It's been a few years since I used Gem Key & Locksmith. This occasion was to adjust the self closure on the front door of our condo and install a magnetic door stopper. Bill also helped us redrill a hole to install a bigger peep hole eye piece. Excellent work as always. read more

Not the first time we used Gem Key & Locksmith. Won't be the last. Thank you again for the awesome service

Honest. Quick and efficient. Best price at time of contact. I did try to contact other locksmiths in my area- one called blessed got in contact with me but was on and off and finally flaked. I needed to reprogram my new dealer remote and cut extra keys from the dealer. They gave me good advice to buy the replacement remote from the aftermarket websites instead of the dealership for way cheaper. Then bring it to locksmith for reprogramming. Bill was the best price and he answered my msg on yelp within a timely manner. He was able to come out to meet us while we were at Ala moana Beach same day and had it done in less than 30 mins. Fast forward to this year. Our other car had a aftermarket alarm issue that made us look for alarm shops to repair it. We were told that we needed new remotes that would cost $300+. So I messaged Bill to see if he could program clifford/viper remotes (I would've bought it online myself for cheaper and bring it to him). He said he didn't do those but he was kind enough to send me instructions on how to reprogram it ourselves. We were able to save money by reprogramming our old remotes with the instructions! Such a blessing especially in this economy. Not sure why our remotes lost connection with the alarm- but it works again. read more

The best service ever! I've used this company twice, and they were able to come out immediately and solve my key issues quickly, efficiently and compassionately. They replaced my daughter's lost car key. The next time, they helped my elderly mom change six of her door locks. I will alway call on this company if I ever need them in the future. Mahalo! read more

Easy quote online for replacement FOB w/ emergency key. He was very quick to respond and transparent with the price. We had to drive to town which we met in safe area of Ala Moana mall. New remote, key cut & tested in 25 min. He was kind and customer service oriented. Recommend on fair pricing. read more

Gem Key & Locksmith Service - New key fob remote & cut emergency manual key for Acura - Keys & Locksmiths Near Me - Honolulu, Hawaii

Billy does great work, is honest about how to save money, gives good advice and his prices are reasonable. I will definitely use him again and recommend him to anyone of my friends. I'm super appreciative. read more

Great service and experience!!! I highly recommend them!!! Husband and wife duo were very friendly and informative!! I learned a lot about my car and its manufacturer warranty from them. I needed a duplicate key to give to my husband in case of an emergency. Gem Key & Locksmith Service responded quickly to my request for a quote and had a great turnaround time of 30 mins. They have very competitive prices, lifetime warranty and battery replacement, fast and friendly experience. I cannot hype them enough!!! Thank you sooo much!!! read more

Gem Key & Locksmith Service - Keys & Locksmiths Near Me - Honolulu, Hawaii

Got locked out of my battery powered safe and lost the master key. Contacted Gem key and locksmith to access my safe and was able to be serviced within the hour. The business owner is mobile and located in Honolulu and was able to meet me at my location. I appreciate how professional he was, picked the lock and did not open the safe or look inside. The price was very reasonable as well. I would highly recommend this business! read more

We had an ancient deadbolt that was working correctly until tonight. I couldn't turn the lock and was now locked in our home. Our building manager tried to assist, but the key would not turn. Gem Key & Locksmith saved us! They couldn't remove the lock, but they were able to open our door! I highly recommend their service! read more

Very quick at responding and accommodating of my request for time changes. They were there 10 minutes early! What's perhaps most miraculous was that in about half an hour, they were able to unlock and create two working keys (the second for free!). Locksmith sounds kind of like a blacksmith or cobbler, i.e. something I'd expect at a medieval fair that's since been replaced by a factory in the developing world, but after needed an emergency key, apparently skilled trades people who are able to create locks and keys from crude metal still exist--and in my community too. I know as much about keys as I do iPhones. I feel like I just watched someone make an iPhone in their trunk in half an hour. This is truly a divine or occult gem. Also cheaper than all of the other quotes I got on here, and $100 less than going to a store so that's cool. read more

