I am giving this a great, however, I do not understand why Germain has created a layer of…read moreseparation between the customer and the service supervisor; now requiring us to be escorted to the service supervisor. Do we need an added layer of protection or bureaucracy? I like the feeling of personal contact by being greeted directly by the people I have come to know. Why the extra level? Ed

I had to get some work done on my 2018 RAV4. Originally I just went in for an oil change, but there…read morewas a problem found with the drivetrain. I've owned a lot of cars over the years and been to many dealerships in my lifetime, but in all honesty, this is the first time that I have had such splendid care and attention from any dealership. I want to thank Fred, Anthony and Brian for addressing my concerns and needs during this repair to my vehicle. Fred was my assigned CSR and he did an excellent job then Anthony and Brian also assisted. At a lot of places you're lucky to get one person to help you out... these three gentlemen made it their mission to make sure I was happy when I left. Absolutely splendid, thank you very much.

Sean pearls made the experience of automobile purchase painless , informative and fruitful. I would…read morerecommend Naples Acura him and all the personal in sales service and administration as outs and role models of a pleasant experience.

The best overall car dealership I've ever dealt with.Great service and buying experience.read more

Zak at Stearns Motors, was extremely helpful providing information and assisting me with a…read morepre-purchase inspection on a car I was interested in. I live hours away from the car dealer, and Zak really went the extra mile to accommodate me. Really impressed by this dealership to be upfront and honest throughout my car search process. Highly recommend this car dealer.

We purchased a van from Stearn's Motors recently. We live on the other coast in Florida but…read morehappily made the drive to buy from them because they are honest, professional, friendly, no hassle, you get what they advertise with no hidden fees or bait and switch. They are a refreshing used car lot to deal with because they do honest business. Thank you, Stearn's Motors! We will be sure to purchase from you again in the future.

The service department is top notch. I live in Ft Myers and take the extra time & miles to travel…read morehere. Oracia and his crew do a good job in communicating with me in finding the best fix for my Jeep Willy. Bravo

Just another ugly experience with Naples car dealerships If…read moreyou find an honest one looking for a return customer I'd love to hear about it . 1) Fully inspect the vehicle from the interior to exterior . Just because the car fax is perfect don't be fooled by 1st impressions. 2) Make sure you have 2 car fobs or at least one ordered in writing before you close on the deal. I test drove the 2019 Xt5 in the rain so I didn't see how badly scuffed up the paint was . They should of at least detailed it with a ceramic finish by a 6 inch wheel.I was blinded by the carfax and the low miles . 39.950 . Here's a Pic after I spent 6 hours on it detailing it myself . Basically I closed on the deal . I was promised a second fob by the sale rep Elleen. This never happened. She wouldn't return my phone calls . She missed out on a 70.000 sale from my brother for a new Jeep Rubicon. How could you be this irresponsible. Dealerships make fobs for $200. She could of paid for it herself to keep my family's business. I could go on but Its not worth my time Buyer beware. Just another bad experience with poorly trained non professional in Naples . Naples management needs to read these reviews to correct the sales teams for future business. They should contact me and apologize for starters . Offer to send me a new fob .

Fantastic service department. These folks are very good at what they do. We buy cars from them too…read more Excellent experiences.

My observations. They put a 69 year old woman in danger. I…read moreshould have read the Yelp reviews before buying a certified 2020 Audi Q3 in 2024. But my fiance insisted and said the salesperson was really nice. My fiance's battery went dead on 7/30/25. I jumped it that evening and let the battery charge for a half hour. Dead the next morning and wouldn't jump, multiple tries. I drove to Auto Zone and got a new battery because the Audi dealer is 1.5 hours away, round-trip. Replaced the battery and drove immediately to Audi Naples. Audi told me to let them replace the battery AGAIN and TRY to get my money back from Auto Zone. I refused because I don't want another Audi battery with "Sudden Death Syndrome"! They charged my fiance $291 to reprogram the Audi for a new non-Audi battery. Verified by the Shop Foreman. BS! This reprogramming fee after battery change is NOT required by many manufacturers, but VW Audi wants your money! My fiance then drove to North Georgia for a family emergency, where she noticed that the Audi Q3 wasn't displaying tire pressure, battery charge, service displays, etc. The reprogramming didn't even work! Now she's 10 hours away and afraid to drive back alone. I'll fly up there and help her drive back. $266 for a battery that works, $291 for Audi to "reprogram" that didn't work. Flight $?. Huge waste of time and money! I'll never buy an Audi or VW product again! Horrible, arrogant, disgusting!

