Service department is terrible. Took two weeks to determine why my 2015 Jaguar wouldn't start. Buy a new car elsewhere!

After the experience of my last few purchases, I can say that Tanner and the management team at Naples Land Rover are consummate professionals! The Local BMW dealerships are not in the same league when it comes to the car buying experience! The negotiations were quick, precise and without drama. Tanners follow up was excellent, and his management team very accommodating. I really can't say enough about the standout experience I have had with this dealership, 5++ star transaction!!! read more

Worst customer service ever, walked in no "hello", no "may I help you", just "do you have an appointment?", yes I had appointment. I sat there for 30 mins no acknowledgment, then I left. Made the drive to ft Myers where they were very accommodating. read more

disgusting business people. just got taken out by hurricane Helene and Milton. lost 3 cars and our home. tried to buy a new car to replace the loss and they ea t to charge $25k more than asking. way to kick those who are already down. never will i ever do business here. sick sick people. read more

I've lived in Naples the last 7 years and am on my second range, I've always worked with Jen and she is by the far the best service advisor/manager I've ever had. anytime I've had a issue she's gotten it diagnosed right away and provides the best solution. everything has always been done in a timely manner and truly appreciate everything shes done! read more

DrJerry Physician with an unfortunate addiction. I am addicted to having great cars! For me, Naples Luxury imports is like a candy store. I have bought more than a dozen car there in the last 10 years. This past week I bought a beautiful Range Rover sport I traded in my Escalade V. It was so wonderful to deal with this establishment. Even in this time of shortage, they had quite a selection of new cars. That is because they are among, the best producing dealerships in the world. My Escalade V is a rare car and it only had 1700 miles on it. They gave me a wonderful price for my trade. I knew they would because all of their used cars are like new. I'm sure whoever buys it Will be most fortunate. For many years by salesman has been Jason Durston. He now has been promoted to management. This time I met Brenden Cahill. He is young and energetic, but amazingly knowledgeable about the products. It's just a great experience.All the cars I've had have exceeded my expectations. No need to go anywhere else read more

No concern for the customer. Entitled service people who act like they are doing you a favor by doing their job....except, they don't do their job. Always some small additional item wrong with the car after. Won't be back. read more

At 9 months pregnant, I elected to accompany my husband on a 2.5 road trip to Naples from Jupiter. The only reason was so I could purchase a pre-owned low mileage lexus here. Throughout multiple conversations, the sales associate described the car and answered my pointed questions about the vehicle. She assured me that the interior, my biggest concern, was "so clean," "gorgeous," "immaculate," "unusually well maintained, etc." She explained that her dealership only kept a small percentage of trades on their lot because of their highly discriminating selection process -- and that for this car to be kept and offered for sale there, it would naturally have to be very pristine inside and out. This same sales associate went out of her way to sell a compelling tale and to create some urgency. She was uncomfortably assertive - at times even asking me to leave earlier from our jobs in palm beach to accommodate HER schedule ... Texting me excessively and giving orders that felt below dealership standards. The best way to put it; her general demeanor was what I'd expect for a low end used car lot - not a luxury brand that embraces excellent service. Once I arrived, I was greeted by another sales rep. Fortunately, she had already left. I'm almost glad she didn't see my reaction to the vehicle she had grossly misrepresented. He discrepancies were shocking to say the least. That Lexus had one of the most abused interiors I've ever seen in any vehicle. See a fee of the photos below. I had specifically asked her to rate the interior and the standard of care given by the prior owner. And boy, did she talk it up. My expectations were to see and drive away with something near perfect. The low light photos she took and texted me conveniently captured none of the these defects, and they were never even mentioned. I was convinced I was being shown the wrong car - but no. This was simply the wrong salesperson to deal with. If you are so brave to travel to this business from any distance, ask for daytime photos and to deal with someone who has some understanding of basic professionalism, common courtesy, and some sense of ethics. read more

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Worst Customer Service in the State. First not even a hello when you walk in, then no customers Service when information requested, it was pretty much a bother for the salesman. Sad when employees don't see the need to be helpful. read more

Outstanding service, great atmosphere, beautiful dealership. We drove all the day from Coral Gables to buy a land rover and it was worth every mile. We were treated with such respect by sales consultant Adrian Carrasco. He went above and beyond the call of duty for us. It was a perfect experience. Irma Diaz and Rachel Lauzurique Coral Gables Fl read more

