Took my 2023 leased Kona in for its last free oil change & tire rotation. My appointment was for 1 pm. Went to lunch & returned shortly after 2. Car was not done till 5 pm as they was a tail gate recall that needed to be fixed. I highly recommend doing business with Jorge Sierra service advisor. He was kind & honest with me after I explained a previous experience there. Other than the long wait, Jorge kept me updated on how things were going. I needed a cabin air filter, & thankfully my granddaughter sent me a coupon listed on the Hyundai website. Jorge Sierra you ROCK at your job. Do not change. read more

Shopping for cars is overwhelming. We stopped by Tamiami Hyundai after checking out the cars at Airport Kia of Naples. We wanted to scope out the Hyundai Palisade and Santa Fe. Arlington helped us with some pre-owned or used vehicle options. We had looked at their inventory online so had an idea of what we wanted to see. The Palisade has same body type as the Kia Telluride as Hyundai owns Kia. Palisade is more spacious. Oh man, loooooooove the new Santa Fe body which looks like the new Telluride body type. Boxier and more rugged. Don't even get me started on the MATTE FINISH!!! Any car in matte finish is a so BADASS!!! It was nice to see our options, sit in the cars, hear about the different features each level offers. Arlington was wonderful, patient and so helpful. Very down to earth and doesn't act like your typical car salesman. Haha. Sorry but it's true. Thanks Arlington for your help. We're still scoping out options before making a final decision. Great lot with tons of options. Very organized and staff is friendly here. Love the little golf play area to keep the kids busy. Great idea! read more

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I was going through old voicemails from September 2024 when I was deciding which dealership to buy my car from and came across this gem: "Oh, so you're not going to answer your fucking phone, so that's how it is." Then you can hear country music playing in the background. Apparently they eventually realized they had actually said that on someone's voicemail. My car was recently totaled in a wreck, so hearing this again almost two years later was a great reminder to not purchase from this dealership. Needless to say, I'm really glad I didn't choose this place then and I certainly won't now. read more

Tamiami Hyundai - Car Dealers Near Me - Naples, Florida

Absolutely a horrible experience with Hyundai Naples service for a simple oil change and AC check. Afterwards while driving the car back home, a biker on the side of the car was waving my wife to stop the vehicle because he was getting splattered with oil which was leaking everywhere (see pic). Yes, they forgot to install plug. In addition, the AC was blowing hot air and took them approx 7 days to figure out what the issue was and after 2 rounds of picking the car up the AC acted up once again forcing me to drop it off again. Finally, they called me and specifically told me that to fix the AC it would COST $10000. I will never ever buy a Hyundai vehicle again. Service and communication was an absolute joke. A horrific experience. P.S. service manager was kind enough to replace rear brakes for free for the inconvenience it caused my wife and potential damage to our vehicle. read more

Tamiami Hyundai - Oil beneath vehicle - Car Dealers Near Me - Naples, Florida

Zero Stars should be the option. The new Virtual AI Concierge assistant at Tamiami Hyundai SUCKS! You can't reach a person, you can't link to Text messages, the Status updates links timeout - just a fatal error in the whole system. It took 2 days to get a fuse to be diagnosed and replaced and cost $170.00. From now on I will have my personal mechanic or Firestone do all my service needs. No follow up, I had to go in person to check the status of my repairs and as usual - 3rd time, my car was not washed as requested - it was in worse condition on pickup than when I dropped it off. I'm DONE with the lack of customer service experience - I hope those calls to AI were really recorded. read more

Terrible service on air conditioning No communication. Poor on giving me a solution. 5 days with no solution. Worst ever. read more

The service and parts department tried to charge two different prices for the same part! Purchased a part on a Weds came back Saturday for same part and they tried to raise the price $20!! Diff salesmen. Crazy, he apologized after i caught him read more

