This is a beautiful property, but I have to give it 2 stars because they served me tree nuts after…read moretelling them I had an allergy. I was in town for a conference, and was very excited to come and check out this hotel as I've heard great things about it. Upon my arrival, I went to the valet to drop my car off and ask for a dolly thing to bring the boxes in my car over to the conference exhibit hall. The valet man that greeted me was immediately rude and off putting telling me I couldn't use the dolly and that he didn't know where the conference was/exhibit hall was and I had to figure it out. He was absolutely no help and extremely rude for no reason. He eventually got the dolly and helped me find the conference (he found it immediately). The rest of the valet men were very nice and efficient. The valet line is like a chik fil a drive thru, very efficient and fast moving. The actual hotel was stunning. The bathrooms and lobby and rooms were beautiful. The pool and beach are were very nice as well. It's a beautiful hotel, that gives luxurious vibes. I had both food at the conference and food from room service/the lobby bar. The conference food was not that great. Some of it was good, while some of it was stale and had mold in it. That's unbelievable for a ritz Carlton. And like I mentioned previously, we had ordered some food from the lobby bar and told them about the tree nut allergy and a shrimp allergy for someone else. When they brought the food they told me to avoid one of the meals due to possible cross contamination, which I did. I took one bite of all the 3 other dishes brought and immediately had a reaction and had to run to the souvenir shop and buy Benadryl. This is extremely dangerous. Thank god I didn't have an anaphylactic reaction and need to call 911.

The service is top notch! Sushi was amazing and so flavorful, especially the salmon! Steak and…read moresalmon was great. Wedding venue was setup with two people ushering beach goers away from the beachfront so that throughout the entire wedding, the photographers were able to take photos of the wedding party.

Ognjen went above and beyond for us! He made our drinks 5 minutes before opening and was absolutely…read morepleasant and kind , helpful, and very welcoming! His kindness and great attitude truly added to our experience at the resort. Thank you, Ognjen, for the exceptional service!

We have a beautiful two bedroom suite here looking out to Naples Bay…read more It's a beautiful hotel although the parts of it is under renovation, which is a bit of a drag can't use the adult pool nor the lazy river pool . So everyone's crammed into a pool that's really small.. the fitness center is really good. The front staff is excellent and so far the concierge. the valet has all been really amazing.

What an amazing beach day. The water was clear and the sand was soft. There is a parking garage…read moreclose by that cost $10 for all day. There is a limited parking space. The parking garage only has three floor. I didn't see any restaurants at the beach. Overall the experience was great.

This recently renovated beach resort in Vanderbilt, Florida, surpasses even the Ritz-Carlton. With…read moremodern design, luxurious rooms, and stunning ocean views, it offers exceptional service and amenities. The pool, beach access, and dining are top-notch, creating a truly exclusive and unforgettable luxury experience. To sum it up, you get the luxurious feeling of the ritz with the price and convenience of a motel 6!!!! Also came with these awsome twin bed couches that are very modern (never seen anything quite like it)

La Playa is one of the most beautiful places I have stayed at. We got married here two years ago,…read moreand every time we return, we're reminded that choosing LaPlaya was one of the best decisions we've ever made. What truly sets this place apart is the people. The staff doesn't just provide great service--they create lasting relationships. Nikolaus at the front desk remembers us every time we visit, including details about our lives and story. He goes out of his way to make us feel welcomed and valued, like we're coming home rather than checking into a hotel. And Larissa, who supported our wedding, is simply a beautiful human being--kind, thoughtful, and genuinely invested in making every moment special. Her warmth and care played such a big role in making our wedding day feel effortless and magical. We're in Naples often, and LaPlaya is always a highlight of our trips. The level of care, attention, and genuine hospitality is unmatched. If you're thinking about having your wedding here--do it. It's worth every bit, and I can honestly say it was the most magical experience we could have hoped for. - Calvin Mwangi & Sarah Primeau

La Playa Beach resort is always a place I go to when I'm in Naples. The staff here is really…read morefriendly and I love that they set up your beach equipment for you. The views are stunning and everything here is top tier. Sometimes, the food and drink can be overpriced, but it is still enjoyable! A recent favorite of mine has been the big kahuna dog and the tropical frose.

This hotel opened in March 2024, you can tell! Everything is uber clean, I believe we had a studio…read morewith a full kitchen, I know they also have one & 2 bedroom rooms. The lobby is tropical & well done, the bar & open restaurant area look very nice. Pool area is on the small side but this is a hotel, not a resort. The free breakfast buffet is great & the parking is free however they do charge a "resort fee". They take dogs for 1-4 days it's $75 flat fee. We would definitely come back here again!

