Our pool pump went out after 20 plus years--so can't complain but no fun when it does so. Love the…read morenew pump--so quiet and it is even programmable. You won't go wrong if you hire Jason to recommend and install your new pool pump.

Jason is a solid guy and amazing. If you're looking for someone who not only does the job, but does…read morethe job right--this is your guy. Great communication, showed up as scheduled, addressed a few additional things that were needed. For example, our motor failed. Well, my attention was on the motor. He also suggested that the electrical flex conduit and connections to it needed to be replaced since it was severely cracking-which totally made sense. His knowledge and experience are apparent. I also appreciate that he installs reputable equipment that doesn't result in callbacks. He also replaced the rubber seal rings as his standard protocol. Cheapest part but a lot of other companies don't do this. When it comes time for us to replace all of our equipment, this is the company I would go to for advice, new equipment, and installation. You know it will be done right. Thanks Jason!

Spa Fixers is great! He doesn't push unneeded repairs and offers great advice. Many years of…read moreexperience shines through! I unfortunately left a bad review earlier that was meant for a competitor, not Spa Fixers!

John was honest, professional, and easy to communicate with. I appreciate it that he tried to find…read moreways to help us save money.

This is a really awesome shop. They're over 30 minutes away from me, but I always make the drive…read morebecause they're honest, fast, flexible, and incredibly knowledgeable. I've only had good experiences here. They've never tried to upsell me or rip me off, they've always given me fair pricing, and they've always been upfront about what actually needed to be done. It's hard to find a shop you can truly trust, and that's exactly why I keep coming back. I highly recommend them.

Our pool pump died and was no longer available. Pentair had a new model. Scott talked to me about…read moreinstallation of the new pump. He said he had 12 in storage and he would go get one for me. When we arrived, it was in the counter waiting for me. They carried it to my car and told me if I had any questions with programming, just give them a call. It was well worth the drive from Stockton to Rancho Cordova to find a place that cares about their customers and takes time to answer all your questions. The pump was also $150 less than the major pool place in Stockton, where I hate to go. Callen's has earned my business and we will be back. Thanks Scott and staff. We appreciate you!!

He has done work at my house a few months ago. I contacted Travis on Feb 16 for a quote. Feb 17,…read moreTravis sent me a text saying he will call me tomorrow for more info but he never did. I texted him again on Feb 22. He said "I have not had the chance to get back in front of the computer yet. I will work on it this week. After 5 days, he still didn't do it. Feb 28, I texted him again but he didn't respond. Mar 2, I told I don't need a quote anymore and I will take my business elsewhere. This is irresponsible and unprofessional.

Got a new pool pump installed, very happy with quality of work done. Thank you.read more

My wife and I attended a Premier Pool Open House at their offices with the intent to just "to…read morelook". We met Jeremy and he gave us an idea of what to they do, what to expect, and some light design options from the showroom. He offered to visit our house to make measurements so that he could create some design mockups of possibilities. Within a week or two, Jeremy sent us a "first look". We asked for a few edits here and there given we had no ideas where we wanted to go with it as we completely leveled our existing yard and kept nothing. We were amazed by the first drafts given that we didn't think a pool would fit in our yard comfortably. Jeremy was extremely patient with the design iterations as we played around with ideas. The designs sold us and we were all in! Initially we thought it would take 6-8 weeks for permits to be pulled after we gave the green light to proceed. They ended up being approved in less than a week and we broke ground about week later. Premier was extremely fast with their team of contractors and subcontractors from demolition to full completion. From breaking ground to filling with water was less than a three-month turnaround. With several of those weeks the result of Christmas to New Year's vacation and time it takes for various components like decking or pool interior to cure. Premier was great with communication in terms of letting us know each morning who was coming on any given day. Usually we heard from Jeremy and our construction manager Teo a day or two earlier than Premier's automated emails on next steps. While Jeremy and Teo were clear, it was nice to receive the emails to make sure we heard everything correctly. Pros: Showroom has too many option to choose from! LOL! From textures to colors, there was almost too many. They even recommended visiting tile shops if we wanted to explore other colors. Jeremy was extremely polite and patient. He was readily available by both text and email for any questions we had. Teo was also great at stopping by to check on progress and see if we had any questions. He was also readily available by text message. We had them install a specialty BaduJet Turbo Pro. We pointed them to the website and they took care of all specs to fabricate the pool around it, all additional electrical work, and all additional plumbing. Recommendations for Premier: It would be great if some of the subcontractors were brought "in house" to provide full wraparound services. We opted to install tempered glass so that the pool could be enlarged and moved closer to the house. But we had to coordinate that on our own with a window contractor. We will use their subcontractor to install rock facades on our house. It would be great if they could have done in under the Premier contract at the same time they were doing the pool facades. I get it, they do pools, not houses. Premier took care of all the electrical, water, and gas hook ups that were related to the pool. We had to work with a couple of the subcontractors on the side to add additional sprinkler lines and move some electrical wiring on the side. Those also would have been great if it was done under the Premier contract as well. Premier's contractors and subcontractors obviously knew what they were doing so they pool just kind of came together. It would be great if Premier had a larger portfolio album of actual photos of pools so that we knew in advance what we were getting. We "trusted the process" and it all came together, but I could see some clients desiring to know more in advance. We subcontracted out the construction of a custom kitchen island because Premier doesn't build them (again, because they build pools), providing subcontractors provides another opportunity for Premier to be full service.