My wife and I purchased a brand new 2027 Hyundai Ioniq 5 SEL at Tamiami Hyundai in Naples, FL 26 September after they trucked it in from another dealer at no cost to us.  Product specialist Anthony Delisio was honest and had told me he was unfamiliar with the Hyundai Military $500 Bonus verified by ID.me earlier in the week.  Since I already had a verified account at ID.me, I wasn't "too" worried.  Jeff Stall (Sales Mgr.) and Tony Catalina (Product Specialist) sent texts stating that I am verified at ID.me and that I will be getting my military service $500 bonus.  Anthony texted me a Vehicle Buyer's Order showing our trade-in value along with all other correct pertinent information.  I also made a $500 deposit via a credit card via the internet.  Jeff assured us that Tamiami Hyundai would NOT degrade its offer on our trade-in unless it's damaged, etcetera...which it was not.  Our trade-in was a garage kept 2024 Tesla Model Y Long Range AWD Dual Motor vehicle with 6,300 miles!  Jeff was true to his word when our trade-in was appraised on the day of delivery of our Ioniq 5.  I also received my military bonus of $500 and our HMF Dealer Choice Finance Bonus Cash $4,000, as promised, applied and documented on our Vehicle Buyer's Order in addition to my $500 deposit being documented.  Everything went well with Tony and Jason (Finance).  Both were very friendly, helpful, and professional with excellent knowledge of their respective positions.  Tony also added Hyundai's Bluelink+ to our phones and explained the vehicle's technology to us.  We would purchase again at Tamiami Hyundai and highly recommend Tony, Anthony, Jeff and Jason for their professionalism, knowledge, honesty and integrity whether you're in the neighborhood...or not!  Thank you one and all for a great experience! read more

The worst dealership other than Tamiami Ford that I have ever done business with. They forgot you exist after the sake is final. Find another dealership to go to. read more

worst service team and phone contact system ever can not ever get a person no one calls back left my car for work and was told to come back that day Friday at 4:40 got there and car would not be ready till next day I worked all day and stayed in area till that time I live in Estero so i had to get them to get me an uber to get home it is now almost noon Saturday and no call from them I call all their numbers and all u get is AI and voice mail no one calls back Have missed a Dr appointment that was difficult to get I cant get to Naples with out my car so Im stranded with no information about when and how i will get my car A simple call or message to let me know they have a plan would be appreciated read more

can't say enough good things about Emanus at the Hyundai dealership! As a brand-new mom, finding a safe and reliable "mom car" was so important to me and he made the whole experience easy and stress-free. He took the time to really listen to what I needed, never pushed anything on me, and helped me find the perfect car -- my new 2025 Tucson -- that makes me feel confident driving my little one around. I'm so grateful for his kindness, patience, and professionalism. If you're a new parent (or anyone, really!) looking for a car without the pressure, I can't recommend Emanus enough! read more

I went in to look at the New Palisades at Tamiami Hyundai. First thing the salesperson told me was that my new 2025 Telluride, which I own and which I did not tell him I wanted to even sell to them, was my Telluride was not worth much. I know I paid in the 50k+ and he told me for my 6-month-old in perfect condition is worth $30k. That's a big red flag. Then he said They don't have many Palisades, and they may have some in, but they cost in the upper 50Ks to 60k$$$. Every time I go to either Tamiami Hyundai or Tamiami Ford, there is always a song and dance about how my car is worthless, and the car you are looking at is a lot more than advertised. So, no deal was made with these jokers. read more

Tamiami Hyundai - My vehicle 2025 Telluride - Car Dealers Near Me - Naples, Florida

If your looking for a car to buy definitely go to tamiami hyundai, Thank you everyone who made this purchase possible, for me and my family I am so happy and grateful. The whole experience was out of this world I couldn't explain it better!!! Again thank you read more

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Called parts dept and they hung up on me, called back and the guy had an attitude cause I asked if he could access my vin via license plate. Don't know his name but he was working the phone in parts dept at 5pm on 7/3. read more

