we arrived at Tamiami Ford and Rex Hayes met us as we exited our vehicle, I stated that we would like to check out two platinum expeditions, he delivered both vehicles to the front door, he explained the difference between both vehicles, and we purchased the one that would suit our needs, If your buying a vehicle at Tamiami Ford I would recommend Rex Hayes as my salesman. Deryl Patterson read more

I didnt care for the most recent service repair experience at Tamiami Ford. Our family knows Sheila and nothing personal against her. I didnt care for the technician who serviced an oil change. Consumers should be given the option of choosing who services their vehicles. Plus, i had a $20 dollar coupon that i knew was a holiday one that had expired for any service or repair. I had opportunities to use it during their timeframe however no transaction was necessary. I asked the front desk kiosk if this still could be honoured and said that they would take care of it. the $20 deduction was not reflected on the bill, and perhaps they counted paying by check instead of credit card avoiding the processing fee as the discount. I will not be bringing a vehicle of mine back here. The one plus of going here which i enjoyed the most was all of the complimentary accommodations and refreshments in the waiting area including their state of the art espresso machine which i enjoyed the hot chocolates! :) read more

Tamiami Ford - Car Dealers Near Me - Naples, Florida

I bought a slightly used 7K mi Ford F150 5 weeks ago and was promised in writing a hard collapsible bed cover by my salesperson This sales person has since quit Tamiami and 5 weeks later no bed cover and I'm heading north soon as week after week nothing materializes I've been patient but it's Hard to stay a happy loyal customer when you get treated like this read more

Nice service crew but refused to replace a PCV on my 2020 Ford Fusion even though the indications and code indicate that is problem, unless they did a full diagnostics for "legal reasons" as I was told, so the cost would be several hundred dollars for a $20 part I've booked the service with a locally-owned repair shop that has much better ratings on reviews read more

This review is about systemic failure, not a single bad visit. Over the course of owning two Ford Focus EVs, my family dealt with repeated cooling system failures at Tamiami Ford -- the same warnings, the same shutdowns, and the same assurances that the issue was "fixed." What ultimately became clear is that Ford Technical Service Bulletins describing these exact failures were repeatedly overlooked or ignored. In one instance, a TSB issued years earlier matched the problem perfectly and was only acknowledged after extensive disassembly. In another, a battery failure was misdiagnosed, I was charged for a repair that did not resolve the issue, and only later was coolant intrusion into the battery acknowledged as a known problem. When the final failure resulted in a $20,000 battery replacement on a vehicle worth far less, dealership management declined to assist in any meaningful way. No goodwill support, no third-party options, no help navigating GAP coverage -- only an offer to sell me another car. I want to be clear: some staff members tried. But process matters, and repeatedly failing to consult manufacturer guidance on known EV defects is unacceptable. If you're considering service here for an EV -- especially an older one -- proceed with caution and demand full documentation. read more

Additional fees above list price are outrageous! Typical car sales where they're friendly until you question price etc. Communicated for a few days with sales person and then without saying anything they sold the car...just would've been nice to receive a text regarding the sale. Made a call to learn this and was treated like they didn't know me. Expect a bit more hospitality but they know if you don't agree with their price they'll find someone else. Much better treatment outside of Naples and that's too bad! read more

Very attentive. Got us to "our guy-Al" right away. He showed us the car we inquired about. An hour later it was ours.

brought my 25 bronco in w a unique issue. austin brake in service was outstanding in keeping us updated throughout the 31 days it was there. he was very helpful and knowledgeable. read more

James was absolutely awesome today! He got me into a beautiful Toyota! Chuck gave me a great price on my trade and Tawnya got the financing in place! Thank you Tamiami Ford Team! You have a customer for life! read more

Tino Molina make it easy for me .he really knows what he is doing I didn't have a appointment less then 1 hour deal was closed I'm happy with my car thanks tino Molina what a professional read more

Extremely satisfied with my experience buying a 2025 Explorer ST............I now believe "our name means a great deal" is more than just a slogan......... read more

