I spoke with Chris about a car and we agreed on a price, then I submitted a credit app and they gave me numbers and I agreed and we had a deal. I asked if I could pay the deposit over the phone so that the car won't get sold, 2 hours later they told me that the car was sold to another customer. I called and spoke with Laz and he told me that he's going to check and put me on hold and just kept me on hold and never got back. Then I called and spoke with Brandon in sales and he was being very argumentative and disrespectful. I asked multiple times to speak with their manager Mario but he's always "busy". Buyers beware! read more

I went to other dealerships (Germain) in the area and they were rude, tried to low ball me and pushy. I decided after that experience to go to Naples Infiniti to look for a QX50. Right away I was greeted by Antoine, he was so professional, friendly, laid back and not pushy at all. I ended up purchasing from him and couldn't be happier. They gave me what I wanted for my trade in and some add ons with the sale of my new car. I felt like I was treated like a queen. They definitely go above and beyond and the customer service is amazing. Plus free car washes for as long as you own the vehicle. Hands down highly recommend. 10/10 read more

Naples INFINITI - Car Dealers Near Me - Naples, Florida

As the saying goes, "some things never change", Naples Infiniti lives up to all the stereotypes of car dealers. I had hoped to have an easy transaction with my vehicle purchase but John and Luxon killed that thought. I'm not sure if they intentionally deceive people or just don't listen to peoples concerns. Needless to say it was frustrating and I would never return. After the sale I became invisible and no one returned my calls to discuss my issue. Even the General Manager ignored my call. Hopefully they learn to treat people with respect and figure out it's not 1985 and the buying public has changed. read more

I did not have a good experience at Naples Infiniti where I purchased my 2023 QX60 in late September. They advertise a 150+ point inspection on their used vehicles. However, on the test drive I pointed out three issues that did not seem right with the vehicle (breaks, AC, and backup camera) which should have been identified and rectified BEFORE putting the vehicle out for sale. When I pointed out my concerns, I was told by the salesman that the breaks were just wet, the backup camera was just dirty and I did not put the AC on correctly. Eventually, they did fix the breaks (rotors) so I did purchase the vehicle. However, over the next 6 weeks I had to leave my vehicle with them on two occasions, for almost 4 of those weeks when it became obvious, finally even to them, the AC and backup camera were not functioning correctly. On the last occasion when I dropped the vehicle off, they called me two weeks later and said the AC was fixed but did not even remember what else they were supposed to do! They then had to keep the car another week to complete the work. Then after all this, I was not even offered an apology or any compensation for the inconvenience they caused. Most good dealerships recognize when they have not treated a customer very well and will go to great lengths to compensate the customer for their inconvenience (I WAS given a minor discount on one item I asked them to complete at my cost...but it was minimal). So, after all this, I could not recommend Naples Infiniti to anyone. In fact, I'm so disappointed and frustrated with Naples Infiniti that I will more than likely take my vehicle elsewhere for service. read more

My glove compartment sprung open so I took my car to the service department at Naples Infiniti. I thought they would put it back together quickly. However, I was watching my car still in the entrance area, and after 10-15 minutes this young man called me to his office to talk to me. He showed me a diagram showing a new glove compartment and he said we can't repair it and the part plus labor would cost $1500.00. My jaw hit the floor! He said it can't be repaired and I would have to purchase the whole thing! I was watching my car the whole time and no one ever looked at it. I just knew the someone was being very lazy! I went home and called The Fort Myers Infiniti and they said for me to bring it in and they'd look at it. I went there and the service manager poped it back in and he did not charge me. Do not trust these people! read more

I hate the car shopping experience so much that I have put it off for too many years, and driving a car with 180,000. I visited a Hyundai dealership several times over a period of 6 months, Trying to negotiate a new car purchase. They had large markups beyond the MSRP, and offered me $300 on my trade, leaving me frustrated. I found a 2020 Infiniti QX60 online, offered for a fair price, coming off a lease with only 16,000 miles. I met Anthony Latino for a test drive At Naples Infiniti . What a marvelous experience. No pressure, no games,no hard sell, funny and knowledgable. A good product at a fair price. I made an acceptable offer which was accepted, we closed the next morning with a minimum of fuss. Pkease give this dealership and Anthony Latina a chance for your business. read more

After spending two days at Ft Myers Infinity without any success, we contacted'G' at Naples Infinity who found our car in minutes. We were on our way and had closed, finished the deal and we're on our way home with our new car in about three hours! G is the best! I would highly recommend him and Naples Infinity! read more

Such a great place to get your new vehicle wether it's an infinity or something different Jonathan is the person to talk to, no hassle, no waiting, no drama, no going back and forth, told him what I was looking for and he delivered. First time I ever walked to a dealership and got what I wanted, the price and car I wanted in less than 2 hours, that's including financing and signing everything. The service was so good, I came back a week later to get my mom a new car and we walked away with a Range Rover for her which she loves by the way. read more

