[[HIGHLIGHT]]Good service, responsive.[[ENDHIGHLIGHT]] They got rid of the problematic black algae that kept coming back.

We just started with this company a couple months ago. [[HIGHLIGHT]]So far they have been communicative and responsive.[[ENDHIGHLIGHT]]

I hired Ed from Dynamic Pools to put in my new Intelliflo 3 Variable Speed pump. He sent Tommy out who has been with him 3 years and was with Premiere pools prior. Tommy was very professional. Listed options on plumbing and went with unions vs hard gluing 2" PVC schedule 40 connections. So if pump were to have issues in future no more cutting pipes. Just loosened and swap in the new pump. Tommy worked digitally and had it in just under 2 hours and helped me set optimized pump program settings on mobile app. He painted the white PvC pipe so that the suns PVC don't harm the pipe. I would highly recommend Dynamic pools for installing bare pool pump. Price was fair and install was smooth without any hitches. 5 stars read more

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I had been using Dynamic Pools for regular pool maintenance since September 2023 and had never experienced any issues with the technician who serviced my pool. For over two and a half years, routine visits went smoothly and I was a satisfied customer. [[HIGHLIGHT]]Unfortunately, my experience with the owner, Edward, when a problem occurred completely changed my opinion of the company.[[ENDHIGHLIGHT]] During a recent service visit, the technician used a hose to clean the pool filter. This same hose had been used during previous visits without any issues. However, when he went to turn the water on, the handle broke with light pressure. Edward later came to my home to try to fix the issue himself but was unable to repair it. At that point he suggested that I either call a plumber or use his handyman. His handyman also told me that the repair cost would be covered. Because the water to my house had to be shut off for the entire day, I needed the problem resolved as soon as possible. A plumbing company was able to come sooner than the handyman, so I had them complete the repair. The total cost ended up being about $500. [[HIGHLIGHT]]When I sent the invoice to Edward, his response was immediately defensive. He stated that he was not going to pay for the repair and began bringing up unrelated examples instead of addressing what had actually happened.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]In an effort to resolve the situation fairly, I even offered to split the repair cost with him, but he refused that as well.[[ENDHIGHLIGHT]] Edward repeatedly claimed the handle broke because it was plastic and "bound to break eventually." However, this same hose had been used during past service visits without issue, and I had never been told that the part was fragile or at risk of breaking. If a component used during routine service is known to be fragile or near failure, that would be important information to communicate to a homeowner before it breaks during service. Mistakes can happen in any service industry. What matters is how they are handled. Instead of working toward a reasonable solution, the situation was dismissed and no responsibility was taken. [[HIGHLIGHT]]After being a loyal customer since September 2023, it was disappointing to see how quickly the tone changed when a problem occurred. When you hire a professional service company, you expect them to stand behind their work if something goes wrong. Unfortunately, that was not my experience here.[[ENDHIGHLIGHT]] Situations like this are important for homeowners to be aware of, because they show how issues may be handled if something goes wrong during a service visit. Because of how this situation was handled, I will be finding a different pool service moving forward. read more

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[[HIGHLIGHT]]Quick response to my request for a quote.[[ENDHIGHLIGHT]] I needed a dated pool pump/motor replaced and Ed of Dynamic Pools didn't disappoint. [[HIGHLIGHT]]After an enlightening conversation and a review of the equipment, he forwarded me three options and I chose the top tier.[[ENDHIGHLIGHT]] Very fair pricing. Tommy, his repair manager did the install and was great as well! Going above and beyond and the new equipment looks great and I can barely hear it now. Great recommendation for your pool repair needs. Thank you again! read more

They've been maintaining our pool for about a year now, no issues at all. [[HIGHLIGHT]]Always on time, always courteous.[[ENDHIGHLIGHT]]

