The gentleman who was up next to take calls was very polite and took…read moreOur 'non-mechanical question' in stride. He directed us to pull over and he would be right over -- which he was!! He very patiently guided my husband thru the process of solving the problem and we were on our way home in time at all. An excellent experience at Honda of Naples. This gentleman is a definite asset to this dealership.

Update -you can read the dealer's response underneath my review and they said "I inquired about…read moreadditional models and chose the HRV" Another blatant lie. They're trying to rewrite the script. #NoRemorse #DailyEvents #WeNeedToGetSmarter. I had been texting and speaking on the phone with salesman Kahj about a white CRV. He even sent me a lease breakdown in writing -- and not once did we ever discuss an HRV. I was very clear that I wanted a CRV. When I arrived at the dealership, the first car they showed me was extremely basic -- it even had a hand pump to raise the seat! I said, "Forget it," so they brought out another car. I liked that one and agreed to purchase it, believing it was a CRV. At no point did Kahj ever say the word "HRV." I'm not a car expert, so I didn't know the difference. Based on our texts and phone calls, I fully believed I was buying a CRV. It wasn't until I was sitting down to sign the paperwork that I noticed it said HRV. I stopped and said, "Wait a minute -- this says HRV! I thought I was buying a CRV!" Kahj's response? "Oh, it's only two inches smaller -- almost the same car." I should have walked out right then and there. No excuse -- I was just shocked, the process was moving fast, and I went along with it. #PeoplePleaserMoment When I got home, I reviewed all the texts and called my brother, who immediately said, "That's bait and switch." I texted Kahj and called Anthony, the finance manager -- but conveniently, he was "not in," even though I had just seen him ten minutes earlier. I told them I would not accept the car they were trying to deliver. I plan to speak with the general manager on Monday -- and then I'm going to shout it from the mountain tops: Save yourself the trouble and go somewhere else. Especially if you're a single female -- sadly, this kind of thing still happens in this day and age. That salesman knew he never showed me or told me it was an HRV. Anyone can look at our text exchange and see why I believed I buying a CRV. Now he claims he "mentioned the HRV trim" -- maybe he did, but I never heard it.

Anthony was fantastic! He was prompt and clearly explained everything that was happening from…read morestart to finish - answering all my questions with clear and easy to understand answers. I truly appreciated the effort he put forth while I was there. This was a MUCH better experience from the week prior with a different service advisor. Thanks Anthony!

Service advisor was great, but they need to stop have the windshield glass guy come up every time…read moreand say it needs to be replaced. It feels like a used car salesman is trying to sell me something each time.

Sean pearls made the experience of automobile purchase painless , informative and fruitful. I would…read morerecommend Naples Acura him and all the personal in sales service and administration as outs and role models of a pleasant experience.

The best overall car dealership I've ever dealt with.Great service and buying experience.read more

Zak at Stearns Motors, was extremely helpful providing information and assisting me with a…read morepre-purchase inspection on a car I was interested in. I live hours away from the car dealer, and Zak really went the extra mile to accommodate me. Really impressed by this dealership to be upfront and honest throughout my car search process. Highly recommend this car dealer.

We purchased a van from Stearn's Motors recently. We live on the other coast in Florida but…read morehappily made the drive to buy from them because they are honest, professional, friendly, no hassle, you get what they advertise with no hidden fees or bait and switch. They are a refreshing used car lot to deal with because they do honest business. Thank you, Stearn's Motors! We will be sure to purchase from you again in the future.

The service department is top notch. I live in Ft Myers and take the extra time & miles to travel…read morehere. Oracia and his crew do a good job in communicating with me in finding the best fix for my Jeep Willy. Bravo

I brought my Jeep to Naples Chrysler Dodge Jeep Ram because I'm about 500 miles from my warranty…read moreending and about three months from the end of my lease. I specifically called ahead and was told by a service advisor (Carlos) to bring the car in so they could check for any remaining warranty items and address an open recall. I dropped the vehicle off the night before my appointment. The next day I received no communication at all from the dealership. At 1:18 PM I texted Carlos to ask for an update and was told the car had been assigned to a technician who was still working on another vehicle. After hearing nothing else, I followed up again at 5:41 PM and was then told it typically takes 24-48 hours just to look at a car because they are "in season" and have about 150 cars. If that's the case, I don't understand the purpose of scheduling an appointment, and none of this was communicated when I was told to bring the vehicle in. Since I couldn't leave the car another day, I said I would pick it up. Carlos told me he wasn't there anymore, that they close at 6, and that other service reps would help me. When I arrived, I was told the car was with a mechanic and asked if I still wanted it. I said yes. Someone eventually pulled it up and handed me the keys -- no apology, no explanation, no hello or goodbye, and no attempt to make the situation right. I also sent a note to the General Manager about the experience and never received any response, which says a lot given the weekly mailers and advertisements they send talking about how much they value customers. I've owned many different brands of cars over the years and have never experienced this level of disregard for basic customer service. Ironically, the service department is quick to hand you paperwork explaining how to give them perfect survey scores, yet the actual customer experience doesn't come close to meeting even the basics. Needless to say, I won't be leasing another vehicle here, and my wife won't be servicing or leasing her Jeep here either. With over 100 Jeep dealers in Florida competing for business, it's surprising to see a dealership try this little.

Fantastic service department. These folks are very good at what they do. We buy cars from them too…read more Excellent experiences.

