I've been doing business with Partner Printing since 2008 (I have no friends or relatives working there or any financial interest in the company. I have only had one job that was unsatisfactory and Heather took care of a reprint (hickeys on a large full/solid coverage on some presentation folders... a tough job for any priinter.) I average about 10 jobs a month... I have made a few mistakes when sending files in the past... selecting the wrong paper or the wrong finish and I have always been able to get right through to customer service and have it resolved before it went to press. I gave them a 5 star review in March of this year and Yelp didn't post it... Why is that??? TOTALLY SATISFIED WITH THIS COMPANY! read more

I would give zero stars if I could. However, it's not an option. They may be inexpensive, but they are not timely, and their customer service people are rude and unhelpful. Avoid at all costs. read more

Why is my review going to the filtered ones? As a matter of fact all of the ones that are good are filtered...I don't understand ...Yelp? I had a wonderful experience with this printer. I rely on these reviews to make decisions of whether or not I should go to places and I wouldn't have had I read the reviews first, but they are wrong. Why are all the good reviews filtered??? It bothers me that's all...I'll probably contact you guys later if this gets filtered. I'm real and legit...please stop filtering my good review YELP! read more

Partner Printing - Again...fantastic service. - Printing Services Near Me - Riverside, California

I have dealt with this company over the last couple of years, was never that impressed, the price was good, but they do stick it to you on the shipping, if you order two items at the same time just different sizes they charge you shipping on each in stead of putting them in the same package. The quality is Vista Print quality (not very good) I placed an order today because the new supplier I now use does not carry the size I needed. After I placed the order I called to make sure every thing was clear (good idea with this company) I was on hold for 15 minutes!!! then I got transferred & got a voice mail. This is the last time I will deal with this company. They Suck! read more

i have a pleasant experience with this company, they normally dont accept any customers unless you have commercial trade, (like i was told by their presentation) but luckily if you're an Art Institute student in Graphic Design they will accept you by asking Melissa personally by email. so my whole class went on a tour one day, knowing the whole company, they're legit! they're not just some type of kinko's, they have a warehouse of everything and different types of copier machines, they showed us the loops and printing 101 and my teacher would ask us to get our business cards from them. anyhoo, i really like how my business cards turned out, so i ended up purchasing a different design for my portfolio show. i was offered to work here referred by my school but sadly i was out of town. i will come here from now on, if i needed professional help from my graphic design needs but take note you dont just walk-in or order online and get them the same day, they have policies and expidite doesnt come cheap, other than that if its for personal use or in a hurry, i would just go to staples. read more

Partner Printing - At the "Will Call" to pick up business cards - Printing Services Near Me - Riverside, California

This company does not care at all about customer service. My last three orders have been over a week late with one over two weeks late. They were bought out and the new owners don't care anymore than the last. I have made several phone calls. Sent multiple emails and they just don't care. I contacted the new ownership via their own website with no success. I have heard a few rumors that they are closing this location down. You are better off ordering from gotprint.com If you need it done fast for a client steer clear. read more

Horrible service. I have dealt with them a few times, after they were recommended by a friend who uses them for the inexpensive cost. My first order was okay, there has been something wrong with each order since. When something does go wrong (IE. print registration marks on all my business cards, back side of card was upside down, late), they are obviously not equipped to handle it. You CAN NOT get a live person to answer the phone inside of 45 minutes. ZERO customer service. If' you try to leave a message to avoid waiting, 90% of the people have full mail boxes. If you do leave someone a message, they won't call you back. Shipping has always been later than promised, which isn't a problem if you're not in a hurry, or if you don't have a specific event you need something for. This time my client was in a hurry, and did have a scheduled event, and I let them know. I was promised multiple times they'd ship out overnight same day, only to have my client call me and tell me he hadn't gotten them yet, 4 times over! I vow never to use them again after losing this most recent client due to their mistake. If I could give a zero star rating, I would. NOT A DEPENDABLE VENDOR!!!! THEY WILL MAKE YOU LOOK BAD TO YOUR CLIENTS. read more

STAY AWAY. After their bankruptcy they pretty much shut down. They do not answer phones, or emails. That would be fine if they were not excepting orders, but they are. They are the worst. read more

