Awesome service and attention to detail. I was kept up to date on the work being done and the…read moretimeline

Service advisor was great, but they need to stop have the windshield glass guy come up every time…read moreand say it needs to be replaced. It feels like a used car salesman is trying to sell me something each time.

I am a down in Florida for a couple of months and needed our Lexus serviced. Called the service…read moredept and the fot me at 8:00 am today. The service representative Jackson Kirby was, a perfect gentleman and very professional. He went over everything that was done and suggested other items that may need service at a later date! Over all experience was great! The best thing was the dealership had fresh pastries and coffee!

During the process, the finance manager, Chris, asked if I'd be open to seeing whether they could…read morebeat my rate. I agreed, but only on the condition that it would be lower. When they couldn't offer a better rate, I clearly instructed them to proceed with my original financing. Three weeks later, I received a letter from Toyota Financial Services stating that my loan had been set up through them instead--at the same interest rate I already had. This was done without my knowledge or approval. On top of that, the new financing did not include basic things like GAP insurance or other protections I specifically wanted as part of my purchase. Since then, I've made multiple attempts to contact Chris to resolve the issue. I received only one callback, which came late on a Saturday just before closing. I missed the call, and when I tried to return it, the dealership was already closed. I have not heard back since. This experience has been frustrating and concerning. I expected a higher level of professionalism and transparency from a dealership that presents itself as a luxury brand. Instead, this felt like a lack of communication and disregard for my clear instructions as a customer.

Klevis Toska 5 Star review…read moreKlevis did an excellent job in assisting my leasing of 330i. He was able to answer all my questions. He is an excellent employee. Mort May

Can not be trusted Ordered a car and made a deposit. Verified on three occassions that no…read moreadditional charges ould be forthcoming.Just before shipment was told there was an additional $9100 charge. Meeting with them it was obious they could get more than ,list price and pushed me out for a better deal.

Frank DeLuca has facilitated FOUR autos for me- he is the best. Always knows how to put together…read moreall the details to allow me to purchase. And, after sale if I need help I just call Frank. As Frank knows all the employees of MB Bonita he steers me to the right person. Recently, Finance Mgr David Gavin easily guided me through all the paperwork and then Brandon explained auto's detail.

We stopped in the first time in the beginning of our search to see the cars in person. The salesman…read more( whose name escapes me) seemed like it was a chore to show us the cars- despite no one in the showroom at the time. Two months passed and I went in alone this time to test drive the car. I wanted a different salesperson and got Ken L. ( don't really want to put his last name here). He was quite annoying. During the ride he was constantly texting someone and not hearing my questions. We went back to the dealer and he figured out a quote and then said so do you want to buy this today. I said no, I'm deciding between the Mercedes, BMW and Porsche. He said when will you know? I said I wasn't sure and that I needed to drive the other cars first and to give me a week. He said, "well I did just give you a quote." As though that was some extraordinary task. He proceeded to call, text and email me everyday asking if I made a decision yet. IF I decided on the Mercedes I would never buy from this person, he was condescending, doesn't listen, is rude and dismissive. He does a disservice to this dealership. I couldn't even get my questions answered because he kept saying so are you ready now after each question. If you want a Mercedes try a different salesperson or dealership.

If you want a trusted partner when buying your fun car, this group is the answer. Great group of…read moreprofessionals!!

Gulfcoast Motorworks let me know their goal was to make this my best car buying experience ever…read more Sounds like hyperbole, but they succeeded! It went like this: I made the first call, letting the SA Josh (Thompson) know that I am in Arizona and would be making a distance purchase without an in person visit. It took Josh just a few minutes to answer all my questions about the vehicle and for me to make an initial offer. Josh said to give him a few minutes to discuss with his GM and he would get back to me. It took all of 10 minutes and he called me back with a fair counter, which included the cost of shipping the vehicle to Arizona: I accepted. After that, same day, paperwork was completed, payment made, with arrangements made for the pickup of the vehicle for shipping (in 2 days!). Josh was kind, patient, and answered every question and then some. He offered to do a video walkaround of the vehicle, but I determined that wasn't necessary because of the 79 (!) photos that were posted on their website and Josh's assurance that there were no cosmetic issues. He also offered to perform a free oil change which was going to be due in a few months. Every step in the transaction was flawless, and Josh hit the sweet spot of responding to my questions and concerns without being overbearing. It has been, easily, the best car buying experience I have ever had, and I've bought over 20 cars in the past 30 years. Thanks to Josh and Gulfcoast Motorworks!!!

