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    Naples Bay Resort

    4.1 (105 reviews)
    Open Open 24 hours

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    Room 202
    Teira M.

    Nice room and great location. Front desk is rude and unhelpful. They called my room at seven o'clock in the morning waking me up to ask my full name simply to just hang up on me without telling me why. They couldn't find the name on my booking or something is what they told me when I called back. Amenities are too far IMO to be charging a resort fee. I only received housekeeping one time during my three night stay and never any turn down service. No, my DND sign was NOT on my door. Nice place, but needs some serious help with the staff.

    Balcony view
    Danielle V.

    Naples Bay is a beautiful resort located on the water. We were greeted by super friendly staff at the valet and the front desk. We were able to check in early and use the amenities while our room was still getting cleaned. The amenities were a short walkable distance where you will find a few pools, small lazy river, spa, fitness center, and the pool bar and grill. I am sad to say the actual hotel had no food, water, ice, or coffee. It was a bit inconvenient to have to go over to the amenity center to get all that. Also the amenity center closes at dusk, so no evening swims are available. Also a big bummer for the summer when it is so hot all the time! Lastly, the staff went above and beyond for my husbands birthday. At booking I notified them of this occasion and when we arrived to our room there was a special treat waiting for us. Overall would highly recommend.

    Patio view overlooking the marina

    A very nice resort. The rooms are very dated and the amenities are not on site. A free golf cart ride takes you to the Club where the pool is. They say the club is included in the price of the room but it definitely is not. We got charged $45 club fee. The room prices were also different from the price we booked online. Cleanliness and service are top notch. Not thrilled with the pricing and amenities. Would probably not return.

    Anniversary weekend spent here!
    Elizabeth O.

    Wow! Our stay is not over and I couldn't wait to write this review! This place is incredible. The grounds are beautiful. Right on the marinara with beautiful views. Multiple restaurants on site. The hotel room is gorgeous!! Upon checking in they gave us a glass of Prosecco. So sweet! Also, having learned it is our anniversary trip, they delivered a hand written card with wine and chocolate to our room! Everyone is amazing. 1 week before our trip we received a call from Hope, the concierge asking if she can help us with planning. We gave her some suggestions of things we love to do and she put together a detailed list of which we have gone through many of her suggestions! This place is a 10/10 would absolutely stay again!

    Noch scallop
    Isabelle D.

    It's our last night here and we're already planning the next trip back. Hope and Ivelysse were amazingly accommodating. Actually, all the resort staff was great! Beautiful resort. Fun pool area and they even had a live performer on Saturday. The cafe and restaurants on site were very good. Looking forward to our next visit to Naples and will definitely stay here!

    Tub w/ private bathroom
    Juliana D.

    Stayed here May 30-June 3 2021 - Room was very spacious, included full kitchen/ two bathrooms/ washer & dryer and balcony. Room service was great. Walked downstairs to the cafe for coffee every morning and sat outside and had a fabulous view. They automatically sold us on their free shuttle to the beach that included umbrellas/chairs and towels, could not be more thankful as we were four girls with no guys around, this was a HUGE plus. Walk to the Clubhouse was not too far, enjoyed the open bar, food was delicious as well. Overall a huge thank you to all the staff and Amir at the Café.

    Andrea S.