***Avoid this dealership at ALL costs. They do NOT care about their customers**** Look at the true reveiws on YELP!! My elderly parents brought their car to this dealership, while the dealer was in possession of their car (30 days) the windshield was cracked. Instead of taking responsibility, the dealership claimed they "reviewed the footage" and said it was inconclusive how the crack occurred. Convenient, right? We are also still waiting on the Condition Report that the dealer was supposed to take of the cars condition at drop off but that is also "still missing". What's even worse is that after saying this, they have completely stopped responding. No phone calls returned. No emails answered. Nothing. Absolute silence. As a result, my parents, who are seniors, are now being forced to drive around with a cracked windshield that obstructs their view, creating a serious safety hazard, while they wait for this dealership to do the bare minimum and respond. This is not just unprofessional, it's irresponsible. If this is how they treat customers when something goes wrong, especially elderly customers, then people deserve to know. They clearly have no urgency, no accountability, and no concern for customer safety. Save yourself all the stress of now having to make a police report, filing a complaint with the state DMV, and filing a consumer protection complaintand. Take your business elsewhere!! read more

Today I had to visit Huynday of Naples again. Not because I like to do it but because nobody pick up the phone. OK, I did it. Made an appointment for servicing the car. After that went to parts department with one short question about the paint code. Three men were staying 5 yards away from counter. No body approach to the counter, after couple of minutes of waiting, one of them began yelling what I need and how my name. I assume he expected I had to yell as well. When I told him what I need, he answered me the same loud manner the paint code. Not printed code. Not write it down on piece of paper, just articulated. Apparently he thought anybody ready to memorize codes which consist random letters and figures. I had to ask him to write it. He did it with such a sour face... And in the end I decided to find out lease terms and conditions for the new car. Was staying about 7 minutes in renovated and looks awesome room. Nobody look at me, no body asked me what I need. Total ignorance. Four different men were around me, all were very busy, one was reading a news paper, another one searched something in cell phone. All were with serious and focused faces. I regret I bought the car and now I have to communicate and use the dealership where customer ignorance is common practice. Where after the sales contract is signed, nobody worries about Customers' needs. And I really upset that Huynday HQ does nothing to fix the situation. I wish I could another dealership in Naples... read more

Terrible customer service in the repair service area, technical service you have to make a change of some part of the vehicle for campaign of something defective and I have months waiting since November 2025 Terrible servicio al cliente en el área de servicio de reparación, servicio técnico tienes que hacer un cambio de alguna parte del vehículo para la campaña de algo defectuoso y tengo meses esperando desde noviembre de 2025 read more

went by today to buy a new car. parked in customer service parking and walked around looking at cars for 15 minutes. not a single sales person came out to help me. never been so unimpressed at a car dealership, lol. read more

Over $600 for a tire and tpms. Oh it's an EV. It's more than I spend on a new tire and alignment for my Mercedes EV with 22" ultra high performance tires that retail for $200 more. Some how all their fees and taxes add up to nearly $100 for a $500 bill. Fees for administration and a $40 tire disposal fee that is 100 times the cost you would typically see for a tire disposal. That's typically a $4 fee at a tire shop that gets the exact same tires for 10% less. Waste it time and money. Another local business taking advantage of their own local residents. read more

They have had my car for 5 days now and no one can tell me when it is ready to be picked up I have a rental from Hertz which I have already paid over $500 Customer follow up is beyond terrible read more

I just returned home from an air conditioning repair from the service department at Tamiami Hyundai. My service representative was Josh Gonzalez. Josh was absolutely wonderful to work with. Josh was kind, efficient and very professional and I appreciate everything Josh did to make sure I had a quick repair of my air conditioning problem. Hyundai has an excellent employee with Josh working there. It could not have been a better experience Josh did everything right. read more

