Had my car dropped off with a tow truck to see if I could try and pick up a starter or have a…read morediagnostic. The 3 employees looked at me while helping others and avoided serving me. After I watched them help not one but a couple more without any hesitation. If they were busy they could have told me but the lack of respect will not have my money for this place.

I went there to buy windshield wipers in fact I go there for everything I need car related. Always…read morefriendly and helpful. Great team.

Nicholas was a great help he ran the on board diagnostic effectively. Unlike other stores he told…read moreme the direct code for why my car maintenance light was on.

I went to Auto Zone on Arcos Ave., in Estero, for a battery check. Mike assisted me. He did the…read morebattery check, found I needed a new one and installed it. I was in and out very fast. Mike was very pleasant, knowledgeable and polite. I had never been to an Auto Zone, but, I will definitely visit this location again due to my experience with Mike. Thank you.

Bought front and rear break pads. After pull the wheels off and inspecting the breaks I did not…read moreneed them. Took one of the front pads and put on caliper. Nothing wrong with that pad. They would not give me a refund. They said they were used. This is the worst customer service I have ever seen. It was very obvious the lady waiting on me didn't know what she was talking about.

I recently drove home from Jacksonville via South I-95 to Fort Pierce and across SR70 to SR27 and…read morethen down through the middle of the state, meandering through small towns before eventually arriving in Fort Myers some 7 hours and 363 miles later. The next morning I discovered that my driver's side headlight on my 93' Chevy Silverado had been broken - most probably from a large truck I'd had to follow the previous day. Now the nice thing about older vehicles is that one can actually work on them. (My rule of thumb is that if you open the hood to any vehicle and you can't see the ground, then your chances of successfully working on them are pretty slim). Anyhow, I figured I could save some money and change the headlight out myself. With a quick Youtube tutorial on headlight changeout on my vehicle make and year, I quickly had the grill off and the headlight out. I took my headlight (assembly and all) to this O'Reilly's where I was helped by a very helpful and knowledgeable employee, Daniel. He quickly looked up my replacement part and stated he didn't have it in stock, but it could be delivered by 4pm that afternoon. That worked for me and while I was at it, I decided to purchase the passenger side headlight assembly also so I would have matching new headlights. I was called later that afternoon by Patrick who stated my headlight assembly was in. I promptly went to their store and picked up the replacement part. Patrick was helpful and friendly. Each headlight assembly was a little over $58 each. I went home, installed both, replaced the grill and everything worked perfectly. I was glad I went ahead and replaced both. I was very pleased with the service and the replacement headlight assemblies. They were easy to install and I figured I saved myself a couple of hundred dollars $$ by doing it myself. The employees I interacted with were very professional, knowledgeable, and helpful. I certainly recommend them and this place for your automotive needs. Check them out.

About 11 months ago I purchased a battery through AAA auto support. They came to the house and gave…read moreme a three-year battery for about $300. I did not save the receipt. I called AAA a year later telling them that the battery was dead and could not take a charge. I tried to get in contact with ROSSI towing service in Santa Cruz California and they were rude and did not follow through with my request for getting a receipt or invoice for the purchase of the battery when they helped me on February 2025. To be more specific, when I called AAA for service, they sent out Rossi towing service and they provided me with a battery. Their customer service sucks! They did not help me and the woman on the phone was a real rude bitch! However, I reached out to Napa auto parts on Radio Road in Naples, Florida. NAPA is the business that I am supposed to reach out to to get an exchange regarding the battery. They were awesome! They were kind, friendly and helpful. I would highly recommend this auto parts store for not only battery needs but for all your auto needs. They were wonderful. They talked in great detail on how to keep my battery in a healthy state and even referred me to another source for a battery charger that they recommended because they did not have it in stock. If you hear any negative reviews about this particular store, disregard them. All you have to do is walk in there and talk to them and you'll see how nice they are and willing to help you. It's as simple as that. They were great!

The staff is knowledgeable and fair. I recently went in…read morewith a weak battery and didn't have the receipt from almost 3 years ago. They were able to look up the purchase date and give me a small credit. They didn't have to and I wouldn't have been the wiser. They checked out my old battery with their analyzer and had a replacement in stock. Great costumer service.

This staff takes their time with you and give you honest opinion on your build. I've a jeep Willy's…read morethat goes off road and they keep her in tip top shape

They were very helpful and gaining information on some parts that I needed. They immediately got on…read morethe computer and was looking, they're very knowledgeable and easy to do business with.

Honest , fast and straightforward. Can't say enough good things about them. 10/10 would recommendread more

My mother has been taking her car here for decades. Now... my daughter who is in college in the…read morearea now brings her car here. Tim is an honest straight shooter who doesn't try to rip you off. Great place and honest people here.

8/2/26 update: Raised experience rating from two stars to…read morefour stars. We received another follow up phone call message from destination assist, with an update they felt have solved issues. When called back representatives were able to renew subscription and reactive destination assist service. FYI based on past use, give destination assist app in car a five star rating. 7/28/26 we went to Germaun Lexus service department, at the dealership, to have them reactivate Lexus Destination Assist ; and second give a quote for new tires. Service department has no problem giving quote on tires, letting us know they were in stock, and wanting us to install today, hard sell and questions what would be reason for not install today. Back to original request: quote on tires and reactivate live agent destination assist I wanted a quote on tires only I wanted Lexus dealership to reactivate destination assist. Doing this type of stuff can be challenging for a novice. We went to Lexus since that is within there expertece. Service rep we asked to sit in car and install, exited when phone rep said app is down , could not connect or inter new credit card payment info, put in ticket and will call back when there side fixed. While in car driving home from dealership, destination assist rep Called Us back and accomplished nothing. Extream aggravation felt by us.( Such as when clicked on app to install,directions said swipe left, and just words, nothing happened. ) So why call us if can not update payment or reactivate subscription? Again this seems like a service dealership should be able to do.

After reaching back out to Germaine Lexus of Naples they repaired the bumper of my car. I am very…read moreappreciative of their quick response and would recommend them for any car repairs.

My neighborhood car repair service. Always gives good service at reasonable prices. I feel…read morecomfortable with their advice. Have been going there for years and as a woman I fee I can trust them. Carole J.

Quality work at an affordable price. I've lived in naples for 35 years and this is the only auto…read moreshop I would reccomend.