The service department is top notch. I live in Ft Myers and take the extra time & miles to travel…read morehere. Oracia and his crew do a good job in communicating with me in finding the best fix for my Jeep Willy. Bravo

I brought my Jeep to Naples Chrysler Dodge Jeep Ram because I'm about 500 miles from my warranty…read moreending and about three months from the end of my lease. I specifically called ahead and was told by a service advisor (Carlos) to bring the car in so they could check for any remaining warranty items and address an open recall. I dropped the vehicle off the night before my appointment. The next day I received no communication at all from the dealership. At 1:18 PM I texted Carlos to ask for an update and was told the car had been assigned to a technician who was still working on another vehicle. After hearing nothing else, I followed up again at 5:41 PM and was then told it typically takes 24-48 hours just to look at a car because they are "in season" and have about 150 cars. If that's the case, I don't understand the purpose of scheduling an appointment, and none of this was communicated when I was told to bring the vehicle in. Since I couldn't leave the car another day, I said I would pick it up. Carlos told me he wasn't there anymore, that they close at 6, and that other service reps would help me. When I arrived, I was told the car was with a mechanic and asked if I still wanted it. I said yes. Someone eventually pulled it up and handed me the keys -- no apology, no explanation, no hello or goodbye, and no attempt to make the situation right. I also sent a note to the General Manager about the experience and never received any response, which says a lot given the weekly mailers and advertisements they send talking about how much they value customers. I've owned many different brands of cars over the years and have never experienced this level of disregard for basic customer service. Ironically, the service department is quick to hand you paperwork explaining how to give them perfect survey scores, yet the actual customer experience doesn't come close to meeting even the basics. Needless to say, I won't be leasing another vehicle here, and my wife won't be servicing or leasing her Jeep here either. With over 100 Jeep dealers in Florida competing for business, it's surprising to see a dealership try this little.

Toyota had my car for three months for the paint recall. The paint job wasn't great, they had me…read morecome to pick it up two times and both times I left without my car due to it not being done. They broke my hood hinges while re painting my hood. The day I picked it up I had to call Toyota to tell them my car was crawling with ants inside and out, they send a bug exterminator to my work to take care of them. Still have ants, when I told them about my hood they made me a 9:00 am appointment the next day and the new manager said they will take care of it. After and hour I asked the lady who checked me in if she could get an update and she was shocked that no one ever came to talk to me. After another hour a guy came out with a quote to fix the hood that they broke. This dealership has a new manager every couple weeks and always blames the last guy, they have no business doing paint work as I have over spray all over my doors from the grey primer they used. Just an all around awful dealership run by people that shouldn't even be a janitor there. They also reported to car fax that it was in for a broken window and that was not true nor did they replace any windows. Manager didn't know why it said that. Then when I finally picked it up they told me I had to pay 108 for a tire rotation and oil change that they did without my even asking. I confronted them on the tire rotation because I had just done it myself. They argued it then removed it from my bill. Wouldn't recommend anyone to germain Toyota of Naples. Awful work UPDATE After leaving this review the GM called and pretty much said everything I wanted to hear. Said if they fixed everything all he asked was that I consider changing or removing my bad review. So they took the car back fixed the hood and over spray. Then... I had the pleasure of working with Cindy. She told me the only reason they are doing it was because I was removing the bad review. I told her no I told him I would consider it after the car was completed. She said that's not the deal we had and that I was to remove it. Then she argued with me about how they went out of their way to paint my hood that was clearly covered under the guidelines that Toyota put out. When I pointed out that they only painted the fronts of my doors I asked what happens is the back side starts to chip? She said that's on you to get it re painted. When the Toyota guidelines clearly say the ENTIRE panel should be stripped and replanted. Not just the front. She said the front is the only thing that will peel yet my fender and hood started on the backside. She was nasty. Also their third body shop manager in three months is now Julie. She was standing by my car so I walked over and asked if she was looking for me. She said no this isn't even my car! A simply no would have worked. Wish I could change this to a 0 star review.

My experience working with Germain The Big Lot was pretty good up until we talked with the sales…read moremanager, Chris Morano. I didnt ask to speak with Chris but he was rude and condescending. Chris exhibits the behaviors common with sleazy car dealers from the Northeast. Im sure southwest Florida really could do without this. Buyer beware they can say they are there to get you in a car but when you ask to find something out or correct a small issue, it falls on deaf ears. After they get the money, your a stranger. I am finished with Germain.