I really enjoyed my stay. For the price, you can't beat it. Located on a main road with easy access…read moreto everything - beach (~5 min), restaurants, 5th ave, zoo, botanical gardens. Staff was attentive and friendly. The welcome refreshments and afternoon snacks are a nice touch. The bar and pool area makes you feel like you are on a beach. Good vibes all around. The room was very clean and well equipped with everything you would need. Great water pressure. Comfortable, firm bed with soft pillows. Very quiet with blackout curtains. The complementary breakfast was a hit. Daily assortment of pastries, eggs, pancakes/french toast, sausage, cereal, fruits and yogurts.

This is our second visit to the newly opened Four Seasons Naples. I am a huge Four Seasons Fan,…read more and Naples has already become one of my favorites. It has a very friendly vibe. From the moment you arrive, until you leave you get exactly what you hoped for from Four Seasons. Service the is beyond normal expectation, a staff that wants to make your day better, and a location that makes the days go by way to fast. This place has a local vibe that is unique. And really relaxing and peaceful. I look to Four Seasons to help me unwind from a busy schedule and day to day interruptions. I find that really exists at Naples. The sand is white, and the ocean is right at your feet. The sunset is unobstructed from the deck off our room, and from our bed. Really cool. There was cheering from the bar patrons when the suns last light fell behind the ocean. It was beautiful. The pastry chef makes the best cinnamon rolls at brunch. Staff is always within reach, and the manager was present throughout our stay. They have opened a nice coffee shop cafe on premise that is really convenient and the coffee is excellent. My Grandkids loved the Naples zoo, it's small but good. Has a fun boat ride. And the Revs auto museum Was awesome, including race ready cars from multiple decades. If you like high end race cars don't miss it. If you enjoy Four Seasons, you will love the Naples resort

The food at Ora was delicious. The restaurant is in the lobby of the hotel. The grouper was so…read morefresh and light. The asparagus was cooked perfectly ad our drinks were great! The servers were wonderful and polite great service! Great 1st night in Naples! Our vacation is off to a great start!

Location, location, location. JW Marco Island is situated on such a beautiful white sand beach. If…read moreyou're looking for a nice, relaxing resort with all the amenities, this is the place. There's a variety of great restaurants and you don't even need to leave the property. Breakfast at Maia every morning was something we really looked forward to. As a titanium elite, we were bonvoying and I have to say, the continental breakfast that comes with titanium is plenty. And don't forget to have the orange juice, it's heavenly and included. Service was excellent each morning we were there. The servers can't do enough for you. Maia also has a very nice peaceful ambiance and the windows look out at the pool/ocean. If you want more than a continental breakfast with your status, you can pay an additional $15 and get all the hot food as well. And if you don't have status, you can pay for à la carte breakfast too or the buffet how you like. We also enjoyed Tesoro and Quinn restaurants as well. Our room was on the 9th floor and while it was very nice, it could definitely use some updating. But honestly, with all the great amenities, you can hardly think about needing a fresh coat of paint or new bathroom furnishings or more modern lighting. The room was still very nice. And I loved the bracelet they gave us that was our room key too! The bed was very comfy! The weather was super cold while we were there, however we found some time to enjoy the beach and pool. The gym was very nice as well. There is so much to do.. there's even a bowling alley for those rainy days. If you're looking for a great getaway in Florida, JW is a very nice, relaxing resort for all ages, young and old. And not to forget parking ... there's a self park lot right across the street, which was very easy or you can opt for valet. Enjoy!

A very beautiful and well maintained Resort that is right on the beach with a staff that is…read moreoutstanding. Our favorite beach Resort in Florida. Would recommend staying in a Sirene room/suite (adult only tower) if you are traveling without children. The rooms are quieter and offer additional features like access to the adult rooftop pool, breakfast, separate check-in/out lounge, separate beach sitting area, etc. The Gulf front rooms/ suites offer spectacular views of the beach and sunsets. The huge beach is great for sitting, walking, shelling, and playing. Also, lots of water activities like fishing, jet skis, banana boat, parasailing, dolphin cruises, etc. We really enjoyed starting our day with breakfast at Maia's Restaurant. Excellent buffet with omelet station (or you an order off a menu), and great service! Big Thanks to Dolly, as well as Bianca, Nellie, Ally, Calene, Kay, and the rest of the team for treating us royally. Fantastic way to start each day! We are looking forward to our next trip to the JW Marriott Marco Island.

The property is beautiful and I loved the lazy river (except the inescapable waterfalls). I was…read morethere for a conference and was particularly impressed with Phil's events team. They were so respectful of the guests and kept our tables immaculately cleared. Access to the island by boat was a surprise and thoroughly enjoyable. Plus, the captain and boat crew were focused on ensuring patrons had a positive experience by slowing for bird and dolphin sightings and their willingness to take family pictures. In addition, our room was incredible with three balconies and two amazing views. The gym was also nice; all the machines were clean and working, plus it was well equipped. For such a fancy hotel, I was quite surprised there was nowhere to find water. I expected a fruity water station somewhere near the entry, a standard in high-end hotels today. I was also surprised the concierge could not provide a running map. Even with the local construction, the path right out the front door is nice and separated from traffic. I found the run to Target (for a cool coffee drink) was perfect for a 5-miler. Surely the 10-mile option would include even more treats. Having the front doors opened every time anyone approached the front of the hotel was a nice touch.