My key fob stopped working on my 2013 Ford Flex and driver side door lock doesn't work so I wasn't able to get in the car. I called for the service at almost 8:30 PM on a Monday night and they were here in 15 minutes. Not only did they get me into the car, but they made me another key and programmed it right on the spot. I know for sure that that what they are charging to replace keys are less than the dealerships cost.. They came right over,got to business, fixed my issue and got me on my way. I would highly recommend this service for the convenience, the value, and the service!!! Thank you so much Gem Key & Locksmith!! read more

Accidentally locked myself out of my condo. They came quickly on weekend and got me back in. Honest about pricing, and arrival time. Highly recommend. read more

So thankful for such great service. I had a little trip up finding him at first, as my Google maps sent me a block down the street, but we eventually got it together. He met me on Kona Street (on the Ala Moana mall property), in between Atkinson and Mahukona, on the mauka side street of the Ala Moana Hotel. He was able to supply, cut and program 2 replacement keys for my older model RAV4. I figured if one key can break in the ignition that easily it surely can and will happen again, so why not just get another one while he has everything set up*. Very grateful he gave me a nice discount for the second service. Much to my surprise, he offers lifetime guarantee for his work. Not sure if that'll ever be an issue, but the offer alone will make me choose to call him again - and recommend his service - if any other locksmith needs come up. read more

Gem Key & Locksmith Service - Keys & Locksmiths Near Me - Honolulu, Hawaii

I've worked with Bill four times in the last few years. One time when a family member locked our car keys in the trunk, one time when we locked ourselves out of our condo (damn these auto locking doorknobs!), and twice to install new locks for my rentals. Every single time he's been responsive and punctual. His prices are fair and the work he does is excellent! read more

Gem Key & Locksmith Service - Keys & Locksmiths Near Me - Honolulu, Hawaii

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Bill was very nice and communicative. He finished duplicating (cutting & programming) a new key in 35 mins. The new key is great quality too! He explained and tested the buttons & ignition key with me. He showed me the type of battery used and how to remove the cover in case I need to replace the battery in the future. I've already recommended him to friends! Definitely will be using him for future key services. read more

Gem Key & Locksmith Service - new duplicate key - Keys & Locksmiths Near Me - Honolulu, Hawaii

These two are absolutely amazing! They make the best team and work so quickly and efficiently and ask a very honest price for the services provided. We lost our car keys in the ocean and they were so quick to schedule a time to meet up with us so we could get back on the road. 10000% will be using Gem Key for any future key needs. read more

Gem Key & Locksmith Service - New key made on-site :) - Keys & Locksmiths Near Me - Honolulu, Hawaii

The Services (kind, efficient, Mobile to you) are excellent, and their prices are too! Mahalo Gem Key & Locksmith Service. read more

Called Bill to ask if he could duplicate a couple of keys for my Toyota van. He was able to meet me in 30 minutes! He arrived on time and setup his equipment and went to work while I watched. Like a nosy customer I asked him a bunch of questions while working and he politely answered! He is very professional and considerate. I will definitely use him again for any job that involves either a lock or a key! read more

Gem Key & Locksmith Service - Duplicate keys! These keys have chips built in. - Keys & Locksmiths Near Me - Honolulu, Hawaii

Very honest and helpful. My key kept getting stuck in my Toyota Corolla. He gave me advice on how to fix it. If I need a locksmith, I will definitely call Gem Locksmith. read more

Bill responded quickly when I inquired about pricing on a house key and car keys. He meets you where you are at. He's very communicative. I needed a car key and a house key. He works on your keys right then and there which you wait at most 20-30 minutes. He gave us an extra king ring and changed our batter car keys and f. I definitely recommend and use his service again when we need keys. read more

