Awful customer service from the employee today. I should not be laughed at because I didn't know…read morethe Happy Returns should be scanned at the counter.

Great place to drop off packages. Not great for other business services. I used their fax services…read moreonce and twice had paper cutting. All three times required multiple visits and phone calls to get these small tasks done. The last incident was today. It took me three visits over a two-day period and four phone calls (none of which were answered) to get two cuts on a stack of 55 sheets of vellum. Apparently no one but the manager knows how to use the machine, so if he gets called away it won't get done until you check in on the status (which you can't do by phone because staff won't answer most of the time.) No one on the staff notified me of the delay (they had my cell phone and I told them they could text or call); the woman I talked to the second visit didn't even know about the task. It was just sitting there on the back counter for five hours. I wouldn't complain on a public forum like this except that I had a brief conversation with the manager, Mason on the third visit. It was clear that he didn't care about my multiple experiences so I don't think things will change anytime soon. He suggested that "I call ahead of time" which again, won't work if no one answers the phone. Bottom line: the staff is nice and try to be helpful but they are not trained to provide anything more than basic package care. So I'll still drop off my packages here but will go elsewhere if I need anything else. Which is a shame because I live close by.

This place says they are Notary and offer the service but don't understand the purpose of a Notary…read moreand sent me to a real Notary. Bizarre customer service.

Louise was an absolute pleasure to have helping me with fingerprints! I had two separate…read moreappointments scheduled 20 mins apart, but because she was efficient and made the process fast, I was in and out within 10 minutes. Thank you so much for the wonderful conversation!

Great customer service!! Fast transactions and nice clerks…read more Always go here for mailing

Update, on Dec 23, they emailed mailbox holders that they would be closed the same day, Dec 23…read more until Jan 5 as they undergo a change in Management. So if you had any last minute Xmas gifts ( or any other important mail or packages) that would have arrived Dec 23 or Dec 24, without warning they announced they were closed for two weeks with no way of getting your mail or packages. At least give ppl a couple days notice! Luckily my wife was forgiving and was ok with a gift 3 weeks later. This was very poorly planned out on their part and wasn't near any realm of good customer service. They've lost my trust.

Andrew was very helpful and had great customer service. Went above and beyond to help us! Thank you!read more

Mike at Ups Store S 48th and Ray rd was SUPER friendly, cool, helpful and professional! Will…read moredefinitely return!

I was at this location today and my experience was not great. First, the employee (Robbie) looked…read morelike he had just rolled out of bad, disheveled, unkempt hair and stained clothes (uniform). Secondly, he didn't seem to care or try to understand what I needed. I had to explain multiple times what I was looking for before he asked his coworker for help. He went around the corner into a back area and I could hear him explaining what he thought I needed. I heard a voice from the back room loudly saying "Huh?" and another employee came to the front. This guy looked even worse, clothes completely stained, wrinkled and brown. He immediately dismissed me to go online and "look it up there". When I asked which section on the UPS website I would need to search, he said "just google it". Worst customer service I have ever received. Went to FedEx and got exactly what I needed within 2 minutes.

I arrived at this location at around noon with numerous items to be boxed and shipped. Robbie (sp?)…read moregreeted me as soon as I walked in, assessed my needs and went to work. He packed my Christmas gifts carefully and provided my best shipping options. The store became very busy, with a long line. Robbie's co-worker was "on lunch" so Robbie completed my order calmly and efficiently with no help. Not a single person waiting was annoyed because they were watching great customer service in action. I have been a customer at this location for years because it is convenient, but I don't think I haver ever had such a good experience. Robbie deserves a raise!

We use this store for Fedx overnight documents and shipping services…read more It's conveniently located and has a helpful crew to answer your questions and ships quickly. Parking is shared in a very busy shopping center full of restaurants and IMAX Theater reducing my score.

With an excellent staff and prompt service, it is always a pleasure to visit! The store also has…read moremany extras like greeting cards. Helen V

I can't recommend this pack and ship service strongly enough!…read more The customer service was friendly, helpful, truly nice, and the email communication was great. I received all of my items in perfect condition; the packing techniques are expert and also far less costly than other shipping services I've used. These folks actually utilize packing methods that save customers on costs and they do so without cutting any corners in protecting fragile items. I would trust them with anything precious that needs the utmost care. Comparatively, they are the best of these services I have used and I paid less than expected. I used Pak Mail on Bell Road in Phoenix for items purchased at auction and I greatly appreciate how easy they made the entire process; the price savings was a bonus!

Hard to believe you charge me $22.96 to send 20 baseball cards that I won at auction. I try not to…read moreleave negative feedback for any company, but this is exorbitant. I than you have the guts to send the a E-mail saying this is the cheapest way to get the cards to me. I will never use any Pak Mail location ever or Liquidate AZ auction house.

Beware!!!!! I went today forgetting there was a mean red…read moreheaded young girl with piercing in her nose working there. An older man helped me and she was in another room came out and said I was trespassing and I had to leave. Everyone ignored her. And she called 911 on me. But kept repeating herself that she has me on camera. I said call the police I didn't do anything. So they mailed my package and I left. I called the non emergency phone number and gave them my story. I had nothing on my record that I trespassed. This is how I get treated when I spend my money here. This red head is nasty. Even the employees don't like her and say the owner doesn't want to train any new people.

I had two Amazon returns and Gio made it so easy. I didn't have a label on one item but Gio was…read moreable to print it for me. He was so nice and helpful. Great customer service and super close to my home.

Contrary to other reviews, I have had good experiences at this location-this past 2024 year. In…read moreyears prior, when the store was located just around the corner in the same strip mall, service was often hit or miss. These past few months especially the service has been stellar. Even with a wait to return my Amazon packages, they workers have been courteous. They had enough staff to move the lines quickly. As of December of this 2024 year, I can say that this location has greatly improved!

I have had a mailbox at this store since the fall of 2006. Through the years every team member I…read morehave had the pleasure of interacting with has been exemplary. Frankly, I am surprised by the negative comments left in other reviews. I find that a customer who presents a friendly and supportive attitude often perceives and receives the same in return.

I can't say enough good things about Pakmail Superstore and their team. If you are shipping…read moreanything - ANYTHING - they will package it properly and get it out the door and to your recipient quickly. We've worked with them for years shipping unusual art, often large and sometimes fragile, and have ALWAYS been impressed with their service, experience and care. They do the job you would do if you had their experience and knowledge!

Always able to give me the best price, great service! Highly recommend. Able to leave returns with…read moreprepaid labels and get tracking to insure that my package is delivered.