I purchased a certified BMW and was assured by the sales person that it was flawless. I was very concerned as I was purchasing from out of state. When the car arrived, it had a portion of the underneath front bumper that had torn. I thought this may have happened during delivery but was shown pictures from the delivery person of this defect existing at the dealership before it was transported. I communicated this to the dealership and was completely blown off. After all the hype about BMW certification and that they go over every element of the vehicle, this obviously got missed but they would not honor taking care of the repair. I would not deal with this dealership again as this is not the proper way to do business. read more

Tona Zarrelli always provides the best service and care of my car. She always pays attention to details and the extra touch with vehicle check on video is awesome! read more

Can not be trusted Ordered a car and made a deposit. Verified on three occassions that no additional charges ould be forthcoming.Just before shipment was told there was an additional $9100 charge. Meeting with them it was obious they could get more than ,list price and pushed me out for a better deal. read more

Klevis Toska 5 Star review Klevis did an excellent job in assisting my leasing of 330i. He was able to answer all my questions. He is an excellent employee. Mort May read more

Horrible customer service. Been going here for 10 years. Has gotten awful since COVID. I won't be back. Had an obscure cooling device malfunction, so my car almost overheated. Was just past the 36,000 mile warranty (just over 40,000 miles on the car). Had it towed to Germain and they quoted me over $4,000 to replace and repair a tiny part. I took the car from the lot at night and drove it to Naples Park Garage, where they've done excellent work on my car. Of course, cheaper and better work done on the car. Germain NEVER has loaner cars. Shamefully run outfit. I will never recommend buying, leasing, or servicing there. The finance guy ripped my off over 4 years ago. Also, my leather seats cracked and they wanted to charge me $2800 for a new seat. See ya.... Awful dealership. I'll never go back. read more

BMW says they can not change your oil before 10,000 miles! crazy! They are trying to destroy your investment in hopes that you will buy another because yours is dead because of bad service intervals... no more BMW for me. Car will be traded at the local Audi dealership who says we will change your oil whenever you want. Its my car my decision. By BMW read more

Chuck Griffith and the Germain BMW North team ALWAYS do a superb job...engaging, timely, accurate and results. Chuck is an absolute professional and it's always a pleasure to work with him..... read more

BOOM!!! You truly can't go wrong having your BMW serviced here. Rhoel Gray is perfect as a Service Advisor and is on top of your vehicles needs. I'm mean ON TOP! I like it when service is proactive rather than addressing the problems after they happen. I get a video from the technician with a verbal walkaround at what was done and found. Who does that? Your local mechanic? Need your BMW serviced, go here and speak with Rhoel. What a gentleman. 'Nuff said. read more

It's was good overall, the only bad is that when I got the car back the dashcam is broken.

Accommodating and reasonably priced customer oriented service department. Never fails to be on time and on target. You will not be disappointed by ever receiving service without approving specifically for any non-warranted issues. Tona Zarrelli is the super service writer to ask for when you go...always a positive experience. read more

Just purchased my 7th true M car, this one being a 21 X5M Comp with just over 20k miles. Car was in amazing shape and they did a great job on the detail. The trade in of my previous car was the easiest I've ever had, and they gave great market value. All things were great up until I left the dealership, as it always goes down this way. Check engine light came on and the brakes started screaming like a school bus. I also was able to notice how bad the alignment was on the highway... where I missed on the test drive as I was sticking to the salesman's back roads. I reached out to my salesman on that drive home letting him know everything mentioned above. Long story short, they advised the brakes are supposed to sound like that (I replaced them myself and of course, no sound) And there was nothing they would do to help me, the deal was done. Moral of the review here, I've had dealers that stand by their sales when things aren't the customers fault, but at the end of the day it's not the dealers responsibly, and this Germain BMW location lives by the model "it's a done deal", so make sure you do your due diligence on the vehicle before signing on the line. This was my mistake as I've always gotten red carpet treatment from sticking to a specific dealer in MD and being a high volume revolving customer (14 BMW's in 6 years), and anything that popped up was always addressed. (I have to remove illegal tint the car came with, a broken exhaust flap, get an alignment, replaced brake pads, replace the windshield that I was told they would take care of, purchase a wheel lock key set, and replace an 02 sensor to fix the check engine light.) read more