So many things went wrong that I dont even know where to start. I bought a lightly used 35k car from them that broke down half way back to Miami. I was stranded for 3hrs until tow truck arrived. Nobody has ever checked in on me and to top it off dealer was closed and nobody was at dealership when I came back so I had to go to Fort Myers and get a rental to get back home. They promised to reimburse me for rental and gas but after 2 weeks of me hitting them up and 3 voicemails they finally sent me a check but only for rental, no gas (I gave the receipts to salesman). Poor communication all along. While car was back with them I had to constantly ask for updates myself, my texts and voicemails were often ignored. Mind you they showed me a 3k invoice from their service department supposedly what they spent to prepare the car for sale including detailing. The car super dirty inside they didnt detail anything. You swipe a finger on dash and it's black. I also question other items on it since car has now broken down on me twice within a month of me buying it!! The car also supposedly came with Wynn's used car warranty but when injectors failed (2nd time it broke down) and I called Wynn's to submit a claim they couldnt find a contract number for my VIN, i dont think there is one so pure FRAUD! So far im out about $600 for detailing, towing, gas, tolls and other fees plus all the time and headache. DO NOT trust their invoice from their service department it's all BS and check service contract from Wynn is active before leaving the premises. I also spent $280 for the new battery within that first month too. Total disaster. Shawn was my salesman and the manager name is Chuck. read more

Tamiami Ford - Car Dealers Near Me - Naples, Florida

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Excellent! We had a very specific car type we wanted and asked our salesman Nick Artino to help locate the perfect car with a great price. He found THE unicorn! A perfect lil BMW. We appreciate Nick and his team for their professionalism and ease through the purchase process. read more

Tamiami Ford - Car Dealers Near Me - Naples, Florida

Great service - at first I saw they charge the "advantage" fee which made me weary and thought of it as the notorious "COVId " fee that all dealers up sell their cars and add profit to their bottom line but then saw that we were able to wave those fees with Luther incentives and discounts . Plus the "advantage" fee gave the car tinted window upgrade and tire insurance. The car dealer Nicolas Artino is a very personable dealer and very nice to deal with. read more

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It's my one year anniversary after purchasing my Nissan Rogue from Tamiami Ford and Jim Hagerman. After a phone conversation with Jim last year, I didn't hesitate to make the 3 hour drive to the dealership. Jim is honest and helpful. After the purchase, I couldn't drive two vehicles home so Jim agreed to drive my new car halfway to meet me late that week. I can't imagine what his Uber bill was to return home but he was happy and willing to do this for me! Jim has called regularly to check on me and my car and today guided me on oil changes and the pros and cons of synthetic vs regular oil. THANKS JIM! I will be thinking of you in the future for my next vehicle! read more

Absolutely the worst. After service left my car filthy Wanted to charge me 300 for windshield wash nozzles that I bought on Amazon for 19.99 The sales and service staff are dishonest and rude. Do not buy or service your car here. Find a mechanic elsewhere. read more

Very disappointed with the priced charged by ford for our recent repair. I paid over $600 for a new battery and electrical check, on contacting Tamiami ford I was told that someone would get back to me within 24 hours! Not the case. We have a vehicle service package which in my opinion we pay over the odds. The battery was $249 dollars and labor and electric check was the rest. Will not take me van back for any future repairs read more

I hope you know how lucky you are to have a service advisor, Leo Maldonado. He was so helpful and kind and very knowledgeable. To find someone that takes the time to figure out the problem without pushing me off to pay hundreds of dollars to have a machine tell me what's wrong. Trust is very important for your business. Now that we have Leo to contact, we will feel confident if we experience any other problems. read more

terrible service, after contacting service to schedule an oil change I was texted back that I would be called back with date and time. No one ever called me back. Today I wanted tires rotated which I bought from them in 2024, The tech called from that dealer and said the key to unlock the lug nuts was missing and they cant remove the tires. Tamiami ford put nerw tires on in August 2024 so the tech must have forgotten to put back the key! I called Tamiami service, 20 rings, no pick up and then they hang up. Other numbers on the website I called said invalid number. Maybe they are good at selling you a car because they are making a lot of money, but servicing it? Not so much. If you cant service your customers by answering the phone, close your doors. read more

I purchased a brand new 2022 Ford Maverick from this dealership. During my recent service visit on 9/8 at 30,000 miles, I was informed that all four tires need to be replaced. While the service itself was excellent and everything I brought the truck in for was handled well, I was very surprised and disappointed to learn that the original tires only lasted 30,000 miles. I use the truck strictly for commuting and normal driving, so the tires wearing out this quickly feels unreasonable. It makes me feel cheated, as this is not the level of quality the dealership professes to offer in their vehicles. read more