Adrian and team were great to work with. We did a 3rd party purchase for a family member in…read moreFlorida. Communication was great as we worked through the extra steps. Car was exactly what was shown on the website. This was my second purchase from Naples Nissan and both have been great.

**Recognition of Naples Nissan, Chad Bessemer, and Justin True**…read more I would like to express my sincere appreciation and recognition for the outstanding customer service and professionalism demonstrated by Naples Nissan, General Manager Justin True, and Chad Bessemer. In today's business environment, exceptional customer service is what distinguishes a great organization from an average one. My experience with Naples Nissan clearly demonstrated that this dealership is committed to treating its customers with honesty, respect, integrity, and genuine care. From the very beginning, Chad Bessemer and Justin True took the time to listen carefully to my needs, answer my questions thoroughly, and ensure that I never felt pressured. Instead, they made me feel like a valued customer whose concerns and priorities truly mattered. Their patience, professionalism, and willingness to go the extra mile created an atmosphere of trust and confidence. What impressed me most was their commitment to transparency and their desire to find the best possible solution for me rather than simply completing a transaction. They demonstrated the highest standards of integrity, responsiveness, and customer care throughout every interaction. Their communication was excellent, and they consistently treated me with courtesy, dignity, and respect. Naples Nissan reflects the type of dealership every customer hopes to find--one that places relationships above sales and customer satisfaction above everything else. Chad Bessemer and Justin True exemplify the values that make an organization successful: professionalism, honesty, compassion, and an unwavering commitment to excellence. Based on my personal experience, I can confidently recommend Naples Nissan, Chad Bessemer, and Justin True to anyone seeking an automobile dealership that genuinely values its customers. They have earned my trust and my highest respect through their outstanding service and dedication. Thank you again for the exceptional service and professionalism you have shown me. I would sincerely appreciate the opportunity to speak with either Justin True or Chad Bessemer at your convenience. If possible, I would be grateful for a callback so I can personally express my appreciation and discuss my positive experience with Naples Nissan. Thank you for your time and consideration. I look forward to hearing from you. **Respectfully,** **Dr. Eliot Sherr, DPM, FACFAS, PhD**

Sean at Naples Luxury Imports is hands down the absolute best. From start to finish, he went above…read moreand beyond and made the entire experience seamless. He was responsive, knowledgeable, and truly made sure I was one thousand percent happy with my purchase. Not only is he incredible at what he does, but he genuinely cares about his clients, and it shows. Total rockstar energy. Naples Luxury Imports is lucky to have him! If you're in the market for a luxury vehicle and want top tier service, go see Sean. You will not be disappointed.

Best car dealership I've ever been too. Purchasing a car was easy and smooth. After the headache of…read moreCarvana, Leon at Naples Luxury Imports helped me secure my car without a single hiccup. Wonderful customer service. A+

I purchased a car from the Mercedes Benz of Naples with Dairon Niebla as the sales representative…read more It was the easiest, most efficient purchase I've ever made. I was new to this particular car and Dairon was a terrific teacher, methodically going over every aspect of the car I would need to know. He did this a few times to be sure I was familiar with all aspects of the car before leaving. I'll be back in 2 years for my next purchase The Mercedes Benz facility is beautiful and the staff is very friendly

I called and made an appointment for "just an oil change ". After driving to the dealer 20 miles…read morethey told me they would not reset the service light unless i paid for the up graded A service. When I said no, they told me is was a legal issue. How can refusing a service be a legal issue? I walked out and will never be back. I have a 2025 GLS