Lying cheats!! Was told a diagnosis was $295.00. Then charged me 39$ for disposal n materials fee?? Really I asked n she couldn't tell me what materials were used n disposed of when diagnosing my car. Service sales woman then told me I was lucky as she could have charged me 2 more times for other diagnostics I did not ask for but they did. Then when my $5200+ AC estimate came I asked for a breakdown.. she couldn't give me one & had none. This place will bleed you dry!! Run!! read more

I avoid dealership mechanics like the plague but was forced to bring my car in and am so impressed! This is the second time having an excellent experience with Germain of N Naples. Cory is my advisor and was super helpful. I don't know who is in charge but kuddos. I got an honest evaluation and excellent service. They did not charge me! They did not try to upsell me. Thank you! read more

They wouldn't let my mom see any of the cars (presumably because she wasn't dressed up so they guessed she couldn't afford it?). Anyways she bought a new X5 from another dealership. read more

I have no doubt at this service will go Smoothly. Just calling to schedule Germaine BMW North Naples made it so easy as opposed to BMW of Fort Myers made it seem like she was doing me a favor trying to see if she could "Squeeze me in" for a DROP OFF oil change. When I told her how surprising that was to hear, it being so deep in the summer, she then explained to me how they were very, very busy. Not wanting to cause her anymore undo stress, I scheduled with Germain BMW in North Naples. Update: Christine was my service writer and she was pleasant. The service was seamless. The car was done on time. Everybody was very friendly. I would definitely recommend this dealership after my appointment. They hand washed the car. read more

New to the area and having BMW's for the last 25 years I selected to take my x4 for an oil change and new tires. My service advisor was George. He took care of all of my needs and went above & beyond and offered the best customer service. In 2024 I went back as I needed new tires and a few items to take care of. Unfortunately, when I arrived and asked for him, and was informed of his recent passing, and I was given Christine Barta as my new advisor. She gave me a quote that I found to be very high and would not provide me with cost estimate and full breakdown of fees. I tried reaching her by phone and e-mail several times and all she would do is send me the same quote without a breakdown. I contacted the service manager who never responded to my request for the breakdown and never made an effort to reach me. Therefore, I ended up going to BMW of Ft. Meyers, as I could no longer trust this particular location. I have always used BMW dealerships and have had exceptional customer service as well as building strong relationships with my service advisors. For this reason, I give them a 1 star. If I cannot trust a dealership I will not do business with them. read more

So I am updating on my experience with Germain. Joe found me the perfect BMW. I wanted sporty, fast, bold color , low miles and something that would fit easily into my garage along side my husbands SUV. The staff is great, at one point my key fob needed a new battery so another salesman helped me because Joe had other customers waiting on him. Lots of teamwork at this dealership . Finance was easy, low pressure. Joe even went over and actually helped me program items in my new car. I have to be honest, after our horrific experience at McGrath Volvo of Ft Myers , we debated buying another car at a dealership or opting to purchase online. Germain has renewed our faith in what a good car dealership could and should be. Anyone living in Ft Myers needs to make the drive to see what good service and prices are available at this dealership before purchasing a vehicle elsewhere. read more

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I recently leased a new 7series BMW from Kyle Barry with the help of his sales manager David Walker-Hughes. Both were very easy to deal with and Kyle spent a lot of time explaining the differences between different cars I was looking at. He knows the electronics like the back of his hand and has them totally learned and explained them well. We are very pleased with their help and kindness in helping me find the right car. We will soon be looking for a new car for my wife and we definitely plan on asking Kyle for his help and David for help with the financial end of the purchase. Thanks for all that you did to make us very happy! Susan and Nat Ritter, Naples read more

This dealership is a JOKE! Sales can't answer basic questions. I've had better interactions at a Chevy Dealerships! Sent an email to both the General Manager and Sales manager detailing my experience, no response. I've bought two new BMW's in the last 3 years, neither has been from this dealership! read more

Service is good and friendly, went to buy some car parts and had what i needed, some stuff you need to order ahead of time but nothing i couldn't order online anyways. read more

