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    Germain BMW of Naples

    3.4 (132 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 3 months ago

    Services - Germain BMW of Naples

    Auto diagnosis or inspection

    Auto maintenance

    Oil changes

    11 More Services

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Germain BMW of Naples Photos

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    2 months ago

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    29 days ago

    It's was good overall, the only bad is that when I got the car back the dashcam is broken.

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    Page 1 of 4

    Ask the Community - Germain BMW of Naples

    Review Highlights - Germain BMW of Naples

    Rob Becker walked me through leasing my first BMW and I could tell he is very knowledgeable and passionate about the brand.

    Mentioned in 3 reviews

    Read more highlights

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    Naples Chrysler Dodge Jeep RAM

    Naples Chrysler Dodge Jeep RAM

    2.1
    (296 reviews)

    The service department is top notch. I live in Ft Myers and take the extra time & miles to travel…read morehere. Oracia and his crew do a good job in communicating with me in finding the best fix for my Jeep Willy. Bravo

    Just another ugly experience with Naples car dealerships If…read moreyou find an honest one looking for a return customer I'd love to hear about it . 1) Fully inspect the vehicle from the interior to exterior . Just because the car fax is perfect don't be fooled by 1st impressions. 2) Make sure you have 2 car fobs or at least one ordered in writing before you close on the deal. I test drove the 2019 Xt5 in the rain so I didn't see how badly scuffed up the paint was . They should of at least detailed it with a ceramic finish by a 6 inch wheel.I was blinded by the carfax and the low miles . 39.950 . Here's a Pic after I spent 6 hours on it detailing it myself . Basically I closed on the deal . I was promised a second fob by the sale rep Elleen. This never happened. She wouldn't return my phone calls . She missed out on a 70.000 sale from my brother for a new Jeep Rubicon. How could you be this irresponsible. Dealerships make fobs for $200. She could of paid for it herself to keep my family's business. I could go on but Its not worth my time Buyer beware. Just another bad experience with poorly trained non professional in Naples . Naples management needs to read these reviews to correct the sales teams for future business. They should contact me and apologize for starters . Offer to send me a new fob .

    Germain Lincoln

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    3.4
    (17 reviews)

    Traveling from Michigan, my Lincoln needed some service. From the moment I stepped out of my car I…read morewas greeted with a warm welcome, smile and southern hospitality from Marc Hill I felt like he was an old friend greeting me home. I was offered coffee, water, breakfast and a comfortable seat in a beautiful waiting area. Never have I ever experienced a dealership experience so nice! Keep up the high standards and excellent service. I will definitely be back if ever needed and will recommend to my friends here in Florida . Thank you Marc H. You made my day!

    Consistently poor service. Not sure why anyone would buy a Ford product. The service department…read morecalled me and told me they need to have the vehicle for multiple days to get a camera module because "Ford makes them jump through hoops." After owning Cadillacs and GMCs for 20 years, the switch to Ford on the Lincoln Navigator has been horrendous. Buggy tech that alway breaks. Breaks that squeal all the time, but of course the service department "couldn't replicate" (didn't try). Their "service valet" is also awful with onerous terms and restrictions on loaner vehicles and they force you to make an extra trip to the gas station even if they only have your vehicle for a day (they can't spare a gallon of gas lol). I was excited to try the Navigator which seems like a great car and has nice features, but the horrible Ford SYNC technology, glitchy technology, squealing breaks, and awful service department have made me reconsider ever owning another Lincoln or Ford product. When you have major issues with technology and reliability, the service department could compensate with a great experience, but unfortunately Germain Lincoln doesn't - unless you like hearing a lot of excuses.

    Tamiami Hyundai

    Tamiami Hyundai

    2.8
    (101 reviews)

    Shopping for cars is overwhelming. We stopped by Tamiami Hyundai after checking out the cars at…read moreAirport Kia of Naples. We wanted to scope out the Hyundai Palisade and Santa Fe. Arlington helped us with some pre-owned or used vehicle options. We had looked at their inventory online so had an idea of what we wanted to see. The Palisade has same body type as the Kia Telluride as Hyundai owns Kia. Palisade is more spacious. Oh man, loooooooove the new Santa Fe body which looks like the new Telluride body type. Boxier and more rugged. Don't even get me started on the MATTE FINISH!!! Any car in matte finish is a so BADASS!!! It was nice to see our options, sit in the cars, hear about the different features each level offers. Arlington was wonderful, patient and so helpful. Very down to earth and doesn't act like your typical car salesman. Haha. Sorry but it's true. Thanks Arlington for your help. We're still scoping out options before making a final decision. Great lot with tons of options. Very organized and staff is friendly here. Love the little golf play area to keep the kids busy. Great idea!