Saw some Yelper was slandering Partner Printing. Figure I would tell you the truth about Mean Yelpers, and Partner Printing. Partner Printing: A fully automated print service that does what you ask them to. Send them a good file and you get good stuff. If you do not know what you are doing, then you should hire a professional to set up your file, or maybe learn how to use Adobe Software. Writing a not really witty review does not indicate that you can use real software, just that you can use Yelp. Mean Yelpers: Wish they were professional paid writers, but are not. Want confirmation that they matter to the world. Use Yelp to get back at people that do not bend over backwards. I AM NOT AFFILIATED WITH PARTNER PRINTING IN ANY WAY, OTHER THAN BEING A CUSTOMER. read more

Nightmare to deal with. like calling the DMV, no one wants to help you. they use to be pretty good a few years ago. I uploaded a file & it had an issue, that was on me, days go by before they get back to you. So I lose all that time. I submit the new file still an issue, again on me. So I call them 35 minutes on hold nobody ever answered the phone. I re-submitted the file again, it said they got it, then a week goes by I go in to check the file was never uploaded!!! I will never buy anything from them again. I know other people who deal with them, they are all having problems too. read more

Are you a fan of being ripped off? Do you enjoy crappy customer service? How about being treated like you are the little guy? Then this is your place for all your printing needs! Sure! Their prices are low! Sure! They offer coupons! Oh no! Their website didn't let you use a coupon? You took a screen shot of the coupon in the box and trusted they'd give you your measly 10% off the next day anyway? Too bad for you! Oh! You want a proof print to make sure your colors are right? Sure! Order one for extra and receive at maximum cost + shipping a sheet of paper glued back to back with a disclaimer that you can't judge color on this proof! Try calling to speak to one of their 2 customer service reps and experience the pure enjoyment of hold times reaching into 10...no....20....no...how about 30 minutes! YES! You too can experience the raw joy of hours of your life wasted over your 500 business cards at the highest cost possible - your sanity! read more

I agree with all the above reviews. Stay away until there is a good legitimate solution out there. One that cares about the customers satisfaction and relationship. read more

Funny, I've never had any problems with their service, prices (hard to beat) and quality of the final printed work. I'm sure it helps if clean and properly built files are submitted. Started working with them in 2007. read more

Too bad I have to give them any star at all. This is the most unreliable company I have ever worked with. We missed a deadline because of them. They will talk to you, but they will not offer any solutions or any help. They keep changing their minds every day. They promise, then they recant. This last week has been a nightmare, just dealing with them and having such uncertainty. I don't make a policy of complaining on Yelp, but I would like to strongly caution anyone that wants to work with this company. I also noticed that other yelpers seem to have similar complaints. read more

These guys suck. They don't pay their bills. They filed for bankruptcy a while back too. They lie and lowball people to get business and then they drop the ball once they have your money. Stay away. read more

If I could've scored lower than a one I would've. Heather is the worst representation of customer service or no service I have experience in 30 years. She is unprofessional, rude and couldn't care less about the customer. We requested a paper sample sample on Monday September 29th. We needed it approved by our client before proceeding with an order. We were told a sample would go out. Wednesday October 1, still no sample so we called to follow up. Again we were told a sample would go out. Friday October 3, still no sample had been sent. My office manager called to follow up and was told by Heather they couldn't send a sample. Heather gave multiple excuses as to why they couldn't send a sample. My office manager asked to speak with someone else but Heather refused. At this point I stepped in to try and work something out. I called and spoke to Heather. She said they were out of sample books. I said I could use just a corner piece from a production blank or printed. She laughed and said we can't send a big press sheet. I said we could use a piece out of the trash. A 3 x 3 piece or 2 x 2 would work. She said they would not send a printed sample even if it didn't contain any customer pertinent information. I asked her to transfer me to someone else, she said she could not, I said transfer me to anyone, she said everyone at the company was out to lunch. I told her I knew they have at least 100 employees at the office. How was it possible all 100 were out to lunch at the same time? She said they all were gone! I asked if she was the phone police, she said yes, and if I call back she will answer. I then told her to transfer the call, her response was "okay and put me on hold for 30 minutes" before disconnecting me. I would've hung up but wanted to photograph the hold time. I called back and reached Phil. I asked Phil if he could help me, again no... I asked for someone in charge and he said I had to talk to heather then hung up on me. I called back for the third time and got another girl ... I think her name was Lilith but honestly couldn't understand her that well. She said she couldn't help me and transferred me to Nancy. I explained my situation to Nancy. I was told she would see what she could do and would call me back. 2 hours later I called her back and you guessed it..." I got the phone police, Heather, who refused to transfer the call but said the sample would go,out Monday. It was only 2:30 in the afternoon at this point. I already lost a week and no one made any effort to put a small sample into the mail. I doubt I will even have it on Monday. Don't waste your time or money with Partner Printing! This was the worst customer service experience I have ever had in 30 years! read more

