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Rick Hendrick Chevrolet Naples

2.0 (124 reviews)
Closed 12:00 pm - 5:00 PM
Updated a few days ago

Services - Rick Hendrick Chevrolet Naples

Check engine light

Engine oil light diagnosis

Auto general diagnosis

15 More Services

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto brake repair

Auto engine repair

Auto steering and suspension repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

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Recommended Reviews - Rick Hendrick Chevrolet Naples

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Nova G.

I purchased a brand-new truck in 2024 from Hendrick Chevrolet, and I've had a string of frustrating and disappointing experiences with their service department ever since. Shortly after driving it off the lot, I noticed a clicking noise, which turned out to be related to the front hub bearings--something that should have been covered under warranty. I also reported a vibration issue, but instead of properly diagnosing it under warranty, Hendrick Chevrolet sent me a text message requesting approval for nearly $500 in charges. When I called to question this, Jack from the service department spoke over me, dismissed my concerns, and ultimately charged me $89 anyway, claiming it was the "real" test fee. Despite repeatedly asking not to be routed to Jack due to his dismissive and rude behavior, I was continuously transferred to him--each time being cut off mid-sentence and told I was wrong, without any effort to understand or help. Later, I returned with new issues--grease on the inside of the front wheel, noise, and vibration again. It took them two weeks just to get back to me, and when they did, they sent me a text with nearly $4,000 worth of recommended repairs, many of which were unnecessary and absurdly premature. For example: Front differential fluid change (recommended at 100,000 miles, I have 29,000) Brake fluid flush (recommended at 45,000 miles) Rear differential service and other maintenance way ahead of schedule GM has since confirmed that these services were not due and even questioned the pricing in Hendrick's text messages. I was also told by another manager at the dealership that they've tried to overcharge him through the same text-message repair system. To make matters worse, Hendrick refused to inspect other unrelated engine concerns because I declined their overpriced brake job--even though Jack had me look at the brakes myself, and I saw they still had well over half their life left. The vibration likely caused by bad hub bearings and CV axle should have been considered in the premature brake wear, but again, Jack wouldn't listen to a word I said. When I tried to bring up that my extended warranty through GM might cover some of this, Jack cursed me out over the phone. I also had an upsetting interaction with another staff member, Jessenia, who was unnecessarily aggressive and rude--completely unprovoked. To anyone considering service with Hendrick Chevrolet: Double-check all recommended services with GM or your owner's manual. Don't trust the "urgent" labels they assign--some of mine were 60,000 miles early. Watch the inflated prices sent via text. Don't assume they'll respect your warranty coverage. And don't be surprised if you're talked down to or treated poorly when you ask questions. I've had warranty work denied, services pushed way too early, my concerns ignored, and multiple instances of unprofessional behavior from the staff. This is not how a dealership should treat its customers

Multiple attempts to contact my sales rep about a month after I bought a car from them.

ultiple attempts to contact my sales rep about a month after I bought a car from them. Got charged fees I was not made aware of at time of purchase and this is the explanation I got!

Deal sheet
Dana M.

I'm in Ohio and was looking for a used Tahoe. This location had exactly what I wanted. Once I made contact with a "sales person", I was provided a detail of the straight up sales price of the vehicle, WAY more than I expected. Un heard of fees such as electronic registration? Everyone is doing that now. Admin charge? Doc stamps? License and registration? When I replied to the email with questions about these, the communication stopped. I left numerous phone messages on Tyler's voicemail. Crickets. Yet I'm still getting emails from another address at the location about me doing business with the location. Funny thing is, the emails from the female in the emails, have a telephone number which rings to a NON car dealership entity! Needless to say, I found another vehicle last week which I am totally happy with. This place can be kick rocks as far as I'm concerned.

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6 months ago

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Ask the Community - Rick Hendrick Chevrolet Naples

Review Highlights - Rick Hendrick Chevrolet Naples

I was met by Joe Castillo upon my arrival and I explained the symptoms of my car, not revealing that I felt the steering sensor was the issue.