Tamiami Ford does nothing but screw people. They over charge for service. My car was in repair with them for over a year for a part issue and now it's been over a month again and still not fix. Then today they killed my battery and wants me to pay for a new one when the battery wad a new one. NEVER BRING YOUR CAR HERE... SCAMMERS. TRUMP SUPPORTERS... NOW I KNOW WHY THEY SUCK and no call backs or updates. I have to call them.. been over a month...wtf read more

I came to tamiami ford for an oil change. John Trehey helped me out through the process. John was very nice and gave me outstanding customer service. I will be returning for my next oil change. read more

I was able to go in and get exactly what I wanted and needed done. I traded my car in and walked out with my dream car, couldn't be happier with how it went. John Paul in sales , James in finance and the manager Chuck were excellent to work with. Highly recommend them. Thanks again! read more

Since I became a new Ford Customer at the beginning of 2024, after acquiring my 2024 Ford Maverick, my local Ford dealer in Miami has always been my Service destination. Since my Maverick's acquisition it's been suffering from battery/electrical hiccups (In 18 months I've gone through "3" 12 volt Batteries). Unfortunately, this latest one was hitting me on vacation on the Gulf Coast this weekend (6/28/25). Luckily I discovered I had a Ford Service Center not too far away, Tamiami Ford. I made it to the Dealer on Monday, arrived extra early before they opened, even before sunrise. I was prepared to spend hours, if not the whole day at the Service Dept, as I sometimes have had to do back home. Unbeknownst to me, I would realize and have a, "I don't think I'm in Kansas anymore" moment at Tamiami Ford. First, upon Service's opening (7:30am), I was greeted by Austin Brake. I was immediately seen, acknowledged and greeted. Upon explaining my ongoing battery problem with my vehicle and now while on vacation away from home. It was nice to know you are being heard and listened to. Austin let me know that I would need to leave the vehicle and he clearly explained why. He also let me know, they would arrange to get me back to my vacation home so I do not have to wait and they would deliver my vehicle to me once completed, and if it is necessary to keep the vehicle longer he would notify me by a specific time during the day. I thought I was having an out of body experience. I had not previously felt, as a customer, so well taken care of and valued. Like I stated, I was expecting to be sitting hours in the Service Dept, or all day really. Yet, from the time I entered through the Service doors, was greeted and spoke with Austin, to being taken to my vacation home, it was 45 minutes of my vacation time. To make my experience even more unbelievably jaw dropping, I received a call from Austin at 1:30pm, letting me know my vehicle was ready and assured me It was good and he was awaiting for it to be picked up and brought to me. I was truly beside myself. Although I felt I received good Service at my Dealership in Miami, this experience was something all together different, unexpected, and extremely special... but it did not end there. When my vehicle arrived, brought to me by Desiree, I took a look at the paperwork. The documentation was impressive. The battery indeed had to be replaced again (4th time) after all the checks and diagnostics were made... and then, on the worksheet were noted checks and rechecks, followed by software updates, more followup checks, and more software updates. I had NEVER, in all my trips/visits prior to my Service Dept seen such meticulous checks made to my vehicle, nor that many updates to multiple systems. Battery draws were discovered or how they referred to, as "parasitic draws". Tamiami Ford, took no shortcuts. Tamiami Ford spared no expense for this customer. Tamiami Ford's Service Department has some amazing indivuals providing exceptional service to their customers, from their Service Adviser Austin, to the nameless Tech #0226 who worked on my vehicle, and Desiree who safely brought my car back to me, so I may enjoy the rest of my family's vacation. It is a comforting feeling to not only feel safe in your vehicle, but to have that peace that it's going to take you back home when that time comes. Thank you, Tamiami Ford Service Dept for such an amazing experience that otherwise tends to be a stressful one. Your name truly means a Great Deal!, and you have lived up to that name as far as I'm concerned. I would have gladly given you 10+ STARS read more

Buyer Beware! In 2023 we purchased a 2021 Toyota truck. Recently, discovered that the tires were 2018 and need to be replaced. The truck is used lightly for half the year The tires SHOULD not be failing, So very disappointed to learn of this deceptive practice. read more

Sales man was nice, but that's the only redeeming quality of this place just don't get a car here they don't come reliable. Maybe that's what I get for getting a Ford. Also the lady in the back room is rude. read more