Another bait and switch dealer, lowest online price is a lie, they have dealer add ons over $1200 , phony paint protection , etc . They try to get you to come in and waste your time " the sales managers are aggressive with their pricing" according to the salesman who was rude , when I called him out the inflated pricing he hung up on me . Unethical , this is the very reason why people don't trust car dealers. read more

Dear Tamiami Hyundai Management, I am writing to express my sincere appreciation for the exceptional service my wife, Maria, and I received on January 17, 2025, during our Hyundai Santa Fe Calligraphy lease agreement. Both Eddie Garcia (Finance) and Felix Perez (Sales) demonstrated the highest level of professionalism and business ethics throughout the entire process. Their expertise and courteous assistance made our leasing experience truly outstanding and exceeded our expectations. We were particularly impressed by their positive detail, thorough explanation of the financing options, their responsiveness to our questions, their efficient handling of paperwork] The overall transaction was seamless and remarkably efficient. Because of this positive experience, Tamiami Hyundai will be our dealership of choice for all future vehicle needs. We look forward to a continued relationship with your team. Sincerely, John Fumai read more

Tamiami Hyundai - BAD BUSINESS PRACTICE UNLAWFUL! - Car Dealers Near Me - Naples, Florida

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Horrible customer service, from the ladies answering the phone and Josh to the guy taling your information in the service car line, i still doesnt understand why people lile this still working in this places read more

We purchased our 2025 Kona SEL from Tamiami Hyundai. Dean, our sales rep, did a great job in completing the transaction. We just brought the Kona in for an oil change. Our service rep, Jamie, did a great job of getting us in and out. We love the Kona. We are very happy with our purchase at Tamiami Hyundai. read more

It is with extreme frustration that I am writing this post. On October 4, 2025, I dropped my 2023 Hyundai Santa Cruz at the Hyundai dealership for a scheduled oil change plus I wanted to discuss other concerns that I had with the vehicle. I explained that I was concerned about the shocks and the transmission making some noise, as well as my vehicle giving an error that the two backlights were working but they were giving me an error on my dash. After some confusion as to warranties it was determined that there was 100,000 mile warranty and that it would be covered since the vehicle had 72,000 or so. Linda the service tech. and I believe Sal, which was a new employee that had only been working there for three days had assured me that they will be taking care of me. They mentioned that the diagnosis could not be done over the weekend, but on Monday, they would get back to me. Monday, Tuesday past no call... and I decided to give them a call on Wednesday. Apparently Linda was not in so I left a message for her to call me back. No call back again... so Friday I called and spoke to Linda. Linda had informed me that the oil change had been done, but they were unable to find anything wrong with the transmission nor the shocks on the vehicle. And that the back bulbs needed to be replaced - for $35 each!!!??? Wow. I told her no thanks and that I would do it myself. She also informed me that there will be a charge for the light diagnosti and the oil change. I questioned the charge for the diagnostic and since I had specifically said if there is a charge for anything then the oil change, I did not want it. She said she would talk to a manager and get back get back to me right away. "Right away" and I quote. I never heard back from her again. At this point I am getting frustrated, I call on Saturday the 11th. ask for Linda.... Linda was not in? So now I asked to speak to a manager, his name of TJ. I explained to TJ the situation and that Linda was going to get back to me, but the vehicle was ready. TJ sounded like he was on it - as most "Managers" do. He informed me that he would get back to me as soon as possible regarding the cost - I will take care of it. Now, Sunday, Monday passes, and no call??? At this point, I am more then furious. I called their corporate office, and as I am voicing my concerns, I explained that I would like to record the conversation and to my surprise, the Customer Service lady informed me that they do not allow anyone to record conversations, but she was recording it. At this point, I am realizing, why this company is they way they are? Wow?She took my information and no call back to this day. I then call the dealership once again in the afternoon and asked to speak to TJ, or Linda? Guess what Linda was off again??? and TJ was out to lunch. At this point I was ready to pop, but when the gentleman who realized it, not tells me he sees TJ. TJ picks up the phone and tells me he doesn't know who I am, and don't remember our conversation? I cant make this up, really?! I now have to explain my situation thus again - for him to say, yes, yes, I remember, tells me let me check on your car, and I will call you back in less then 15 minutes. Ladies and gentlemen, Guess what??? he has not call me back.??? Nor has he called me back Wednesday, Thursday and it is now Friday, 14 days later, not one call back. I get an idea to call the dealership to ask for a General mManager and got a gentleman by the name of Joe Smith, not the friendliest human being in the world - which should not be a big surprise, being that this dealership has so many issues and customer service and hospitality. I told him my situation and I asked to speak to the GM - He tells me there are two general managers - Carlos and Criag? And when I ask him for their phone numbers, he gives me the dealership number, which is the same number where I contacted him. How in the world is someone in customer service and when you asked for the GM's number he gives you the same number where you just called him ???? it is now going on two weeks and no one has contacted me??? This is the perfect example of a dealership that does not care about their customers, nor are they concerned and following up at all. I have been in hospitality with Marriott and Ritz Carlton and has held many management positions, from Director to GM, for almost 20 years, as well as my wife being in the hospitality for 30 years, I have never ever experienced such lack of professionalism, and disrespect to a customer. Furthermore, the last time I had my oil change here, they had my address and phone number incorrectly, and it wasn't the first time I tried to correct all the changes. AND, TJ asked me if I had the 2019 vehicle still? when I have never had a 2019??? I am writing to the BBB & Attorney General. Please do not trust the dealership and if you get a minute and would like to hear any of the recordings I have, contact me. read more

