Zak at Stearns Motors, was extremely helpful providing information and assisting me with a…read morepre-purchase inspection on a car I was interested in. I live hours away from the car dealer, and Zak really went the extra mile to accommodate me. Really impressed by this dealership to be upfront and honest throughout my car search process. Highly recommend this car dealer.

We purchased a van from Stearn's Motors recently. We live on the other coast in Florida but…read morehappily made the drive to buy from them because they are honest, professional, friendly, no hassle, you get what they advertise with no hidden fees or bait and switch. They are a refreshing used car lot to deal with because they do honest business. Thank you, Stearn's Motors! We will be sure to purchase from you again in the future.

The gentleman who was up next to take calls was very polite and took…read moreOur 'non-mechanical question' in stride. He directed us to pull over and he would be right over -- which he was!! He very patiently guided my husband thru the process of solving the problem and we were on our way home in time at all. An excellent experience at Honda of Naples. This gentleman is a definite asset to this dealership.

Update -you can read the dealer's response underneath my review and they said "I inquired about…read moreadditional models and chose the HRV" Another blatant lie. They're trying to rewrite the script. #NoRemorse #DailyEvents #WeNeedToGetSmarter. I had been texting and speaking on the phone with salesman Kahj about a white CRV. He even sent me a lease breakdown in writing -- and not once did we ever discuss an HRV. I was very clear that I wanted a CRV. When I arrived at the dealership, the first car they showed me was extremely basic -- it even had a hand pump to raise the seat! I said, "Forget it," so they brought out another car. I liked that one and agreed to purchase it, believing it was a CRV. At no point did Kahj ever say the word "HRV." I'm not a car expert, so I didn't know the difference. Based on our texts and phone calls, I fully believed I was buying a CRV. It wasn't until I was sitting down to sign the paperwork that I noticed it said HRV. I stopped and said, "Wait a minute -- this says HRV! I thought I was buying a CRV!" Kahj's response? "Oh, it's only two inches smaller -- almost the same car." I should have walked out right then and there. No excuse -- I was just shocked, the process was moving fast, and I went along with it. #PeoplePleaserMoment When I got home, I reviewed all the texts and called my brother, who immediately said, "That's bait and switch." I texted Kahj and called Anthony, the finance manager -- but conveniently, he was "not in," even though I had just seen him ten minutes earlier. I told them I would not accept the car they were trying to deliver. I plan to speak with the general manager on Monday -- and then I'm going to shout it from the mountain tops: Save yourself the trouble and go somewhere else. Especially if you're a single female -- sadly, this kind of thing still happens in this day and age. That salesman knew he never showed me or told me it was an HRV. Anyone can look at our text exchange and see why I believed I buying a CRV. Now he claims he "mentioned the HRV trim" -- maybe he did, but I never heard it.

Shopping for cars is overwhelming. We stopped by Tamiami Hyundai after checking out the cars at…read moreAirport Kia of Naples. We wanted to scope out the Hyundai Palisade and Santa Fe. Arlington helped us with some pre-owned or used vehicle options. We had looked at their inventory online so had an idea of what we wanted to see. The Palisade has same body type as the Kia Telluride as Hyundai owns Kia. Palisade is more spacious. Oh man, loooooooove the new Santa Fe body which looks like the new Telluride body type. Boxier and more rugged. Don't even get me started on the MATTE FINISH!!! Any car in matte finish is a so BADASS!!! It was nice to see our options, sit in the cars, hear about the different features each level offers. Arlington was wonderful, patient and so helpful. Very down to earth and doesn't act like your typical car salesman. Haha. Sorry but it's true. Thanks Arlington for your help. We're still scoping out options before making a final decision. Great lot with tons of options. Very organized and staff is friendly here. Love the little golf play area to keep the kids busy. Great idea!

Today I had to visit Huynday of Naples again. Not because I like to do it but because nobody pick…read moreup the phone. OK, I did it. Made an appointment for servicing the car. After that went to parts department with one short question about the paint code. Three men were staying 5 yards away from counter. No body approach to the counter, after couple of minutes of waiting, one of them began yelling what I need and how my name. I assume he expected I had to yell as well. When I told him what I need, he answered me the same loud manner the paint code. Not printed code. Not write it down on piece of paper, just articulated. Apparently he thought anybody ready to memorize codes which consist random letters and figures. I had to ask him to write it. He did it with such a sour face... And in the end I decided to find out lease terms and conditions for the new car. Was staying about 7 minutes in renovated and looks awesome room. Nobody look at me, no body asked me what I need. Total ignorance. Four different men were around me, all were very busy, one was reading a news paper, another one searched something in cell phone. All were with serious and focused faces. I regret I bought the car and now I have to communicate and use the dealership where customer ignorance is common practice. Where after the sales contract is signed, nobody worries about Customers' needs. And I really upset that Huynday HQ does nothing to fix the situation. I wish I could another dealership in Naples...

Sean pearls made the experience of automobile purchase painless , informative and fruitful. I would…read morerecommend Naples Acura him and all the personal in sales service and administration as outs and role models of a pleasant experience.

