Fantastic service department. These folks are very good at what they do. We buy cars from them too. Excellent experiences.

My observations. They put a 69 year old woman in danger. I should have read the Yelp reviews before buying a certified 2020 Audi Q3 in 2024. But my fiance insisted and said the salesperson was really nice. My fiance's battery went dead on 7/30/25. I jumped it that evening and let the battery charge for a half hour. Dead the next morning and wouldn't jump, multiple tries. I drove to Auto Zone and got a new battery because the Audi dealer is 1.5 hours away, round-trip. Replaced the battery and drove immediately to Audi Naples. Audi told me to let them replace the battery AGAIN and TRY to get my money back from Auto Zone. I refused because I don't want another Audi battery with "Sudden Death Syndrome"! They charged my fiance $291 to reprogram the Audi for a new non-Audi battery. Verified by the Shop Foreman. BS! This reprogramming fee after battery change is NOT required by many manufacturers, but VW Audi wants your money! My fiance then drove to North Georgia for a family emergency, where she noticed that the Audi Q3 wasn't displaying tire pressure, battery charge, service displays, etc. The reprogramming didn't even work! Now she's 10 hours away and afraid to drive back alone. I'll fly up there and help her drive back. $266 for a battery that works, $291 for Audi to "reprogram" that didn't work. Flight $?. Huge waste of time and money! I'll never buy an Audi or VW product again! Horrible, arrogant, disgusting! read more

Audi Naples - Receipt - Car Dealers Near Me - Naples, Florida

From the first communication to the very last this was hands down the best car purchasing experience I have ever had. Mike Schutt and Kyle Harsh were incredible to work with. Knowledgeable, customer service oriented, polite, respectful, extremely fair, honest and so much more. My husband and I drove five hours round-trip and were so happy we did. We would definitely do it all over again to get the chance to work with these gentlemen. We will definitely be repeat customers. Thank you for making something that can be unpleasant an easy and rewarding experience! I absolutely love my new Audi S5 cabriolet. read more

Audi Naples - Audi S5 Cabriolet - Car Dealers Near Me - Naples, Florida

Experience horrible. We are customers over 20 years for buying cars or making all works in Audi and February 27th, 2025 I was supposed to leave the car for breaks pads and rod for $1841 or maybe more and needed a car, and because I forgot the update of the insurance of my car, they refused to give the car. They forced me to call my insurance which never replied, I was asking Audi to help me, they didn't. They left me to be humiliated in front of everyone in the dealership. At the end I took my car back, removed the tag, and only at that time the offer me an Uber but it was too late (40 minutes to be humiliated was enough), so I brought my car to be fixed in another place where I paid only $500, they were able to fix my breaks in few hours. I have been nicely treated. At the end I win as I paid cheaper but very disappointed by Audi for being so rude and so expensive. read more

When you purchase your vehicle the experience is satisfactory Once you get involved with the service department it all goes south. Appointments don't matter. They take as many as they get. You wait 5 hours for an oil change They will Uber you to the coastland mall but how long can you possibly wander there. This is my second car I have leased here and it will be my last Audi, a luxury brand, should provide a service experience that isn't so painful read more

I don't even live in Naples but bought a car here while on vacation because I was curious and the deals that they had were great. Thanks Jamie read more

Recently purchased an Audi S5 and it had a recall on the tires. I took it in and they replaced the tires but I had to pay for an alignment! Seems to me a recall is there issue not mine . I have been driving Audi's for 20 years maybe need to look elsewhere. Check out vehicles other than Audi! I have had the car for 10 months, never hit a pot hole (in Florida) or a curb. Only have 7000 miles on it and it needs an alignment. Ok read more

service- I have been going to this Audi dealership for service for years. I'm not going to pretend it's reasonable to pay for Audi maintenance or repairs. That's asinine. I will say that working with Andrew and the service department has been very pleasant considering the cost of maintaining and repairing these vehicles. My head usually comes close to exploding when I get the prices, but they, take the time to explain the benefits of repairs and the time frame for which they need to be completed. Andrew has been awesome with me. Patient helps explain comfort versus safety, etc. at the end of the day. These are not cheap cars to have, but Andrew's professionalism has gone long way with me sales- recently been working with Dorian in sale to locate my next Audi. Dorian is also someone that engenders trust and is comfortable to be around . I love that. He takes the time to make sure I am getting the most value for such a big purchase. He's very helpful and assisting me with deciding which vehicle and options are the best for me and I don't feel pressured to just take any vehicle, I feel he truly wants me to be happy with my purchase and appreciate that it is a big purchase for someone in my income bracket overall I have had very positive experiences at Audi Naples. read more