This is a very strange business. The printing is excellent as well as the pricing. However, it's not worth it at all. They offer extra features like drop shipping samples to yourself while the rest of the order goes to your client. This is a nice ideal, but they never do it. I have had multiple issues with this company and all they say is, well even though you did order that we never shipped them. The bindery department must have not read that part of the order. That is a direct quote from a woman I just got off the phone with. That is horrible customer service. Yes, they refunded it, but they NEVER even offered to print the samples for me for free or to send them to me. They just okay, we'll give you your money back, but what I really wanted to get WAS the samples. From reading other reviews, it looks like this is NOT the place to use anymore. They just lost me as a customer. read more

Having been in business since 1985, I've been designing and selling print products for some time so I've been around the block. My experience is top shelf in all aspects of customer service, quality, options, shipping. I have enough worries in the day to day details of running a business and when my work is uploaded to Partner Printing or their new subsidiary, 4printersonly, my worry on that project is over. Have been using both for quite some time and can't be happier. read more

Is this company out of business? We have had terrible service for several months and now cannot a person on the phone. Cancelled our orders with them today. On a lighter note "WHEN" they were operating we loved doing business with them I suggest finding another printer for anyone like me who needed to find another source. read more

Ordered 20,000 pieces Nov 9th, 4 weeks later I finally got my order. Unfortunately, the printing was garbage. We ended up with 9+ different shades of colors. Took pictures and emailed them on Dec 7th. They agreed to reprint the job within 2 days. Since they made this commitment I have left a dozen or more voice mails and emails, with absolutely no response. Two weeks later, I still don't have the reprint or any response. Each time I called, i was on hold for 20+ minutes and customer service was rude. STAY CLEAR OF THIS COMPANY!!!! read more

Horrible! Horrible!! Horrible!!! customer service. They lost my job after the proof was approved and didn't contact me. They didn't respond to my email request inquiring into the status of the delivery, and it took days to reach someone on the phone. Now the job is two weeks late, and the response is will try to rush the printing. read more

Wow, I have to say, my experiences with Partner Printing has been much better than the first review. I've ordered about 70 print jobs from these guys and have always been satisfied. If I forget to upload my artwork on a job I always get a call (sometimes several) from a real person to remind me. But, what I'm most satisfied with is their competitive pricing. I haven't seen anything comparable in that dept! read more

DO NOT USE! unless you are ok with your order taking 5x longer than what it says it will. my company has been using them for years and they use to be great, but a lil birdie told me they are going out of business so their customer service and turn around time has gone out the window. i have waited on hold for over 135 mins MORE THAN ONCE! never get returned calls, or emails. DO NOT USE THEM! fyi they are also known as low price print, and a few other names. read more

I recently placed an order for some business cards. After a few days I received an email from customer service telling me my image may be low res (It wasn't), I asked them to send it through "as is" via email. NO response. I called the next week... EVERY DAY! I spent over 2.5 hours on the phone waiting on hold. I emailed 2 more times with no response whatsoever. If you actually want the product you paid for, buy it from somewhere else. My only recourse now is to try to get my credit card company to refund the charges. DON'T BOTHER WITH THEM! read more

Maybe all those comments were true back in 2008, but I have been using them consistently and every order is on time, if there is a mistake they make sure to take care of the issue and leave me and my clients happy. I have had a few custom projects and Michael has been great with the follow ups, quotes, and pushing to get orders out on time and to meet my deadlines. I have nothing bad to say about these guys. They are great! read more

Wow, I have never experienced a better company to do business with... They responded quickly to a concern I brought to their attention, and their customer service dept made me feel like they really cared. Their prices are the best I found, and when I received my job..It was better than I expected! I do wish they had digital printing too... but I spoke to their customer service Manager, Shannon.. and He share with me that they were going to buy into that technology and be able to offer digital short run by the end of the year... I would highly recommend partnerprinting if you are looking for commercial offset printing at a Great Price! Steve read more

Customer service goes a long way in this industry, but the worst I have ever seen has to be Partner Printing. Every time one of our orders was not shipped on time (which happened quite regularly) the customer service there basically just said sorry blah blah...In the mean time my customers are mad at me for the job we promised to them now being late. A few years ago they had a "guarantee called :stright from the horses moth, you job will be on time or it's free" I was never able to get any late jobs for free and oh by the way... they don't advertise that guarantee anymore... I wonder why????? Steve W. Charlotte, N.C. read more

