Very disappointed that the women working the counter wouldn't take my package stating it was too large (I would say a 11x14x4) when I could clearly see the area they put the usps packages wasn't that full. If your looking for a good postal annex the one of la Sierra always takes packages even the ones I would say are a true large package and are the most helpful and welcoming owners. Definitely won't be coming back. read more

I made an appointment to get fingerprints taken at 6:30 pm, left work early to make it. Only for the lady to close the store with a paper sign on the door saying the hours had changed. She refused to look at my confirmation showing I had a scheduled appointment. Highly unprofessional. read more

I drive the extra few minutes to drop off any packages because the employees are just that much more pleasant and waaaay more helpful. After going to the by UPS store off Wood and getting treated like I was annoying them then they told me they do not accept FedEx packages. I went to Postal Annex and they greeted me with a smile and went out of their way to help me. Judy was the associate that helped me. And they DO accept FedEx. read more

I've been meaning to show my appreciation to the staff at this location, I'm late, but I'm here now This is literally my office‼ Mailbox services, packages delivered, fax - send/receive, notary, passport photos, etc.. .I can email them from home and when I arrive, I always get greeted personally and services performed are always TOP NOTCH They do have busy spurts, but when service is great, everyone comes. I've worked in retail for over 30 years.. . At times it was challenging for me to keep a cheerful countenance.. . Aubree, April, Judy and Barbara the newest to the team, welcome ;-) ALWAYS have a cheerful tone and greeting.. . Honestly, they have helped me to get through a couple bad days.. . Thank you All read more

Excellent service. This location was populated under the Applicant Services website for Live Scan fingerprinting. Staff was professional and provided extra precaution during Live Scan procedure per pandemic protocol. Would recommend this location for fingerprinting requirements. read more

This place is always understaffed and the people that work there are usually rude and overwhelmed. The job doesn't seem that difficult but they seem to have a big challenge with dealing with customers taking packages and giving change.I will go out of my way next time not to use this PostalAnnex read more

I want to start my review by countering some of the negative reviews blaming this location for markups and expensive shipping costs. THEY DON'T CONTROL THESE COSTS. They are set by FedEx, UPS, and USPS and can change daily due to fuel and other costs. If you're going to give this place a bad review, it should be about their service, cleanliness, things they control. On that note, these ladies have never been anything but wonderful, and I've never been more than third in line in the last two years. I come here to ship all over the world several times a week, and they make the experience quick and friendly. If you love waiting in long lines full of frustrated people, by all means go to another location. I'll be thrilled getting my shipping done in less than five minutes at my neighborhood PostalAnnex. read more

Love this location. Great friendly service. Always smiling and always great conversation with them. Been using the boxes for about a year or so never any issues with my mail or packages. read more

We have been using this place for a year now and it's easy, safe, convenient and the workers are always very nice.

I've come multiple times over the years for notarization. I have always received excellent service.

Excellent customer service !! Opened a new mailbox and the ladies here were sooo helpful .

I want to start with the ladies that work at this location have always been very nice and polite. The owner on the other hand is always rude. Recently he stopped allowing regular mail to be dropped off there unless you rent one of his overpriced P.O. Boxes. You should not be listed as a usps provider if your not going to provide the service. read more

Even though PA+ rates are typically higher than doing business at the post office, I still find myself coming back to this location and Shana is always so patient, helpful and just overall helps to create a easy and stress-free experience whenever I'm coming in with stuff to ship. She's amazing. And I'm going to keep on coming back! read more

I came by this store to print and mail a package. The lady working at the counter was friendly yet seemed a little overwhelmed with all the customers there as she was the only employee present. The store has cute, fun, unique gifts / items for sale. I'd like to go back when I have some extra funds to purchase some of the cool findings there. They open early which is great so I'll be back as I tend to need to print documents often for my custody case. Early hours are helpful since I have two little ones and it's best to go places before they are awake. Some print shops don't open until after 9:00 or 10:00. read more

This is a response to a previous post. They told us that they do not save or forward mail! We Kept mailbox for 3 months after we moved to make sure we did all address changes. If we told that we could check back to make sure we got all mail we would have done it. Now I would not recommend this business at all. read more

We have been using PostalAnnex now for several years. Everyone is always so friendly and attentive to our needs. I ship and receive packages almost daily and love that I can trust this company with my merchandise. read more

Convenient location, but they gouge you on shipping rates. Shipped a 3lb 1oz package, which was rounded up to four pounds. The shipping rate on the FedEx website was $18, at this store, it was $28. Wow...I wish I could markup my prices that much. I understand this is a mom-and-pop location, but that is a pretty high markup. I will only use them for drop off for now on. read more

Rude and unprofessional customer service. Over priced and they don't disclose price upfront but expect you to pay whatever they tell you and got upset when we said that was a lot more then we have paid in the past. read more

Came to mail some birth announcements, and they tried to charge me more than double the normal rate for the ones going internationally, and the stamps for domestic first class had a 300% markup... I'll just go to the post office and pay the normal price. They told me they charged "retail" prices. I didn't know you could charge above the set price for no additional services. If you're shipping, just go to the USPS/ups/fed ex office. read more

Best postal annex!!!!! I've been coming here for years Cindy and Shana are the best. Excellent interpersonal skills ,very sweet,& kind individuals A++++++ read more

I'd just like to say that this Postal Annex has a wonderful staff. I've always been taken well care of. Raeanne is awesome. She goes above and beyond to help you out. I highly recommend doing business here. read more