As a property manager serving Sacramento and surrounding communities, I'm always looking for reliable vendors to help maintain the homes I oversee. I recently needed a new pool timer for a client's home and came across Dynamic Pools here on Yelp. [[HIGHLIGHT]]From the start, their communication was excellent, and they responded quickly to my request.[[ENDHIGHLIGHT]] Not only did they provide great service, but when I had additional questions about the new timer, their service manager personally met me at the property to walk me through it--going above and beyond to ensure everything was working properly. Their professionalism and attention to detail make them a company I will absolutely be using again. Highly recommend! read more

[[HIGHLIGHT]]Great response and communication![[ENDHIGHLIGHT]] They came over and worked with me on possible solutions, starting with the easiest and cheapest, until we both agreed that a new unit was needed on a pool part that had broken and no replacement existed. Price was reasonable and they did a great job! read more

Ed and Tommy were outstanding. [[HIGHLIGHT]]Great customer service, prompt assistance, a dying breed in the service industry.[[ENDHIGHLIGHT]] Highly recommend. read more

Ed was great! He responded quickly even though it took me a while to get back to him. Once I did he got out to me quickly and was able to diagnose my issue with my pool sweep and help me alleviate the problems, gave me good education on how to proceed, and then even reduced the quoted fee he was going to charge me as the time he spent was less than he thought so the value was great! Definitely will use in the future for more issues I cannot resolve on my own! Highly recommend giving Dynamic Pools a call for your service needs. read more

We had not been able to care for the pool for months due to health issues. The pool is now clean at a reasonable price and [[HIGHLIGHT]]we are getting weekly service.[[ENDHIGHLIGHT]] read more

Seth is great at cleaning weekly my pool and spa. Just had Tommy with repairs ,did a great job in a very timely manner.Ed the owner is very good at taking care of business, got my repair order done very quickly . [[HIGHLIGHT]]Happy customer, Carol Pereyra[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I appreciate the quick response and availability to have a technician access the issue.[[ENDHIGHLIGHT]] I am happy to have found someone good that services an above ground pool. read more

Tommy from Dynamic Pools stopped by diagnosed the problem, ordered the part and had it repaired as soon as the part came in. He was friendly, knowledgeable, and proficient. Don't hesitate to reach out to them should you have a problem. Thank you for everything! read more

My pool pump stopped working and I called Ed. He was able to diagnose it as just a sweeper pump issue which saved me a lot of money. He was able to come out within a week and fix the issue. He was very responsive and kept me updated at all times. read more

I recently switched to Dynamic Pools and I have to say my Pool looks fantastic! I'm happy as can be!

The customer service is great. They really try to work with you as far as scheduling.

While this company is starting February 1, 2024, I was impressed with Ed's response time knowledge and helpful attitude. I am looking forward to utilizing this company for a long time. read more

Very happy with Ed and Dynamic Pools...after suffering through a miserable experience with an old pool cleaner, we reached out to Ed on Yelp. He responded almost immediately and quoted us a competitive monthly rate. We've been using Ed for almost a year now and he's reliable, honest, and very helpful. On the few occasions I've had a question, his office emails back the same day. Highly recommended!! read more

Ed and his crew are the best! We had one of their distinguished competitors for many years but after a major pool malfunction we decided To give dynamic a call and within a couple days Ed was out here and got our pool back up and running and looking beautiful. On top of that since then they have always been available to help and respond very quickly when reaching out about any issue with the pool. read more

I have been using a pool service for about 30 years and for a long time was fortunate to have a great service. Unfortunately, the gentleman doing the service had to retire. I then went through four different services where they either flaked or didn't do what they said they were going to do. I was lucky to find Dynamic Pools and since then my problems have been solved. Ed the owner and his wife Ayanna (hope I spelled that right) are great and the gentleman doing my pool (Ron) does a fantastic job. The prices they charge are reasonable (better than many) and I would highly recommend anyone using their service. read more

So far, so good. Received a bid from Thumbtack and the owner came out within a couple hours to provide a quote. Seemed professional and knowledgeable. read more