Here is one more dealership to avoid in Naples. I'm not sure what's in the water in Naples, but everything here is overly complicated. Just bring your car back north for proper attention because they all over charge down here and suggest unnecessary work. I am not a fan of gouging clients, but Naples does it well with almost every business of every kind. Volkswagen is even worse. I don't want to waste even more time complaining but this city is not worth living in full time any more. read more

Incredible customer service, not to mention the super treatment in the parts department . You guys are great, but Carson McNutty Went way out of his way to help me find the correct part, but also bring a smile to my crying daughters face . Sometimes it's a little things that make a lifetime impression on customers !!! read more

I guess every car dealer is basking in their seller's market and Germain is no different. I give them the second star because at least they had the courtesy to communicate with me as they were screwing me over. Even if their running could not have been worse. After insisting on making an appointment to show me a car I'd inquired about and then confirming it I received a voicemail and text message just as I was exciting the highway after a 90 minute drive to the dealership. The message informed me that the car was under contract to someone else. But the way, from the moment I found the car in online listing until the day I set out to buy it I watched the price creep up by $2000 on the listing. When I called the dealer to inquire the salesman told me he would send me a video walk around of the car. I asked if he could point out specific features in the video, both good and bad. If he had done anything more than the bare minimum generic (that I didn't need because I already had access to the same pictures/videos in the listing) I would have made an offer and begun negotiations remotely and instead of showing up to Naples to have lunch and write a nasty review I'd have shown up to sign the documents and buy a car. I told him this in our phone conversation. It could have been his sale. read more

I stopped by the dealership and spent over one hour of my time to get an estimate on a new car. The salesman promised to have the estimate emailed to me by the end of that business day. Two days later, and I had never received it. After speaking by phone with the sales manager, she said she had no excuse. I was willing to spend approximately $100,000 on a new electric SUV and they ended up treating me like it didn't even matter. I highly recommend that you do not use the dealership. Not only did they waste my time, but they proved how inadequate they truly are. read more

My husband and I were the witnesses to SUPERB customer service! Joey, Brandon and April went WAY above and beyond to provide an unequalled experience in the midst of extremely trying events (Hurricane Helene). They didn't give up when technology was difficult, the weather was scary and our lender had technical difficulties. read more

I had a great experience at Germain getting an oil change and some other necessary maintenance on my 2021 BMW X2. From start to finish, the staff were extremely friendly and helpful. They keep you posted on your car's progress via text message, which is wonderful. One of the messages included a video review of my car. Another included all of the details surrounding my service and inspection. I was in and out in less time than I anticipated. Great service! read more

I drive a total of 4 hours (2 hours each way) to Germain BMW in Naples every time I need to switch my cars at the end of my lease. The management and owners have truly exemplified what professionalism and customer service should be. I live in Miami and will drive up to Naples each time in order to be treated fairly and professionally. Just picked up my new car yesterday and couldn't be happier with my experience sinceI ordere the car in February. Second time Inlease from them and will continue in the future. I highly recommend this dealer and I'm just a regular person who always despised having to deal with sales in dealerships. Ken Bednar was my salesman, John Casco helped me build it, and Madison Kircher, the finance manager. What an amazing team! read more

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I entered Germain BMW this morning with one objective to purchase of lease an AWD X5 . I was introduced to a salesman and he inquired if I ever had this car . Well yes over 5 BMWs , 5 Mercedes and many other . We walked outside to look at one that had just arrived. He went in side to obtain the keys and why we didn't' initially walk out with keys is ????. Seven to eight minutes later i am still standing outside looking at the vehicle and getting annoyed. Finally I left . Why do car dealerships play these stupid games. Leaving the customer , let me talk to my manager, etc. Many years ago I purchased an X5 for Germain and the service manager was so anti customer I vowed to never come back, well I should have kept my vow. I guess I'm back to Mercedes or the BMW group in B Springs. read more

Germaine is the best BMW Service ever! You will not get better service anywhere. The only mistake I made was not buying my car from them. I call them for advice as we had to leave for awhile after Ian destroyed our house. We drive past other BMW dealerships for Germaine's excellent Service. Good Job! read more

