This company was one of the worst I ever came in contact with. My husband accidentally locked his keys in his work truck and called his company for roadside assistance. They contacted Pop-A-Lock to send a driver out. After an hour of waiting, the Driver called once and hung up before I could switch over from another call. I called back immediately, no answer. Tried twice more, no answer so left a voicemail. Decided to try one more time and he finally answered but said he was already out of the service area and couldn't service us! This was literally within minutes! We were standing outside at the time and no one ever came but yet the service on the tracking app changed from cancelled (which no one cancelled) to complete which was more infuriating! The job would have taken 5 mins to unlock the truck. To make matters worst, we called the main number and the dispatcher was no help either. She said she could not locate the driver nor contact him. What?! We had to call my husband's lease plan to call another locksmith out. The Driver had no intention on servicing us. My husband works for a well-known company on the island and because of this experience, they are going to cut any future business with Pop-A-Lock. Would give zero stars if we could. read more

Today is Pau Hana Friday and all I wanted was to get to work and go home so my weekend can start. My day started off bad because of a flat tire. Dispatcher said it would take 50 minutes. John B. from Pop-A-Lock was here within 10 minutes and came to the rescue. He has a pleasing personality, great customer service, and got my tire fixed quickly. I'm a nurse and my floor needed me back ASAP. He got the job done quickly so I can get back to what I have to do. Thanks John! Cindy Floyd :) read more

I was referred here from Geico bc i left my key in the trunk and got locked out. Agent had hard time finding where I was even though I gave him the accurate address. (It was an apartment, not like i was on a random street). He insisted he was at the address I provided although he was at another place. He thought i provided the wrong address. In fact, I look up the place in google map and everything, and I was right. Because of him getting lost, he ended up arriving about 15 min later than ETA. -1 star because of this... But he was good at what he was supposed to do. He opened my car within few minutes. Another -1 star bc the person answering the phone at the company is not very friendly. read more

It was hot and my other-half was not happy about me locking my keys in our car .thank you joe for coming so quick and getting our door open.. read more

Open 24/7. NOT!!! I needed a locksmith around 12am and they accepted my request and estimated time is 1 hour. After one hour i called them because they didn't show up. The guy who answered the phone said no locksmith is available. Nobody was on clock only the guy that answers the phone very disappointed read more

So I locked my keys inside in a toyota tacoma 92. I called this company for some help. I called them and they said they will call me back after 30mins but never got the call an hour later. My car was running and the key is inside the car. He got to our place and he tried to open the door for like 5-10mins and he kept saying he couldn't do it and called his boss, then his boss gave him another method on how to make it work. Then he tried it again for another 5mins and gave up and told me to just call another locksmith! Then he said it's still gonna cost me $25 which I didn't mind. So when he started packing I borrowed his tool and did it myself and opened the car in less than 5mins! Still he made me pay $80!! He didn't even lasted 30mins trying. read more

Stephanie from Pop A Lock lacks customer service skills. She couldn't answer basic questions, kept putting me on hold without telling me, cut me off multiple times when I was trying to explain my situation and had me repeat myself constantly when taking my information for a call back. Does Pop A lock not train their employees in basic customer service? Zach returned my phone call and was awesome. Very professional. Unfortunately, they couldn't handle my request. Apparently since the dispatcher - Stephanie - kept cutting me off and didn't let me explain myself clearly .. She wrote down my request as change our keys when I was trying to change out my locks on my van. NO Key? NO Way! Pop a lock - NO Way!!!!! read more

Writing this up for my partner, as she doesn't have a yelp account (shame on her!) My girlfriend called me up distraught one early Saturday morning from Salt Lake. She had just arrived at the park to work with the dog trainer, and had accidentally left the car running, and locked her keys inside. It was pouring, and she was upset. I was on Maui at the time, so I couldn't help her. :( I reminded her that we have tow assist with our insurance (GEICO, FTW), and told her to call them. She called up the insurance company, who arranged for Pop-A-Lock to come out. They (Pop-A-Lock) sent her a text that actually updated where their representative was on google maps, and roughly how many minutes they were away. Since she had shown up for dog school, she just went ahead ahead with the puppy training, and watched her phone. Greg, who worked for Pop-A-Lock showed up at the car, and called her also. From arrival, it took Greg roughly TWO MINUTES total to undo her locks. She said he was really nice, and didn't make fun of her. Mahalo to Pop-A-Lock for saving my girlfriend and dog from the rain, and not letting someone steal her car! They directly charged our insurance, and she didn't need to pay anything to Pop-A-Lock. Great service! read more