My 3rd Audi Naples purchase ...Another absolutely phenomenal experience! Jeff Sawick is one of the most authentic, knowledgeable, and personable advisors -that I have ever had the pleasure of working with, buying a new car. He made my experience enlightening and memorable. If it wasn't for him -I would have never been able to get into the car of my dreams. If you want an experience like mine, then I implore you to ask for Jeff Sawick -when you decide to purchase your next Audi! It will be the best decision you ever made. Always ask for Joey Hanitz, as your service advisor. He is on top of everything and truly cares for his customers. I never have to want for anything. Management is on top of their game at Audi Naples! Jason Meixel runs Audi Naples, like a well played symphony. He makes me feel Important -when I'm at Audi. Always remembers me and always greets me by name. Patti Lowe, in the finance department, is delightful to work with. She had everything ready, when I arrived and I was in and out in 15 minutes! No one can say that with other dealerships. Her preparedness is efficient and effective -for those who don't have a lot of time to sit around at the dealer-and just want to be in and out!! I truly feel special when I'm at Audi Naples. That is something you do not feel at other luxury dealers. I look forward to my next purchase. read more

Audi Naples - Car Dealers Near Me - Naples, Florida

Tried buying a car from this dealership. But like every other dealer these days they try their best to make you part with your money for the benefit of their pockets. I don't need the optional protection service. I don't need the prepaid maintenance. Yet they want you to buy it almost at gun point. You have to buy that or you don't get the car. Is like you're being held hostage. This is not a long term practice that makes people want to deal with you. Is a dumb way to do business. You are on the car selling business. Not on the hostage demand business. Kudos for not adding an ADM but adding 10k worth of must buy options. Stay away is all I can say. read more

I called this dealership on 1/4/24 about a vehicle they had online. I spoke with a salesperson at 9am he told me the car was available. I told him I was 100+ miles away he said not to worry it will be here when you arrive. I told him I was be there around 12:30 I revived a call from him around 12:15 that the car is being purchased and it infinancing. I told him that I should of revived a call if I was still interested (nothing) Then he goes and tell me that I have another vehicle nothing close to what I wanted. Just be on guard with this dealership. Very poor business manners. I went ahead and purchased a vehicle from another dealer the same day. I would definitely stay away from this dealership. New Audi SQ8 owner read more

Their service department performed a "routine transmission service" with the wrong type of fluid (and overfilled) on this vehicle at 39K miles. This voided the factory powertrain warranty and 48K miles I had a total transmission failure with the vehicle needing a new transmission. Audi of Naples will not help with the bill and said it's my problem now. Report from Mazda dealer: "On 11-29-2023 Mr. Hughes had his Mazda 3 towed in with multiple malfunction warning lights. Upon diagnostics found all codes set for the transmission. The tech removed the dip stick to inspect the fluid of the transmission. Upon doing so we reviled the transmission was over filled, the fluid was all the way up the dip stick. Also the fluid for this transmission is Mazda ATF-FZ. This fluid is blue in color and is also a lifetime fluid that is only service if a major component of the transmission is replaced. We took the liberty to check the car fax and found that on 5-6-23 Audi Volkswagen of Naples performed a transmission service as part of "recommended maintenance". Unfortunately, by doing so, said dealer has damaged the transmission and voided Mr. Hughes' warranty for a transmission replacement. Mr. Hughes has a video from the technician highlighting that the fluid is incorrect and that the level is over filled. Furthermore, the fluid that is in the transmission is very discolored as a result of the internal parts being damaged. The only repair to be made is a total unit replacement. The estimated cost of repair is $6371.25 and the transmission assembly is on back order from Mazda with no current ship time." read more