Recently our firm attended the promotional products trade show in Las Vegas. We had to prepare many different business card and other printed information. With only a few day lead time, Partner Printing was able to process our order, deliver to our hotel on time, and not have a single misprint in our package! Keywords to describe partner printing: efficient, intelligent, and high work ethic. I highly recommend other professionals that utilize print services to try them out. Thank you Partner Printing, for such a great job! read more

I have been using them for years, and as long as you require no assistance they seems to be fine. However, Anytime you call and leave a message they are rude and NEVER has returned one of my phone calls EVER! Extremely frustrating!! Also, they just printed a job of mine that was WAY off the color proof and never called me back or addressed the issue. We were supposed to receive a credit and they have been ignoring my messages and e-mails for 3 months! Horrendous customer service and overall lack of caring... very disappointing! read more

Absolute worst customer service EVER!! Getting a hold of someone is a nightmare. If they ever say they'll look into something and call you back... don't believe it. They never call back. Don't bother ordering hard-copy proofs. They're just cheap laser print samples that don't reflect the color or paper stock of your order (what's the point?!). The prices are good, but the limitations of what they are able to do and the quality of their product is not worth it. All of their products appear cheap with poor craftsmanship. read more

I really wouldn't give this printer any stars except I had to to make the review go through. A year ago I would have given them 5 stars, but customer service has disappeared and as another reviewer wrote, they no longer answer the phone or return emails. I have been trying to resolve an issue since the beginning of December - over 3 months ago. I started writing my emails with copies to every single contact person listed, then I noticed that they removed most of the contact emails. No response from anyone anyway - not even a "go to hell." Nothing. It's like my email is going into space. The customer service isn't bad - it's non-existent. read more

Partner printing used to be the best printer we ever used. Recently, they have botched a 2 color envelope and business card orders for us. In fact, we cancelled an order, had the cancellation confirmed, and the card were delivered anyway. Reprints take forever to get done if they screw it up. On the plus side, when they get it right, the quality is great. Getting there is the hard part sometimes. read more

pros- cheap cons- *horrible customer service. I called a Customer Service rep 8 times! not once did she answer I was on hold 3 different times for over 10 minutes each time The turn was stated at 2-4 days (and it states this on their webpage) it's been about 2 weeks and they still have NOT FINISHED and there were no approvals needed. They are even late with call backs they said they would call me back in 10 minutes and its been 45 and still no call ... No one seems to really care about any of the frustration or stress they've caused, or offered to make it better in any way. read more

Horrible company! Rude and terrible with customers. Had a job from them show up a week late. They said they forgot it on the cutting table. Next order didn't upload to their system and when I called, took 45 min before I got to a person. I told them I shouldn't have to wait that long and they agreed. They said that they've talked with upper management about the long hold times customers are experiencing, and said the upper management didn't care. I asked to talk with upper management and said that I would consider going to Zoo printing or Got Print, and they literally said, "OK". read more

There customer service is terrible, we have had a problem with two different jobs and their response is always delayed and not helpful.

I used to be happy with the quality and service for the work I had Partner Printing handle. Sorry to say their delivery and service are now horrible. It's impossible to reach anyone on the phone leaving me extremely frustrated. Stay clear. read more

When We 1st started using them they were great but this last couple orders has gotten awful. I placed and order 14 days ago for their 3-4 day service. I tried following up on the order four times. Takes 25-30 minutes for them to answer the phone, customer service was very rude and HUNG UP on me twice. Then they don't give you a true answer and I have spent 4 days trying to get one. I left 12 messages and sent five emails and I still don't know when my customer is going to get my orders. read more

Run away, run away as fast as you can! This printer is the WORST when it comes to customer service. I've used them for years and have been very happy, but their quality has gone downhill and the customer service has flown out the window. They totally screwed up my last order in November and almost lost me a client. They don't return calls or emails and the customer account information that shows the progress of your jobs is full of inaccurate information. There are better printers... read more

I have been working with Partner Printing for several years and I am very happy with them. They have never under-delivered and the customer service I have received is fantastic. I have used both their custom printing and online ordering systems and am fully satisfied with both. read more

I have always had great results from Partner Printing. Its a la carte if you know what you want and if you need help, their customer service is prompt and courteous. read more