    If negative stars were a possibility, i would definitely without a doubt go with that rating. Absolutely disgusted with this "resort". From the terrible customer service to the sewage canal outside our "waterway view suite." This place was a disappointment from start to finish. Upon arrival Inappropriate remark from the front desk lady at the "club". Told me my beach dress was not appropriate to wear ,in a very arrogant tone, especially for a place that had no one else booked to stay here. On the website they overly advertised the lazy river, it was like a kiddie pool you buy from Walmart also when we got here it was closed. We had to ask them to turn the waterfall on for us since it was the only exciting about the entire pool area. The hot tub was anything but hot. Freezing at best. The drinks ordered at the pool bar were so vile and unpalatable i had to spit it out and take it back and order another drink, which was awful as well. Oh and not to mention extremely over priced. The elevator was sickening it smelled like human urine and a hint a mold. When i say a hint it was overwhelming i almost vomited. The ANTS in our room were all over everything! I picked up my phone in the morning off the bedside table and my hand was covered in ants!!!!! They were crawling all over my face while i was sleeping!! The breakfast cafe was sadly disappointing. I ordered a CHEESE omelette that had no cheese in it at all. The sausage, egg, and cheese bagel (added tomato for $1 which was the tiniest sliver of tomato I've ever seen) the sausage was pretty sad itself. So all together awful breakfast. I'm not sure if it was a lawn mower or trash compactor that was going off very early in the morning. So much for sleeping in on vacation. The shuttle to go to the beach takes forever, so we had to call an Uber and pay $15 (plus tip) there and back. Lovely..... Boat rental advertised on website no one was around to give us any information. When someone actually came along they treated us like a burden for wanting to rent a boat! No room service (for a RESORT?!?) The alarm clock clearly hasn't been touched in ages or whoever stayed here before us set it for another country. Who knows. House keeping came into our room when a "do not disturb" sign was posted on the door before we went out. We asked for clean towels that morning. They came in and just threw towels on the sofa. Am i wrong or are they supposed to be folded? On to the most wonderful failure in customer service I've ever experienced, we came back from dinner and our room keys didn't work. We were locked out of our room! Called customer service and they said the one thing no one in the service industry should ever say- "NO". "As in no we can't help you call someone else." So that was a fun hike over to the reception desk. Overall biggest waste of over $1,000 ever. When you go to a resort for vacation i feel like you should leave happy. That was obviously not the case here. They didn't even try to make it nice for us to stay here. I wouldn't even recommend this place to my worst enemy. It's awful. Clearly we will NEVER be back.

    Hilda H.

    Naples Bay resort is situated in a great location in Naples, being a five minute walk from Tin City restaurants and shops and a 20 minute walk to the shops and restaurants on fifth Avenue. The hotel does provide a free courtesy bus to various stops on fifth avenue and will collect you for the return trip when you are ready. We were two couples staying in a two bed/ two bath apartment with water view. I would recommend pay a little bit more like we did to have the harbour view as you will overlook the boats. The apartment was very clean and decorated very well with very comfortable beds. We had the most amazing maid. She replenished all our teas/coffees and even turned up with a kettle when she could see we were boiling water in a saucepan for our very British cup of tea. This lady was always smiling and cheerful and a great asset to this hotel, I wish I could remember the name. We ate in the hotel restaurant which was a great meal and attentive staff. The swimming pool area and gym are just outside the hotel ground and across the road but a very nice area. Would recommend this hotel and will definitely stay here again. P.S.There is a possibility to rent a boat on the premises, here is the info: Treat your date,family or friends to a day on the water and explore Naples, Marco Island and the beautiful beaches of Southwest Florida. Choose from Top-of-the-line 24' Hurricane deck boats or 24' Everglades fishing boats. Full Day Rentals (8am-5pm) Charters Available Paddleboard Rentals Kayak Rentals Ship's Store with tackle, apparel, beverages, ice and more For more information and to make your reservation call Naples Bay Rentals at 239-530-5134.

    Dirty paper towels

    After seeing all of the great reviews, we booked 4 nights here to celebrate my husband's birthday. As soon as we arrived late in the evening, we noticed the room was not clean. Being in an epicenter of the coronavirus, you'd think they'd be taking steps to ensure the rooms were spotless. We started wiping the room down with paper towels and Clorox wipes. The paper towels were covered in yellow and black dust and dirt - even on the countertops, night stands, and kitchen table. Additionally, we noticed that there were what looked like shampoo splatters all over the bathroom floor and a used roll of toilet paper that hadn't been replaced. It was too late to change hotels at this point, so we just went to bed. Then, in the morning, there was a cockroach in the shower and the cleaning staff was not wearing masks as they cleaned the rooms. Just plain gross. We left after the first night and will never be back. Even though the staff and manager agreed it was completely unacceptable, the manager refused to refund our money. We left and are going to the big name "H" property down the road instead to spend the rest of our vacation there.

