After shopping all over southwest Florida, I finally got the Honda Accord I wanted here at Germain…read more I could not have wished for better service than I received from Arlington Fritz! I highly recommend talking to him and letting him help you find what you are looking for. He will get it done! As far as financing, Mona Janjic is the queen! I went in with a preapproved loan from a bank and when it came down to it that bank was trying to raise my interest rate at the last minute. Mona told me I did not have to deal with that and got me approved though a different bank for my original interest rate She made it so easy! Thank you both for the excellent service!

Went in for B1 service reminder. First, I was told my wheel lock key was missing and it'd be $95 to…read morereplace. Made a big deal about them having to use their master key and if I got stuck on the road no one would be able to change my tires without it. After receiving my car back I found the key literally in its bag in the trunk of the car....also told my brake and transmission fluid needed service now. I had both done at another Honda location in Nov 2025(apparently they can't see services done at another location)...so I called and asked how often this needs to be done and if it was actually checked during the B1 service reminder/"multi-point inspection." No they don't physically check your fluids. They just go based off when the last time you had it done with THEIR specific location. They literally tried to rob me of an extra $593.32 for services I didn't need.. I'm so glad I always decline their recommendations/check my records/ and go elsewhere for second opinions!! Absolutely bonkers. Update: brought my car to tire kingdom the next morning to properly check my fluids for free. Upon inspection Tire kingdom thought I had an engine leak. Turns out whoever worked on my car @ Honda just decided not to clean up after making a mess when changing my oil. Clearly this location has 0 standards. Update #2 lol: Alex the service director emailed/called me to talk about my visit and concerns. Apologized, made a few excuses for things, (ie: wheel lock being somewhere they don't usually put it...it was in compartment with spare tire- more excuses as to why they can't test fluids, even though I physically watched tire kingdom check them). Said advisors should just be recommending services, not making it seem like you need something urgently. When has that ever happened? Again the multipoint inspection is not an inspection- it's the technician looking at his computer screen checking when you were last there. You get charged so much for labor but they're not even doing what you're paying for. I guess just rip off the people of Naples right? Offered me 2 free oil changes-$80 worth of services when trying to rip me off of $600 and potentially having to do a diagnostic at my next visit for engine oil "leak" after yall made a mess is insane but what's new (won't be bringing my car back here). Seemed to care while saying employees would be retrained until he asked me to update my yelp review to say he reached out because corporate likes them to. So yes corporate he reached out. The employees are only as strong as management so don't expect much to change.

Shopping for cars is overwhelming. We stopped by Tamiami Hyundai after checking out the cars at…read moreAirport Kia of Naples. We wanted to scope out the Hyundai Palisade and Santa Fe. Arlington helped us with some pre-owned or used vehicle options. We had looked at their inventory online so had an idea of what we wanted to see. The Palisade has same body type as the Kia Telluride as Hyundai owns Kia. Palisade is more spacious. Oh man, loooooooove the new Santa Fe body which looks like the new Telluride body type. Boxier and more rugged. Don't even get me started on the MATTE FINISH!!! Any car in matte finish is a so BADASS!!! It was nice to see our options, sit in the cars, hear about the different features each level offers. Arlington was wonderful, patient and so helpful. Very down to earth and doesn't act like your typical car salesman. Haha. Sorry but it's true. Thanks Arlington for your help. We're still scoping out options before making a final decision. Great lot with tons of options. Very organized and staff is friendly here. Love the little golf play area to keep the kids busy. Great idea!

I was going through old voicemails from September 2024 when I was deciding which dealership to buy…read moremy car from and came across this gem: "Oh, so you're not going to answer your fucking phone, so that's how it is." Then you can hear country music playing in the background. Apparently they eventually realized they had actually said that on someone's voicemail. My car was recently totaled in a wreck, so hearing this again almost two years later was a great reminder to not purchase from this dealership. Needless to say, I'm really glad I didn't choose this place then and I certainly won't now.

Sean pearls made the experience of automobile purchase painless , informative and fruitful. I would…read morerecommend Naples Acura him and all the personal in sales service and administration as outs and role models of a pleasant experience.

