The line was fairly long, but move at a decent pace. The staff kept calm, cool, and collected even with the amount of people waiting for their turn. They definitely could benefit from a kiosk for drop off if they ever decide to add one. read more

This location is so chaotic and disorganized. When I arrived today, the line was completely double wrapped around the inside of the building- 22 people deep. Not only are the workers undertrained, the customers seem to have no idea how to help with efficiency. The employees are very nice and willing to help but it's completely unprofessional that you have to hold the line up to call your boss to ask for pricing! It's really not their faults it's such a mess- a good owner/manager would look ahead for pitfalls and solve them early. The only thing that will help this location is having two separate lines. With only two people working, it's completely unfair to the people who simply need to have their packages scanned for drop off to have to wait 45 minutes in line because someone gets up to the counter and takes FOREVER. I've held my tongue long enough about this store! I'm done coming here. UPS itself needs to upgrade the inside of this store to be bigger, they need to hire more workers, and if they can implement a self-scan station, that will save everyone so much time and frustration. read more

Too packed. Lines to the door. 12pm Tuesday. Need more space in this location or another store nearby. Needs bigger location

I was there with my daughter on 6/8. The store had a long line of folks dropping off packages (per usual). That is a very busy store and while it can be frustrating for both the customer as well as the employees (specially with the AC not working), I want to acknowledge Ms. Stacy Lancey for keeping a smile on her face the entire time we were there and providing great customer service to each and every customer including myself. She sets a great example of what immaculate customer service should be no matter the circumstances. All the staff are friendly and helpful but i wanted to shine light on Ms. Lancey today. She's awesome and offered great and speedy service. :) read more

It's was 15 minutes before closing. I'm 22 and never shipped anything in my life lol so I walked in there with a bag of squishies to send off to my little sister in law in Cali. Thank god for the workers being so nice bc my crippling anxiety and asking for help don't go well lol. The whole team was nice and welcoming. She packaged everything for me and sent me about my day! I'll be back for all my shipping needs read more

This place is the worst! Terrible customer service with employees with nasty attitudes. Purposely slow in everything they do with no sense of urgency to take care of the line going out the door. This was a great store 20 years ago. Certainly not now. read more

I always have a great experience with this location. All the staff are friendly and helpful. Today, Nikita notarized quite a few forms for me. She was sooo busy, but remained cheerful throughout. read more

This is a standalone UPS store and comes with all the bells and whistles that are associated with UPS. Copying, printing, packaging and shipping are all done here. Do note, if you are planning to print a shipping label, it won't be cheap (that's true for any shipping store, to be honest, be it UPS or FedEx). The printing costs at such stores tend to be on the higher side per page so I avoid printing if I have no other alternatives. The staff is courteous helped me with an issue that I had with my package when it was sent back. I got to this store and inquired about the package and the rep checked up on my behalf. I've returned some packages here as well and it all went smoothly. They have ample parking space so no worries there. The shipping and returns depend on a number of factors and the experience here can vary, however, I never had any issues. They have all the services that you'd expect from a UPS store and the staff did a good job accommodating my requests in a timely manner with good customer service. The store had once taken my drivers license to verify my package during a busy weekday morning and forgot to give it back and it had completely skipped my mind to check before leaving the store. After a couple of days after checking my wallet it hit me that I never got my license back from this store but thankfully the store had kept my license safely (which every store should do) which was a big sigh of relief. UPS stores are a one stop shop for all your shipping needs. From quick service to tracking packages, the store accommodates every service. They offer printing services as well but in my honest opinion, this should be your last resort for printing any kind of documents. The staff was helpful and friendly and the overall experience was pleasant. read more

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This is the most efficient shipping center I have ever been to. Everyone is friendly and helpful. UPS may have won me over as a customer vs FedEx based entirely on my experience here. They are limiting people in the store to 3. I pulled up to a huge line, and I was still in and out faster than places where I've walked straight up to the counter. Bravo team!! read more

I went to this UPS store to have some paperwork notarized. I got there at 5:45pm, the store was very crowded so I waited my turn. After 30 minutes It was finally my turn. I was told notaries stop after 6:00pm. I told the representative that I had been there In line prior to 6pm. He shrugged his shoulders and said "I'm sorry" and then the woman that does the notaries said "I stop doing notaries at 5pm actually" with a very nasty attitude. It would've been nice to know that. I sincerely hope the store will have the service times posted in the future. I also hope the customer service representatives go through customer satisfaction training. read more

