I have been using this location due to the convenience factor... until today. I received a call on…read more11/10/25 around 2:00 p.m. from Berlin, who works the counter at this location. Berlin's message was simply saying I have a package to be picked up. AT NO TIME DID SHE TELL ME IT HAD TO BE PICKED UP THAT DAY BY 5:00 P.M. As I was not available to call or pick up package within her time frame, I arrived at the store at 9:00 a.m. on 11/11/25 to pick up the package which were legal documents and a key required for a morning meeting on 11/12/25. When I arrived, I was told my package was returned to FEDEX since I did not pick up the package when they had called. Although the store is open until 6:00 p.m. I learned the package was returned at 5:00 p.m., so had stopped in the day they called, coming in after 5:00 p.m. the package would have ALREADY been returned. TOTAL INCOMPETENCE on Berlin's behalf. While I do not have a box there, Berlin should have had used common sense and inform me if I did not pick up the package by 5:00 p.m., it would be returned. But again, her voicemail simply said to pick up the package; they were opened until 6:00 p.m. Of course when I asked to speak with the manager, I was told Vera would not be in until later in the week. My number was left; it will be interesting to see if I receive a return call. Due to the lack of customer service and the incompetence of Berlin, I will again be using the other FEDEX location in Fallbrook located in the Major Market shopping center. I've used their services in the past with any issues and was always very satisfied. It's a bit farther, but it is worth the drive time to deal with someone who uses common sense. The closer proximity of the other location (In the same center as Northgate Market.) is NOT worth the incompetence.

So sad as I had been a fan since they opened =. Total…read moreincompetence . again very sad to report , I went to the shop to have some copies made and send off important documents to my CC company , Pre-addressed I inserted my copies and asked for the postage amount , I was told 2oz and a 97 cent stamp was affixed to my 9 x 12 envelope. When I was billed I was surprised to learn of a 53 cent surcharge for the convince stamp = Had that been disclosed I would not have purchased it there as my intention was to run it to the Post Office for a quick departure . I arrived at the Post Office and brought my parcel to the counter to obtain a receipt = The Postal Worker informed me that the envelope had insufficient postage and I need to pay a additional 80 cents due to the large envelope. I paid and sent my envelope off to the CC company I returned to Goin Postal and explained what had transpired = The person there said they needed to contact the manager (?) I said not only did you not disclose the surcharge at your place but you gave me the wrong amount for postage - The worker at the USPS counter said it would have been better than 50% chance the envelope would have been returned (which would have been a disaster) Having been in retail for a lifetime I know what I would have done - Admit the magnitude of your mistakes and make a honest attempt to satisfy the situation -- Instead I was told we can do nothing for some convoluted reason - NO BUENO Total incomparable / No supervision need to think twice before trusting them again !

* $97 Here, $5 Down the Street *…read more Last year, I had a simple print job done here for my child's school project. I brought my own files and label paper--nothing complicated. It turned out fine, though $35 felt a bit high. This year, I came back with the exact same project. Completely different experience. My husband dropped everything off and was met with a rude, dismissive attitude. They seemed confused by basic JPG files and annoyed that we brought our own paper. When I spoke with them, it still felt like a struggle to explain a very simple job--just standard 8.5x11 prints. Then came the quote: $97.50 for six prints. When I asked about last year's $35 order, I was told it "took longer than expected," which apparently justified nearly tripling the price. It felt like I was being charged to fund their learning process on something that should have been routine. I declined and went to Ideal Print instead. Same files, same paper--done in under an hour for $5. No confusion, no attitude. I happily tipped them $15. Night and day difference. If a basic print job is this difficult and this expensive, I'd recommend going elsewhere.

Fallbrook printing does a nice job- but you will pay triple for it. Despite my print job being for…read morea business, they did not offer package pricing or even a quote. I was genuinely surprised at their nonchalance when I balked at the price. No mention had been made during our many emails back and forth, and no price list was made available when I asked. "You can probably find that online, it depends on the job". No thank you Fallbrook Printing, I'll keep my business elsewhere with better customer service and reasonable prices.