The best overall car dealership I've ever dealt with.Great service and buying experience.read more

Our son is looking to purchase his first car. Dealer employee was always available and appeared…read morepleasant. Dealer agreed to allow a 3rd party inspector come see car at our cost before purchase which is a comfort and A+ attitude. Dealer does appear to be more one price versus negotiable which is ok, but clearly share and advertise this. Car is used and easily tracked on Carfax and clearly sat at another dealer for months unsold, may have been auctioned, and then wholesaled to here. It's not a HIGH value unit when mileage is low as it's only factor. Our offer was fair, and ok as not accepted by dealer. Hope they get the $$ versus long hold period. Overall a good experience but did not result in car purchase here.

Deceptive & Fraudulent operating practices. False advertising. DON'T buy anything from Autohaus of…read moreNaples. You will regret it. You will be out $1,000's of dollars. The owner David Rinker & General manager Tim Peck are SCAMMERS & FRAUDS. They refuse to stand by their vehicles.They refuse to abide by their promises prior to purchase. They advertise & promise: "Quality Luxury Cars-- High Quality Inventory--  Meticulously Maintained vehicles that are inspected thoroughly by their Master Technicians to ensure quality prior to placing them for sale." I purchased a vehicle from them 6 months ago. Within the first 2 weeks of ownership, 4 major issues were found on the car. I'm still trying to compell them to take financial responsibility for THEIR product. 3 leaks were discovered & hidden wrecked major damage to the front bumper cover was discovered. I had the hidden wrecked damages repaired for $2,600. The general mgr has refused to reimburse me for the repairs. I recently found out that the 3 leaks are much worse than I thought. On January 7, 2026, I hired a mechanic that specializes in German vehicles to begin work on one of the leaking areas, the oil filter housing & oil cooler gaskets, these repairs are a major undertaking. When he began removing parts, the amount of oil leakage that was found was extensive. Oil leaked everywhere. It's obvious that those gaskets have been leaking for a long time. He also removed the large plastic engine guard that bolts to the underneath of the engine bay. It was saturated wilth huge areas of oil and oil sludge. He then noticed that the engine oil pan drain hole looked as though the drain plug was screwed in with bubble gum. He removed all the gunk and drain plug to discover that the threads of the oil pan drain hole are stripped. The threads can't be repaired. I need a new oil pan. Everything is documented with photos of evidence. I'm in the process to begin suing Autohaus of Naples for $8,000 thru Florida courts. On January 24, 2026, I received a message from a woman that read my many online reviews of Autohaus of Naples. She shared with me that she recently purchased a Mercedes from Autohaus of Naples. While she was driving on the highway, the entire metal roof flew off. She sent me a photo. It's shocking. She mentioned that the general manager, Tim Peck, has refused to compensate her for the major damage & safety issue. Her vehicle is currently not drivable. She shared screen shots of her communications between she and her salesperson and Tim Peck. Tim was as completely unprofessional just as he was with me & refuses to take responsibility for his products just as with me. Some of the online review platforms allow posting photos but some do not. If you have anything to ask me or share with me about Autohaus of Naples, find my Facebook review on their page. You can then message me thru Facebook. STAY AWAY FROM AUTOHAUS OF NAPLES! They are NOT a quality preowned vehicle dealership. Of importance, I have only been able to drive the vehicle about 200 miles during the 6 months of ownership. The vehicle still has less than 60,000 miles & is a 2011. As a result of my complaint against Autohaus of Naples to the Florida BBB on 9/18/2025, Autohaus of Naples now has a lower rating. It has dropped to B- because they ignored the 3 attempts by the BBB to resolve my complaint. Autohaus of Naples is no longer accredited.

Very professional and friendly. Nicole provided excellent service and made everything easy from…read morestart to finish.