    Today I had to visit Huynday of Naples again. Not because I like to do it but because nobody pick…read moreup the phone. OK, I did it. Made an appointment for servicing the car. After that went to parts department with one short question about the paint code. Three men were staying 5 yards away from counter. No body approach to the counter, after couple of minutes of waiting, one of them began yelling what I need and how my name. I assume he expected I had to yell as well. When I told him what I need, he answered me the same loud manner the paint code. Not printed code. Not write it down on piece of paper, just articulated. Apparently he thought anybody ready to memorize codes which consist random letters and figures. I had to ask him to write it. He did it with such a sour face... And in the end I decided to find out lease terms and conditions for the new car. Was staying about 7 minutes in renovated and looks awesome room. Nobody look at me, no body asked me what I need. Total ignorance. Four different men were around me, all were very busy, one was reading a news paper, another one searched something in cell phone. All were with serious and focused faces. I regret I bought the car and now I have to communicate and use the dealership where customer ignorance is common practice. Where after the sales contract is signed, nobody worries about Customers' needs. And I really upset that Huynday HQ does nothing to fix the situation. I wish I could another dealership in Naples...

    Gulf Coast Motorworks

    Gulf Coast Motorworks

    5.0
    (3 reviews)

    If you want a trusted partner when buying your fun car, this group is the answer. Great group of…read moreprofessionals!!

    Gulfcoast Motorworks let me know their goal was to make this my best car buying experience ever…read more Sounds like hyperbole, but they succeeded! It went like this: I made the first call, letting the SA Josh (Thompson) know that I am in Arizona and would be making a distance purchase without an in person visit. It took Josh just a few minutes to answer all my questions about the vehicle and for me to make an initial offer. Josh said to give him a few minutes to discuss with his GM and he would get back to me. It took all of 10 minutes and he called me back with a fair counter, which included the cost of shipping the vehicle to Arizona: I accepted. After that, same day, paperwork was completed, payment made, with arrangements made for the pickup of the vehicle for shipping (in 2 days!). Josh was kind, patient, and answered every question and then some. He offered to do a video walkaround of the vehicle, but I determined that wasn't necessary because of the 79 (!) photos that were posted on their website and Josh's assurance that there were no cosmetic issues. He also offered to perform a free oil change which was going to be due in a few months. Every step in the transaction was flawless, and Josh hit the sweet spot of responding to my questions and concerns without being overbearing. It has been, easily, the best car buying experience I have ever had, and I've bought over 20 cars in the past 30 years. Thanks to Josh and Gulfcoast Motorworks!!!

    Germain Honda Of Naples

    Germain Honda Of Naples

    2.6
    (124 reviews)

    Update -you can read the dealer's response underneath my review and they said "I inquired about…read moreadditional models and chose the HRV" Another blatant lie. They're trying to rewrite the script. #NoRemorse #DailyEvents #WeNeedToGetSmarter. I had been texting and speaking on the phone with salesman Kahj about a white CRV. He even sent me a lease breakdown in writing -- and not once did we ever discuss an HRV. I was very clear that I wanted a CRV. When I arrived at the dealership, the first car they showed me was extremely basic -- it even had a hand pump to raise the seat! I said, "Forget it," so they brought out another car. I liked that one and agreed to purchase it, believing it was a CRV. At no point did Kahj ever say the word "HRV." I'm not a car expert, so I didn't know the difference. Based on our texts and phone calls, I fully believed I was buying a CRV. It wasn't until I was sitting down to sign the paperwork that I noticed it said HRV. I stopped and said, "Wait a minute -- this says HRV! I thought I was buying a CRV!" Kahj's response? "Oh, it's only two inches smaller -- almost the same car." I should have walked out right then and there. No excuse -- I was just shocked, the process was moving fast, and I went along with it. #PeoplePleaserMoment When I got home, I reviewed all the texts and called my brother, who immediately said, "That's bait and switch." I texted Kahj and called Anthony, the finance manager -- but conveniently, he was "not in," even though I had just seen him ten minutes earlier. I told them I would not accept the car they were trying to deliver. I plan to speak with the general manager on Monday -- and then I'm going to shout it from the mountain tops: Save yourself the trouble and go somewhere else. Especially if you're a single female -- sadly, this kind of thing still happens in this day and age. That salesman knew he never showed me or told me it was an HRV. Anyone can look at our text exchange and see why I believed I buying a CRV. Now he claims he "mentioned the HRV trim" -- maybe he did, but I never heard it.

    Misdiagnosed my car last week was trying to charge me $2000 ended up being $250 somewhere elseread more

    Germain BMW of Naples - car_dealers - Updated June 2026

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