Called and scheduled an oil and filter change. The appointment was at 11:30 AM. I arrived just before 11:10 AM. After checking in, I received two system generated texts. The first states that if you have any questions while you vehicle is in for service to text back. The second is a text that they will provide a trade in value of your vehicle if you would like (clearly a sales effort to get you interested in purchasing a new vehicle). Well after two hours I sent a text and asked for an update as to when my vehicle would be ready. Thirty minutes later with no response to my initial text, I sent a second text again asking on the status of my vehicle. I received no response to either text. At just before 2:45 PM, I received a text saying my vehicle was ready. So Just about 3 hours and 15 minutes to do an oil and filter change. When I paid the invoice and picked up my keys they stated they also did the multi point inspection and complimentary car wash. When I went out to my vehicle it was clear it they did not do the complimentary car wash. So not doing something as obvious as the car wash it made me wonder, did they actually do a multi point inspection and more importantly did they actually change the oil. I can not imagine how long it would take them to do any significant service work on a vehicle. My suggestion is, if you go to Tamiami Hyundai for service, take a good book as you are probably going to be there for quite some time. My solution is simpler, I will not go back for any service work period! read more

Salesperson crystal was great! Finance as usual was dishonest and ran the massive bait and switch. Morgan was the finance person I worked with. Over the phone she told me that Westlake was the only bank that would buy the loan, that they required a $500 down payment and that the total amount financed was about 16k. Near the end of signing off on paperwork I noticed there was a form that said 0 down payment, then another that said total amount financed was 14k, so I asked who funded the loan and Morgan stated capital one. So she lied about Westlake being the only bank that would purchase the loan, she lied about the total amount being financed and that it forced a minimum $500 down payment and she was more than willing to not say a word about it. Super bait and switch. Extremely dishonest. And did it all with a smile on her face. I would never buy a car or do business with this place again. read more

Every salesman in this dealership are not professional they dont know how to sell vehicles they give attitude they act like they sell bmw or Mercedes when they sell 15k hyundai that break down in the first 3 months STAY AWAY if i can put negative stars i would read more