I have been in the auto business my entire life. I know something about service, parts, and sales…read more When I moved to Naples, this store was owned by a different company. The Henricks Auto Group conglomerate purchased this dealership. They completely remodeled or, in a better word, rebuilt the entire building. Everything in this store is state-of-the-art. The biggest fault I find with this store is the lack of stability in the service writers. The turnover at this position is huge. I have read the negative reviews, and I have not had the same problems. In service, they almost 100 percent of the time quote you before they work on the car. For the most part, they fix the car on your first visit. If you are into the enviroment thing they recyle the trash, they use real coffee cups for your free coffee or hot chocolate or tea. The most frustrating thing they do and it does cause much frustration is to set specivific service times for you to bring in your vehicle. The reality of this system is to keep you from having to wait in long service lines. The downside is that this is not, nor can it ever run like a doctor's office. Too many things can bog a technician down when repairing a car. If you keep this in mind, the appointment time is really for the car write-up, not the time they will work on it.

recommend Rick Hendrick Chevy if you are looking for aggravation in your life and enjoy being lied…read moreto and ripped off. My 2024 corvette had been in to this dump for service after hitting a pothole and damaging a wheel. They did the work as well as a multi point inspection. They found no defect or safety issue (except for a bunch of stuff they wanted to sell me) and sent me on my way. A few weeks later I took it in because it seemed too low on one side . They told me that the car has a broken strut tower and can't be salvaged or repaired . Yes, that's right . Going over a pothole totals a car. Why didn't they find this when they had it in for service? Good question. Enter Rick Hendrick "customer support"...Alexis Greene. She said "we'll get back to you in 8 hours." That was 2 weeks ago...nobody got back to me. I also Emailed and called the general manager, Jasen Colon...crickets ...never got back to me. Nobody does anything at this place, except of course, take your money and fail to spot a safety hazard. Want more detailed info? Contact me at 267-241-1004 or email me hfair1056@gmail.com And no, Rick Hendrick Chevrolet, I'm not going to reach out to contact you...I've already tried that....you never return calls. You want to make it right, you contact me

The gentleman who was up next to take calls was very polite and took…read moreOur 'non-mechanical question' in stride. He directed us to pull over and he would be right over -- which he was!! He very patiently guided my husband thru the process of solving the problem and we were on our way home in time at all. An excellent experience at Honda of Naples. This gentleman is a definite asset to this dealership.

Update -you can read the dealer's response underneath my review and they said "I inquired about…read moreadditional models and chose the HRV" Another blatant lie. They're trying to rewrite the script. #NoRemorse #DailyEvents #WeNeedToGetSmarter. I had been texting and speaking on the phone with salesman Kahj about a white CRV. He even sent me a lease breakdown in writing -- and not once did we ever discuss an HRV. I was very clear that I wanted a CRV. When I arrived at the dealership, the first car they showed me was extremely basic -- it even had a hand pump to raise the seat! I said, "Forget it," so they brought out another car. I liked that one and agreed to purchase it, believing it was a CRV. At no point did Kahj ever say the word "HRV." I'm not a car expert, so I didn't know the difference. Based on our texts and phone calls, I fully believed I was buying a CRV. It wasn't until I was sitting down to sign the paperwork that I noticed it said HRV. I stopped and said, "Wait a minute -- this says HRV! I thought I was buying a CRV!" Kahj's response? "Oh, it's only two inches smaller -- almost the same car." I should have walked out right then and there. No excuse -- I was just shocked, the process was moving fast, and I went along with it. #PeoplePleaserMoment When I got home, I reviewed all the texts and called my brother, who immediately said, "That's bait and switch." I texted Kahj and called Anthony, the finance manager -- but conveniently, he was "not in," even though I had just seen him ten minutes earlier. I told them I would not accept the car they were trying to deliver. I plan to speak with the general manager on Monday -- and then I'm going to shout it from the mountain tops: Save yourself the trouble and go somewhere else. Especially if you're a single female -- sadly, this kind of thing still happens in this day and age. That salesman knew he never showed me or told me it was an HRV. Anyone can look at our text exchange and see why I believed I buying a CRV. Now he claims he "mentioned the HRV trim" -- maybe he did, but I never heard it.