I do NOT give FIVE STARS VERY OFTEN but this place deserves it!!! This place is AWESOME! The front…read moredesk was AMAZING! They serve adult beverages from 7-11pm and they serve FOOD 24/7!!! There is free breakfast featuring bacon or sausage with eggs, potatoes, various cereals, toast, bagels and various breakfast beverages. There are plenty of places to eat in the area that's walkable. The rooms are clean and it's quiet! I can't wait to come back!

We had a reservation for seven people for New Year's Eve 2025. The week before the restaurant…read morecalled us and informed us they had changed the evening. Instead of ordering à la carte off the menu, they switched to a prefix $195 per person menu. When we asked the restaurant why they were doing this to all of their patrons this late in the game, the girl replied it was not her decision, but the owners. Fat chance we could get a reservation this close to the event somewhere else. I will never eat here again.

Wow! Amazing dining experience. Food was excellent, atmosphere was an 11 on a scale of 1-10. It's…read morea no pricey but well worth it. We cannot wait to go back!

Really a cut above. Everything here is done well and they provide a very refined experience…read more Whether you have kids or are empty nesters, this place is wonderful. Here's some highlights of what stood out to us (wife, two teenage girls, me): Second mile service from every employee Free chairs (beach + pool) Free umbrellas Free drinks every night at sunset Free valet Margaritas free on Tuesday/Thursday Great activities for kids, teenagers and adults Free onsite games like cornhole, ping pong and connect 4 Food from any of their venues is top notch A free breakfast each day that was way better than expected Would highly recommend and we will be back

Our week long vacation at the Pink Shell was an overwhelming success. It has been quite some time…read moresince I have stayed somewhere that truly values customer service and experience - Pink Shell exemplifies both. Every single employee we encountered acknowledged us, went out of their way to smile, and for those providing us service were kind, friendly and attentive (minus one - hostess at Rae's needs some guidance). I honestly was blown away by it - so refreshing in a world where this is no longer common. We did a kayaking tour with Ranger Rob and he is EXCELLENT! We saw dolphins and manatees in addition to a bunch of shore birds. It was tough paddling back against the current and across the channel but all in all it was a wonderful experience. Overall Pros: - Rooms all have an ocean view. We stayed in the Captiva building and had a huge screened in patio with two lounge chairs and a dining table with four chairs. - Rooms were spacious with a nicely appointed kitchenette, full fridge, living room and bedroom televisions, and large bathroom. - Rooms and resort were very clean, well maintained, and comfortable. - Pools and beach were very clean and spacious (there are three pools, one specific for adults 17+). - Daily breakfast was delicious! Omelette and eggs made to order, and an abundance of offerings in the hot stations (potatoes, eggs, bacon, sausage, pancakes, oatmeal, and fun waffles that my kids loved), as well as toast and pastries, cereal, fresh fruit, yogurt and more. - They give you a bag when you check in that was excellent to have for bringing things down to the pool / beach such as sunscreen, water, etc... - They also gave the kids a shell bag each and sunglasses. - We arrived on Valentine's Day and they handed me a beautiful pink rose that I put in a glass air water and it opened so beautifully and lasted the whole week in our room. - Bongos was good and convenient for lunch. Rae's food was delicious - so having two restaurants was a great perk. - Walk to downtown was about 0.75 miles and a nice way to walk off dinner. We used the free tram a few times too. Just a couple cons: - People save pool chairs regardless of the large signs that say not to. The signs also say that staff will remove towels that "don't have activity" but I never once saw that done. It was frustrating to come down to no chairs available for all three of us together or in any area near the pool / sun. You can reserve chairs at $50/pair online but that seemed like not a great use of money even with the frustration. I wish the resort would hold true to not allowing saved spots. - Breakfast can be loud. Not sure there is much to be done about it but the beeping of the omelet station didn't help with the already crowded room. - Coffee was just not great. I tried - the only way it was so so was to get it iced and add some chocolate milk. It seemed watery and just not a great taste. - The service at the pool was spotty - some days it seemed like there was a regular waitstaff walking around and others it was hard to find someone. The resort could make a lot more money in drinks and food by staffing the pools better. - The dryer in the shared laundry in Captiva (floor 7) was the worst dryer I've ever used. It took from 5pm to beyond 1am to wash and dry three loads of laundry. We hated to leave and look forward to going back.