I can always count on help from staff in this UPS. Thanks for the good customer service !read more

Fast and friendly service. Not all UPS stores and staff members are like that. I technically didn't…read moreneed help, since I had a pre-labeled box to return, but because the box was too big, I needed assistance to scan the barcode to get a confirmation slip. The self-service machine had the weirdest angle haha! I was able to skip the line too and all worked out and I was in and out in less than minutes.

This place says they are Notary and offer the service but don't understand the purpose of a Notary…read moreand sent me to a real Notary. Bizarre customer service.

Louise was an absolute pleasure to have helping me with fingerprints! I had two separate…read moreappointments scheduled 20 mins apart, but because she was efficient and made the process fast, I was in and out within 10 minutes. Thank you so much for the wonderful conversation!

Great customer service!! Fast transactions and nice clerks…read more Always go here for mailing

Update, on Dec 23, they emailed mailbox holders that they would be closed the same day, Dec 23…read more until Jan 5 as they undergo a change in Management. So if you had any last minute Xmas gifts ( or any other important mail or packages) that would have arrived Dec 23 or Dec 24, without warning they announced they were closed for two weeks with no way of getting your mail or packages. At least give ppl a couple days notice! Luckily my wife was forgiving and was ok with a gift 3 weeks later. This was very poorly planned out on their part and wasn't near any realm of good customer service. They've lost my trust.

This place is easy in and easy out plus the staff is very courteous and helpful! I've stopped in…read moreabout five or six times to ship packages and it's always been a nice experience and they get your stuff out of lightning quick!

I needed a short notice notary service and it can be hard to find locations with someone certified…read moreavailable. Someone was there and helped me right away. Customer service was really good and I was in and out quickly!

I'm not usually the type to write reviews, but Roby, a young man with long brown hair, gave me…read moreexceptional service today. He went above and beyond to help me disassemble a pesky piece of a baby gate that I was returning without me even having to ask. He is genuine, great customer service and is an asset to your organization. Deserves a raise. I'm inclined to do my business at this location in the future because of the great service Roby gave me today.

Josh took care of me well! Helped explain what was wrong, very fast and easy service! Best ups…read morestore I've been to in awhile

I had the most pleasant experience shipping an eBay order here the other day. I'm newish to the…read moreMesa/AJ area... haven't had to ship anything for a while. My, have the rates gone up! eBay wanted $100 to ship my item without insurance or a signature. I was able to ship it for about $80 with a signature required and extra insurance from this location. I almost never get a better deal than what eBay is offering for their labels. This location has two of the sweetest dogs hanging out behind the counter, it was really nice to see such well behaved pups. Some people may not appreciate this, but I lost my pup a couple months ago... and it was enjoyable for me to hang out with these two pups while my order was being packed. I really dreaded making the drive and doing the errand, but by the time I got home I still had a smile on my face from the positive experience. I'll probably stop here for all my shipping needs going forward.

Quick and easy. Very nice lady that helped me. She made sure I got all I needed. And was willing to…read morehelp. Thank you. Please support this store.

I can't recommend this pack and ship service strongly enough!…read more The customer service was friendly, helpful, truly nice, and the email communication was great. I received all of my items in perfect condition; the packing techniques are expert and also far less costly than other shipping services I've used. These folks actually utilize packing methods that save customers on costs and they do so without cutting any corners in protecting fragile items. I would trust them with anything precious that needs the utmost care. Comparatively, they are the best of these services I have used and I paid less than expected. I used Pak Mail on Bell Road in Phoenix for items purchased at auction and I greatly appreciate how easy they made the entire process; the price savings was a bonus!

HORRIBLE experience two different times at this store. they advertise as UPS - not. they advertise…read moreNOTARY - no one available and can't tell you if they will have one. the dark hair woman at the counter is rude, dismissive and lazy. when I politely asked why they advertised those two services she told be to leave.

Had to mail off a package as my suitcase was full and didn't want to have to carry it with me…read morethrough the airport. Found this location on Google as it was the closest to my friend's apartment. As I arrived there was very little parking in this parking lot which was kind of annoying since I did have a heavy Box. However a spot came open near the ice shop at the last minute. I was able to park right out front and get my package inside the store. As for this particular UPS store. I was frustrated that there was only one person working and the line got pretty long because there was only 1 person working. Now the root of the line being so long was not really due to a UPS issue, it was due to a Amazon return. When I say Amazon return I mean to say a woman with 20 different Amazon returns, nothing in packages and not having her return image ready for each item. So it kind of boils down that the UPS worker should have kind of corrected this person and said get your stuff in order and then I will assist you assist you however instead he made a bunch of clients that were waiting to spend money shipping through UPS. I probably waited 15 minutes to mail off one package that was ready to go. I almost left I almost left but I really enjoy the ease of the UPS tracking app over the United States Post Office tracking program. Finally the worker did my Box and the woman still had 10 more packages to go I just feel bad that he didn't rain this lady in sooner. I'll. I like the convenience of being able to drop off Amazon stuff at UPS but at a certain point you have to make UPS customers the priority when you have people that are not prepared to return their items.

Jake at the store has horrible customer services. He refused to give me access to manger to fix my…read moreproblem and had an attitude the entire call. Had a package shipped out two and half weeks ago and got sent back after multiple calls to UPS confirming the package will be delivered. The driver is obviously lazy and doesn't know how to do their job. A manager, costumer service, billing services, nor corporate could help resolve my issue. Each one of them gave me the run around calling multiple number for still no resolution. They are all horrible and I will never be using them again for shipping services.

Contrary to other reviews, I have had good experiences at this location-this past 2024 year. In…read moreyears prior, when the store was located just around the corner in the same strip mall, service was often hit or miss. These past few months especially the service has been stellar. Even with a wait to return my Amazon packages, they workers have been courteous. They had enough staff to move the lines quickly. As of December of this 2024 year, I can say that this location has greatly improved!

It's actually cheaper and faster to ship USPS priority flat rate box. Three days with USPS vs 6-10…read moredays with UPS. And when they say delivery is between 2PM and 5PM that means you may see it at your front door by 8PM.....or later. Ooops, there won't be anybody at home at 8PM so the porch pirates will grab it.

I can't say enough good things about Pakmail Superstore and their team. If you are shipping…read moreanything - ANYTHING - they will package it properly and get it out the door and to your recipient quickly. We've worked with them for years shipping unusual art, often large and sometimes fragile, and have ALWAYS been impressed with their service, experience and care. They do the job you would do if you had their experience and knowledge!

Always able to give me the best price, great service! Highly recommend. Able to leave returns with…read moreprepaid labels and get tracking to insure that my package is delivered.