    Violations galore page 2
    Anthony V.

    Update to a previous review regarding no accommodations for pets to eliminate. Brought my senior dog to the public park which is the only area for pets, is not part of the property and due to the distance of the walk, she overheated and became ill. The front desk had zero concern. Also and unrelated, two restaurants that are listed on their website are closed. Again, misrepresentation. When returning home, will speak to my attorney and file suit. Will also file dispute with American Express. This place is a disgrace. Very unfortunate update as of 9:59 pm...my beloved 14 year old dog was pronounced dead at at the emergency vet. She overheated while walking back from the Naples City Park that the Naples Bay Resort utilizes for their guests to use to walk their dogs. Just too far from the rooms in the heat. They should not call themselves a pet friendly resort unless proper accommodations with grass are provided that don't require a long walk to get to. Checked out early in a hurry in an attempt to get her to an emergency vet but it was too late. If you have a dog that doesn't tolerate heat or is old, please avoid tragedy and stay away. Update .. please see attached reports from the state investigation

    Limited edition v12 DB9 Aston Martin at Naples Bay Resort, Naples, Florida

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    Love this place! Great location near downtown. A couple EV chargers but not for Teslas. One wasn't functioning well though.

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    5 years ago

    Great service and nice views! Def recommend this hotel for stay. They even upgrade our room and provide us a special service.

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    Ask the Community - Naples Bay Resort

    Review Highlights - Naples Bay Resort

    5 min away other pool area with lazy river, 3 more pools, hot tub and food and drinks reasonably priced.

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    The Ritz-Carlton, Naples

    The Ritz-Carlton, Naples

    3.9(334 reviews)
    8.1 mi
    $$$$

    Went with my husband here for work. We made it into a mini vacation. The place is like paradise &…read morethe staff is so friendly.

    This is a beautiful property, but I have to give it 2 stars because they served me tree nuts after…read moretelling them I had an allergy. I was in town for a conference, and was very excited to come and check out this hotel as I've heard great things about it. Upon my arrival, I went to the valet to drop my car off and ask for a dolly thing to bring the boxes in my car over to the conference exhibit hall. The valet man that greeted me was immediately rude and off putting telling me I couldn't use the dolly and that he didn't know where the conference was/exhibit hall was and I had to figure it out. He was absolutely no help and extremely rude for no reason. He eventually got the dolly and helped me find the conference (he found it immediately). The rest of the valet men were very nice and efficient. The valet line is like a chik fil a drive thru, very efficient and fast moving. The actual hotel was stunning. The bathrooms and lobby and rooms were beautiful. The pool and beach are were very nice as well. It's a beautiful hotel, that gives luxurious vibes. I had both food at the conference and food from room service/the lobby bar. The conference food was not that great. Some of it was good, while some of it was stale and had mold in it. That's unbelievable for a ritz Carlton. And like I mentioned previously, we had ordered some food from the lobby bar and told them about the tree nut allergy and a shrimp allergy for someone else. When they brought the food they told me to avoid one of the meals due to possible cross contamination, which I did. I took one bite of all the 3 other dishes brought and immediately had a reaction and had to run to the souvenir shop and buy Benadryl. This is extremely dangerous. Thank god I didn't have an anaphylactic reaction and need to call 911.

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    The Ritz-Carlton, Naples - Club Gulf View Room at The Ritz-Carlton, Naples

    Club Gulf View Room at The Ritz-Carlton, Naples

    The Ritz-Carlton, Naples - Children enjoy fun and games in the family pool

    Children enjoy fun and games in the family pool

    The Ritz-Carlton, Naples - Elevate a social event or wedding with a beachfront setting in Naples, Florida.

