Thank you, Scott K. for a quick and thorough service. Super helpful in explaining what was happening with our cover and suggestions on keeping it running well through out the summer. Super friendly staff in the office as well! read more

Pool Covers Inc. gave our pool cover a little tune-up to straighten out our cover and it is working smooth and steady! Joshua was prompt and professional and made the adjustment in no time at all! Thanks Joshua! read more

I had been having some problems with my pool cover and Pool covers Inc. sent out Ken H and he was amazing. There were electrical and mechanical problems and he was able to find and repair, replace and reset everything. read more

We had Carlos and Miguel come out to clean the pool vault and they did a great job. They cleaned all the leaves that fell down underneath of the pool cover roll. They also checked all the rails and made sure the pool cover worked properly. read more

John fixed cover guides, broken pulley and cover alignment in no time. No fuss no muss. Highly recommend.

Scott P. was an excellent technician to install my pool cover. He was very responsive and provided answer for any questions that I asked. He cleaned all the leaves that fell down underneath of the pool cover roll. He checked all the rails and made sure the pool cover go smoothly. The installation was fast and efficient. read more

Good service. Came out to fix our cover within 3 days since it stopped working. Great customer service, too! Matt and Jordan were great.

Pool Covers Inc. originally installed our pool cover in 2020 and it is still working great. They were out here yesterday doing the annual service to keep it working well. Cody was our tech and was great to work with. read more

Scott K was terrific to work with. Installation was straightforward, well done and he returned 2 weeks later to inspect the work and make adjustments. Good company, great installer. read more

Our pool cover has really been nothing but trouble. We have had it repaired by this vendor multiple times and had it completely replaced once. It breaks down far too frequently. Not only do the covers and mechanics have a lot of issues, the repairs take far too long to schedule. We were just given a repair date a month out. That means we lose the rest of the swim season. Really awful. read more

Pool Covers, Inc just installed our automatic pool cover and did an awesome job. Work was done in a timely manner and Craig and Marcos were very professional. Would highly recommend this company for all your pool and hot tub cover needs! read more

Our pool is irregularly shaped, and has landscaping features around it that prevent us from installing an automatic cover. Zack was very good about showing us our options. We ended up getting a manual snap down cover. We plan on using it as a winter cover, to keep the debris from the winter storms out of the pool. In the Spring and Fall, we can use a regular solar blanket cover. In the Summer, we don't cover the pool. The installer did a good job, and gave us a good demonstration on how to cover and uncover the pool, as well as answer all our questions. The new cover is working really well at keeping debris out of the pool, since it snaps down over the pool edges. Pool Covers Inc also supplied the drain pump that sits in the center of the cover, to drain rainwater. The cover and reel system both are high quality materials. We are hoping that we'll get a long service life out of this system. read more

Pool Covers - General Contractors Near Me - Fairfield, California

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Love this company and their staff. We have a large pool (75 feet) and when our pool cover needs repair we are always serviced quickly and at a fair price. Monte came to our house today to service our cover and kept me updated all along the way throughout his 2 hour service call. Great service all around from Pool Covers, Inc. read more

Eli and another co-worker just finished installing my pool cover. They did everything super cleanly and the cover works and looks great! Thanks so much! read more

This is the second time I am getting a cover for my pool from Pool Covers Inc. They have been amazing, responsive to my needs and the quality of work is top notch. All the people I dealt with, from sales to the installer have been very courteous and accommodating. Highly recommend for the people and product. read more

I have a weird-shaped swim lesson teaching pool that has several structural challenges for a pool cover. My last cover wore out and Eli and Marcos were here today on time and did an efficient job of installing a replacement cover. They patiently answered my technological questions and were able to give my some good advice and suggested additional materials to prolong the life of this cover. read more

Pool Covers - Doug Senz Flexible Private Swim Lessons has a replacement cover. - General Contractors Near Me - Fairfield, California

I just got a call on my cell phone. It was a cheerful sounding young lady who said someone had called them saying we needed a new pool cover. I do in fact need one but have called no one. I asked Chipper who had called her company and she said "looks like Richard called". Richard, my father, died in 2017. Now, I usually will NEVER buy from telemarketing firm but this lie was so offensive I will actively work against these crooks. read more