"I felt unsafe and abandoned" "I cried for 40 mins outside of Audi that evening feared of not getting home 2 hours away" "I felt lied too about the diagnosis and placed in an unsafe circumstance" "I felt myself getting scared and anxious I would not be able to make it home 2 hours away." I was at Audi dealership on August 28th to drop my car an Audi Q3 2020 off to have the sunroof leak fixed along with that the C port was not working possibly due to the water that was came in on the dome lights. I called multiple times for an update the next day and they mentioned the sunroof drains that needed repair and claimed that the technician and service guy had checked the C port and that it was working fine. I had followed up several times that day for an update. I came to pick up my car at 6 since they had told me it would be ready at the end of the day. Everyone was already leaving for the day, Drew checked me out and reassured me the ports were working fine. I counted on them working since I was from out town and driving back to Delray Beach 2 hours away. My phone was on 30% and so I needed to charge my phone taking the servicer's word for it. I got in my car as I was getting ready to take the drive and the C port was not working and doing the same flickering as when I brought it in. I felt myself getting scared and anxious I would not be able to make it home on the phone battery I had. I felt tears coming down as I went into an anxiety attack. Two guys from the office saw how upset I was and rushed over to help me. They tested three different cords and tried to connect my phone via Bluetooth but nothing would work. They spent 40mins with me outside of Audi to try to help my phone get charged so I can make it safely back to Delray Beach. I felt so let down by Audi and felt I would be stranded. These two guys spent time in my car trying to figure out how they can help me get back home safely with a charged phone. They finally tested the usb port and gave me a cord for the usb port they had from Inside thankfully the usb was working. If it weren't for them I would of been stranded on the road with a dead phone. The service guy Drew called me the next day and told me he apologized for the inconvenience and that he should of checked that it was working before checking me out. It was clear the port was not working as we tried 3 different brand new cords at the time. I felt lied too and feel they didn't really check the ports as I requested to begin with. I requested he get me set up in Delray Audi so I can take care of the matter. He called me back and mentioned it was in my best interest to drive two hours back to Naples to get it fixed there as they would be able to cover most of the cost due to the inconvenience and experience I had encountered. He mentioned to me he would of not wanted his wife to drive in this situation so he would get a discount to cover most of the cost. When I emailed him following up about the discount he mentioned they would only be able to do 10%. I was offended as it contradicted what he and I spoke over the phone. I was expected to drive back two hours into town and take time out of my schedule for 10% and problem that they should of noted on the initial inspection. I felt let down that day as I counted on Audi Naples to get me home safely. I feel lied to about the inspection because it shouldn't of been caught and flagged. I feared for 40 mins that evening I would not be able to get home and shocked that they claimed it was working when it was clearly not functioning at all trying every cord I had. I feel ultimately lied too and the experience I encountered I don't wish upon anyone. As I thought that Audi would be a dependable and would of made sure before confirming and discharging me that everything would be working fine. I would of left my car another day if I weren't confirmed everything was fine. I was placed in a very uncomfortable situation and wouldn't wish anyone the experience. I truly felt unsafe and abandoned that evening. read more

Purchased an Audi Q5 from another dealership. Blind assist was not working and was grayed out on vehicle settings. Service told me that the blind assist module was hanging down and needed to be reattached and calibrated. They would charge 3.8 hours for calibration at 300/hr. They also said my rear light was cracked and that was 900 to be fixed. Windshield wipers 167. I said I wanted to get a second opinion and service person said I should fix the blind assist. I went to Naples Auto and he looked under the car and attached the blind assist in a few minutes. Hooked up his computer and found that the blind assist recalibrates itself. There was no crack in rear light but a scratch on the plastic covering. I would have been charged 2300 unnecessarily. My blind assist calibrated itself and is working great. I will never trust this dealership and won't take my car there for any repairs. read more