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    Elevate a social event or wedding with a beachfront setting in Naples, Florida.

    LaPlaya Beach & Golf Resort - LaPlaya Beach & Golf Resort - Exterior

    LaPlaya Beach & Golf Resort

    3.5(192 reviews)
    8.7 mi

    La Playa is one of the most beautiful places I have stayed at. We got married here two years ago,…read moreand every time we return, we're reminded that choosing LaPlaya was one of the best decisions we've ever made. What truly sets this place apart is the people. The staff doesn't just provide great service--they create lasting relationships. Nikolaus at the front desk remembers us every time we visit, including details about our lives and story. He goes out of his way to make us feel welcomed and valued, like we're coming home rather than checking into a hotel. And Larissa, who supported our wedding, is simply a beautiful human being--kind, thoughtful, and genuinely invested in making every moment special. Her warmth and care played such a big role in making our wedding day feel effortless and magical. We're in Naples often, and LaPlaya is always a highlight of our trips. The level of care, attention, and genuine hospitality is unmatched. If you're thinking about having your wedding here--do it. It's worth every bit, and I can honestly say it was the most magical experience we could have hoped for. - Calvin Mwangi & Sarah Primeau

    La Playa Beach resort is always a place I go to when I'm in Naples. The staff here is really…read morefriendly and I love that they set up your beach equipment for you. The views are stunning and everything here is top tier. Sometimes, the food and drink can be overpriced, but it is still enjoyable! A recent favorite of mine has been the big kahuna dog and the tropical frose.

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    LaPlaya Beach & Golf Resort
    LaPlaya Beach & Golf Resort - Private Beach at LaPlaya Resort

    Private Beach at LaPlaya Resort

    LaPlaya Beach & Golf Resort

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    Naples Grande Beach Resort

    Naples Grande Beach Resort

    2.8(425 reviews)
    5.2 mi

    This is our second visit to the newly opened Four Seasons Naples. I am a huge Four Seasons Fan,…read more and Naples has already become one of my favorites. It has a very friendly vibe. From the moment you arrive, until you leave you get exactly what you hoped for from Four Seasons. Service the is beyond normal expectation, a staff that wants to make your day better, and a location that makes the days go by way to fast. This place has a local vibe that is unique. And really relaxing and peaceful. I look to Four Seasons to help me unwind from a busy schedule and day to day interruptions. I find that really exists at Naples. The sand is white, and the ocean is right at your feet. The sunset is unobstructed from the deck off our room, and from our bed. Really cool. There was cheering from the bar patrons when the suns last light fell behind the ocean. It was beautiful. The pastry chef makes the best cinnamon rolls at brunch. Staff is always within reach, and the manager was present throughout our stay. They have opened a nice coffee shop cafe on premise that is really convenient and the coffee is excellent. My Grandkids loved the Naples zoo, it's small but good. Has a fun boat ride. And the Revs auto museum Was awesome, including race ready cars from multiple decades. If you like high end race cars don't miss it. If you enjoy Four Seasons, you will love the Naples resort

    The food at Ora was delicious. The restaurant is in the lobby of the hotel. The grouper was so…read morefresh and light. The asparagus was cooked perfectly ad our drinks were great! The servers were wonderful and polite great service! Great 1st night in Naples! Our vacation is off to a great start!

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    Naples Grande Beach Resort
    Naples Grande Beach Resort
    Naples Grande Beach Resort

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    JW Marriott Marco Island Beach Resort