I AM DISAPPOINTED! I rarely complain in reviews, but I will have to this time. I requested road side assistance through my insurance, and the person from Pop-A-Lock came and did his job well. BUT, I called Pop-A-Lock simply to ask for a receipt/bill at LEAST THREE TIMES, and each time, the representative told me that someone would either email me or get back to me regarding the receipt. It's been about a couple of weeks, and they have NEVER followed up with me. I need a receipt because that's the only way I can get reimbursed for the money I spent out-of-pocket through my insurance FOR THE ASSISTANCE POP-A-LOCK provided. With them not following up with me, they're causing me to lose about $80! In fact the last time I called (yesterday), the individual who answered was not even courteous and was somewhat apathetic and dismissive to my concerns. I WILL NEVER USE THEM AGAIN. read more

Zach was absolutely amazing. He was on time, professional and very fun to be around. I would highly recommend this company to anyone. Pros: On site key making and affordable prices Cons: None Mahalo Zach! Adam and Alex read more

This contractor was assigned from our Home Warranty company, for request to re-key locks. Still did not get follow up call to schedule appointment 9 days after requesting service, and even after I called myself twice within that time to try to schedule appointment, and was told someone would call back. Home Warranty company ended up having to assign another locksmith read more

Shady business going on here. I was quoted $65 to start on the phone "depending on type of lock". The technician arrives to open my house door, looks at it and says it will be "$199". When asked how does that price breakdown. He says $65 is to place the call, then $45 to get here , plus an additional service charge. After review of this itemization it is clear that the minimum service charge is not $65 but rather double. They were able to open the door but their false representation of their stated rates prevents one from obtaining fair competitive quotes. As their competitors quote you a higher price but a fair and honest price. Anyone wanting to hear the voice recording of their shady dispatcher please message me. Consumers beware!!! read more

I had a tire blow out on the H-1 Freeway around 11:30pm. My insurance company dispatched Pop-A-Lock for roadside service. Technician Kyle called me to find out where our exact location and to provide his ETA. He made sure that we were safely parked on the side of the freeway. He arrived within 30 minutes of our call to our insurance company. Kyle was fast, efficient and friendly. He also emphasized that we should not go over 50 mph and what may happen to the spare if we did. Thank you, Kyle, for taking great care of us in our time of need! read more

Sadie was amazing!! I was having a bad day and she made me laugh! I completely forgot about my car issues. This was our second time meeting and both times she's been amazing!! Thank you so much Sadie! read more

Had a flat tire today. What a hassle. But Pop-A-Lock made it all better. Got terrific service from Eddie who came out quickly, knew exactly what to do, and had me back on the road again in no time. Definitely recommend this service!! read more

Got here in 15 minutes & got my keys out in 10 minutes. Thanks so much Sadie. Awesome and such fast service

My daughter, somehow, locked my keys in the car so I contacted my insurance company for roadside assistance. After 20 minutes on the phone with them having trouble with my address, they said they'd send someone with an hour. About 25 minutes later I get a call from Kaimi (who had been sent to an incorrect address by my insurance company). He was super polite and not at all bothered by the run around they'd just given him. I gave him my address and he was there 5 minutes later with a smile! He was friendly and worked quickly and I was on my way! Thanks again Kaimi! read more

I. Called them on January 10, 2019 to come and unlock my house. I was told they dont so that type of work after 800 PM. Their hours to do house lockouts is from 800 am to 800 PM. I have used their service before. But now I will not refer anyone to pop a locket all. When I told the lady that I am going to put up a bad review she told me to go ahead, kinda sassy dont you think. Poor operators handling the phones will hurt tour business. Pass this company up and call a dedicated locksmith for service. read more