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Billy was amazing to work with. Called him one day, met up with him the next day, and was done in 20 minutes. Put out chairs for us to sit on while he made my spare key for my car. Asked him to copy my house key, not requested in our initial conversation, but made them in a few minutes. Overall experience, awesome. Will definitely contact Billy for more services. Even walked away with a gift . Definitely recommend his service. Thank you again Billy read more

Bill duplicated a key for me. An absolute master of his craft at a fraction of the cost of any other locksmith on island. HIGHLY recommend to anyone in need of key/lock services. Thank you, Bill! read more

I reached out to Bill yesterday and by lunchtime today I had 2 keys cut and programmed. He responded very quickly to my quote request and did more than I asked for (I only asked to have my 2 key fobs programmed but he cut the keys too). Meet up and payment were easy and he finished the job in about 20 minutes. If you need your keys cut and programmed in a timely manner Bill is your guy! read more

We met a very nice man at a Macy's parking lot. They were able to see us right away, since one of our keys to our turo car had been lost, it was urgent we get a second set. They were able to replicate the key in under 20 minutes and were the most affordable price by far. They were very friendly and we would recommend them to anyone, will use again if we need another key made - thank you for the pens, as well! He gave us two pens that are truly a must have, it turns into a phone stand, cleans your phone or screen, it's a stylist and a pen...I just did not see that coming. Thank you again because it was a great experience! read more

Gem Key & Locksmith Service - Replicated key and two incredible pens. - Keys & Locksmiths Near Me - Honolulu, Hawaii

Highly recommend. I found out from Bill where I should meet him with his mobile shop, and he quickly made me an extra key with the keyless remote for my old Toyota...and at a very reasonable price compared to what Servco quoted me. His price in July 2023 was also better than two other locksmiths I contacted in January 2020 (I put off making a copy because of COVID). I was thinking of getting another one just in case it broke, but he said there was no need since he could check/fix it if I have any problems. I was going to pay via credit card, but was able to pay with Venmo. Friendly and professional! I would rate a 10. read more

Bill is super nice, responsive and flexible. I wanted to get a dupe key for my car but Nissan quoted me like $450 which is ridiculous. Bill was able to do the job for way less. Very happy with his service! He made sure the key he programmed worked, had a new battery and even tried to clean my original key! Recommend this business to anyone who needs key assistance. :) read more

Gem Key & Locksmith Service - Dupe Key made! Came with a free stylus pen - Bill called it his business card, so cute! - Keys & Locksmiths Near Me - Honolulu, Hawaii

Quick to respond, came to my location, and made a duplicate within the hour. Great service, absolutely recommend!

Bill is awesome we use him quite often at our building when our tenant's locked themselves out. He is fast affordable and reliable . He is very busy at times . But always returns our calls with a ETA. read more

Called this business for replacement of locks on door and husband and wife team arrived in ten minutes and replaced the locks and gave us new keys. Highly recommend his service! Awesome! read more

Responds quickly and is reasonably priced! Have used Gems service several times now and have saved his number in my phone book for future use. read more

I called a number of Key Service people and decided to go with Bill Kong. He was responsive and understood what we needed and wasn't going to charge extra fees to come to us. The day we planned to do re-keying, we ended up wanting something different and Mr. Kong handled it all like a champ and made the adjustments right there and took care of the many keys services we needed! Thank you Mr. Kong!! read more

Billy was quick to respond, very affordable quote over the phone, and I was able to meet up with him within an hour of calling him. I have a smart car which I needed to replace my fobs and he took excellent care of me. He also showed me a trick if I ever get in a emergency situation to start my car. He was very professional, efficient, fast and the job was even cheaper than the over the phone quote. Both he and his wife-a duo team took excellent care of my needs, and the customer service was excellent! I highly recommend them! read more

I am so happy with their polite and professional service. They came to where I was and made me a newly programmed key for my Honda Pilot. They even fixed my old key for no extra charge. They were very fast, too. I called around several key replacement services in Honolulu and all the others were way too expensive. Not only is Gem Key and Locksmith top-rate, they are the most affordable. I also appreciated that this is a family-run local business. This father-and-son team is and A-Team! Thank you so much, guys! read more