One year update... our grass is now filled with valleys from sinkage so rolling your ankle WILL…read morehappen. You can see where all of our pipes were ran in our yard. Our concrete is completely lifted from the ground and will most likely break soon and our pool sweep that comes with the pool does not work and has honestly never really worked. The pool itself is good but everything else that definitely costed a pretty penny, looks like crap and is dangerous. Very disappointed.

Good service, responsive. They got rid of the problematic black algae that kept coming back.read more

We just started with this company a couple months ago. So far they have been communicative and…read moreresponsive.

We hired ProScapes for our landscape and hardscape project, and we're really happy with the…read moreresults. The crew was professional, hardworking, and easy to communicate with throughout the process. Special shoutout to Angel, the form setter -- he took the time to measure, check, and adjust every line, which made a huge difference. The concrete came out perfectly straight and clean. And thanks to Jeff, the owner -- his team's attitude really reflects the kind of leader he is. Everyone was respectful, accommodating, and clearly took pride in their work. We also feel the project delivered great value for what we paid. Even our designer, Mel Hatch, mentioned that the quality of the concrete work and the size of the boulders we received were impressive -- details that other contractors often skimp on. Overall, we couldn't be happier with how everything turned out and would absolutely recommend ProScapes to anyone looking for quality craftsmanship and reliable service.

I spoke with Zach yesterday regarding several design questions, and he was able to provide clear,…read moreconfident answers immediately. He was both knowledgeable and professional throughout the conversation. ProScapes is a full-service swimming pool and landscape installation company, offering comprehensive design, pool, and landscape solutions in the Sacramento valley. They truly handle it all. I will be recommending them to my friends and family! Thank you!

Started off well. John is knowledgeable & willing to answer questions. He does not volunteer…read moreinformation despite his great pride in providing quality service. I hired him for chemical service only & that is all that is given for less than 5 minutes per week. Over a year ago, the pool sweep filter began developing debris, which John indicated was due to a tear in the filter. I also purchased a new pool sweep when he was first hired. I repaired the filter with RTV silicone based sealant. This cured the issue for 1+years. Recently, I noticed the debris recurring in the pool sweep filter. I left a note with his check inquiring (no reply). Then, today I telephoned him to ask why he had not given me a heads up. My husband witnessed the entire conversation. John accused me of yelling at him when I merely questioned him, & further stated he did not appreciate my tone. For a man who takes such pride in his work, it was surprising at his reaction. I've recommended him & secured a client for him. He said he has clients who love him & is now turning away others. I apologized (for nothing as my husband said I had every right to question him). John said we had this discussion previously & it was not his job to look nor does he even observe such issues. I wonder if he takes the same attitude for full-service clients. I know several who use him & they say he doesn't even let them know if water level is low or any other such basic care concerns. A simple handwritten note near pool equipment or in the mail slot is too much to ask from this guy. I get the responsibility, but for a guy who brags about himself, put in the real quality service that makes you stand out. In addition, shortly after hiring John, sent out a lengthy letter asking for a full month's payment for less than a full month's service due to a personal issue. That was a first. After my unwarranted apology, & his fractured ego unwilling to see me as a customer of value (purchased pool sweep, which could have been bought for less elsewhere, referrals), I said, "we're done." Beware of the guy that tells you how "impeccably honest" he is. That should speak for itself. He has mastered the art of omission in quality service - knowledge but no business sense if "he" feels offended.

John came over this morning and was great. I'm fairly new to pool ownership and didn't have anyone…read morehelping me with the do's and don't's of pool maintenance. John went over everything with me and explained each step. He replaced my pool sweep timer, reprogrammed my pool and hot tub pumps. He replaced O Ring on pool and hot tub pumps, and stopped my leaks. I really appreciate the time he took explaining things to me, and making sure everything was operating as it should. Thank you John!