I locked my keys in the car getting out at church. I believe the woman sent was Sadie. She was very courteous, didn't damage my car, and was earlier than the estimated dispatch arrival time. She got me in the car quickly and I couldn't be happier my insurance went with these guys for my lock-out. Thanks for the good job! read more

Kaimi came and helped me today. Locked out of my car all the way close to kaena point practically. Barely 30 mins and he was here. Great service kind professional! Thank you so much!! This pregnant hungry mama very appreciative Mahalo read more

Kyle from Pop-A-Lock was really helpful in the middle of the night! He came all the way from Pearl City to Hawaii Kai in the early a.m. My car was seemingly unsolvable but we got the starter working temporarily through hands-on experience. I thought for sure I was going to need a tow truck. So mahalo to Kyle! read more

Said all the things you'd like to hear and expect, but did not deliver. Waited for roadside assistance for over an hour, I got all the info needed with a driver name and eta, they in turn had all my info as well with cell contact. After waiting I get a text that says to call my provider and reapply what I already did and go to the same process. Frustrated because I don't want to go through all that and wait even longer I call them directly and spoke with a rep who was of little to no help. Mind you I have not moved at all and why does not the driver call since he has my info. She puts me on hold for over 5 minutes and never came back on. I call back and what do you know...no one answers. Not professional at all, no morals, no ethics! 10/30 Wed Caterine W. I did a reply a few days after the incident to a agency rep named Benjamin and made the concerns known as well. read more

Sadie was amazing came faster than expected and got my car unlocked in less than 10 minutes a blessing when it's late at night! Thank you for the amazing service Sadie! read more

I couldn't start my car so I called my insurance company. They sent Sadie from Pop-A-Lock to jump my car. She just happened to be in the same area and was able to start my car immediately using her battery pack. I was expecting to wait for over an hour, but I was outta there in no time. Thank you, Sadie! read more

YO-BO-SE-YO!!! Car battery died and Toyota roadside assistance (KREX) (based in the Midwest?) said they would send their local contractor (VIP Towing) in the next hour. While waiting, we saw horrible reviews of VIP by people waiting for hours only to have their car damaged + rude treatment by VIP. Luckily we decided to cancel KREX/VIP and called our insurance company (GEICO) who immediately dispatched Pop-a-Lock! Paul was in close contact and arrived in 15 minutes! Paul quickly assessed the problem in our hybrid, gave us a charge, and we were headed home in no time! We greatly appreciated Paul's friendly, professional, and quick service. SARANG-HE PAUL & POP-A-LOCK!!! read more

We matched up with pop-a-lock for roadside assistance for a flat tire. Jake R. was given the assignment and he was amazing. Very informative, quick, and friendly. Definitely recommend. Thanks again! read more

GREAT. Pop A Lock is very reliable as I have used them on different times through my insurance for various car emergencies, flat tire or lockout and always great! Recently had a lockout and Paul was fast and efficient! read more

I had my front wheel blow out when I was driving home from a 12 hour shift at night on H-1. I called roadside assistance through my phone carrier and they told me that they will contact someone to come get me. Maybe an hour. Shoots. One hour in the dark on the side of the highway. Ok. I'm tired, afraid and hungry with a dying cel phone but... ok. Not much I can do. 15 minutes later, I get a phone call. It's Pop-A-Lock. The name makes me laugh. I imagine a breakdancer is going to show up and break it down on the highway before changing my tires. :D Pop-a-Lock quickly and efficiently locates me on the long stretch of H-1. He wasn't a breakdancer (to my knowledge) but young enough to be one. He changes my tire and make sure everything is ok before I drive off. Before I got in my car, the guy asked if I would like him to follow me home to make sure I was ok. I tell him no need, so he says he would follow me at least to my exit to make sure I was ok. And he did just that... I saw him tail me in my rear view mirror until I got to my exit. Now that is service! Thanks, Pop-A-Lock! I have your number saved in my phone now, just in case. Peace out! read more

Zach came out to kailua after someone stole my keys They also broke into many cars in the area and also stole a high end mercedes across the street I was going to have to tow the van to Honda but Zach come out 2 hours earlier than planned and got the codes for the electronic key from honda online and made the key in about 30 minutes. Excellent service. Other locksmiths could not even do it...so i was lucky my tow mechanic told me about the company . read more

