I have to say they are very honest,knowledgeable and extremely helpful with car repairs. I would…read morerecommend them when in or around Naples area for anything associated with a car.

I brought my car here today for the first time. This place is great! they're reliable, honest, and…read morethe charges are reasonable. This will be my car care place going forward. I highly recommend them.

What a well run organization, I must admit. Having owned an independent shop like this many years…read moreago I pay attention to things done right, and this ranks up there. The facility is well laid out and inviting. Check. Staff knowledgeable. Check. Loaner cars available when booked in advance. Check. Like every repair shop you'll ever work with you drop off for something specific and their job is to find work; more work means revenue. We all get that, but a difference here. They'll tell you what they found/saw and suggest that at some point in the not-too-distant future you'll want to remind them to look again. A soft-sell that works!! Kudos. Took care of two of our cars and definitely going back.

I am writing to formally express my frustration and disappointment regarding the ongoing issues…read morewith my vehicle and the way my case has been handled by both your service department and the insurance claim process. I initially brought my vehicle to your service center due to a "Restricted Performance" warning light and noticeable shaking while driving. Despite having the car for over a week, the only test driving conducted was reportedly "around the block," and I was told the issue could not be replicated. Nevertheless, I was presented with a list of $6,600 in unrelated repairs, for which I paid $2,400 out of pocket after my insurance covered a portion. Shortly after retrieving the car, the same warning light came back on immediately, and the shaking persisted -- clearly indicating that the original issue had not been addressed at all. When I returned the vehicle, I was told the matter would be resolved, but instead, a second insurance claim was filed, and I was forced to pay an additional $200 deductible, even though the issue was the exact same one that prompted the original service visit. This appears to be a clear mishandling of the diagnostic process and possibly an abuse of the insurance claim system. This situation is unacceptable. At minimum, I am requesting the following: 1. A refund of the $200 deductible paid for the second claim, as the issue was never resolved from the first. 2. A thorough explanation of why the original problem was not properly addressed or diagnosed, despite the time the vehicle was in your possession. 3. Assurance that the vehicle will be repaired correctly without any further out-of-pocket expense on my part. 4. If not resolved satisfactorily, I will be filing a complaint with the Florida Department of Agriculture and Consumer Services (which handles auto repair disputes) and the Florida Office of Insurance Regulation for a possible insurance claim abuse investigation. I expect a timely and professional resolution. Please respond within 10 business days to avoid further escalation. This situation raises a few red flags: * Poor diagnostic procedure -- A quick drive around the block isn't enough for intermittent or performance-related issues, especially with modern vehicles. * Potential insurance mishandling -- Filing a second claim and requiring another deductible for the same issue sounds questionable, especially if it's a continuation of the first claim. * Lack of accountability -- They didn't take responsibility for failing to address the core issue in the first place.

Went in for a check engine light. They diagnosed it and repaired it while I waited. They also…read morechecked my cabin filter, which was dirty, and suggested an oil change when the tech noticed that the oil management system was less than 20 percent. Now you might conclude that they were just "selling", but I thought all of that service was welcome, well done and reasonably priced.

We had been fighting our diesel pickup losing coolant while pulling our trailer. We had to stop…read moreevery hour and add a gallon. The dealer couldn't get us in for 10 days. We found JR's had good reviews so called them and they got us in the next day, ordered a very expensive part, and got it finished the next day. Josh is a super decent and informative tech who explained every piece of the puzzle. We've taken it back since then for a brake issue that they also handled perfectly. Our go-to shop in Naples.

Honesty and 5 star service!! We only bring our cars here. Fast and thorough on every visitread more

I only go to Collier Automotive. This is the best, more reliable, more honest mechanic I have ever…read moreused. I go no where else except to see John.

Called to schedule a 4 wheel alignment for my BMW. Prompt service, clean facility, nice people,…read morepriced lower than the local BMW dealer and did a perfect job. I recommend them.