Unparalleled customer service. Best sales team. Best car buying experience ever, I would recommend them to anyone looking to buy a car! After shopping at many other Jaguar/Land Rover dealerships and servicing at other dealerships, this dealership is the only one that truly cares. They value your time and offer pickup and delivery for all sales and service. They truly care about your needs and you will leave feeling like a friend instead of a customer! read more

Out of state jaguar owner who needed to schedule service. Spoke to Jennifer via phone who was excellent and answered all my questions. Thank you Jennifer.... read more

Let me start by saying the sales staff is wonderful at this dealership however if you do buy a vehicle here you will be dealing with the worst service center possible. We bought a brand new Range Rover Sport and a month later driving on 41 my wife said the warning light came on regarding one of the tires. She immediately pulled into a gas/service station and was told a small piece of sharp plastic was in the middle of the tread of the one of the tires and would need a plug. Thinking since the car was brand new she would go to the dealership and have them do the repair. After doing an assessment the dealership called my wife and said not only would they not be able to fix the tire that was slightly damaged but actually all 4 tires would need to be replaced to insure the vehicles driving safety. Wow they must think we are the stupidest people in Naples! Unless you have money that you enjoy throwing away go to a different dealership to service your Land Rover. read more

Extraordinary Service Manager Jennifer one again (thus Yelp worthy!) demonstrated keen understanding of customer needs and finding a way forward. I highly recommend her. This note is not expected. read more

After a thorough search of the surrounding JLR dealerships, this one rises to the top. From the moment you walk in the door, they understand it's a car buying experience. We were fortunate to have Austin as our salesperson. He is an intelligent and extremely knowledgeable car professional. He didn't try to sell us; rather took the time to understand why we were looking at Jaguars. His follow up and work ethic are rarely experienced in this industry, so we highly recommend you ask for him. We bought our first of several Jaguars as a result of Austin's expertise and guidance. read more

My dignified 2004 S-Type Jag came from here. Here's the dignity part: on the few occasions when I needed to return for service over the years, I am treated with the same deference given to the big-ticket owners of Rolls + Bentleys who waited with me in the customer lounge. On each visit, all questions were answered, and mechanical attention was flawless. And my pretty Jag had a complimentary spa wash before she returned to the customer pickup lane. read more

After searching for a mint 2004 BMW Z4 3.0i, I finally found one on the internet at this dealership. I was skeptical to make the purchase given that I am in Wisconsin and the car was in Florida, after speaking with Matt Turczyn at the dealership and working with him throughout the purchase, everything could not have been smoother. Matt was very up-front about the condition of the vehicle, even sending me photos of the car's flaws. The negotiations were fair, he answered all of my questions, returned my calls promptly and assisted me in every way possible to complete this purchase. I had the car shipped by a shipper they recommended and it arrived in showroom condition. Matt had the car thoroughly detailed inside and out and it shined like new. I've bought, sold and traded many cars over the years and most of these experiences were good and some terrible. The service I received from Matt and the dealership was exceptional, all from people I've never met. For me, this level of professionalism, honesty and customer service are rare if not impossible to find. I would HIGHLY recommend Land Rover Aston Martin Jaguar of Naples and look forward to doing business with them again. read more

What a great dealership. Great selection of cars. Jeremiah Slusher is the person to ask for. He is a top notch professional. You will not be disappointed when working with him. He listens to your needs and makes you feel at home. read more

Went here to see their Aston Martin inventory. They had a nice variety - DBS, Vanquish, DB9, Vantage. I could look at these cars (and test drive) them for hours. Nice Bentleys too. read more

I don't know if its possible to leave a "no star" review, however if it is, that's what I will do. I bought a very expensive Jaguar from this dealership which ended up having "sticky buttons", meaning buttons on the steering wheel, environmental controls, console, and window buttons were coated with a substance which turns to goo. The black stuff comes off on your fingers upon touch. It started happening shortly after I purchased the car, however I didn't take it by there for years-my bad. I took the car by Naples Landrover Jaguar on a recent morning, and was told by the service department there was nothing they could do. I asked to speak to the sales manager, Mr John Russo, who was dismissive, rude, told me, basically, to pound sand, then tried to sell me a new car. I left, contacted Jaguar of Fort Myers, and since that time have been treated like gold. They suggested a path forward with Jaguar of North America, supported me, communicated with Jaguar, and I was just informed my buttons will be covered by Jag nearly entirely. All Naples residents, do yourself a favor and drive 20 miles North to Jaguar of Fort Myers to experience true customer service. read more

We purchased a 2011 Jaguar from Justin Borg, we found him to be very a tentative and helpful both during and after our purchase. His knowledge and demonstration of the vehicle was most helpful, he even sent us a link so we could better learn the cars features. To date we are very satisfied with Justin and the service he has provided to us. Tom Sessa Marco Island read more