Andrew at the service center is absolutely stellar! I highly recommend them for any service needs. They accommodated me at a moment's notice, making the whole process super convenient and effortless. I have complete confidence in them. read more

My mother was in the market for a Q5 but hadn't purchased a car in years so I said I would help. I live in San Diego, so visited Yelp for Audi of Naples and read some good reviews for Brandon Headrick and decided to reach out to him about a particular car I saw on their site. Even though it was his day off, he still answered all my questions promptly and then followed up the next day with any minor details. Once we decided on car, Brandon handled everything as the ultimate professional, dealing directly with my mother but keeping me in the loop. Everything was super smooth and he couldn't have made the process any better for the both of us. Truly 5 stars!!!! We would both recommend Brandon to anyone. read more

Today I called Audi Naples to get some information on a car that we were interested.in. I spoke with Dorian Duron. He was so informative and so helpful. I appreciated all the info I received from him. I highly suggest Dorian should you be looking for a new car ! read more

I dealt wit Dorian (5 star) and Henri (5 star). They were upfront and honest. Unfortunately I can't say the same about their 'Lending Loan Specialist'. I was buying for cash (plus my trade in). All was going great until the 'gentleman' lied to me about my funds that I wired in to them (64K). He claimed it would take 3-4 days to receive the wire (I work for the bank!). And J better take a loan otherwise I'll be stuck (I live 90 minutes from this dealership). He really wanted me to take a loan out and I had no desire to do so. It got to the point that I had signed over my title to the Audi I was trading in and he threatened to not allow me to take possession of the new Audi until the wire showed. This was on 12/31/21 at 3 pm. When I said what am I supposed to do? I just sold you my car?? He responded 'Not my problem'. Total 'bully'. Ruined a great experience. Bottom line my wire (which I showed him on my phone) showed at their bank in About 15 min. I left with my beautiful car, but a terrible taste for this dealership (again, except Dorian and Henri). read more

I own an 11 year old Audi TT Quattro Convertible that i bought at another dealership 7 months ago. 2 significant repairs were needed during this time. Loaner cars were offered at no additional cost, and my car was returned to me spotless for both repairs. The first problem I had with the car was a piece of cake. I didn't need a loaner car, and didn't accept one. My car was in and out of the shop quickly, no problem. The second problem that arose was bizarre. 3 times, about 6 weeks apart, the car wouldn't start after it had been driven to a destination. The car did not send codes to the car's computer for a diagnosis, nor were there any visible changes to the warning lights on the dash during these attempted starts. Because of the infrequent nature of the problem, it proved to be a very illusive. During the time my car was tied up, I always had a new car, obviously better than my own. I had daily status texts or calls from my service advisor, Andrew. I was patient as Audi Naples was patient, not spending my money swapping out a bunch of parts. Audi, at the corporate level was enlisted for input on the repair. All of this hoop jumping was done for my 11 year old car without a suggestion that perhaps it's time for a newer car. Bottom line for me? This is my car dealership and repair facility. This entire matter was handled with such integrity and consideration as they insisted on getting this repair right for me. They actually saved me a bunch of money by not swapping out parts, but by spending more time on diagnostics and research with Audi. I can confidently drive my car once again. I actually went back to Audi Naples and sought out management personnel to thank them for their business model and service advisor Andrew for the handling of my TT. read more

Audi Naples - My TT and I thank you, Audi of Naples! - Car Dealers Near Me - Naples, Florida

Run from this dealership!!! Took my 5 year old q5 with 76k miles on it for an engine light on with a code for a thermostat. They charged me more than $2300.00 for the thermostat . 1500 labor. Its a bolt on part!!! even the Service Writer was ashamed! . no more business from me or anyone I know or can tell. This is robbery for this type of repair. The life of this part is expected af 10 years. No more Audi anything for me. read more

Chuck in the technology department helped me again. I have had difficulty with some electronics, and Chuck was able to figure whether it was the car of the operator, me. He made me feel good about my lack of ability, while he was teaching me the correct way to operate the car's system. He also diagnosed problems with the car quickly, and assisted me in getting the problem solved with the service department. In the past 3 years, Chuck has always answered my calls, questions and concerns. He is a real asset to the dealership. read more

