I've come to PostAnnex twice now, and I was helped by different team members each time. Team members were always patient, even when I didn't have it all together with my shipping address and loose items. At Target the boxes are almost $4. Here, they charged $2.5 and they built it + packed my items perfectly and neatly. They gave me prices on all my options of shipping. I drive 6 miles just to ship with them. Highly recommended mail center. Fantastic job! Will come again for my shipping needs. read more

Came here for a passport photo. Staff was pretty friendly and efficient. Slightly pricy but given the location and speed, I would recommend it. read more

I like to come here for all my postal needs, even though it is further than the post office. First of all, their supplies are the cheapest I have seen. Second, Alan the guy who is pretty much always there, is super nice and accomodating. Third, he will always put extra tape on your package free of charge. Fourth, he has a computer system with a monitor faced towards you that shows the address as he types, allowing you to double check, and shows all your shipping options/arrival day/price right there. It couldnt be more easy. Added bonus: jamba juice and bagel cafe all in the same lil plaze on the corner of El Monte and El Camino. read more

Needed to get some passport photos taken, so I went to this store. The owner is super friendly and helpful, and she made sure the pictures are the right dimensions. read more

Perfect place! Reliable, professional and great customer service! 100% satisfied with this place.

Bait and switch on the pricing here. I didn't realize I needed to get an estimate in writing for a passport photo. The price they quoted on the phone was less than what they quoted at checkout and they wouldn't honor the price they quoted over the phone. I needed the photos urgently so didn't have much leverage. Very sneaky! read more

I have a postal box here. They're always friendly (especially that "one guy" from the other review who seems to work every day!) and know me on sight so I don't have to remember to bring my key. They hold packages that don't fit in the box and make sure they get signatures. I trust them with high-value packages because they seem to be very impeccable with everything. Prices are reasonable for my postal box, and for the supplies and other postal needs they sell. The one downside is that unlike the post office, you can't get to your box unless they're open. To that end, they could close an hour later every day to help me get there, but as a family-run operation, I can't blame them for needing some time off. Check out the excellent Bagel Street Cafe next door. read more

I came here to make photo copies. If i need simple black and white copies to be made, I'll make this my go to spot. There is one copy machine and it's the time you scan to when you receive the copy is fast. Copies are 10cents a page. There is a sign above the copy machine that says something along the lines of, "We all make mistakes. The first mistake copy is on us, the others are half off." Nice right? When you are done with copies, go to the register and pay. Gentleman working this afternoon was very nice and professional. Overall the store is clean, organized, and had a nice atmosphere. You never feel rushed. I'll be back =) read more

I have mailed items, purchased cards and had documents notarized here. It is super convenient and I'm grateful they are nearby. Friendly service. Great selection of cute cards. I like that they have the different mailing options. Makes my life easier. read more

Always helpful!!! I prefer to use this annex store more than visiting the main post office or going to fedex around. Best service in Mountain view!!! read more

The other reviews are spot on! This is my go to spot for any of my shipping needs! Alan is usually always there, and he has helped me package up some of my items, making sure they are safe for shipping. They always offer reasonable multiple shipping options, and my packages have always arrived at their locations. Highly recommended! Come here instead of all those awful other shipping stores (especially some of the awful local UPS stores!). read more

When I read those seven five-star reviews I was skeptical, thinking that it could be a Yelp con in which people praise or criticize for 'effect.' Those stories have been told in the Press. I was wrong to be skeptical. Allan saw me struggling to bring my shipment in through the door and came over to help me. He worked out the safest and least expensive shipping strategy and did his work quickly and effectively. His final cost was below his original estimate. He knows his business, a true professional. I will use him again when I need shipping help. Five stars. Really. read more

Very welcoming, reliable, and super helpful / fast service! I accidentally went a little after hours (my own fault of not reading the updated hours correctly) but they were extremely helpful in getting everything I needed done! 10/10 will go again. Their store is also very well stocked and has all the office + shipping materials anyone needs :) read more

I visited PostalAnnex+ to ship some documents. They were really helpful, professional and quick. Satisfied customer :) read more

This place is fantastic so far! I recently started shipping through FedEx more often and needed to drop off my packages. At first, I went to Kinkos, but had a distasteful experience with the customer service person there. Any way discovered that just down the street was PostalAnnex+ which was a FedEx Authorized ShipCenter. The person there was super awesome and helpful, as I had questions about my shipment. She even resized my shipping label to fit my package. I will for sure be back for any of my shipping needs, plus... their store has a bunch of knick knacks and cards etc, great to just peruse around! read more

I needed Passport photos. Trinity took the time to make sure that my photo fit all the criteria needed. She says she does kids and babies too (Walgreens doesn't), so I'll be back to get my kids' passport photos too! read more

My family needed to renew our passports and Trinity took extraordinary care of us, from photos to paperwork to mailing itself. The best customer service I've seen in a very long time. Will definitely return for future mailing (& passport & notary) needs! read more

Came here for a passport photo earlier today. After coming in, I was informed that I wasn't allowed to have any of my piercings or my plugs in my stretched ears. I did a lot of research before I went in today, and I did not see a single thing about this. She insisted. I struggled to get my piercings out, piercings I have been wearing for years, and the woman who was helping me kinda shooed me away and told me to come back when I removed all of my piercings. I was so flustered I just needed to get my photo before my appointment, I went to my car and removed them and took the photo. Paid the price and left. Went home and did a fair amount of research, and found that that was absolute crap. The damn government website even says, "You can wear jewelry and keep on your facial piercings as long as they do not hide your face. Permanent tattoos are acceptable for passport purposes as well". I have stretched ears and various very tiny piercings on my face. Definitely not covering a single thing. With that, and knowing that my friends who I am traveling with were able to take their passport photos with no issue (piercings and all), really bother me. I came here because all of the wonderful Yelp reviews and I am extremely disappointed to have to post this. I had to take the photo, and I had to submit it, but I'm very disappointed with my experience. I would not recommend this place to anyone with piercings looking for a passport photo. Sadly, I didn't know that was something I had to look out for. Now I know for next time I can go somewhere else. read more