Locked my keys in the car. Kyle came fast to help me out and he was all the way on the east side of the island and I live central west on the island. Super nice guy and helped me out. Great customer service read more

I give them 5 stars!! Yes, I locked my keys in my trunk while at graveyard. Customer service was awesome and they were fast. Operator told me it would take 1 hour for tech to come but they came in 1/2 an hour. Tech was supah nice and got my door open in no time. They also do copies on car keys to. 5 stars all the way!! read more

Holy Cow was I ever impressed! I'm visiting inter Island where we don't have Greg at Pop a Lock. IT was the car ahead of me, not mine. I was in Honolulu's busy financial district just off Ala Moana and Punchbowl. It's an area with high demand for turn over and parking. I watched Greg and his wonderful bag of professional tricks go to work. Fast, Professional, protective of the car and its finish/components & parts. I regret; a) I didn't have a chance to film it; b) Pop a Lock doesn't have a location on the Big Island. This is an incredibly handy service, clearly Greg's got this down pat. read more

At Costco buying food for Thanksgiving lunch in the office ... heading back to my car and realized locked my keys inside the car. Call my insurance company, who happens to offer roadside assistance, and said they would place a call for assistance to their local vendor. 2 minutes later text message says case was assigned to Pop-a-Lock and to call for ETA. Spoke to dispatcher and she said I might need to wait up to 1 hour. But then only 10 minutes later Miguel calls and says he can be there in 15 minutes. Sure enough I get a call back then saying he's already arrived in the parking lot. Needless to say door opened in 10 minutes!! Big Mahalo out to Miguel (and his girlfriend) for coming to the rescue! Hadn't heard about Pop-a-Lock before but will definitely use them in the future if needing assistance again. Ask for Miguel for quick, professional, efficient service from a nice guy. read more

Had Sadie come and rescue me. Got my keys out in record time. Great Gal! Great Service! She was quick, clean and very pleasant. read more

I locked my keys in the trunk and needed to get into the car in order to pop the trunk. It had already been a long, miserable day and I was short-tempered. My insurance called Pop-A-Lock and they came within the hour. Bright and cheery, Sadie MacPhee showed up and made my day. She was cracking jokes and laughing and she cheered me up. She was able to get into my car quite easily. Unfortunately, since the car is a Mercedes, the car went into automatic shutdown and I was unable to release the trunk. Sadie actually started looking through the manual to see if there was some other way to shut off the emergency shutdown in order to get into the trunk. She certainly did not have to take the extra time to help me and I was in no condition to search the manual myself. In the end, I had to call a tow truck, but Sadie called later to check in on me to see if I made it home ok. I would definitely recommend this company, especially if Sadie will be the one to assist. read more

I locked my keys in my car near burger king in Kapolei. Paul showed up 30 minutes after I called and got my car open with zero damage. He was professional, quick, and friendly. I would rate this service as a 5 star operation that is customer friendly. Thank you Pop-A-Lock! read more

I was about to head off to the beach on Janary 1st but found out that my car battery was dead. Way to start the year eh? I called the roadside assistance number on my windshield and they sent Paul from Pop-A-Lock. He arrived soon after. maybe like 5-10 minutes? charged my battery up in about a minute. To top it off, he recommended that I get a second opinion on my 3 year old car battery and turns out it was almost dead! thank you so much Paul! read more

I needed a flat tire replacement. Pop a lock came to the recue. Joe came quick, his courtesy & professionalism made the experience very pleasant. Go RaiderNation!! read more

HORRIBLE. My insurance assigned me to this company for roadside assistance. All I needed was fuel, waited up to an hour 1/2 and they still didnt show! Super annoyed! Had to recall my insurance and change the provider. read more

We broke our car key which needed to be specially made because it was a microchipped key. Called pop a lock and the arrived in about an hour. The service done by locksmith (Zac) took less than 30 min he was kind, professional, funny, and you could tell he knew his stuff. I would recommend this company and definitely use them again. read more

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