Mike looked after me, he was very helpful, I am very pleased with the service…read more Beverly

This review is for Otoo... I walked in with a box of clothes I needed to return to Stitch Fix…read more Unfortunately for me, when I was opening up the box when I received it, I used scissors. And I ended up slicing a 3" portion at the side of the bag. In the most vital area. So I walked in with the box it came with and the sliced bag. And without hesitation, Otoo offered to tape it up for me and he packed it for me. And I walked away with the receipt, in no less than 4 minutes. I was also greeted almost immediately when I walked to the counter. An all around excellent experience! Thanks Otoo!

This review is written with an overwhelming amount of gratitude…read more I recently relocated my remaining personal belongings from California to my home in the New England area, and several of the pieces I entrusted to this UPS Store were absolutely irreplaceable, not necessarily because of their monetary value, but because of the memories and chapters of my life they represent. Among them were a religious framed portrait that has been with me for over 20 years, my framed master's degree from the University of Southern California, and my US Navy SEAL retirement plaque and display. I also entrusted them with other meaningful pieces that have traveled with me through different stages of my life. Every single item arrived beautifully packed, completely intact, and without damage. What touched me most was the care that went into the packing. As I opened each shipment at my new home, I found myself crying tears of joy. These weren't simply pictures, plaques, frames, and memorabilia coming out of boxes. They were strong, loving, painful, beautiful, and intense memories coming home. My USC degree represents far more to me than an education. I earned it while caregiving for my mother, traveling between San Diego and Los Angeles, taking her to medical appointments, managing her care, navigating tremendous challenges in my personal life, and continuing my education through all of it. That framed degree arrived without so much as a scratch. My religious portrait arrived equally perfect. And today, I opened the final shipment containing my USC/Navy retirement display. Once again: perfect. There is a tremendous difference between simply shipping someone's property and understanding that you have been entrusted with pieces of someone's life. I felt that difference in every box I opened. To everyone who helped pack and ship these belongings: thank you. Thank you for your professionalism, but even more importantly, thank you for the care you showed my belongings when I could no longer personally protect them on their journey across the country. Everything has arrived safely. Everything has arrived intact. And finally, I feel like I'm home. With heartfelt gratitude

I had an extremely unpleasant experience with Jeff, the store manager. I was the first customer in…read morethe store at around 7:30 am this morning and from the moment I arrived, he was rude and dismissive. I calmly explained my situation to him, but instead of listening or trying to help, he essentially told me to be quiet, saying, "I've worked here for 20 years. Let me do my job." I was honestly taken aback by the way he spoke to me. I was just explaining my situation. To make matters worse, I was never given a receipt or any confirmation that my transaction/request had actually been completed. I left the store frustrated and unhappy, unsure of whether my issue had even been properly handled. Unfortunately, this does not seem to be an isolated incident. I have witnessed Jeff being rude to other customers as well. I'm a regular at that UPS store. A store manager should be someone who knows how to communicate respectfully and professionally with customers. Based on my experience, Jeff does not demonstrate those qualities. I strongly believe management should address his behavior and seriously consider whether he is the right person to be representing the store. Customers deserve to be treated with courtesy and respect, regardless of how busy or frustrated an employee may be.

This was my first time visiting this USPS location, and I was genuinely shocked by how I was…read moretreated. I politely asked for assistance, and instead of being helped, the employee was extremely rude and hostile. While I was trying to find information, she harassed me, spoke to me aggressively, and acted as though I was an inconvenience simply for being present. To make matters worse, she got on her cell phone and was cursing and speaking negatively about the customers that she encounters, which was completely unprofessional and made me feel uncomfortable. At one point, she told me I needed to "hurry up" because "you have literally 5 minutes before I go to lunch," as if her schedule mattered more than providing basic customer service. I asked for her name, and she said it was Michelle, but by that point her behavior had made me feel so uneasy that I couldn't trust her with my package--or even trust that she was being truthful. I took a photo and informed her that I did not feel comfortable mailing my package there and would be taking my business elsewhere. She didn't stop there she continued to harass me until I was outside the building. No customer should be treated this way, especially when they are being polite and asking for help. This experience was disrespectful, unprofessional, and completely unacceptable for a federal service facility. I will never return to this location, and I strongly caution others unless serious changes are made.

I love this post office. The staff is always so nice and they appear to be happy with their jobs…read more It's a gorgeous old building, which means it has good ambiance. However, that means there is no AC. I always feel so bad for them during a heat wave. Getting in and out of here with a stroller is damn near impossible, but just don't go when you're on baby duty. There's another post office on Brooks St like 1 mile away, maybe less. The building isn't as pretty as this one and it's not as nice of a walk but it's across from a pleasant park.

This was the best experience I have EVER had at any post office!…read more I booked an appointment here in order to get my non-government passport for travel purposes (obviously). I was the first one in and the woman behind the counter was kind enough to wait for the other appointment before me since I came 20 minutes early. There was no rush and she was extremely pleasant to speak with, being very clear and polite regarding filling out the paperwork. Small talk led to small talk and about 25 minutes later I was out of there with the high hopes of receiving a new passport within 3 weeks. I did not feel rushed, there was no coaxing or trying to expedite the process and honestly felt very confident in my purchase upon walking out, especially when receiving the blue book in the mail. It is extremely easy to find and convenient on base. I highly suggest using this Post Office for any means of packages or government work!

This is a small office with one person working behind the counter. However, she is a super woman…read moreand will help you get what you need, but you may need to wait a small amount of time for her to help you. This seems like an inconvenience, but understand that they are incredibly short-staffed but getting a passport appointment is fairly easy to do while getting one out in town could take 1-2 months. I was able to get an appointment 2 days prior and was unfortunately 5 min late because the location can be difficult to find; still, she had me wait so she could manage the line and took care of me in less than an hour. She is a very nice, joyful and pleasant person to speak to. Please ignore the negative reviews on here as they don't understand she is a one-woman team and can only service so many people that are all demanding something. I witnessed how rude people could be demanding they get what they want when they want it, which is unacceptable behavior on base and these people should instead go out in town. You will not be disappointed going to this location as she will help you no matter what, but you may have to wait a small amount of time.

Joey is the town staple, knows the business in and out, great guy, we all know him. He once helped…read moreme mail a huge metal statue to a museum in Texas and they were precise with the directions, he's awesome, we love you Joey

Outstanding service. I setup a mailbox in less than 10 minutes. Love that I have access 24/7. Good…read morelocation. I love a place where they know you by name. Nice touch! Friendly.

Went here to ship,some stuff that I had sold on eBay. The service was fast and professional. I…read moreneeded packing supplies and a box as well and everything was fairly priced. There's no FedEx kinkos around so Fast Action Shipping for the bill just fine.

I'm not sure why this location has bad review because honestly it's the most pleasant usps I've…read moreever gone to. I run a small business so I go in frequently to drop off packages and Jim is the nicest person ever! He's always smiling and always says hello to everyone who walks in even if they're just dropping a package. I appreciate how attentive and kind he is because if I'm being honest a lot of post office workers are not like this (though they have good reason to be when so many people are rude to them). He's the reason this is my favorite post office!

This post office location is the definition of 'good things come in small packages (no pun…read moreintended).' It exudes small beach town vibes. Jim is the solo employee and he is a gem! He is knowledgeable, friendly, and courteous to everyone. I enjoyed seeing the warm relationship he's formed with some of the locals. I would be a regular here too if I lived in the area. He makes a post office pit stop pleasant and stress-free. Bonus: plenty of parking.