If it wasn't for meeting Steve today, I would have given this dealership a 1 star rating as I have not had the greatest experience in the past but today was different. I returned my Hyundai Genesis lease to the Naples dealership, where I had the pleasure of working with Steve. His exceptional service left a lasting impression on me. Steve's honesty and kindness set him apart from any other salesmen, and I've met plenty. I enthusiastically recommend him to anyone looking to buy or lease a vehicle. Trustworthy salespeople like Steve are a rare find, and I truly valued his genuine approach and attentiveness to my needs. I want to extend my heartfelt appreciation to Steve Kalinowski for delivering outstanding and empathic service! I hope this review encourages others to connect with Steve and enjoy the same exceptional experience I did. read more

Bought a new 2024 Genesis from them. The "after the sale" service for my Genesis has been horrible. No people to answer phones only annoying and unhelpful AI system. You have to leave your number then get a text thanking you and promising a call from an advisor. One week later, after no return call, same scenario. read more

Michael Johnson made the experience awesome and the manager Johnny Was also great, these guys want to sell Cars and will listen to your needs & offers and work with you, I felt my needs were their concerns. They found exactly what I wanted and the rest was history. Give them a shot and be willing to negotiate for yourself. I highly recommend Tamiami Hyundai. I will use them again. read more

Purchased a Tucson back in 2022, have not had any issues with the car until recently. Took the vehicle in and service was top notch, got everything taken care of and enjoyed the positive Interactions with each employee we encountered. Truly appreciate Carlos who connected us to our sales rep in 2022, recognized us and helped direct us in getting this issue fixed! read more

Excellent service! Never had such a great experience buying a car. My sales guy Arlington listened to what I wanted and needed and delivered. I highly recommend this dealership, everyone was so friendly and professional. I'd give it 10 stars if that was an option! Thank you Arlington and Remi read more

Tamiami Hyundai - Car Dealers Near Me - Naples, Florida

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Absolutely the worst experience ever! I bought a new Kona 2 months ago with 1700 miles at this time. Josh told me it is now having electrical issues and I need to leave my car and have no car to give me during service. I am here from out of town and he just said sorry you will have to find your own way. I'm am shocked how Hyundai is not standing behind their car! Do not go to this a as store as they do not stand behind their product!!! read more

nowadays the professionalism has gone sideways me and my Fiancee both personally work for businesses where we have to deal with customers on a. daily basis and we have never seen this type of customer service, this head of operations instead of looking for a way to fix the issue, it's just extremely rude and unprofessional while carlos has been nothing but professional and keeps being a great example of customer service unlike her. my question is if we're leasing a car how is she going to deny us service for their own car? who does that? we have been nothing but professional customers and she's been nothing but a rude head of operations for this dealer! read more

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I went today to check the cars since I want to trade in my car. Walked around the showroom and there were plenty of salespeople just talking to each other, not one approached me to ask what I was looking for, some sales guy was practicing his putting skills, I walked the whole area in the used cars lot and still Not one approached me. I guess I will take my business somewhere else since it seems they don't want to sell a car. read more

Under time pressure I showed up without an appointment right after opening to address a battery problem. They had installed a new battery 10 months prior. Alejandra the service manager was very pleasant and professional. She got my battery and charging system thoroughly checked very quickly and determined I only needed to drive the car a bit to recharge the battery....everything was good.... No charge! Honest, thorough, professional and quick...you can't ask for much more. read more

Wish we had read all the reviews before taking my son's car to this dealership for a service recall. His car has a faulty alternator, but it was running ok: he took it in following up on recall letter and they proceeded to take his car apart 11/30/23... it's impossible to get anyone to reply or help, but he found out his car won't be available until January 2024! He needs his car for work and has been riding his long board ( electric skateboard ) to and from work 6 days a week, 45 minutes each way ! God forbid he has an accident!! We will be going after Hyundai with best legal help we can get !! read more

Every salesman in this dealership are not professional they dont know how to sell vehicles they give attitude they act like they sell bmw or Mercedes when they sell 15k hyundai that break down in the first 3 months STAY AWAY if i can put negative stars i would read more