My wife car is still under warranty engine light is showing, well then I called to Naples Infiniti request them to take a look at least so my wife doesn't get stuck in middle of the road. But service department is not ready to look at the car until Tuesday neither want to give loaner until Tuesday. And Tuesday is still 4 days away. VERY DISAPPOINTED!! read more

Took my car to Infiniti after it leaving me stranded , I paid for a tow , got it there cause I have a extended warranty, & they claimed it was the battery and terminal was the issue, called me back said it was done , drove it home, next day I go out , drive a mile down the road same issue occurred again , had to call Infiniti and get them to pay for a tow this time, and then all of a sudden it was the alternator, got it dropped off , on Saturday before they closed, had to wait till Monday to figure that out since dealers are closed on Sunday's, they said the car could possibly be done Wednesday if the part comes in , we were okay with that , so I call back Wednesday afternoon , to get a update on the car, around 2pm we called , the receptionist said our service advisor wasn't at his desk and he would call me in a bit, nobody called me back, so I called back a few hours later around 5:00pm , receptionist told me the same thing "I will make sure he calls you back before we close" , same thing happened they closed and I never got a call back, now today is Thursday , I called sometime around 3 , called back at Infinti so I can get a update , receptionist says the same thing "I will make sure he calls you back by the end of the day" no call back at all, no update at all. read more

Today I took in my Infiniti QX30 for service due to an error message popping up on my dashboard screen. I had the pleasure of dealing with Dylan Jones, who helped me out tremendously today! Had a delightful experience at Naples Infiniti and will be back for any future service issues! read more

Awful experience having my wife's car detailed there. They damaged the paint job, tried to repair it but with a color that was not the exact shade of the original. Scuff marks were also left on the back of the seats inside. The manager agreed to compensate my wife for the paint job but then gave my wife the run-around and the compensation never arrived. Do not use Naples Infiniti for even something as simple as detailing! read more

The service team is disrespectful and unprofessional. They: 1. Lost the service history for my car. 2. Could not tell me whether a service had been performed on my car or not. 3. Made inconsistent statements regarding appropriate service intervals. 4. Did not return phone calls. read more

If you are buying a car from here, do not expect a loaner. They promise a loaner and do not follow through. I purchased a QX80 for the 2nd time and have been a Naples Infiniti fan for probably over 12 years or so and always been provided a loaner. Today I was advised all of a sudden that they do not provide loaners unless the service is over 90 min. I have purchased the extended warranty and been a faithful customer. I don't think I will be purchasing from here again. Also, on the QX80, if you are a passenger in the front seat and want to speak with someone on the phone you have to be in the drivers seat for the person on the other end to hear you. Defect! read more

I'm not sure who Jennifer Mogle is , but she is rude as hell on the phone and has zero customer service skills. If you want 5 stars all your dealership employees should treat people with respect . She definitely doesn't have respect or phone manners. read more

The dealership serviced my car for a warning the gas cap was loose. The labor was $179.99 per hour and the total bill was $1400. In the rest of the country, the hourly rate would be halve of what I was charged. I would never go back to this dealership to buy or have a car serviced. read more

Purchased multiple new Infiniti's from Bryan, every time was quick, easy and the best price.

I took my car to Infiniti of Naples to diagnose an issue that had baffled two other mechanics/garages. After a long period of time (6+ hours), my car would not start. Once started (via a quick lithium battery pulse) it would run without issue throughout the day. It would stop and start all day, but after 6 or so hours of sitting, the car was dead. I figured it was a parasitic drain of some sort. I was told by other mechanics that my battery was good, my starter was good and my alternator was good. Alex and Mike at Infiniti of Naples worked to diagnose the problem by keeping the car for 2 days. They finally determined that the battery may have had a bad cell. They replaced the battery and were no longer able to recreate the issue. The battery was expensive, but does carry a 2 year "no cost" replacement warranty and an 8 year general warranty. Infiniti of Naples worked with me to bring the cost closer to other estimates I had received for the service and after dropping my car on Monday, I picked it up on Wednesday and the problem was resolved. It's now been a few days and the problem is non-existent. I was always notified as to what was happening and received both text and phone updates with status updates. Excellent customer service. read more

Naples INFINITI - Car Dealers Near Me - Naples, Florida

Great experience here! No hassle, pressure sales. Ask for Gerosky he is wonderful, works hard to make sure you have a great buying experience. Even the finance guys are great! Service goes above and beyond. Thank You! read more

I was shopping for a 2018 Q50 sedan to lease this past week. I had been working tirelessly with Infiniti of Ft Myers who was haggling back and forth on price for days. I decided to give Naples a shot and within minutes Cullin called me and I told him exactly what I wanted and the price he had to get to. They waisted no time. Within 30 minutes he had 2 options same color and at the price that would make me come in and sign and drive that night. We took delivery of the car and couldn't be happier. In and out of finance and car detailed within a hour and 15 minutes. If your looking for great service and no bs pricing go straight to Infiniti of Naples and ask for Cullin read more