Why are the people at the location so mean? This location is in my neighborhood but I would drive 20 minutes away just to have better service. They trash talk people doing Amazon returns to their face. Geez the customer service here is HORRIBLE. They're extremely rude. Oh and they LOVE rolling their eyes. Don't go here if your having a good day. These people will ruin it for you. read more

I wish I could give this place and the people who work here no stars ! They are rude ! I went in here to send a package they offer no help over charge and if you ask for the owner to complain they say we don't give his number out good luck catch him in store ! So I guess the guy who owns this store doesn't care ! I hope they close ! read more

Poor service. It would be nice if this place recognize they are a service vendor. I feel like I am back in boot camp with the type of counter service they provide. Customers come to them to help them with a service, not just receive attitude. read more

Walked in to do an Amazon return during lunch time, the ladies were very helpful and pleasant despite the longline. Nikita was exceptionally nice to the family before me and it was so nice to see in today's times. Keep up the good work ladies! read more

Very nice! I enjoy going to the UPS store over the USPS because of lines, customer service, cleanliness, and weekend availability. The location closer to me is great, but their credit card machine has been funky lately, requiring you to type out your entire number rather than swipe. Not convenient if you have to pay. This location didn't have that issue! They were training a new employee, but it still wasn't slow, they were very kind, and helped me ship my package the cheapest way possible and still have tracking! Very cool! They had multiple things inside of there that seemed weird for a UPS store, like study guides and keys, but strangely I impulsively wanted to buy some of it. I didn't. But mainly because they had house keys and not office ones . The store was pristine in cleanliness, in a great neighborhood, and convenient if you find yourself on FM 1960 often. It was a great experience and I might take the extra few minute drive to come here more often! read more

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They would not do a notary of two documents which they said they would do over the phone.Once I waited in line they said they could not do it.There seems to be apt of that going around these days. read more

Stopped in today to dropped off an Amazon return, customer service was EXCELLENT! I was very pleased with my experience. It was a very quick and easy process! Keep up the great work! read more

Not recommended for Amazon returns. They take weeks... literally 3+ weeks to send off drop-offs for Amazon. This has happened 4x in the past 3 months so I know it is not just random. It's so annoying. When you ask them about your package they advise they are waiting for some sort of box to be full before they will ship Amazon returns. The only reason I ever came here was for this purpose but no more! I would rather drive further to another store than do another Amazon return here and have to wait a month to get my Amazon refund. read more

Needed to print 2 black and white pages (the Amazon return slip and mailing label). Charged me $3.03 for to print the 2 pages. Long wait, more than 20 minutes to print and drop. To top it off, the checkout clerk was rude and chewing gum (open mouthed) the entire time. Just ugh read more

I had a package to send with a prepaid return label. This was about the best experience you could possibly have. Easy to find, on the south side of 1960 at Champions. The store was clean. But, the best part was the young woman that helped me. Absolutely fantastic customer service. She should get a raise. Because no matter what she is being paid, it should be more! The box had the previous shipping labels on it and they needed to be covered. The return shipping label was one that you print and then put in a plastic sleeve. And the box itself needed to have packing tape across the main seam and the two sides. I tried to do these necessary things myself. But, was not allowed, she took care of everything!!! woohoo!!! Try just getting a piece of tape at the post office. You would be more likely to meet the pope, than get any assistance! lol This will be my UPS Store for sure!!! read more

The UPS Store - Shipping Centers Near Me - Houston, Texas

Ora and the team at this location are the best. They acknowledge you upon your entry and always have a smile on their faces. Just a friendly environment. read more

They're professionalism sucks. They have a sign for 3 but close 20 min prior. The staff was extremely rude.

Went to go pickup a package right after work, got there literally 2 minutes before closing and the door was locked and they all looked, ignored me and laughed, soon as I got back in my vehicle a caucasian male arrived and they let him in no hesitation, very disappointed but not surprised would highly recommend FedEx Or USPS. read more

Lady was extremely rude and ignorant. Horrible customer service. I do not recommend going here

This store went above and beyond what is expected. I had two large boxes to drop off, all ready to go with paid labels attached, but I have a one-year-old and a four-year-old so juggling all that to come in and drop off is always a hassle. I took a chance and called to see if someone could meet me at the curb and she didn't even bat an eye at the request. Lots of places give you a heavy sigh and a roll of the eyes but this lady was super nice about it. So instead of having to get out my stroller, put the baby in the stroller, get out the four-year-old, put the boxes somewhere or try to hold them while pushing the stroller and making sure the four-year-old does not run into the parking lot, drop off the boxes, come out, put the four-year-old in his car seat,put the one-year-old in his car seat, load the stroller back in the trunk, and leave... I was able to pull up, hand off my boxes and go :) You can't beat friendly service! read more