On Sunday 9-17-23 our 2011 Audi A5 Quattro soft top convertible began malfunctioning. The top would open completely and stow in the rear compartment properly but would only close half way. During their evaluation of our car they damaged it even more shattering the rear window and rendering the soft top completely nonfunctional. We were told we had 2 options. 1) Repair the top for about $18,000 2) They would buy the car for $2,500. We informed the Audi Service Dept. that we would sell them the car but the $2,500 was not sufficient. The KBB value of our car with a nonfunctional soft top was $6,000, which is what we asked for. The following day they increased their offer to $4,500 plus offered us $1,500 off the purchase of any vehicle on their lot. We immediately told them this was still not acceptable and that we would take no less than $5,000 for the purchase of the car. The Manager of the Service Dept. said he would get back to us based on our latest request. As of today 9-25-23, we still have not received a return call from him. We went to Carmax and sold our car to them for $6,500. I will never purchase another Audi and I will never go to the Audi of Naples Service department again. Not only did they render our Audi undrivable but they were looking to make money on their mistake and our misfortune, the Service Manager outright told me he needed to make money on this deal during our negotiations. read more

We had a highly unusual situation occur and these guys helped find a positive resolution that we are happy with. Our salesman was Brandon and we would absolutely use him again in the future. We also got acquainted with management and they don't quit until you are satisfied. That is such a key quality in this day and age where that type of service is harder and harder to find. I am so appreciative of their efforts. read more

My experience with Naples Audi, was excellent! Inquired online, on a specific vehicle, within 5 minutes, a gentleman by the name of Jesse Robinson, contacted me, via tex. I gave him very specific requirements on the vehicle I was looking for (Monday) met up with him on Tuesday at the showroom. At that's time he located a vehicle, and the car was available for pickup Thursday, plates and all! I found Jesse to be professional, courteous. knowledgeable, clearly a go getter, and got the deal done, without any of the usual back and forth that goes on at other car dealerships. Met with the sales manager, Mike, finance manager, manager in charge of initiation of vehicle and ALL of the personnel were just wonderful to work with. If looking for an Audi, I would certainly recommend Audi Naples, and Jesse Robinson is your man ! This is our 3rd Audi, they are wonderful cars!!! read more

If you are looking for a luxury car, don't walk - run to this dealer. I looked for 2 weeks at all the cars that would be of interest to me - Mercedes, Porsche, BMW, Genesis, and of course Audi. Let me save everyone some time and tell you why I made the decision I did: (Oh by the way I went with an Audi 5). Audi Naples was superior in all these categories: 1. Largest selection by far of luxury SUV options 2. Extremely professional from start to finish 3. Unbelievable attention to every detail. I never had a clue that there were so very many specialists that made this sale work. All were trained meticulously. Must add most importantly, our sales specialist. My husband and I have purchased many luxury cars over the years. Mike Rogers at Audi Naples was the best. I am a realtor working in the luxury home market. I know a professional when I see one. Mike got my concerns and questions from the very beginning. Truth be told, I want to enjoy this experience. I love to laugh. He made it all happen. read more

Joey in service is the best! Really like the concier program for service!

Joey in the service department has been my guiding light for over 10 years. He is so trustworthy, nice and accommodating for my Mother who has a 2007 Audi 4. Still runs like a dream, that's to Joey!! read more

Using your handicap spots so your sales team doesn't have to walk so far is not only distasteful but a violation both lawfully and morally. I sat out in my car back in facing the building (I had 3 empty spots beside me) and I watched as the sales team would back the Audi's in the handicap spots and leave the cars there until someone could move them. For 25 mins all the handicap spots were completely full of Audi cars from the dealership. What was even more concerning was seeing team members outside chatting and not even acknowledging the fact that the cars were blocking these spots for people who need them. I can't give my business to people who think they're better than those with disabilities. Anyone who knowingly parks in those spots are blatantly disrespectful to those who need them. read more

Audi Naples - All three spots were full for over 20 mins until I was about to leave and they started slowly moving them. - Car Dealers Near Me - Naples, Florida

