card, as they have a cute selection of cards made by a local artist (err, Austin... but it's Texas). They also have gift wrapping services, along with it being a mail room.

Very happy with my PO box. Súper friendly and safe destinación for my mail and pack. Very friendly…read moreand very attentive g

The owner is amazing and super sweet! Every time I go in, he is an awesome helping hand! Can't…read morerecommend this place more!

Highly Recommend Global Mail & Printing! We had our…read morematerials printed here for an event, and I couldn't be happier with the results! The entire team is so friendly, professional, and easy to work with. They're quick, efficient, and truly go above and beyond to make sure everything turns out perfectly. I'm definitely a returning customer -- amazing service and great people all around!

$3.50 to print a ups label from their email address $1.50 to…read moretape box Give me a break.

Brought an item in a box to return, they told me I needed to pay a fee for them to tape it...went…read moreto Walgreens and the cashier taped it up. 0/10 service Response: yeah, the value of taping a box. Awesome