I only come here because of Nicole! She is efficient,…read morefriendly and knowledgeable and she has a great attitude! Also I like that she really does try to help and not just a scan and payment person! Yesterday I had to ship out of the country and "customs" has rules that I was not aware of but instead of just telling me to look for something online she helped find it! Who does that? Value wise- we can choose to go to any store let's face it no one offers more than or cheaper than the others- but I come here because she is so helpful! So thank you Nicole! I really appreciate you going the extra mile for me yesterday So thank you UPS store for this employee! She's fantastic

The young lady at the counter was so hospitable, easy to speak with even with a full line up of…read morecustomers. She greeted and tended to everyone. Phones were ringing, packages coming in, I needed help with some printing services...she juggled things with ease.

Walked in to "Rapid" Print to make a few B&W copies. The main person was in the restroom (fine) but…read morethere was another employee in the back corner completely ignoring me and the other customer (also there to print copies). The one time she acknowledged us, she said someone will be with us in a few minutes, then went right back to her computer. 5 minutes later, the main employee came out and helped us both.

Russell and his team have great customer service! Responded to my request quickly and took the time…read moreto explain what they could and could not do. So professional and friendly! Appreciate their time and effort with my service request!

Had to make a photo collage for grandma's funeral. The product and service from Image Zone was…read moreoutstanding and excellent! Highly recommend them for your graphics needs.

As a very small business owner who is flying by the seat of her pants and pinching pennies, I still…read moretry and support local and Jared and the team at Image Zone make it possible for me to do so for all my product label printing needs! Product, service and pricing makes it all possible for me to support another local small business. Thank you Jared!

Lynn was quickly responsive on a project I needed next day. Her customer service and her following…read moreup with the progress was great. I will definitely be bringing my business back here again.

Amazing turn around time and incredible customer service. Made sure I was happy with the prints…read morebefore print the whole job and allowed me to fix any design issues before I printed. Absolutely amazing!

I can't say enough good about Premier Printing. We use them for our printing and embroidery needs…read moreand they always knock it out of the park. They can't be beat on quality, cost and especially customer service! Even though we are in Mira Mesa we still work with them and have no plans of stopping. I highly recommend you check them out for your next printing job.

So impressed with the extraordinary service from Chris and his amazing team - Cheryll & Matt! It…read moreis obvious they all care deeply about making sure every customer is more than satisfied. Even though my most recent order was very small, you would have thought it was one of their larger projects due to their quick response times and eagerness to personally deliver my items to wherever I was in North County. Quality is superb as well. I would give them 10 stars if I could!

The staff here are always friendly and their prices are fair. They are under new ownership though!…read moreHowever, when I went in last week the same staff members were still there.

Great new print and ship place I found in 29 Palms. No charge on shipping label print outs? Uhhh…read moreAwesome!!! I wouldn't have found this place if the library wasn't closed on Fridays, but I'm so glad the universe brought me to this place. The staff were polite, helpful, and friendly. Sending prints via email was simple and easy (unlike the library's print kiosk system). I was able to get my shipping label quickly and found out that it was no charge since it's a shipping label. The least I could do was leave a review and provide the community with feedback of my experience. Thanks again Copy Center Plus.

I would give 0 stars if I could. This is why:…read more 1. After paying the rolling fee which was definitely over $70 for a live scan a little over a month ago I found out it was never processed. I called them to see what happened, but it turns out their number is a personal number? The person who answered was a man who said he was driving his kids to school and couldn't talk, but to check the DOJ website-- very unprofessional. 2. After following his advice by checking the DOJ website, it prompted me to check with the agency that requested the background check (Postal Annex). I called back and he simply said "you have to help yourself." and hung up. Both times he was very defensive as if I was accusing him of something-- very sketchy. EDIT: So the owner was quick to respond to this review, but can't help me or at least respond in a professional manner on the phone. Instead he chose to lie and gaslight me in his reply to my review. I called them four times trying to reconcile the issue-- attached are pictures to prove it (the longest call being 1 minute because he was quick to dismiss my concerns and to hang up on me). So I will not be called a liar by someone who likes playing victim and villain at the same time. I will be reporting this establishment to the Better Business Bureau and to the IRS for fraud and scam. Do not go here.

Best costumer service you'll ever have! The owners are so kind and friendly, and I had a lot of…read morepackages as well. If you want your day to get ten times better I recommend dropping off your package here.