Mentioned in 2 reviews

Read more highlights

Germain Honda Of Naples

Germain Honda Of Naples

(124 reviews)

The gentleman who was up next to take calls was very polite and took…read moreOur 'non-mechanical question' in stride. He directed us to pull over and he would be right over -- which he was!! He very patiently guided my husband thru the process of solving the problem and we were on our way home in time at all. An excellent experience at Honda of Naples. This gentleman is a definite asset to this dealership.

Update -you can read the dealer's response underneath my review and they said "I inquired about…read moreadditional models and chose the HRV" Another blatant lie. They're trying to rewrite the script. #NoRemorse #DailyEvents #WeNeedToGetSmarter. I had been texting and speaking on the phone with salesman Kahj about a white CRV. He even sent me a lease breakdown in writing -- and not once did we ever discuss an HRV. I was very clear that I wanted a CRV. When I arrived at the dealership, the first car they showed me was extremely basic -- it even had a hand pump to raise the seat! I said, "Forget it," so they brought out another car. I liked that one and agreed to purchase it, believing it was a CRV. At no point did Kahj ever say the word "HRV." I'm not a car expert, so I didn't know the difference. Based on our texts and phone calls, I fully believed I was buying a CRV. It wasn't until I was sitting down to sign the paperwork that I noticed it said HRV. I stopped and said, "Wait a minute -- this says HRV! I thought I was buying a CRV!" Kahj's response? "Oh, it's only two inches smaller -- almost the same car." I should have walked out right then and there. No excuse -- I was just shocked, the process was moving fast, and I went along with it. #PeoplePleaserMoment When I got home, I reviewed all the texts and called my brother, who immediately said, "That's bait and switch." I texted Kahj and called Anthony, the finance manager -- but conveniently, he was "not in," even though I had just seen him ten minutes earlier. I told them I would not accept the car they were trying to deliver. I plan to speak with the general manager on Monday -- and then I'm going to shout it from the mountain tops: Save yourself the trouble and go somewhere else. Especially if you're a single female -- sadly, this kind of thing still happens in this day and age. That salesman knew he never showed me or told me it was an HRV. Anyone can look at our text exchange and see why I believed I buying a CRV. Now he claims he "mentioned the HRV trim" -- maybe he did, but I never heard it.

Tamiami Hyundai

Tamiami Hyundai

(99 reviews)

Shopping for cars is overwhelming. We stopped by Tamiami Hyundai after checking out the cars at…read moreAirport Kia of Naples. We wanted to scope out the Hyundai Palisade and Santa Fe. Arlington helped us with some pre-owned or used vehicle options. We had looked at their inventory online so had an idea of what we wanted to see. The Palisade has same body type as the Kia Telluride as Hyundai owns Kia. Palisade is more spacious. Oh man, loooooooove the new Santa Fe body which looks like the new Telluride body type. Boxier and more rugged. Don't even get me started on the MATTE FINISH!!! Any car in matte finish is a so BADASS!!! It was nice to see our options, sit in the cars, hear about the different features each level offers. Arlington was wonderful, patient and so helpful. Very down to earth and doesn't act like your typical car salesman. Haha. Sorry but it's true. Thanks Arlington for your help. We're still scoping out options before making a final decision. Great lot with tons of options. Very organized and staff is friendly here. Love the little golf play area to keep the kids busy. Great idea!

Today I had to visit Huynday of Naples again. Not because I like to do it but because nobody pick…read moreup the phone. OK, I did it. Made an appointment for servicing the car. After that went to parts department with one short question about the paint code. Three men were staying 5 yards away from counter. No body approach to the counter, after couple of minutes of waiting, one of them began yelling what I need and how my name. I assume he expected I had to yell as well. When I told him what I need, he answered me the same loud manner the paint code. Not printed code. Not write it down on piece of paper, just articulated. Apparently he thought anybody ready to memorize codes which consist random letters and figures. I had to ask him to write it. He did it with such a sour face... And in the end I decided to find out lease terms and conditions for the new car. Was staying about 7 minutes in renovated and looks awesome room. Nobody look at me, no body asked me what I need. Total ignorance. Four different men were around me, all were very busy, one was reading a news paper, another one searched something in cell phone. All were with serious and focused faces. I regret I bought the car and now I have to communicate and use the dealership where customer ignorance is common practice. Where after the sales contract is signed, nobody worries about Customers' needs. And I really upset that Huynday HQ does nothing to fix the situation. I wish I could another dealership in Naples...