Offers USPS, Fedex, UPS. Not sure if there is any mark-up on the private companies (UPS, Fedex), but there is definitely a very significant mark-up for USPS services. I expect a mark-up from retail stores that offer USPS services, but just not to this degree: instead of $19.99 for overnight letter, this place charges $34.95(!!!!). Most places that do this will tell you that it's cheaper to go to the actual post office and admit they mark-up as an independent retailer. This place acted like that's the usual going rate. Sometimes I will pay more for the convenience of getting USPS services nearby and appreciate the honesty of the store owner. Also, I try to support local businesses. But here, it was just too much of a rip-off. Xerox copy also overpriced at 22 cents for one side. read more

Hmmm i got overcharged for shipping a package... It was a couple ounce over but they conveniently round off to the next lb and it was extra 10-15 bucks i had to pay. Just disgusting. It is best to goto US postal services so you don't get overcharged like this FYI. read more

Great service and a lot more convenient then going to the post office. The only small downside is that the place has jammed it's limited space with non-shipping related items for sale. read more

I had a surprisingly awesome experience here. Judy was very helpful in getting me the best prices for shipping my package and she was very kind. I would recommend them over ups. Nothing against ups, but postal annex is great! read more

Came in to have business paperwork notarized by Cindy, paid the $10 for the notary as well as $22.45 to send the documents to my cpa! Got a call from my cpa next day saying the first page wasn't signed & had to send it again! Went in & spoke with Cindy & explained the situation 2 her & she coped a attitude as if I'm the 1 who screwed up. I said I need 2 now print out the page that wasn't signed & she said ok it's $4.99 to receive and a $1 a page. At that point I'm pissed because the ONLY reason I'm having 2 do this AGAIN is because this broad didn't do her job right the first time u came in & was there for 20 mins! I said I'm not paying that it's your mistake! She said well I can't just take your word for it so I showed her the email from my cpa & she said well I'll still have to charge you the $6 to print. R u F'N kidding me?! Idk where they hired this chick from but she's not qualified 4 her job whatsoever!!!! Won't b returning 2 this location ever again! Thanks 4 costing me $30 because your employee is a IDIOT!!!!!!! UPDATE-I didn't use ANY profanity! read more

I will never return to this postal annex. The girls behind the counter are not very helpful, kind of snooty.

In the last month I have lost $50 in merchandise that the Post Office says they delivered to this location and this location says they never received. Generally they have done well with packages, but I can't afford another loss. Kept me waiting on the phone for 10 minutes and I finally had to drive up there. I have been working with them for many years, but these two most recent episodes have me quite concerned. read more

The staff in Postal Annex is exceptional. They go the extra mile to ensure your things are packaged and sent at the best value. They provided me with multiple options for both packaging and shipping. Raeanne was extremely patient, even during the holiday rush! Thankful to have this place of business so close to home! read more

This Postal Annex+ store is wonderful. Service is outstanding and friendly. I have had several large items packed and shipped from this store and my experiences have been very good. I would highly recommend Postal Annex to anyone in the Riverside area. read more

I like here because best service and help, friendly service. Always ask me anything. Easy fast send anywhere. Send me and arrive your in boxes in Po box office. I don't worry about boxes safe there. read more

Seems to be convenient but do not let this place fool you...the place is so crowded with overpriced "swapmeet" type merchandise for sale, that you can hardly walk into the store, the customer service is bad, and the worst is that they over charge for everything, like shipping, stamps, etc. Best bet is to just go to your nearest Post Office. read more

Best costumer service I've received in a very long time, totally made my day. Raeanne was a doll and eager to help. Thank you so much!

Always great service!!! Shana is always very helpful with all mailing needs. Always use this store for all my mailing

The best people to do business with, always super friendly and professional. Love having a mailbox here.

I sent off a package through the Postal Annex on Van Buren and Trautwein in the Albertson's Shopping Center. The 2 day box and delivery cost me $19.50. The package was returned to me in eleven days. I was not happy! I returned the package to Postal Annex requesting an explanation. Though it was no fault of Postal Annex, the employee there (Raeanne) was so professional and friendly, she even re-boxed my crushed box. Since it was a Saturday, she kept my package to do the research and resend on the following Monday. She found out why it was returned by calling and emailing the company and the post office. When I phoned to find out the outcome of her research, I spoke with the manager, Shana, who acted like this was just a routine they were happy to offer. I am so impressed that they went to so much trouble, even though they sent the package off correctly. Up until this day I would normally go to the post office, but after this experience I am a committed customer. I was treated as if I am a customer that matters to them... I thought this kind of customer service was dead! Thanks Postal Annex #243. read more

I came today to drop off a package and I asked for a Receipt and they said they have to charge me $1 for the receipt ... last time I dropped off a package at their location and they lost it and they said that they never received the package I believe they steal packages beware do not drop off any packages at this location without a receipt and they try to charge you $1 so you don't get the receipt beware people. read more

June and April were very knowledgeable and really helped us out of a jam. I recommend highly.

The Postal Annex in the Albertsons plaza is exactly what you would want from your neighborhood post office. Its quaint, they know you by name, and they go above and way beyond your typical customer service. Due to an extremely poor DHL delivery, which was sent to the wrong continent let alone country, a refund was in order, but the people responsible, DHL, wouldnt refund my month late package! Shana and her amazing team at the Postal Annex took it upon themselves to save a customer and maintain that "neighbor" appeal by refunding my cost 100%! Way beyond what DHL even considered. They even got a card and had all their employees sign it thanking me for my business!! Who does that?? I was happy with just the card!! This just goes to show that our local businesses care more about their customers and will not sacrifice cost for customer service! Shop local, mail here! read more

Raeanne was absolutely wonderful and patient helping me with renewing my passport!!!!! Great customer service and all around pleasant experience. I would recommend this location for Passport needs. read more