Land Rover Naples had an Evoque that I was interested in and I contacted a salesman about it. I told him that I lived two hours away but I was ready to buy if he was able to negotiate. He told me it was a 2017 and to drive over and he would make a good deal. I researched the fair value for the car and my trade in before I drove over. The sales manager tells me a price over $10,000 more than the fair value that I researched on KBB. I understand wanting to make a profit but over $10,000 on a $55,000 vehicle? I guess the sales manager felt he could ask any ridiculous price since I was willing to drive two hours for the car. Way to treat your customers!!!! I should have read the other reviews. Don't waste your time driving to this dealership like I did. read more

We purchased my wife's car here and the experience was good .... until we went to get the leaking window serviced. We walked into the service associates office and he refused to turn off the soccer game on his phone with the volume very loud. We inquired about an oil change and he told us we needed a $700 annual service!!!! The car is less than one year old with 9k miles and we need to spend that much for service?!?! I don't think so. We get a loaner and they hand us the keys and tell us it's in the parking lot. Sure enough we found it, parked next to a bush we had to squeeze through to get in the car. The service experience was SO bad that we actually don't even want her Land Rover any more and are looking into switching. I was not at all impressed with this dealership and felt like they didn't care about us as customers because we didn't drive in in a Rolls Royce. If we did I'd bet we would have been treated differently. read more

We had the best experience purchasing our Range Rover from that dealership. Everybody was extremely helpful and friendly and the service we received was more than excellent. Especially Sarah Walters, who handled the sale, she was absolutely fantastic. She made the process easy, straightforward and got back to us every time we had a question. It was a real pleasure to deal with her and refreshing to deal with a woman! We drove from Miami and we will go back to them for our future cars, the drive is definitely worth it. Nothing to compare to the service one receives in Miami where the process of buying a new car is a headache and leaves you frustrated. This was a real pleasure! To add to the great experience, their showroom has amazing cars, limited series so if you enjoy beautiful, one of a kind cars, I recommend you head there for your next car purchase! read more

I can't say enough good things about this dealership. I had a painful experience with Ft. Lauderdale and Miami Land Rover, but we called Sarah and everything changed! She took amazing care of us, delivered our car in ft. lauderdale, then sent me flowers. I LOVE these guys. Make sure you talk to Sarah...she's the best. read more

Superlative customer service. I have very extremely pleased with how they have handled my Range Rover service. Would highly recommend them.

My story is too long to fit within the allotted 5000 characters, so I posted it at www.jaguarcomplaints.org for full reading.

In addition to my new Bentley I currently own a 13 Cali, 4 Mercedes, and Range Rover among other vehicles. I am an admitted car addict and always shop for the best deal. Primarily I am a Pa resident but live part time in Naples. Despite wanting to keep my new GTC at my Pa home (where there are 4 Bentley dealers within 90 miles), I choose to buy from Naples Bentley and transport the car north. Prior to my purchase I had several visits to the dealership. Jeff spent lots of time making sure I found the car that was right for me. He and Jason made me a deal that was very fair. At delivery Jeff took extra time to Bluetooth my iPhone, set up my Sirius account and make sure I was comfortable. My only regret is that I won't have this car in Florida and will have to have it serviced up north. I had an 08 GTC in Naples for awhile and the service at Naples Bentley was top notch. They took care of my cars needs when I was not in town and I would return to find a clean well cared for car in my garage. I know that when my car addiction acts up again I be back to Naples Bentley read more

I purchased an extended warranty for a vehicle that they sold me and assumed that their sales staff was experienced and yet they misrepresented the warranty and sold me a warranty which was no where near appropriate for the vehicle. This misrepresented and inappropriate warranty has cost me about $4,000 in repairs and related expenses which they would not cover in addition to the $1,734 in premiums I paid for the warranty. To summarize; it is my opinion that Jaguar Land Rover Aston Martin of Naples sales staff and owner are neither experienced nor dedicated to satisfying their customers' needs. Buyer beware. read more