WATCH OUT!!!!! Was willing to buy at advertised price but then they said there is a $3,000 "Reconditioning fee" for fixing it up, bringing the cost to $4,000 OVER the book value!! ABSOLUTELY NOT!! Walked out!! They are a bunch of snakes!!! read more

Went in for an oil change and ended up getting my fuel injectors changed as well, that part was and went great however I got a call from one of the lady's and she asked if I wanted to change my engine air filter for 80 dollars and she claimed it was full of bugs and very dirty, I declined and said I would do it myself. I pulled out the engine filter and it wasn't even dirty or had a single bug! I still changed it because I had already bought an air filter, however that is terrible business and claiming it was full of bugs and dirty and making it seem like it was dire when it wasn't all for 80 dollars is crazy I can't believe people do business like this! Wish I had taken a picture read more

After purchasing my truck, a problem occurred and the dealership fixed my vehicle. My thanks for making things right.

Dealership backed out on releasing the vehicle to my shippers even after receiving an almost $33,000 wired down payment and a check from my FDIC insured credit union, Premier America, for another $60,000. This was a birthday present for my wife and we aren't happy. They do little to nothing to help you or alleviate any issues or problems. Don't do business with them especially if you're from another state. They treat their customers like a sale and not with respect even after paying $83,000 for a car! read more

Top notch dealership!!! Can't recommend enough! Not only were they so easy to work with and knowledgeable, but I've never had such a seamless car buying experience! James Hagerman is an exceptional sales associate and would recommend all to use him! Our car was bought used in great condition but upon our drive back to St Pete had a small issue (not due to their dealership) and they went above and beyond to correct it and ensure it was fixed with no stress for me. Would definitely buy from this dealership again! Thank you James for all your hard work! read more

I was helped by Cheryl Drum when I took my car in after the most recent hurricane. She was the one person I saw running around, helping other staff members, pull up cars for service, and take on clients that were waiting for other staff members to help them. I give my five stars to Cheryl for her incredible service and quality care. Thank you again Cheryl! read more

Nick Artino is the man! Such a professional young man! He was so helpful and really listened to what I was looking for, not to mention very knowledgeable about all his inventory. read more

11/23/24 - Today I took in my 2020 F-150 for an oil change and tire rotation where Christopher was my service writer. After dealing with this service center for over 3 years, Christopher has been the most honest, professional, personable, and trustworthy employee I have ever dealt with at this dealership. He was extremely honest with the services my vehicle required and did not try yo sell me on services I did not need. A complete change from my previous visit where I was told by the service writer that my vehicle was close to needing new tires and brakes when my tires had less than 20K miles on them and the brakes we recently changed. Due to the previous experience, I almost did not return but decided to give them another chance and they really surprised me today. I look forward to working with Christopher in the near future for the services I am needing to do soon read more

Excellent service from Jon Paul Jackson.Will recommend him to anybody including the 10 people I meet daily in the pool.

I have bought two cars and both from Pete. I won't go anywhere else for a Ford as long as I am local. These guys are outstanding. I previoudly bought a bronco sport and then traded it in for a Mach-E. Pete showed me everything I needed to know about the car. He did an amazing job. He even helped me clean out my old car. All fees were laid out up front, I asked Pete to get me the numbers and compared them and everything was great. He even got me an addition $750 dollar rebate I hadn't planned on. read more

Leo was my service manager and did a great job. He informed me of the work required for the recall and how long it would take. Later that day he phoned me with a progress report and expected completion time. Upon finishing the job he called and gave me a complete wrap up. I promise you that if more employees were as conscientious of service as Leo was Tamiami Ford's bottom line and service ratings would go up tremendously! read more

Excellent customer service and beautiful car. Thank you all for making it a nice car buying experience. Sales consultant Bob Bissonette was so helpful and informative. read more

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Had the pleasure working with Leo the service advisor on my 2023 platinum f150 He was awesome to work with and the truck came back better than ever. Highly recommend Tamiami ford and was very happy with the customer service Leo provided read more

Stopped by to look at vehicles and Johnny came out to assist and we said we were looking for new cars and he directed us to pre owned vehicles, I was with my family and he asked me and my son to follow him and told the rest to sit and wait, and when I said they want to come along he asked why? Or that if we were going to purchase 2 vehicles, did not like he's response and made my wife feel uncomfortable, def. Not going back. I always owned ford trucks and will continue loving them but Naples Ford is not the place to go if you would like to feel welcome. read more