Naples Chrysler Dodge Jeep RAM

Naples Chrysler Dodge Jeep RAM

(294 reviews)

The service department is top notch. I live in Ft Myers and take the extra time & miles to travel…read morehere. Oracia and his crew do a good job in communicating with me in finding the best fix for my Jeep Willy. Bravo

I brought my Jeep to Naples Chrysler Dodge Jeep Ram because I'm about 500 miles from my warranty…read moreending and about three months from the end of my lease. I specifically called ahead and was told by a service advisor (Carlos) to bring the car in so they could check for any remaining warranty items and address an open recall. I dropped the vehicle off the night before my appointment. The next day I received no communication at all from the dealership. At 1:18 PM I texted Carlos to ask for an update and was told the car had been assigned to a technician who was still working on another vehicle. After hearing nothing else, I followed up again at 5:41 PM and was then told it typically takes 24-48 hours just to look at a car because they are "in season" and have about 150 cars. If that's the case, I don't understand the purpose of scheduling an appointment, and none of this was communicated when I was told to bring the vehicle in. Since I couldn't leave the car another day, I said I would pick it up. Carlos told me he wasn't there anymore, that they close at 6, and that other service reps would help me. When I arrived, I was told the car was with a mechanic and asked if I still wanted it. I said yes. Someone eventually pulled it up and handed me the keys -- no apology, no explanation, no hello or goodbye, and no attempt to make the situation right. I also sent a note to the General Manager about the experience and never received any response, which says a lot given the weekly mailers and advertisements they send talking about how much they value customers. I've owned many different brands of cars over the years and have never experienced this level of disregard for basic customer service. Ironically, the service department is quick to hand you paperwork explaining how to give them perfect survey scores, yet the actual customer experience doesn't come close to meeting even the basics. Needless to say, I won't be leasing another vehicle here, and my wife won't be servicing or leasing her Jeep here either. With over 100 Jeep dealers in Florida competing for business, it's surprising to see a dealership try this little.

Tamiami Hyundai Service - I bought another Toyota because I was told that they can't buy used Toyotas

Tamiami Hyundai Service

(8 reviews)

****Avoid this dealership at ALL costs. They do NOT care about their customers****…read more My elderly parents brought their car to this dealership, while the dealer was in possession of their car (30 days) the windshield was cracked. Instead of taking responsibility, the dealership claimed they "reviewed the footage" and said it was inconclusive how the crack occurred. Convenient, right? We are also still waiting on the Condition Report that the dealer was supposed to take of the cars condition at drop off but that is also "still missing". What's even worse is that after saying this, they have completely stopped responding. No phone calls returned. No emails answered. Nothing. Absolute silence. As a result, my parents, who are seniors, are now being forced to drive around with a cracked windshield that obstructs their view, creating a serious safety hazard, while they wait for this dealership to do the bare minimum and respond. This is not just unprofessional, it's irresponsible. If this is how they treat customers when something goes wrong, especially elderly customers, then people deserve to know. They clearly have no urgency, no accountability, and no concern for customer safety. Save yourself all the stress of now having to make a police report, filing a complaint with the state DMV, and filing a consumer protection complaintand. Take your business elsewhere!!

Well, I'd love to have something positive to say but I've never been able to reach the service…read moredepartment. My last two services I just gave up and went to fort myers, this time I've called 6 times over two days and of the two calls that were answered, they immediately hung up. Oh, I almost forgot. Genesis concierge set an appointment for me 6 months ago with this dealership. I should've received a loaner drop off. Instead, no call no show. The one star rating is well deserved here.

Rick Hendrick Chevrolet Naples - autorepair - Updated May 2026

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