We acquired a brand new 2012 Bentley GTC (Vin # SCBGR3ZAXCC077191). Sticker price around $239,000. We had multiple problems from the start. It was sold to us with defective tires which had to be replaced. The vehicle broke down twice. One of those times the vehicle shut down at 45mph in three lanes of traffic with loss of brakes and steering! One time Bentley Naples returned the car back to us it had two dents on the driver's side, a deep scratch on the fender, the exterior was filthy and the interior looked like someone had thrown coffee all over it. On another occasion the car was returned back to us with two more dents in different places. In total they put four dents in this car and one deep scratch that meant the entire rear fender had to be repainted. However, they couldn't even get that paint repair done properly. It took them multiple attempts to get it looking right, weeks and weeks back and forth. It seemed like the vehicle was in the shop for more time than we ever got to have it. We found this dealership to be unprofessional, irresponsible, incompetent and they had no respect for our vehicle whatsoever! A Defective Motor Vehicle report was filed with Attorney General's office as the vehicle was claimed to be a lemon under Florida Lemon Law. It failed its final inspection because it broke down 48 hours before the appointment. Eventually Bentley bought the vehicle back as a "manufacturer buy-back". They also tried to make us sign a non-disclosure agreement because they didn't want this negative information being made public. We refused, took the refund check and walked away. We would never buy another Bentley and we would never buy any vehicle from this dealership. We have full documentation and photographs to back up all of the facts above. read more

Buyers Beware !!! This is an unethical and extremely unprofessional business. A friend traded in their Mercedes SUV on a new Range Rover. When I learned this a few days later, I called the dealership and worked with the salesperson that had helped my friend. I knew how carefully my friend had maintained his car and had only put 26,000 miles on it in 6 years! The salesperson informed me that they still had the car but had not listed it yet as it was being inspected. He called me the next day, Friday, and informed me the car had been listed on the internet. He sent me a link to view the car details and we arranged to talk on Saturday. On Saturday, we came to an agreeable deal that was approved by the Used Car Sales Director. I live out of state and offered to put a deposit to hold the car as the banks were closed but was told that was not necessary - the car was mine. Since the banks were closed on Monday for Martin Luther King day, we arranged with the salesperson and the manager to pay cash on Tuesday with a money wire. I also talked to the salesperson on Monday to make sure we had the information we needed for the purchase on Tuesday. Tuesday morning he called me and said, "I have some bad news, the car was sold last night after I left work." I could not believe my ears !!! We spoke to Jason, the owner, and his comment was, "Every car is available until it is sold". He threw the salesperson under the bus by saying he had only been with them for a few months. But the truth is that a buyer walked in and offered to pay cash on the spot and another salesperson screwed his associate and the sales manager supported the sale even though he has already approved our deal!! Since then, I have received two follow up emails from the dealership asking if there is anything they can do to assist me - you have got to be kidding me !! My friend is really upset and sorry he has done business with this company that treats customers in such a disappointing and unsatisfactory way. Like I said to start - Buyers Beware !! read more

I visited this dealership in mid December to drop off my faithful friend of 10 years (2003 X Type Jaguar) for repair. The service department was very accommodating with efficient handling of my vehicle as well as offering unlimited drinks and snacks from their very nice complimentary on site cafe. I was also offered a ride home in lieu of waiting on my vehicle in the event I needed one. My husband ultimately dragged me away from the service department (kicking and screaming) and into the showroom with the suggestion that I part with my beloved 10 year old Jaguar and consider finally purchasing a new vehicle. I am not a big fan of "change" and was not very receptive of the idea. The sales staff however were unlike any I have ever encountered at previous dealerships as they were not at all pushy and were genuinely interested in helping us gather information. The sales staff (Don and Torrey) clearly understood that I was not ready to purchase a vehicle at that time and did not attempt to pressure or convince me otherwise. We left that afternoon and returned to the dealership on New Years Eve, working with both Torrey and Don in search for the only Jaguar that I would consider trading my beloved old friend for, a metallic red XF 3.0 model. Both Torrey and Don worked together along with their sales manager searching the entire State of Florida, for the exact and only car I was looking for. I really appreciate and was grateful for their respect and courtesy in not trying to push me into another direction. We were unable to find the perfect vehicle on that evening, (most of the other Jaguar dealerships in Florida had already closed), however I was promised I would receive a call the next business day as soon as the inventory at other dealerships could be obtained. True to their word, my perfect vehicle was located and delivered to the Naples dealership, a few days later. The vehicle arrived from a dealership across the State on time and in perfect condition. My new car (2013 red metallic XF 3.0 Jaguar) has already far exceeded my expectations with it's peppy performance, and beauty. The excellent service of every person we encountered at the Naples dealership was a much appreciated bonus!. Thank you Naples Jaguar for a perfect, stress free and very happy experience. In addition I have been promised life long free Saturday car washes, including unlimited treats from their fabulous cafe! I plan to be a frequent visitor.. thanks again!!! Michele D read more