    JW Marriott Marco Island Beach Resort

    3.6(592 reviews)
    15.0 mi
    $$$

    Location, location, location. JW Marco Island is situated on such a beautiful white sand beach. If…read moreyou're looking for a nice, relaxing resort with all the amenities, this is the place. There's a variety of great restaurants and you don't even need to leave the property. Breakfast at Maia every morning was something we really looked forward to. As a titanium elite, we were bonvoying and I have to say, the continental breakfast that comes with titanium is plenty. And don't forget to have the orange juice, it's heavenly and included. Service was excellent each morning we were there. The servers can't do enough for you. Maia also has a very nice peaceful ambiance and the windows look out at the pool/ocean. If you want more than a continental breakfast with your status, you can pay an additional $15 and get all the hot food as well. And if you don't have status, you can pay for à la carte breakfast too or the buffet how you like. We also enjoyed Tesoro and Quinn restaurants as well. Our room was on the 9th floor and while it was very nice, it could definitely use some updating. But honestly, with all the great amenities, you can hardly think about needing a fresh coat of paint or new bathroom furnishings or more modern lighting. The room was still very nice. And I loved the bracelet they gave us that was our room key too! The bed was very comfy! The weather was super cold while we were there, however we found some time to enjoy the beach and pool. The gym was very nice as well. There is so much to do.. there's even a bowling alley for those rainy days. If you're looking for a great getaway in Florida, JW is a very nice, relaxing resort for all ages, young and old. And not to forget parking ... there's a self park lot right across the street, which was very easy or you can opt for valet. Enjoy!

    A very beautiful and well maintained Resort that is right on the beach with a staff that is…read moreoutstanding. Our favorite beach Resort in Florida. Would recommend staying in a Sirene room/suite (adult only tower) if you are traveling without children. The rooms are quieter and offer additional features like access to the adult rooftop pool, breakfast, separate check-in/out lounge, separate beach sitting area, etc. The Gulf front rooms/ suites offer spectacular views of the beach and sunsets. The huge beach is great for sitting, walking, shelling, and playing. Also, lots of water activities like fishing, jet skis, banana boat, parasailing, dolphin cruises, etc. We really enjoyed starting our day with breakfast at Maia's Restaurant. Excellent buffet with omelet station (or you an order off a menu), and great service! Big Thanks to Dolly, as well as Bianca, Nellie, Ally, Calene, Kay, and the rest of the team for treating us royally. Fantastic way to start each day! We are looking forward to our next trip to the JW Marriott Marco Island.

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    JW Marriott Marco Island Beach Resort
    JW Marriott Marco Island Beach Resort
    JW Marriott Marco Island Beach Resort

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    Hyatt Regency Coconut Point Resort & Spa - One of two fire pits for the evenings.

    Hyatt Regency Coconut Point Resort & Spa

    4.0(290 reviews)
    18.1 mi
    $$$

    The property is beautiful and I loved the lazy river (except the inescapable waterfalls). I was…read morethere for a conference and was particularly impressed with Phil's events team. They were so respectful of the guests and kept our tables immaculately cleared. Access to the island by boat was a surprise and thoroughly enjoyable. Plus, the captain and boat crew were focused on ensuring patrons had a positive experience by slowing for bird and dolphin sightings and their willingness to take family pictures. In addition, our room was incredible with three balconies and two amazing views. The gym was also nice; all the machines were clean and working, plus it was well equipped. For such a fancy hotel, I was quite surprised there was nowhere to find water. I expected a fruity water station somewhere near the entry, a standard in high-end hotels today. I was also surprised the concierge could not provide a running map. Even with the local construction, the path right out the front door is nice and separated from traffic. I found the run to Target (for a cool coffee drink) was perfect for a 5-miler. Surely the 10-mile option would include even more treats. Having the front doors opened every time anyone approached the front of the hotel was a nice touch.

    I do NOT give FIVE STARS VERY OFTEN but this place deserves it!!! This place is AWESOME! The front…read moredesk was AMAZING! They serve adult beverages from 7-11pm and they serve FOOD 24/7!!! There is free breakfast featuring bacon or sausage with eggs, potatoes, various cereals, toast, bagels and various breakfast beverages. There are plenty of places to eat in the area that's walkable. The rooms are clean and it's quiet! I can't wait to come back!