On 5-5-26, I brought my 2018 Chevrolet Tahoe to Rick Hendrick Chevrolet as I have a TPMS light that…read morewill randomly activate and dash out the driver's front wheel on the PSI screen and display the "Tire Warning" light on the dashboard. I explained to the advisor, Mariah Vachunek that I had the vehicle serviced at Costco SEVEN (7) times to locate the bad TPMS sensor. My sensors were all replaced and the tires were re-flashed 3 times with the latest software updates. On my way home from Costco, the light activated again. I re-flashed the tires at my residence and the light went out but again came on. I am now completely out of ideas so I researched the problem and located a Service Bulletin from Chevrolet #16-NA-061 dated 12/2017 On 5-6-26, I was contacted by the dealership advising me my repair was complete and that they re-flashed the TPMS in the tires. I told Mariah that it was not fixed and that the flash was performed 3 times by Costco and once by myself. She advised that it was done by the computer this time and should be fine. I asked if the vehicle was test driven as I am sure that the light will again come on and she said it was and the system is working correctly. I picked the vehicle up paid $234.99 and within driving approximately 10 minutes, the light came on once again and I immediately called Mariah to advise her that the repair was a failure just as I had said and I asked why the antenna system was not checked as per the bulletin that I provided. She said that the technician, Mike, said the flashing of the tires were all it needed. Mariah advised me that they will make this repair right but I feel that I can speak to them until I am blue in the face and they will just do what they want with no regard for the correct fix. Taking my truck to a reputable Chevrolet Dealership numerous times and needing a ride back home then being without a vehicle is an inconvenience that should not happen numerous times as minor attempts at the problem are performed and costing me $234.99 for a fix that has not already solved my issue. I would much rather have the problem fixed properly the first time. On 5-8-26, I was contacted by Mariah to bring my truck back in so service could again attempt to locate the symptom of my TPMS light activating. Since the last service the TPMS light has activated and deactivated numerous times. Mariah was very attentive to my issue and wanted to make good on the previous service so we agreed on bringing the Tahoe back in on 5-11-26. I dropped the vehicle off on 5-11-26 although the TPMS light was NOT activated. Mariah greeted me and assured me they were doing everything they can to get the vehicle correct. I was contacted later that same day by Mariah and she said that they drove the vehicle and could not get the TPMS light to fault and as such were unable to determine the problem. I picked my vehicle up later that same day and as she said, the light was not activated. On 5-13-26, while driving the TPMS light activated again and the driver's front tire was dashed out in the tire PSI field. I contacted Rick Hendrick Chevrolet immediately at 8:51 am and left a voicemail for Mariah but have not heard back. On 6-2-26, while driving past the Rick Hendrick Chevrolet dealership, my TPMS light again activated and since the fault light was activated and I was advised on 5-8-26 that there was no ability to diagnose the problem because the light was not currently activated, there was nothing they could do for me, I decided to bring my vehicle in so they could see the fault light and possibly diagnose the problem properly. Once at the dealership, I was greeted by Mariah, who pleasantly began writing me up as she remembered all the facts from the previous visits. She then handed me a repair registration with a diagnostic fee for another $234.99. I explained to Mariah that I already paid this diagnostic fee and that the vehicle was MISDIAGNOSED as they completed a service that I advised her was done several times before and was found to not be the fix. I also gave Mariah a Chevrolet Bulletin 16-NA-061 indicating an issue where the symptoms mirrored my issues. I told Mariah that I shouldn't have to pay a diagnostic fee for a repair that was not correct. She advised that she would ask her manager. The Service Manager came out to me and immediately said that I have to pay the diagnostic fee and I said that I would not because my vehicle was improperly diagnosed and the repair was not done correctly. He then stated that the TPMS light was not activated when I came to pick the truck up so it was fixed. The light came on 5 minutes up the road because the repair was NOT fixed and the Bulletin issue was NEVER addressed. Anyone with a GM diagnostic computer can re-set the fault codes and if the repair is not done, it will reappear again within a short drive just like it did to me. The Service Manager would not take the vehicle in unless I paid the $234.99 diagnostic fee again so I departed without repairs

I went to Carmax to get my parent's car appraised last Monday morning, on MLK Day. The supervisor…read moreon duty that morning greeted us immediately and was very polite and quick to assign us to Allen Prudhomme, the Sales Consultant that would be helping us in the transaction. In the first five mins of meeting him, i was kind of bummed that we wouldn't also buy a car with Carmax because I knew that Allen would've made a stressful process so much easier! Right out of the gate, he was exceptionally attentive. Especially warm with my retired parents, which I appreciated! He offered to show us cars but wasn't pushy or less helpful when we declined. We got an appraisal in under an hour and could've obtained our check right there and there had we decided to sell. Instead we sold the car to a friend, but the appraisal was very helpful! If you are in the market, I highly recommend Allen!

