After shopping all over southwest Florida, I finally got the Honda Accord I wanted here at Germain…read more I could not have wished for better service than I received from Arlington Fritz! I highly recommend talking to him and letting him help you find what you are looking for. He will get it done! As far as financing, Mona Janjic is the queen! I went in with a preapproved loan from a bank and when it came down to it that bank was trying to raise my interest rate at the last minute. Mona told me I did not have to deal with that and got me approved though a different bank for my original interest rate She made it so easy! Thank you both for the excellent service!

Update -you can read the dealer's response underneath my review and they said "I inquired about…read moreadditional models and chose the HRV" Another blatant lie. They're trying to rewrite the script. #NoRemorse #DailyEvents #WeNeedToGetSmarter. I had been texting and speaking on the phone with salesman Kahj about a white CRV. He even sent me a lease breakdown in writing -- and not once did we ever discuss an HRV. I was very clear that I wanted a CRV. When I arrived at the dealership, the first car they showed me was extremely basic -- it even had a hand pump to raise the seat! I said, "Forget it," so they brought out another car. I liked that one and agreed to purchase it, believing it was a CRV. At no point did Kahj ever say the word "HRV." I'm not a car expert, so I didn't know the difference. Based on our texts and phone calls, I fully believed I was buying a CRV. It wasn't until I was sitting down to sign the paperwork that I noticed it said HRV. I stopped and said, "Wait a minute -- this says HRV! I thought I was buying a CRV!" Kahj's response? "Oh, it's only two inches smaller -- almost the same car." I should have walked out right then and there. No excuse -- I was just shocked, the process was moving fast, and I went along with it. #PeoplePleaserMoment When I got home, I reviewed all the texts and called my brother, who immediately said, "That's bait and switch." I texted Kahj and called Anthony, the finance manager -- but conveniently, he was "not in," even though I had just seen him ten minutes earlier. I told them I would not accept the car they were trying to deliver. I plan to speak with the general manager on Monday -- and then I'm going to shout it from the mountain tops: Save yourself the trouble and go somewhere else. Especially if you're a single female -- sadly, this kind of thing still happens in this day and age. That salesman knew he never showed me or told me it was an HRV. Anyone can look at our text exchange and see why I believed I buying a CRV. Now he claims he "mentioned the HRV trim" -- maybe he did, but I never heard it.

Anne Marie has been my service representative for 20 plus years and I love and trust her advise…read more She is the best!!

I am giving this a great, however, I do not understand why Germain has created a layer of…read moreseparation between the customer and the service supervisor; now requiring us to be escorted to the service supervisor. Do we need an added layer of protection or bureaucracy? I like the feeling of personal contact by being greeted directly by the people I have come to know. Why the extra level? Ed

Sean pearls made the experience of automobile purchase painless , informative and fruitful. I would…read morerecommend Naples Acura him and all the personal in sales service and administration as outs and role models of a pleasant experience.

Lowballed me after giving me a higher offer and were deceptive to try and get me in the door. Avoid…read morethem and specifically Zach and Sean. Not straight forward or trustworthy.

Zak at Stearns Motors, was extremely helpful providing information and assisting me with a…read morepre-purchase inspection on a car I was interested in. I live hours away from the car dealer, and Zak really went the extra mile to accommodate me. Really impressed by this dealership to be upfront and honest throughout my car search process. Highly recommend this car dealer.

We purchased a van from Stearn's Motors recently. We live on the other coast in Florida but…read morehappily made the drive to buy from them because they are honest, professional, friendly, no hassle, you get what they advertise with no hidden fees or bait and switch. They are a refreshing used car lot to deal with because they do honest business. Thank you, Stearn's Motors! We will be sure to purchase from you again in the future.

The service department is top notch. I live in Ft Myers and take the extra time & miles to travel…read morehere. Oracia and his crew do a good job in communicating with me in finding the best fix for my Jeep Willy. Bravo

Just another ugly experience with Naples car dealerships If…read moreyou find an honest one looking for a return customer I'd love to hear about it . 1) Fully inspect the vehicle from the interior to exterior . Just because the car fax is perfect don't be fooled by 1st impressions. 2) Make sure you have 2 car fobs or at least one ordered in writing before you close on the deal. I test drove the 2019 Xt5 in the rain so I didn't see how badly scuffed up the paint was . They should of at least detailed it with a ceramic finish by a 6 inch wheel.I was blinded by the carfax and the low miles . 39.950 . Here's a Pic after I spent 6 hours on it detailing it myself . Basically I closed on the deal . I was promised a second fob by the sale rep Elleen. This never happened. She wouldn't return my phone calls . She missed out on a 70.000 sale from my brother for a new Jeep Rubicon. How could you be this irresponsible. Dealerships make fobs for $200. She could of paid for it herself to keep my family's business. I could go on but Its not worth my time Buyer beware. Just another bad experience with poorly trained non professional in Naples . Naples management needs to read these reviews to correct the sales teams for future business. They should contact me and apologize for starters . Offer to send me a new fob .