"Thanks" to the "knowledge and integrity" of Bill, the owner, I didn't hire Gem Key & Locksmith Service (GKLS). However, if the need arises, I will definitely use the services of Gem Key & Locksmith. Just before Christmas, my house door lock appeared to freeze - couldn't get in nor out. I called upon the services of a company - who shall remain nameless - that I've used over 25+ years. Cost me over $160+ for this house call and I was told I had to change my entire lock system. (I'm not disputing the charge but if the technician was a bit more knowledgeable, it would have been resolved sooner; thus less hourly charge) I had to get another opinion as to type of door lock to change it to, as it would involve my homeowners' association. I therefore contacted GKLS. We set up an appointment, Bill came on time and checked my lock situation. After testing my lock, he asked me specific questions to understand the situation I experienced during my supposed "frozen lock". He also demonstrated what could have occurred, had me test the lock in various situations and determined I did not need a "new" lock. I learned a lot from Bill. And he did not charge me anything. I am definitely calling upon the services of Gem Key & Locksmith Services for my key & locksmith needs read more

Needed to have my 2 keys Re-programmed to my vehicle as I did engine computer swap. Fantastic service and response! Responded quickly to a quote on here. Most business dont respond to yelp Google etc! Very good price point when I was getting quotes from all over. The good price, great reviews, and fast responses made me choose them. Sent a message to see if today to tomorrow I could schedule something and was told in 2 hrs they'll be here! Very friendly and knowledgeable, made sure both keys worked multiple times. Even made sure I took the car for a spin before asking for payment! 100% will be using them again for any key service. Recommended to family and friends as well! read more

I called late morning on a holiday trying to get my door-lock put back together properly. (At least one part had been assembled incorrectly by a handyman.). They were at my place in less than an hour. An hour later the lock was reassembled and in my door, working perfectly. EXTREMELY helpful service by the most knowledgeable locksmith in the area. And the cost was far less than I had already wasted with the handyman. read more

Whenever I need a contractor, Yelp has been a tremendous resource for me for Quick Quotes and responsive providers, and Billy of Gem Key & Locksmith was no exception. When my tenant reported to me her mailbox lock was broken I took to Yelp in search of locksmiths who were responsive, available, reasonable and with a good review history. Gem Key & Locksmith responded within minutes and quoted a very reasonable price, did not add a location fee or service charge and honored the price without any hidden or additional costs. He accommodated an appointment the next day when my tenant was available, did an excellent job, reported back to me when he was done in about 15 minutes, and responded to every text. Payment was processed through Venmo. I wish every interaction with a contractor went this smoothly and I would definitely not hesitate to call on Billy at Gem Key & Locksmith again whenever I need a locksmith. read more

They also get you back in your house ! I got locked out of my own house (by sheer stupidity) and my partner was at work for a couple of hours. I called Gem's and they were there in 20 minutes. He spent 15-20 minutes reopening my door and I was back in my house. Unfortunately he recognized me (because I've called him 4-5x in the past few years lol) and he gave me some cute Korean masks, maybe because I give them so much business lol. He was wearing his mask properly the whole time too. While I hope I don't have to call them soon, at least when I do, I know where to call for my key needs! read more

So quick and helpful. 10 minutes by the street. I got my duplicated key. And I got life time warranty.

I called to have two car keys cut and programmed, he asked if they need laser cut and I wasn't sure so I told him I believe so. He was able to meet me right away, when he saw the keys he said they didn't need laser cut and told me the price is $30 less than what he quoted me over the phone. He quickly cut the keys and had them programmed in about a half hour. He even tried to program my old key and tested the battery to confirm that its electronics are no longer working. You'll notice he's very tidy and organized. The service was definitely quality and price was better than I expected. read more