I saw and drove a Mitsubishi Mirage 2022 ES yesterday at CarMax in Naples, I was so disappointed…read morewhen I showed the customer service representative Very True pricing figures proving that this cheap vehicle was definitely $5K overpriced on their sticker. I was told and have subsequently read that their policy is set at the posted price and they will not budge. Kelly Blue Book and another reputable pricing site means nothing and I was politely told that. So, needles to say CarMax is just another untrustworthy car dealership that could care less. I also had to stand out in the heat for about 15-20 minutes waiting for the car to be brought around even though I had a set appointment made the day before and was told the car was ready for my viewing on that same day. I set the appt for the following day at 1pm so I could bring a trusted friend with me. Needless to say I still thanked the guy for his time and walked away! As a nice senior citizen woman and retired FL teacher, I found the excuses I was given yesterday absurd and basically BS. Needless to say nowadays is a very different and very unsatisfactory time we're confronting for all ages. Yes, this is Naples, FL, but not all of us are multi millionaires-billionaires and since I was initially born and raised in a very affluent town, Pelham Manor, Westchester County, NY, where the affluent cared about their integrity and Helping Others, that for the most part no longer exists and is a sad commentary on our current times. I always help others even though I lead a simple life as one of your teacher retirees, and many years ago I watched my family's wealth disappear in my teenage years. I continue to work part-time tutoring jobs at age 76 just to pay my increasing condo and other fees! At any rate I highly doubt I will visit CarMax here in Naples again. Janet M. O'Connell

The service department is top notch. I live in Ft Myers and take the extra time & miles to travel…read morehere. Oracia and his crew do a good job in communicating with me in finding the best fix for my Jeep Willy. Bravo

Just another ugly experience with Naples car dealerships If…read moreyou find an honest one looking for a return customer I'd love to hear about it . 1) Fully inspect the vehicle from the interior to exterior . Just because the car fax is perfect don't be fooled by 1st impressions. 2) Make sure you have 2 car fobs or at least one ordered in writing before you close on the deal. I test drove the 2019 Xt5 in the rain so I didn't see how badly scuffed up the paint was . They should of at least detailed it with a ceramic finish by a 6 inch wheel.I was blinded by the carfax and the low miles . 39.950 . Here's a Pic after I spent 6 hours on it detailing it myself . Basically I closed on the deal . I was promised a second fob by the sale rep Elleen. This never happened. She wouldn't return my phone calls . She missed out on a 70.000 sale from my brother for a new Jeep Rubicon. How could you be this irresponsible. Dealerships make fobs for $200. She could of paid for it herself to keep my family's business. I could go on but Its not worth my time Buyer beware. Just another bad experience with poorly trained non professional in Naples . Naples management needs to read these reviews to correct the sales teams for future business. They should contact me and apologize for starters . Offer to send me a new fob .

I purchased a car from the Mercedes Benz of Naples with Dairon Niebla as the sales representative…read more It was the easiest, most efficient purchase I've ever made. I was new to this particular car and Dairon was a terrific teacher, methodically going over every aspect of the car I would need to know. He did this a few times to be sure I was familiar with all aspects of the car before leaving. I'll be back in 2 years for my next purchase The Mercedes Benz facility is beautiful and the staff is very friendly

If you are ever looking to buy or lease a car definitely go with Ethan!! He helped me in getting a…read morecar and he was absolutely wonderful. He took his time looking for the perfect car and didnt make me feel rushed into getting a random car!! If i could give more than 5 stars I would!! He deserves a raise!!!