Charles Griffith is the best service advisor we have ever had the pleasure of doing business with. Chuck is always going above and beyond to help care for our BMW. I've been his customer for many years. He has always been very professional, helpful and knowledgeable. He explains every step of the process very well. Charles addressed our problem, set up a service loaner and even saved us money looking into coverage thru BMW warranty we were not aware of. Chuck is one of the main reasons that my family and I have bought cars and stayed with Germain BMW dealership! This is what makes Germain BMW the best dealership in town. read more

I wanted to give a special shout-out to Cory Hespeler who is my service advisor at Germain BMW (North Naples location). Cory is professional, courteous, knowledgeable and always considerate of his customers' time and needs. This past week, he squeezed me in for an appointment and was apologetic when my car needed to "spend the night" in order to have the brake pads checked the next morning. It wasn't a big deal to me, as he got someone to drive me home and I didn't need my car that evening, but he was genuinely concerned that he had inconvenienced me - - he had not! Cory is all about customer care and service! It's always a pleasure to take my car in for service. Kudos also to Bill Emerson, the service department manager for being the best service manager there is. He's obviously doing a great job of managing his staff, as can be witnessed in the quality of his service team. read more

Bruce Capobianco was amazing to work with! I let him know what price point I wanted, he worked hard to get me there and delivered. I actually live in Atlanta, so we worked out a deal over the phone & I flew down. Unlike with most dealerships, the numbers never changed with them. The price I was quoted was the price I got, the car was in PRISTINE condition & I was treated well. Most of all, the process was EASY. I am extremely happy with my new BMW X4 and I will definitely do business here again! read more

Recently car buying experience shows they do not support veterans. BMW factory offers vet discount. Germain wouldn't honor discount on ordered vehicle. Had to take a long hot shower after dealing with their sales managers! read more

I have been to Germaine several times when we are in Florida during the winter months. They have always been very professional, the showroom is comfortable and their work is excellent. I highly recommend them. read more

If you have a BMW, GO VISIT RHOEL GRAY! He has to be the highest caliber employee at Naples BMW. He has serviced my BMW since I've bought it in 2019 and he doesn't try to run up my bill for unnecessary stuff. read more

Germain BMW of Naples - Bmw 528i (2013) - Car Dealers Near Me - Naples, Florida

Absolute fabulous interaction at Germain BMW. Tona Zarrelli of Germain BMW ordered a cord at no charge. It was missing from the car after a long repair (rats ate through the wiring). He replaced if for free. Highly recommend and I may even buy my next car there. I was always impressed with the service but this was over and beyond. Highly recommend! read more

I bought my BMW here and was informed of their award winning customer service department. So far it's not even satisfactory. I'll be 2000 miles over my oil change mileage date by the time they can "squeeze me in" 6 weeks from now. Not OK. Time to have service open later, work overtime to get caught up or hire more people. This is not OK. 6 weeks behind on oil changes. Give me a break. They don't want to pay for overtime. read more

I've been a Germain BMW customer for over 12 years, having purchased multiple cars from them. I stopped in to the service department today because the check engine light was on in my 2018 750i. I was told that the first available appoint for someone to look at it would be May 26 which is 6 weeks away. When I realized that they were not joking, I was very disappointed. What if it is something serious and it gets a lot worse? There is something amiss in the service department. Update: After my initial Yelp review was posted, I spoke with the service manager who, after hearing the specifics of my situation, juggled the schedule to fit me in. I thought this was a very reasonable and appropriate follow-up and I have upgraded my rating. read more

Unfortunately I can tell they changed management or there is not the same girls in accounting.... I have been a long time customer over 5 years, renting my cars for me and my sons/daughters. Will never return again. It is being run poorly now by money hungry management. Adding bullshit fees will never return after being a return customer. This establishment is going down hill. read more

The convertible top on my 2018 650i refused to close. Off to my regular service advisor Rohel Gray. It was late in the day so Rohel got me a ride home and kept the car overnight. By mid morning the next day, Rohel had it diagnosed, part on hand and texted the estimate for my approval. Had the car back all shinny and in good working order by mid afternoon. Probably would have been don quicker if I had been more timely in my responses. Good job as usual Rohel. This kind of personal attention is very important to me. Although I put very low milage on the car, age makes service appointments more necessary. read more