The best overall car dealership I've ever dealt with.Great service and buying experience.read more

Our son is looking to purchase his first car. Dealer employee was always available and appeared…read morepleasant. Dealer agreed to allow a 3rd party inspector come see car at our cost before purchase which is a comfort and A+ attitude. Dealer does appear to be more one price versus negotiable which is ok, but clearly share and advertise this. Car is used and easily tracked on Carfax and clearly sat at another dealer for months unsold, may have been auctioned, and then wholesaled to here. It's not a HIGH value unit when mileage is low as it's only factor. Our offer was fair, and ok as not accepted by dealer. Hope they get the $$ versus long hold period. Overall a good experience but did not result in car purchase here.

Deceptive & Fraudulent operating practices. False advertising. DON'T buy anything from Autohaus of…read moreNaples. You will regret it. You will be out $1,000's of dollars. The owner David Rinker & General manager Tim Peck are SCAMMERS & FRAUDS. They refuse to stand by their vehicles.They refuse to abide by their promises prior to purchase. They advertise & promise: "Quality Luxury Cars-- High Quality Inventory--  Meticulously Maintained vehicles that are inspected thoroughly by their Master Technicians to ensure quality prior to placing them for sale." I purchased a vehicle from them 6 months ago. Within the first 2 weeks of ownership, 4 major issues were found on the car. I'm still trying to compell them to take financial responsibility for THEIR product. 3 leaks were discovered & hidden wrecked major damage to the front bumper cover was discovered. I had the hidden wrecked damages repaired for $2,600. The general mgr has refused to reimburse me for the repairs. I recently found out that the 3 leaks are much worse than I thought. On January 7, 2026, I hired a mechanic that specializes in German vehicles to begin work on one of the leaking areas, the oil filter housing & oil cooler gaskets, these repairs are a major undertaking. When he began removing parts, the amount of oil leakage that was found was extensive. Oil leaked everywhere. It's obvious that those gaskets have been leaking for a long time. He also removed the large plastic engine guard that bolts to the underneath of the engine bay. It was saturated wilth huge areas of oil and oil sludge. He then noticed that the engine oil pan drain hole looked as though the drain plug was screwed in with bubble gum. He removed all the gunk and drain plug to discover that the threads of the oil pan drain hole are stripped. The threads can't be repaired. I need a new oil pan. Everything is documented with photos of evidence. I'm in the process to begin suing Autohaus of Naples for $8,000 thru Florida courts. On January 24, 2026, I received a message from a woman that read my many online reviews of Autohaus of Naples. She shared with me that she recently purchased a Mercedes from Autohaus of Naples. While she was driving on the highway, the entire metal roof flew off. She sent me a photo. It's shocking. She mentioned that the general manager, Tim Peck, has refused to compensate her for the major damage & safety issue. Her vehicle is currently not drivable. She shared screen shots of her communications between she and her salesperson and Tim Peck. Tim was as completely unprofessional just as he was with me & refuses to take responsibility for his products just as with me. Some of the online review platforms allow posting photos but some do not. If you have anything to ask me or share with me about Autohaus of Naples, find my Facebook review on their page. You can then message me thru Facebook. STAY AWAY FROM AUTOHAUS OF NAPLES! They are NOT a quality preowned vehicle dealership. Of importance, I have only been able to drive the vehicle about 200 miles during the 6 months of ownership. The vehicle still has less than 60,000 miles & is a 2011. As a result of my complaint against Autohaus of Naples to the Florida BBB on 9/18/2025, Autohaus of Naples now has a lower rating. It has dropped to B- because they ignored the 3 attempts by the BBB to resolve my complaint. Autohaus of Naples is no longer accredited.

I have been in the auto business my entire life. I know something about service, parts, and sales…read more When I moved to Naples, this store was owned by a different company. The Henricks Auto Group conglomerate purchased this dealership. They completely remodeled or, in a better word, rebuilt the entire building. Everything in this store is state-of-the-art. The biggest fault I find with this store is the lack of stability in the service writers. The turnover at this position is huge. I have read the negative reviews, and I have not had the same problems. In service, they almost 100 percent of the time quote you before they work on the car. For the most part, they fix the car on your first visit. If you are into the enviroment thing they recyle the trash, they use real coffee cups for your free coffee or hot chocolate or tea. The most frustrating thing they do and it does cause much frustration is to set specivific service times for you to bring in your vehicle. The reality of this system is to keep you from having to wait in long service lines. The downside is that this is not, nor can it ever run like a doctor's office. Too many things can bog a technician down when repairing a car. If you keep this in mind, the appointment time is really for the car write-up, not the time they will work on it.