We decided to buy a new car within a day and got in touch with Cullen at Naples Infiniti and he was a fabulous sales person! He made us feel comfortable and not pressured at all, worked with the price that we had in mind and got us in our new car. We are very happy we decided to purchase from Naples Infiniti and that too from Cullen. If you are planning on buying a new vehicle, definitely give Infiniti a chance and please ask for Cullen!!! read more

After setting up a confirmed appt to test drive a pre-owned Q50 and after driving 1.5 hrs to the dealership, we were told that "Oh, I'm sorry the vehicle was sold". The salesman then says "But we have others just like it". He then states "Oh I'm sorry but those have sold too". He then attemted to steer us into something else but by that time I had enough of this. We had communicated often so he had my cell # and made no attempt to contact us prior to our travelling to Naples. This type of practice is what truly earns car dealers their reputations as having no integrity. This practice is something one finds at a Kia or Toyota dealer, not an upscale dealership such as Infiniti. A complete embarrassment but I doubt these people even care. And I'm sure Brian M. will just say "We will treat this as a constructive learning experience to share with our team. We do hope that we may have the opportunity to earn your business again in the future." read more

Dropped of the car on a Saturday. Front passenger floor was wet due to a leak. I told them to check the AC before because that happens to me on my previous car. I left town on Sunday and was told they would follow up with me during the week. I never received a call from them. I called on Wednesday to ask for the status and was told they we're getting someone to check on the windshield seal. Was called later to ask me for $185 to fix the problem. I called again Friday and was then told that the windshield was not the problem they found an issue with the AC but it may not be ready by Monday when I needed the car. I asked for a loaner and they told me the would called me back to see if the could have it ready by Monday. I never got a called back. I called twice on Monday and left messages but no one called back. I showed up around 4pm and the service advisor was looking at his phone, I asked for my car and his said they needed to check with the windshield people because they think that's the problem. What? I asked for my car and left. DONT TAKE YOUR CAR HERE FOR SERVICE. It's the second time I had a bad experience. The first time they had to order parts for repair and they forgot to order them and didn't have notes in the system. Never called back, I called a second time and once again they have forgotten to place the order. They are horrible! read more

Gerosky takes the time to explain all the technology inside and out. He really knows cars especially infinitis. Very friendly and patient. Ask for him. you won't be dissapointed. The Sales Manager Preston is also very pleasant and tries hard to please you. Met the Owner Joe Parisi seems to run a top dealership. read more

The service advisors here are very pushy to up sell and it is very annoying. Cabin Micro filters, over $100 and wiper blades almost $80 and air filter at 26000 miles $76 give me a break. I was never pushed to do any of that on my last 3 Infiniti when I lived up North! read more

This is the second vehicle we purchased from Infiniti Bonita Springs. My background is in management and finance. I know how to shop for a deal and I know what to look for when given answers to my questions. I am pleased with how attentive the sales people are without being pushy. They really do try to go the extra mile with pricing and especially with service. The General Manager, Joseph is also easy to work with. I can see the kind of respect and camaraderie the staff has with him. Which makes perfect sense as to why my experiences here has always been great. I can finally trust buying a car without being stressed. They are good group of people where I feel secure doing business with them. read more

I want to give a big shout out to the infinity staff at Naples Infinity I'm visiting from Chicago and had issues with my car they took excellent care of me and made me feel like I was home....great great staff read more

I have bought a lot of cars in the past and there is nothing I hate more than sitting at the dealership. I received an email from Preston the sales manager. We corresponded a few times No Games,, No Pressure just provided me the info I needed. While his competition was constantly calling me trying to get me to come in. When I walked into the dealership the deal was done Preston had worked everything out just had to sign. I even texted him my DL and IC to speed thngs up. First Class Service. Thanks Preston! read more

I was treated unfairly in replacing an defective part. I would not do business with this dealership.

I had such a great experience today at Infiniti. This is my first ever CPO car and I couldn't be more thrilled. John Lawson is an exceptional salesman and very knowledgeable. I would highly recommend you go see him, especially if you're not a real "car person" like myself. He knew what was important to me and showed me so many options until I came back to the one he pointed out first. I drove away with the car that I've always wanted! Cory in finance was so beautiful and wonderful to work with as well. Truly nice people there. My first Florida car, and I will direct everyone to John and Infiniti Bonita springs ;) read more

Hands down one of the best dealerships I have ever been to. The whole staff is extremely helpful and friendly. Everyone does their best at making you feel welcome and finding you the perfect vehicle and service you need! I always recommend Bonita Springs Infiniti to anyone that is looking for a new car. read more