1 Star is an execution in this case.
I was personally at MB Expert before X-mas and had scheduled a repair appointment (roof) for the 3rd of January 2022 @9.00am and should be able to pick up my SL 550 again on the same day. On the 3rd I drove to MB Experts
(about 40 miles from my house ) and I was about to get to the shop when Teresa Irvin called me and said that she is sorry, her mechancher is at the Atlanta airport and can't fix my car today, we have to reschedule, she will call me again for the new appointment ". So I drove back about 40 miles in the unrepaired car. About 1 week later, Teresa Irvin called me again and suggested me the earliest appointment on January 18th (!!!) @9.00, not earlier as they have too many cars after Hollydays and my car had to be repaired on the same day so they need someone who has time and can do the job. I was very disappointed, jet I accepted the Jan.18th. So I drove again, at 08.00 on Jan.18th about 40 miles to the MC Experts. At 08.45 am I called Teresa and told her that I will be there 10 minutes later due to traffic. She asked me who I am (!!!???) even though I was scheduled for 09.00 a. m. for a repair for the whole day and then she went, oh sorry, because of a Storm they've had no power since yesterday. They have to call their landlord now to fix the problems with electricity. Nothing works... BUT (!!!) THEY've taken 5 repairs now and they can not promise you to repair my car today. I could leave the car here IF I WANT TO and, when the power is back and the other cars are fixed, they could fix my SL550.... I couldn't believe her anymore and canceled the repair.
I have never been treated like this by any other auto repair. The MB EXPERTS are not reliable, they are not serious and do not care about customers. "Sorry for inconvenience" will not make any difference!
I will not recommend them to anyone. read more