Fantastic service department. These folks are very good at what they do. We buy cars from them too…read more Excellent experiences.

My observations. They put a 69 year old woman in danger. I…read moreshould have read the Yelp reviews before buying a certified 2020 Audi Q3 in 2024. But my fiance insisted and said the salesperson was really nice. My fiance's battery went dead on 7/30/25. I jumped it that evening and let the battery charge for a half hour. Dead the next morning and wouldn't jump, multiple tries. I drove to Auto Zone and got a new battery because the Audi dealer is 1.5 hours away, round-trip. Replaced the battery and drove immediately to Audi Naples. Audi told me to let them replace the battery AGAIN and TRY to get my money back from Auto Zone. I refused because I don't want another Audi battery with "Sudden Death Syndrome"! They charged my fiance $291 to reprogram the Audi for a new non-Audi battery. Verified by the Shop Foreman. BS! This reprogramming fee after battery change is NOT required by many manufacturers, but VW Audi wants your money! My fiance then drove to North Georgia for a family emergency, where she noticed that the Audi Q3 wasn't displaying tire pressure, battery charge, service displays, etc. The reprogramming didn't even work! Now she's 10 hours away and afraid to drive back alone. I'll fly up there and help her drive back. $266 for a battery that works, $291 for Audi to "reprogram" that didn't work. Flight $?. Huge waste of time and money! I'll never buy an Audi or VW product again! Horrible, arrogant, disgusting!

Adrian and team were great to work with. We did a 3rd party purchase for a family member in…read moreFlorida. Communication was great as we worked through the extra steps. Car was exactly what was shown on the website. This was my second purchase from Naples Nissan and both have been great.

WARNING: Please beware before purchasing from Naples Nissan…read more My experience with Naples Nissan left me feeling like there was a complete lack of integrity throughout the sales process. They will say whatever number you want to hear to get you through the door, but once you arrive, the numbers and information start changing depending on who you are speaking with. I felt pressured by the sales team, and then the pressure continued once I was sitting with the finance department. As a woman purchasing a vehicle, the entire experience was especially uncomfortable. To make matters worse, I purchased a brand-new, very expensive vehicle and never received the floor mats that I was charged $330 for. When I later asked about them, I was told that because it had been more than 30 days, they would not know whether the mats had ever been received. If I could give Naples Nissan zero stars based on my experience, I would.

I had a breakdown of my Jaguar due to some cooling components that are made of plastic…read more One minute a great sunny day and the next my car is belching coolant and had to be immediately turned off. Pretty obvious that the car needed towing to the nearest Jaguar dealer and they had closed for the day. I got a call the next day from Amanda in the Service Dept asking what had happened and what I wanted done. Complicating the situation was that I had an after market warranty so all of the repairs had to be preapproved. As the diagnosis took place there were more components identified that had failed and needed replacing. The repair took about 2 weeks but in the end I'm extremely happy with the end result. The after market warranty although complicated to get through saved me a ton of money. The car runs great and they returned it to me clean and detailed. I'm extremely picky about the appearance of my car so me being happy with their work is an extreme complement The bad memory of what happened is already fading. I'm back to my sunny day everything is perfect scenario which is great! Thanks to Amanda and Jennifer who took over when Amanda was out of the office for getting everything done!!! Like many businesses they are dealing with parts supply issues and yet are finding ways to get the job done. Again thanks to Amanda & Jennifer. You guys ROCK!!!!! And tell your boss that you both deserve a raise. Ok

Very poor Aston Martin service. I bought a DBX and it's been a bit of a nightmare. My saleswoman…read morejust quit.

I rented 2 Mokes and a new 6 passenger golf cart when my family came into town. The owner Jim made…read moresure that we were taken care of from the minute I made the reservation. He gives you his personal phone number if you have any questions. I highly recommend checking Moke America Naples out if you want to explore downtown Naples or even to drive around your community!! Total attention getter!!! My family still talks about them! It was the highlight of their stay, booking again in December.

I just received my shiny new Moke, and I love it! ... It's a blast to drive and perfect for trips…read moreto the beach. Sand is no longer a problem; I just do a very quick vacuuming. No hassle with sand stuck in carpet. Anything heavier can be dealt with by using a garden hose..... Jim, the proprietor of Naples Moke is a pleasure to deal with, an absolute gem.

If you are ever looking to buy or lease a car definitely go with Ethan!! He helped me in getting a…read morecar and he was absolutely wonderful. He took his time looking for the perfect car and didnt make me feel rushed into getting a random car!! If i could give more than 5 stars I would!! He deserves a raise!!!

I purchased a car from the Mercedes Benz of Naples with Dairon Niebla as the sales representative…read more It was the easiest, most efficient purchase I've ever made. I was new to this particular car and Dairon was a terrific teacher, methodically going over every aspect of the car I would need to know. He did this a few times to be sure I was familiar with all aspects of the car before leaving. I'll be back in 2 years for my next purchase The Mercedes Benz facility is beautiful and the staff is very friendly