My observations. They put a 69 year old woman in danger. I…read moreshould have read the Yelp reviews before buying a certified 2020 Audi Q3 in 2024. But my fiance insisted and said the salesperson was really nice. My fiance's battery went dead on 7/30/25. I jumped it that evening and let the battery charge for a half hour. Dead the next morning and wouldn't jump, multiple tries. I drove to Auto Zone and got a new battery because the Audi dealer is 1.5 hours away, round-trip. Replaced the battery and drove immediately to Audi Naples. Audi told me to let them replace the battery AGAIN and TRY to get my money back from Auto Zone. I refused because I don't want another Audi battery with "Sudden Death Syndrome"! They charged my fiance $291 to reprogram the Audi for a new non-Audi battery. Verified by the Shop Foreman. BS! This reprogramming fee after battery change is NOT required by many manufacturers, but VW Audi wants your money! My fiance then drove to North Georgia for a family emergency, where she noticed that the Audi Q3 wasn't displaying tire pressure, battery charge, service displays, etc. The reprogramming didn't even work! Now she's 10 hours away and afraid to drive back alone. I'll fly up there and help her drive back. $266 for a battery that works, $291 for Audi to "reprogram" that didn't work. Flight $?. Huge waste of time and money! I'll never buy an Audi or VW product again! Horrible, arrogant, disgusting!

Rapheal and crew took very great care of me. From the sales side to the service side and trust me…read moreI've been to almost every dealership from Naples up to fort Myers these guys are great.

Lori at Naples Nissan was fantastic at getting me a great rate and financed my purchase of a 2025…read moreNissan Sentra. She is an excellent employee and as an inspiration to me she "got me bought" as the people in the car business always say. Lori is a great employee who is knowledgeable in finance and customer relations.

Sean at Naples Luxury Imports is hands down the absolute best. From start to finish, he went above…read moreand beyond and made the entire experience seamless. He was responsive, knowledgeable, and truly made sure I was one thousand percent happy with my purchase. Not only is he incredible at what he does, but he genuinely cares about his clients, and it shows. Total rockstar energy. Naples Luxury Imports is lucky to have him! If you're in the market for a luxury vehicle and want top tier service, go see Sean. You will not be disappointed.

Best car dealership I've ever been too. Purchasing a car was easy and smooth. After the headache of…read moreCarvana, Leon at Naples Luxury Imports helped me secure my car without a single hiccup. Wonderful customer service. A+

note: Brake Issue On December 12,2025 the warning light for…read moremy brake pads needed to be checked. Mr. Scott Vermillion was the Service Advisor at Mercedes on Airport Pulling who kindly looked after my car. I'm Canadian and my car service is done in Canada. In this case the Canadian mechanism made a mistake on evaluating how many millimetres were left on my brakes pads Both front and back. Mr. Vermillion proactively solves my problem by taking ownership to find a solution to my issue. He turned a negative situation into extreme satisfaction and loyalty. He went above and belongs to insure I wouldn't leave the garage until My issue was resolve. He kept me updated insuring that when I returned to Canada my car would be safe to drive. Being a Canadian, the exchange rate is 42% from Canadian to US . He offered a discount truly understanding my frustration. I really appreciate everything you have done for me. Thank you so much Mr. Vermillion Marie Charron

Great service. They listened to my problem and provide their advice. I worked with Chris.read more

Shopping for cars is overwhelming. We stopped by Tamiami Hyundai after checking out the cars at…read moreAirport Kia of Naples. We wanted to scope out the Hyundai Palisade and Santa Fe. Arlington helped us with some pre-owned or used vehicle options. We had looked at their inventory online so had an idea of what we wanted to see. The Palisade has same body type as the Kia Telluride as Hyundai owns Kia. Palisade is more spacious. Oh man, loooooooove the new Santa Fe body which looks like the new Telluride body type. Boxier and more rugged. Don't even get me started on the MATTE FINISH!!! Any car in matte finish is a so BADASS!!! It was nice to see our options, sit in the cars, hear about the different features each level offers. Arlington was wonderful, patient and so helpful. Very down to earth and doesn't act like your typical car salesman. Haha. Sorry but it's true. Thanks Arlington for your help. We're still scoping out options before making a final decision. Great lot with tons of options. Very organized and staff is friendly here. Love the little golf play area to keep the kids busy. Great idea!

Today I had to visit Huynday of Naples again. Not because I like to do it but because nobody pick…read moreup the phone. OK, I did it. Made an appointment for servicing the car. After that went to parts department with one short question about the paint code. Three men were staying 5 yards away from counter. No body approach to the counter, after couple of minutes of waiting, one of them began yelling what I need and how my name. I assume he expected I had to yell as well. When I told him what I need, he answered me the same loud manner the paint code. Not printed code. Not write it down on piece of paper, just articulated. Apparently he thought anybody ready to memorize codes which consist random letters and figures. I had to ask him to write it. He did it with such a sour face... And in the end I decided to find out lease terms and conditions for the new car. Was staying about 7 minutes in renovated and looks awesome room. Nobody look at me, no body asked me what I need. Total ignorance. Four different men were around me, all were very busy, one was reading a news paper, another one searched something in cell phone. All were with serious and focused faces. I regret I bought the car and now I have to communicate and use the dealership where customer ignorance is common practice. Where after the sales contract is signed, nobody worries about Customers' needs. And I really upset that Huynday HQ does nothing to fix the situation. I wish I could another dealership in Naples...