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    Hyatt Regency Coconut Point Resort & Spa - Ballroom

    Ballroom

    Hyatt Regency Coconut Point Resort & Spa - Ballroom

    Ballroom

    Hyatt Regency Coconut Point Resort & Spa - Exterior

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    Exterior

    Pink Shell Beach Resort & Marina - Family fun -movie at the pool

    Pink Shell Beach Resort & Marina

    4.1(252 reviews)
    24.8 mi

    Really a cut above. Everything here is done well and they provide a very refined experience…read more Whether you have kids or are empty nesters, this place is wonderful. Here's some highlights of what stood out to us (wife, two teenage girls, me): Second mile service from every employee Free chairs (beach + pool) Free umbrellas Free drinks every night at sunset Free valet Margaritas free on Tuesday/Thursday Great activities for kids, teenagers and adults Free onsite games like cornhole, ping pong and connect 4 Food from any of their venues is top notch A free breakfast each day that was way better than expected Would highly recommend and we will be back

    Our week long vacation at the Pink Shell was an overwhelming success. It has been quite some time…read moresince I have stayed somewhere that truly values customer service and experience - Pink Shell exemplifies both. Every single employee we encountered acknowledged us, went out of their way to smile, and for those providing us service were kind, friendly and attentive (minus one - hostess at Rae's needs some guidance). I honestly was blown away by it - so refreshing in a world where this is no longer common. We did a kayaking tour with Ranger Rob and he is EXCELLENT! We saw dolphins and manatees in addition to a bunch of shore birds. It was tough paddling back against the current and across the channel but all in all it was a wonderful experience. Overall Pros: - Rooms all have an ocean view. We stayed in the Captiva building and had a huge screened in patio with two lounge chairs and a dining table with four chairs. - Rooms were spacious with a nicely appointed kitchenette, full fridge, living room and bedroom televisions, and large bathroom. - Rooms and resort were very clean, well maintained, and comfortable. - Pools and beach were very clean and spacious (there are three pools, one specific for adults 17+). - Daily breakfast was delicious! Omelette and eggs made to order, and an abundance of offerings in the hot stations (potatoes, eggs, bacon, sausage, pancakes, oatmeal, and fun waffles that my kids loved), as well as toast and pastries, cereal, fresh fruit, yogurt and more. - They give you a bag when you check in that was excellent to have for bringing things down to the pool / beach such as sunscreen, water, etc... - They also gave the kids a shell bag each and sunglasses. - We arrived on Valentine's Day and they handed me a beautiful pink rose that I put in a glass air water and it opened so beautifully and lasted the whole week in our room. - Bongos was good and convenient for lunch. Rae's food was delicious - so having two restaurants was a great perk. - Walk to downtown was about 0.75 miles and a nice way to walk off dinner. We used the free tram a few times too. Just a couple cons: - People save pool chairs regardless of the large signs that say not to. The signs also say that staff will remove towels that "don't have activity" but I never once saw that done. It was frustrating to come down to no chairs available for all three of us together or in any area near the pool / sun. You can reserve chairs at $50/pair online but that seemed like not a great use of money even with the frustration. I wish the resort would hold true to not allowing saved spots. - Breakfast can be loud. Not sure there is much to be done about it but the beeping of the omelet station didn't help with the already crowded room. - Coffee was just not great. I tried - the only way it was so so was to get it iced and add some chocolate milk. It seemed watery and just not a great taste. - The service at the pool was spotty - some days it seemed like there was a regular waitstaff walking around and others it was hard to find someone. The resort could make a lot more money in drinks and food by staffing the pools better. - The dryer in the shared laundry in Captiva (floor 7) was the worst dryer I've ever used. It took from 5pm to beyond 1am to wash and dry three loads of laundry. We hated to leave and look forward to going back.

    Photos
    Pink Shell Beach Resort & Marina - The evening view

    The evening view

    Pink Shell Beach Resort & Marina - Pool at night

    Pool at night

    Pink Shell Beach Resort & Marina - Relaxing in paradise

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    Relaxing in paradise

    Naples Bay Resort - resorts - Updated May 2026

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