recommend Rick Hendrick Chevy if you are looking for aggravation in your life and enjoy being lied…read moreto and ripped off. My 2024 corvette had been in to this dump for service after hitting a pothole and damaging a wheel. They did the work as well as a multi point inspection. They found no defect or safety issue (except for a bunch of stuff they wanted to sell me) and sent me on my way. A few weeks later I took it in because it seemed too low on one side . They told me that the car has a broken strut tower and can't be salvaged or repaired . Yes, that's right . Going over a pothole totals a car. Why didn't they find this when they had it in for service? Good question. Enter Rick Hendrick "customer support"...Alexis Greene. She said "we'll get back to you in 8 hours." That was 2 weeks ago...nobody got back to me. I also Emailed and called the general manager, Jasen Colon...crickets ...never got back to me. Nobody does anything at this place, except of course, take your money and fail to spot a safety hazard. Want more detailed info? Contact me at 267-241-1004 or email me hfair1056@gmail.com And no, Rick Hendrick Chevrolet, I'm not going to reach out to contact you...I've already tried that....you never return calls. You want to make it right, you contact me

Extremely Disappointed -- 125-Point Inspection Is Misleading. I purchased a vehicle from CarMax…read morebased on their advertised 125-point inspection, and I am extremely disappointed. Less than two months after purchase, I took the car to Midas for a routine oil change and was told the vehicle had worn rear brakes, a potential oil leak, a cracked driveshaft, low fluids, and filthy cabin and engine filters. These issues clearly existed before I bought the car. When I returned to CarMax, they initially suggested it might be my fault, despite the short ownership period. Photos from Midas proved otherwise. CarMax did provide a loaner, which I appreciate, but their service department has had my car for over 24 hours without even running diagnostics. They have called to ask about the loaner and to say they are have not gotten to my car yet and cannot give a timeline for when my car will be checked or repaired because they are busy. This is especially frustrating during the holiday travel season, when I would much rather have my own vehicle. Overall, I am very disappointed with both the sales process and the service department. I would strongly recommend getting an independent inspection before purchasing from CarMax, regardless of their inspection claims.

Unfortunately my dad has dementia, so his driving privileges have been revoked. It's a stressful…read moretime, and the last thing we need is more stress, right? So we brought my dads vehicle in to see if they would purchase it from us. I know places like this salivate at people who are desperate. We weren't desperate, but we didn't have extra time to put the truck up for sale ourselves and deal with all the haggling and no shows. We've never dealt with CarMax before. From the moment we stepped foot inside- we were enthusiastically welcomed. They run a well-oiled machine. Every level was smooth and professional. It took maybe an hour for them to inspect the truck, get all of our information, run backgrounds and offer us a number. The amount offered was respectful- and we didn't feel taken advantage of one bit. They quickly cut a check and we were on our way. I would absolutely fo business with them again, and I would recommend them.

The service department is top notch. I live in Ft Myers and take the extra time & miles to travel…read morehere. Oracia and his crew do a good job in communicating with me in finding the best fix for my Jeep Willy. Bravo

I brought my Jeep to Naples Chrysler Dodge Jeep Ram because I'm about 500 miles from my warranty…read moreending and about three months from the end of my lease. I specifically called ahead and was told by a service advisor (Carlos) to bring the car in so they could check for any remaining warranty items and address an open recall. I dropped the vehicle off the night before my appointment. The next day I received no communication at all from the dealership. At 1:18 PM I texted Carlos to ask for an update and was told the car had been assigned to a technician who was still working on another vehicle. After hearing nothing else, I followed up again at 5:41 PM and was then told it typically takes 24-48 hours just to look at a car because they are "in season" and have about 150 cars. If that's the case, I don't understand the purpose of scheduling an appointment, and none of this was communicated when I was told to bring the vehicle in. Since I couldn't leave the car another day, I said I would pick it up. Carlos told me he wasn't there anymore, that they close at 6, and that other service reps would help me. When I arrived, I was told the car was with a mechanic and asked if I still wanted it. I said yes. Someone eventually pulled it up and handed me the keys -- no apology, no explanation, no hello or goodbye, and no attempt to make the situation right. I also sent a note to the General Manager about the experience and never received any response, which says a lot given the weekly mailers and advertisements they send talking about how much they value customers. I've owned many different brands of cars over the years and have never experienced this level of disregard for basic customer service. Ironically, the service department is quick to hand you paperwork explaining how to give them perfect survey scores, yet the actual customer experience doesn't come close to meeting even the basics. Needless to say, I won't be leasing another vehicle here, and my wife won't be servicing or leasing her Jeep here either. With over 100 Jeep dealers in Florida competing for business, it's surprising to see a dealership try this little.

note: Brake Issue On December 12,2025 the warning light for…read moremy brake pads needed to be checked. Mr. Scott Vermillion was the Service Advisor at Mercedes on Airport Pulling who kindly looked after my car. I'm Canadian and my car service is done in Canada. In this case the Canadian mechanism made a mistake on evaluating how many millimetres were left on my brakes pads Both front and back. Mr. Vermillion proactively solves my problem by taking ownership to find a solution to my issue. He turned a negative situation into extreme satisfaction and loyalty. He went above and belongs to insure I wouldn't leave the garage until My issue was resolve. He kept me updated insuring that when I returned to Canada my car would be safe to drive. Being a Canadian, the exchange rate is 42% from Canadian to US . He offered a discount truly understanding my frustration. I really appreciate everything you have done for me. Thank you so much Mr. Vermillion Marie Charron

Great service. They listened to my problem and provide their advice. I worked with Chris.read more