People love to write a negative review when something goes wrong, but don't always bother when everything is smooth, so when I saw the mediocre star rating, I thought I'd better add a good review. We've had Pool Covers Inc for a decade. The previous owner had lost their dog to drowning and installed the cover, and now you can literally walk across the pool safely (though that harms the cover, so don't make a habit of it). The expense and hassle of installing a cover is worth it for the safety it provides. As expected, it had to be replaced after 7 years with a new one, and they did a quick and professional job of it. Once or twice, we've had mechanical problems develop, and the techs have been out promptly to do a repair. Now we've signed up for yearly maintenance to try to avoid any breakdowns. Sure, you might have some trouble with phone "customer care," but pool companies are usually strong on the service tech end of things and maybe not so smooth on the computers-and-telephones aspect of the job. And I'm not denying that someone else may have had a bad experience with an installation; I'm just saying it's been smooth for us. read more

I enthusiastically recommend Pool Covers Inc! We've had an automatic pool cover for over 20 years. Pool cover benefits are numerous, and even more valuable now that we have ongoing drought issues. The cover minimizes significant water evaporation and keeps the pool much cleaner. That said, the cover is not maintenance free and when needed, a good repair company is invaluable. "Pool Covers Inc" completed a recent repair and did the job quickly, efficiently, and only what was needed. Their pricing was very fair and their customer service was excellent. Special call-out to Cheryl who helped facilitate the work. I enthusiastically recommend Pool Covers Inc! Steve T. read more

In a world of poor customer service and support, Pool Covers Inc stands out as a shining exception. Everyone from the first phone contact, to scheduling and then the exceptional technician were great. The servicing was perfect, the attitudes were cheerful and friendly and the response time was excellent. read more

As a homeowner with my first pool, I was concerned about safety and worried about finding a company to provide a cover to handle it appropriately and affordably. Lo and behold, after unanswered calls to a few companies and promises to get back to me with answers from others, I feel like I hit the jackpot when I found Tyler and the good folks at Pool Covers Inc. They took great care in providing a new automatic cover, and did so with professionalism, care, and more affordably than any others with whom I had initially inquired. Truly impressive. As a realtor in Marin with clients having pools, it goes without saying that I will wholeheartedly refer Tyler and crew out whenever a client has a need for a new pool cover. Simply the best! Thank you Pool Covers Inc.! read more

Very quick response time. Repair service was excellent and reasonably priced. It almost time for me to get a new cover have had two in 20 years. Cover is very reliable with minimal service required. read more

These guys have every excuse they can find to not finish thing on time. They delayed my project from September to December. I am glad they can blame Covid and their guys getting injured. Avoid them at any cost read more

Our pool initially had a safety cover from Pool Covers, Inc. When it needed replacing (the covers typically last about 7 years), we didn't do any research to see what else was out there. We just had them come out and install a new cover, since the framework was already in place and we knew it worked well to: * keep heat in pool * keep leaves, dirt, and debris out of pool when the cover is closed * maintain chemicals in pool * maintain water level in pool * support the weight of kids, dogs, etc. (they can walk on the cover, though we didn't allow it for the longevity of the cover) We need an electric drill to open our cover, so it really is a safety cover an impenetrable to kids. There is a kind that you just flip a switch to open and close, but it costs over one thousand dollars more than the kind the kind that you use the drill to open and shut, so we went with the less expensive and less convenient option. The covers come in different colors. We chose a dark grey to draw more heat into the pool. We have had the cover jump the track a few times when it wasn't lined up correctly, and that was very inconvenient to get it back on track. Usually my husband can fix it, but one time a solar contractor (not one we went with) tried to close our cover, bungled it, and submerged our pool cover in our pool. We needed a repair guy from the company to come fix it. I only wish that for the hefty price of the safety cover, the cover lasted longer than 7 years and never jumped the tracks. We are very happy with how well it works to keep the pool safe, clean, and heated. read more

Pool Covers - leaves on cover (instead of in pool) - General Contractors Near Me - Fairfield, California

Warranty only lasted a few years (if that?). For such an expensive item, you'd think they would cover a bit more.

