When I decided to trade in my old vehicle, I was drawn in by your advertisement promising a $6,000 trade-in offer. However, the reality was far from what was promised; I was only offered $600 for my trade-in, receiving a mere $3,000 towards my new vehicle purchase instead of the advertised amount. This discrepancy is not just misleading--it raises serious concerns about the integrity of your advertising practices.
Additionally, I have faced significant inconvenience due to the dealership's failure to report the change in ownership of my previous vehicle. This oversight has led to me being charged for an uninsured vehicle, which is completely unacceptable and has caused undue stress and financial strain on my part.
Furthermore, I was misled by Arquimedes regarding the mandatory $6,000 protection plan. He claimed this was non-negotiable and assured me that as a family member of the business, I could trust him. Yet, the salesman Jose later admitted that the guarantee is in fact removable for customers who choose not to participate in the free tints and tires for life. This contradiction not only raises questions about the honesty of your sales tactics but also leaves me feeling deceived.
Moreover, the condition of the vehicle itself has been disappointing. The gas lever does not function properly, forcing me to manually open the gas door--a frustrating inconvenience for any car owner. Additionally, the vehicle came with only one key and no fob, which is not standard for a nearly $24,000 purchase. With all features being manual and the interiors composed of cloth, I expected a higher quality of service and product for my investment.
Throughout this entire process, I have been met with rudeness and inconsideration from your staff, further contributing to my dissatisfaction. It is evident that the dealership's focus lies more on profit than on providing quality customer service.
I believe it is crucial for your dealership to address these serious issues and rectify this situation. I urge you to honor the original advertised trade-in offer, ensure that my previous vehicle's ownership is properly recorded, and provide a resolution for the misleading information regarding the protection plan. Additionally, I would appreciate a thorough review of the vehicle's condition and the provisions for obtaining additional keys and fobs.
As a customer, I deserve to feel valued and respected. I look forward to your prompt response to this matter and hope to see significant improvements in your customer service approach moving forward. read more