Service was fine but I was overcharged. The visit was for oil change & I asked for them to check the tire pressure as well. The bill came for oil change AND tire rotation, something I had NOT REQUESTED but I was still charged for it. The result is that Audi Naples has now lost a customer. They reversed the charges and gave us the credit. Nice of them to do this, our appreciation on Audi Naples is restored. read more

They are the absolute best! Joey is my favorite but all of the service department is amazing. They always take great care of me and everything I need. Very communicative and just nice guys. read more

Bravo Audi Naples for hiring Joey in their service department. When he's my service coordinator, I feel lucky- like I have a brother who works there! He goes above and beyond and everything is easy with him. When I retrieved my car I found out he used the factory touch up paint and fixed my back bumper (I had a few dings ) he just did it without my asking and it looked great again!! After I got home I realized I left my garage remote in the loaner car! Never fear, Joey had it waiting for me when I returned. No wait. Thanks again Joey, you made replacing a flat tire a painless experience! read more

We have leased/purchased four vehicles from Audi and VW of Naples. Great dealership. Love our salesperson Kyle, service advisor Joey and Charles in parts. They are a great team. Not your typical car dealership, they work hard to win your business and service is a always done right. read more

This stealership wants to charge $200 for a simple check engine light reading. I had mercy on them by giving 2 stars because I know that most dealers also charge some sort of fee. I used to have the Audi Vag-Com code reader so I know what is involved in getting the codes. It takes all of 15 seconds to plug in the computer and read the codes... Moreover, places like Autozone, Pepboys etc. all provide free check engine light readings. Which raises the question: Why does Audi treat customer like crap after we buy $50k+ cars? read more

Had a great experience buying a 2013 Audi A5 cabrio right off the truck with the pickle man. Everything that was promised was delivered. He helped weigh the options between the models I was stuck between. They also did a very good job selling us. I guess they knew we wanted an upgrade and had the car detailed for us to see it in it's spotless state before we even committed to signing. They made the trade in very profitable for us and were pretty close to where we wanted to be. They even came to our house to pick up our other trade so we didn't have to drive back a third time. Once committed and approved for financing the whole process took under three hours and we do not have to go back to get the metal tags. The office was slow, the entire department was either detailing the car, filling it with gas, expediting plates and financing. The car is beautiful and is brilliant on the road. read more

We went out car shopping this weekend. My fiancee got a promotion and while we will wait for the first big paycheck or two before we purchase, we wanted to be well informed. We are looking at small luxury sedans and started here at DeVoe Cadillac with the 2.0 liter turbo ATS sedan, then went to BMW with a 3 Series, and then our third stop was here at Naples Audi. I am going to try and refrain from reviewing the car or the particular salesman because each salesman has their own style and it would not be fair to judge the dealership on the antics of one salesman, noting that there was no particular issues with our salesman (he was very friendly, as salesman should be!) We contemplated the A3 and the A4. We test drove the A3 turbo quattro. Despite my mom working for GM and having some loyalties to Cadillac, this car kicks some butt compared to the Cadillac ATS turbo that would be essentially the same price range as the A3 (but you would be able get more options on the A3). This car was my favorite test drive of the day, I love the pop and mirror and the Audi features. Now the dealership itself is clean and new 1/2 is Audi and 1/2 is VW. However the lot felt small and cramped. Moreover, it was difficult to find a parking spot, we had to do a couple laps. Primarily for that reason, I docked a couple points. The salesman that rode on our test drive seemed to be the most professional of the day. He talked only when necessary and did not try and sell us too hard. He also seemed to have more brand loyalty and any of the previous salesmen, but did not have to brag about it. His stoic salesman technique was appealing to me. read more

We worked with Jamie and it was a pleasant, honest and respectable transaction. This dealership was much farther away from where we lived, but we ended up purchasing our new A4 here because of the awesome customer service. Audi of Naples gets our sales, now and in the future! read more