On November 5 2024 I visited European Auto Repair to investigate their honesty and Pricing. I have…read moremaintained my 2002 Boxster as my family business is car repair. I'm from out of state and my equipment was left behind so if I need someone else to do repairs that would be too cumbersome I want a place I could trust in the future. The alternator job was just a test, nothing wrong with my alternator. So you know the vehicle was not with me at that time. The first question I ask could they replace an alternator in my vehicle with the new one I purchased? his responded that Florida laws state that it is illegal for any service shop to perform repairs all items must be purchased exclusively by the shop and no work can be repaired with outside items. Not true, First lie. Check the status if you don't believe me. A shop can turn down work but it's not illegal. Second question, if the item was purchased through them how long would it take to install? His response is 4.5 hrs. So you know, to facilitate access to the alternator there is a face plate that must be removed. I told him I removed the face plate, which took all of 7 min. The actual job of replacing an alternator on a Boxster is easier than changing spark plugs. It is one of the simplest repairs to perform. It takes no more than 35 minutes to remove, It is only held in place by two bolts and 2 wires in the back. If one of the bolts is stuck it requires several light blows with a hammer to loosen which would add 5 minutes. Reinstall, and repeat the process in reverse. If this job was undertaken by the slowest mechanic in all of Naples with no Porsche knowledge they could do it in 2 hr and that is being extremely generous with the time allotment. So if you choose to use this repair shop you have been duly warned. Such a shame, I truly wanted to say good things and use the shop for the future, especially after reading other reviews. I don't know, maybe they do good work but you are paying an exorbitant amount. The search continues. Now to check with other shops hoping to have better luck. labor cost should not exceed 2 hrs not 4.5 hrs. This is a simple job. price for labor should be 220 to 250 ,no more.

I needed an emergency repair and they were able to fit me in at the last minute and did a wonderful…read morejob! They were very clear with their communication! Much appreciated!

I was referred to Cookie by my mechanic. For muffler work, this is the place to go. Cookie is the…read moremost knowledgeable, takes a great care in his workmanship. Highly recommend!

Excellent service. Went there with my Mercedes E400. I did not make an appointment beforehand. They…read moretook care of car right away,while we went for cup of coffee to next door cafeteria. Less than hour all problems were solved and we could drive away. Highly recommend this family owned business, will use them in the future too.

I purchased a 2006 BMW from Roland Auto Service about 6 months ago and the car was beautiful and…read morestrong, so far we have not had any problems with it, this is a family ran shop and they're very helpful and polite, they also service our 2500 DODGE RAM truck and keep it top notch. Thank you Roland and staff, keep up the good work. Mark Sottoy

Absolutely perfect. When I walked in, I was shocked by the amount of cars, but more impressed by…read morethe Ferraris, Lamborghinis, Corvettes and Lotus. And my little mustang. Jacob was absolutely amazing! He scheduled me on a specific day, and they were waiting for me when I arrived. They did an amazing job. My car looks like it's brand new and now I am not concerned with rock chips as I was. Beautiful shop even if you're just needing windows tinted or your vehicle detailed or if you want to complete wrap, you can trust the shop without any concerns. Their prices are extremely reasonable.

We recently brought our X5 here for window tint, PPF stealth wrap, and a full detail. I received a…read morecouple of updates as it was progressing as requested. I asked for the updates to stop so I could be surprised when I picked it up. Day of the pickup they texted me saying they needed me to come in at the end of the day as their quality control team found an issue they wanted to fix. We walk in and get escorted to the vehicle and the PPF and tint look great! There were a few spots where the PPF appears to have minor debris under it which the shop said they could fix if they were still there at the two week follow up. Some of the edges so the high gloss, I guess that's on me for not fully researching where there would be edges that can't be wrapped. We open the doors to check the detailing and found a couple of items that were not to our liking. We spoke up about our unhappiness with these items and the owner reached out personally later that night to resolve these issues. Overall the PPF and tint look amazing!