This is the best UPS store I've ever been to. Everyone is super nice and friendly here. Ora is awesome and always helps me ship my items. This place does get busy but I never have to wait long. Better then the other UPS stores in the area. -Jesus read more

My review was deleted on google so I came here to inform all , this is a horrible place to give your business to. Middle age black lady braids mid waist is digusting , rude and flat out horrendous , she is ugly all the way around from persona to customer service. I have never in my life felt the way I did until I met her , I hate I ever crossed paths with her , she is beyond disrespectful I really don't know how or why she even still has a job, she belongs in a warehouse with no customer interaction. I will never come back here again , anything to avoid her. read more

I went in to get some paperwork notarized and the associate Ora was the bomb.com!! Her customer service skills were exceptional. Ora was very helpful and even suggested things I didn't know would be necessary. Oh and might I add she's quite the comedian. read more

The customer service is trash, and I'm confused on how the sign on the door says only three People in the lobby at a time, but the workers never have on a mask? Help it make sense. read more

All these bad reviews don't make sense to me. Ive been coming here for 6 years or more and every single person I've ever spoken to at this business is nothing but kind and friendly and not just to me but everyone. Life lesson for those reading this: the energy you're carrying can translate to others, so if you are already upset about anything , subconsciously it can spread like a flu to other people without intentionally doing so. All the staff here are just wonderful and with how busy they stay consistently, I understand how exhausting of a job keeping up the smiles for 8 hours can be. I got nothing but love for this place to the point it makes me day seeing any of the staff here. read more

Cheryl was very helpful and kind!!! She went out of way to help me package a couple of items that needed to be taped up and sealed. I would definitely come back to this location even though it is out of the way from my home! read more

I just called to ask a simple question and the lady who answered the phone just hanged up on me. Where is the good customer service? If you don't like doing your job why are you even here? UPS needs to hire more friendly, competent employees. read more

Tiny store consistently bad service and lines. Everyone is either rude or annoyed. All I do is drop off packages it's not like I'm doing anything complicated.... read more

They charge to tape the top of your box. Even though it's $1 for tape; I believe it's the matter that they put profit over customer service. A while roll of tape is $3 at walmart; I'm sure this store isn't that broke! read more

Came here on Friday to pick up my mother-in-law's phone unfortunately it took one business day to get here so I had to wait until Monday which I returned and I didn't catch any names but the whole staff was bomb.com. The phone was there we had a laugh and I was on my way. I would say they got a bunch a smooth operators working there...... good job y'all read more

It doesn't matter if the system was down for AT&T or another system. The fact is the system was down which prompted me to go to another UPS store at 249 and Louetta. By the way, their system was up and running. Even though your store is closer to my home, we purposely drive the extra distance to the UPS store on 249/Louetta or Louetta/ Stuebner because their systems are more reliable. Why not try to research and fix the problem instead of denying it on Yelp and telling me the system eventually came up that day. read more

DO NOT COME HERE IF YOU NEED TO TAPE YOUR PACKAGE! Last time I was here to return a package to Amazon, I needed to tape my package closed and slap on the shipping label. Lady said I had to pay some "taping fee" of like $2 (a sign was posted on the wall). I had been to this UPS before and last time they didn't charge me. In fact, I was just at another UPS store today on Jones Rd. to return a package and they didn't charge me for taping. I rent my college textbooks via Amazon or Chegg so whenever I need to return them I always print out the return label and just tape everything when I get there. UPS has always done this for me for free but for whatever reason this particular time at this particular location they charged me. I haven't been back. read more

The staff here are super nice, friendly, and very helpful!! They continuously watched out for customers coming in to help. Great and quick customer service!! read more

I've been using this location for years but today was the LAST time I'll darken their doorway. I went in with 3-boxes returning items to my company in FL. Two of the boxes needed to be taped up. The woman tells me "We now charge $1.00 per box to tape them up". Honestly, at first I thought she was trying to be funny but sadly she was not. You know who doesn't mind taping my boxes up for me at now extra charge? FedEx and my company has an account with them as well. From here on out I'm telling my company to send me FedEx labels only! read more

This location is the absolute worst! The employees are rude AF! They live for making your life as difficult as possible. At the point I only use this location if I have to do an amazon return. Today they managed to even turn that into a nightmare! read more