Disclaimer: I don't often write reviews unless I feel service went above or below the standard. In this case the Service and Experience was way above normal. My Wife and I were blown away with the zero pressure buying Experience offered from Jamie Schutt and Steve Barry. I highly recommend considering Audi Naples when looking for your next vehicle. I know my next car WILL be from Naples Audi. We saved thousands with zero pressure! Thanks to Jamie and Steve for the great Experience read more

purchased car late december 2022 , salesman good, after that all downhill. i am in poor health, asked for weeks now for if title can be transfered to spouse, dealership said no problem, still waiting, i have been making numerours phone call since then, only to hear we will contact you back very shortly, well well well, still waiting, and waiting. i am not sure if i made the right decision in purchasing a car from audi naples. read more

I have been coming to Audi for a long time, in the past I have had issues with their maintenance department but I have to say I was very surprised how much they have changed recently. Their maintenance depart is top notch and I would highly recommend them now. As for my purchasing experience. I traded in my A4 for a 2103 Q5. Jason Giardina great help in choosing the right one. I love it. Never any pressure and never pushy. As a person is sales as well I appreciate that. I defiantly plan on going back, and definitely recommend Jason to al my friends looking for a car. Thank you Jason. read more

Audi Naples is a Top Tier Experience. Service is the backbone of any dealership. Counting all family members? My family has owned over 12 Audi's. So there is the brand loyalty right there. Audi has saved family lives, prevented major injuries, and always provided the best ride on the road. Corporate provides comprehensive 24/7 support for any issue, with genuine smiles and serious attention. The USA representation of a very famous marque is as solid as it gets. I recently bought my first CPO at a 'state of the art' new, huge dealership 4hrs north of Naples. An SQ5. An AutoNation dealership. Beautiful, but with missing links in their chain of command. Understatement. It's a car supermarket. An amazing model, the SQ5. Things didn't go well. Audi Naples worked incredibly hard to work towards a fix for me. Represented Audi Customer Service. Which is what the brand is about. Everything they did was amazing. They basically redelivered the car for me, as though it was a new sale. Their sale. A cabin air quality issue kept coming back. Benzine and other chemicals had been used to flush the A/C. Smoker's car. Two people went to the ER with respiratory issues. Audi Corporate helped tremendously. Arm-twisted the original dealership into selling me a new SQ5 at deep discount. First thing I said was please leave the new car untouched. Leave the plastic on the leather. I'm having Audi Naples prep it. AutoNation slimes cars, inside and out, with product. So, I'm now happy. Very. Audi Naples has made the car their car. Like they sold it to me. They represent Audi. And are dedicated to their customers. Emails from the original dealership come from AutoNation.com. Naples? Come from AudiNaples.com. Audi Naples inherited my frustration, incredibly long emails; basically the result of complications with what should have been a smooth experience; all during a period of family crisis here in Naples. The CPO SQ5 was to be my home on 4 wheels for a ton of long road trips. Why I bought a rocket ship of a car. The problems delayed my exit. My gorgeous new car is now almost ready to go. Audi Naples is finishing up details and perfecting the car. Did a top-tier detail. Ordered me a set of BBS winter wheels for all-season tires. At a solid discount. Installed a hard-wired radar detect system. Again; at a very competitive price. Had a ClearBra laid on the car. Front window tint. Nothing they cannot do for their customer. So I've dropped over 5K at Audi Naples. On an already expensive new car. As I told my service advisor? You drop that kind of money and smile? Don't think twice? That speaks of a great experience. This is my 4th Audi dealership. I've had excellent service up north. But not like this. You're dealing with a complete team here. A family. A chain of command that starts with the head of the service department, and has a throughline to every element of service, every person. You're placed in a brand new loaner Audi while work is being done on your car. Some of the loaners are high end cars. All are beautiful. A great fleet. No doubt, this all starts with the partners who own the franchise. Who are fluent in the language of Audi USA; and what the Audi marque stands for. This is as good as it gets. Don't hesitate to buy a car here. Or to take your Audi in for service. 10 stars across the board. This is where all my future Audi's will be purchased if possible. An R8 at some point soon, I hope. That's a complicated machine for any dealership to handle. Audi Naples is up to it. read more