Trinity and her husband bought a franchise for this location and I really liked the postal annex that was here before the sheets store took over, but THIS Postal Annex is the absolute best. They are completely knowledgeable, helpful, friendly, and have NEVER failed to get me a great set of shipping options, materials, and prices. They are a fresh breath of air in the neighborhood and we always know we can count on them! If I could give 8 stars I would. -Bruce Campbell Mt. View Resident read more

Customer service was exceptional when getting my passport photo taken! The store was clean and beautifully organized. If you want to avoid a trip to the Post Office, this is your place!! They even offered to send my passport photo certified mail right from there! One stop shopping at its best. Bravo!!! read more

Postalannex reopened and it is great to have notary public, printing, shipping in the neighborhood. I can ship and drop off UPS, Fedex, USPS and Dhl. They also offer passport photos and key cutting! read more

So happy they opened this postal annex in MV. Much easier to get to than post office and offers ALL methods of shipping, not just USPS. Lots of great shipping supplies, gifts and cards. The friendliest customer service! read more

Trinity provides superior service. Very efficient and quick, I've always had a great experience and customer service. I recommend my family and friends 100% of the time to use their services. read more

Wonderful service indeed! We regularly return and mail packages at Postal Annex, take photos, renew passports, make copies. We even bought a few rings there! Trinity always takes such good care of us. She is very kind and professional. Can't recommend this place enough! read more

The Best! Alan, the proprietor, it's friendly, upbeat, very helpful, unlimited patienc. Reaches out to everyone. Always greets me by name when I show up to pick up my mail. read more

I've had nothing but pleasant experiences here. Allan is so helpful and willing to go out of his way. Any time I need to use these types of services, I go here. read more

I have been coming to this place ever since I moved to Mountain View about a year and a half ago. They have been nothing but helpful and kind. The amount of time that I saved going here instead of the post office is immeasurable. They also go out of their way to help you find the right shipping method at the right price for your needs. The costumer service is top notch. I will be going here for all my shipping needs. read more

An excellent place. I took my passport photos there, when returned home I realized the stamps on the back didn't dry well and damaged the photos, I returned and the owner gladly reprinted the photos for me. Thanks! read more

Incredible customer service. Allen is always there, always polite and helpful. One time I had a huge box to ship, and the materials went up to about 3/4 of the height of the box. He used some kind of cutter to cut down the unused space so that I could pay a lower rate for the smaller dimensions. He will always look at different shipping options to get me the best deal. What a guy! read more

First time here and i will be back. The guy at the counter was SUPER HELPFUL and have a awesome attitude. He even changed the size of my box (some special tool they use) to save me $40 bucks. Also they have great supplies and really awesome b-day cards and cards for all occasions. Highly recommended. read more

Great service! International shipping, passport photo, certified mail, all in one place, fast and with a smile. Great!

definitely a convenient place to mail your letters and packages. letters are metered, i.e. weigh and pay, they put a sticker/stamp on your letter. note that they do not sell stamps here, but you can walk next door to cvs if you need stamps. customer service is great and there is never a long wait. parking is plentiful in el monte shopping center. read more

I came running to the store just before closing with a Christmas box to ship and as I walking from the parking lot, the lights were turned out. The man running the store saw me and he opened the store so I could ship my box. The prices were vry affordable and my package was shipped out for a lot less than I would have had to pay elsewhere. * Friendly and Accommodating Customer Service * Affordable Prices * Clean Store I will be back! read more

Urgh. Because of the other good reviews, I made an extra effort to drive there today. Yet, it has a "Closed" sign on their door. I think that this business is officially CLOSED in this location. Please do not waste your time to go there. read more

OVERPRICED. Go to post office instead. I went to ship a flat rate envelope and she charged twice as what is listed on the USPS site!! Service is also terribly slow. There is only one person on the counter and she picks and chooses who to serve based on who she knows read more

The notary public service was excellent. The people here were kind and knew CA regulations well. They even stayed after hours to work with us to finish notarizing our documents. Highly recommended. read more

Great customer service! The store is nice and clean organized. They have some cute stuffs that post office don't have. This is where you can find some unique gifts or birthday cards to send your loved ones. Check it out! I'm sure you will like their store and their service :) read more

Excellent customer service! The little kids are adorable. Elegant little place with some unique stuffs you wouldn't find in most postal annex place. Thanks Trinity and Brian. read more

Service is excellent, I like the fact that the boxes kept until pickup are locked up. Other places don't lock them up. The only thing I don't like is that the address for your rented mailbox is not a standard USPS address. So certain web-sites won't accept their address based on USPS rules. You have to call customer service for that web-site owner, and they can override their systems and put in the Postal Annex address you get when you rent a box there. But having tried Greenmail and two others, is place is clearly superior for receiving mail. However, for receiving boxes, the fact that this Postal Annex only opens at 10 AM on Saturday means that when UPS or Fedex or DHL arrive before 10 AM on Saturdays, the parcel will not be delivered on the promised date. They really should open earlier for this situation. read more

We needed photos for travel Visas and were seen immediately, had a choice of 4 of the photos, and were pleased with both of our photos! This is THE place to get Passport photos and Visa photos. And the store is clean, friendly, and welcoming. I am absolutely coming back for any mailing or notary services. read more