I can't believe these people are saying my review is false. It is not false. Be warned. Specifically: first, I did not approve the charge. They forced my mom to approve it in person while I was out and required her to present a card before they did anything. We were not told the amount before or after. Simply required to present a card and sign before they would walk onto the property. Second, the representative was here for 10 mins not an hour as the president has just claimed in her reply. I have no idea what they charged as they never told us !! We're waiting for the credit card statement to learn what the charge was. I even followed up to ask and they refused to say. Third, they maintain our pool cover. They have been pushing us to replace it for a huge price - like $10k. They last saw it less than a year before. Fourth, after the rip off dance with these folks we had someone by on the next Tuesday who fixed it for less than $100. Sitting by the pool as I write this. It's working great. That's a pretty suspicious pattern huh? Pushing for a full replacement on something that can be fixed for less than $100... It was a short circuit that caused the issue by the way. Totally minor issue which was "unsolvable" by their technician who clearly is only incentivized to push large ticket full replacements. Fifth, I gave these people every opportunity to fix this and do right by us. They decided not to. I called and texted and frankly through this yelp war have expected them to reach out to apologize. They have not done anything to show that they care about us as customers. If they had done their best to make us feel comfortable with working with them then I wouldn't have written a review, positive or negative. The fact that they didn't even say sorry for the rip off act is why I am writing this to warn all of you to STAY AWAY. There are a lot honest hard working people out there. During troubled times like these please use those other people. Honest and good people deserve your business. read more

Worked it out with them. CEO called me and we walked through everything. Tricky situation involving parts that shouldn't be covering salt pools but my pool guy should have thought that through as well. Super professional and they made the situation right. I don't like using Yelp to get people to make things right and I believe they fixed the issue because they want to be good business people. So I'm using them on a new project. read more

It took over 13 days and numerous phone calls to get our pool cover serviced. It would not open. They never called back, never called before coming as they promised, and could not give me an approximation of a service date. I called their office at 2 pm, got a recording, and was told to call back during their office hours of 8 am - 4 pm.!!! They took our credit card before any service was performed. They invoiced without any discussion of the actual charges on the invoice. They charge $220/hr and $110/ half hour. We were charged over $500 labor to: 1) perform routine maintenance and 2) replace a sensor. When the cover was installed in 2018, I signed a maintenance agreement whereby they would service the cover once a year. THEY HAVE NOT COME ONCE IN SIX YEARS FOR MAINTENANCE! This company provides the worst customer service in every regard. I would not recommend this company to anyone. read more

We have had a great experience in dealing with Pool Covers. They have been very patient in scheduling around our landscape contractor as we are dealing with a major backyard renovation. Always helpful and friendly about it and removed the old cover on very short notice to accommodate our contractor! Great job! read more

We bought our home in Sacramento a year ago. The 15-year old pool cover failed. John came out and examined it. We ordered a new cover. Zack was very helpful. After a few weeks, the new cover arrived and we scheduled the installation. Christopher showed up with the new cover. He removed the old cover and carefully installed the new one. It's beautiful! Christopher also gave me half a dozen maintenance tips, which I appreciate. Reasonable price, quality product, good communication, and professional and friendly staff. Thanks guys! read more

refused to repair my inoperative pool cover. terrible customer support

Today was the day our automatic pool cover was scheduled to be to be installed. Needless to say we were very anxious due to the longer than anticipated pool build process. Pool Covers used to be one of our clients at the local Ford dealership and I was aware of their good reputation which automatically set my level of expectation. Today's installation and service far exceeded my expectations. Wayne introduced himself through our video doorbell and was more than courteous, even through video chat. When I arrived back home he introduced himself in a professional manner and continued with the installation process. After watching Wayne work through the day describing his work ethic as meticulous would be an understatement. Pool Covers Inc. should be grateful to have Wayne as a representative of their company. I've managed retail for over 25 years and I truly felt Wayne went above and beyond when installing our automatic pool cover. In other words, I truly felt as if he cared about the work that he performed. He was very personable, friendly and was ultra precise with his work, double and triple checking all functions and measurements. I will recommend this company to anyone interested in purchasing a pool cover! Zack and Cheryl, you have a great employee in Wayne! read more

Eli and Ashton did a wonderful job on our pool cover. They came on March 12, 2020 to our residence in Lafayette, Ca to repair the cover which had collapsed due to someone falling on it. Both of them were very skilled and well mannered. My husband, Peter was very impressed with the work. Thank you so much and sorry that I didn't write this sooner. I highly recommend this company read more

We love our new pool cover!!!! This is something that we have wanted do do for 11 years now. It was a big job as we had to change the shape of the existing pool in order to get a cover that was on the pool surface instead of on the pool deck. It has made life so much easier! No more struggling with the bubble cover. Just turn a key and in 30 seconds you are swimming. It keeps all of the leaves and dirt out. Keeps the pool warm over night and helps with water evaporation. It looks beautiful too. Zack and Jordan were our technicians on the project and were professional and courteous. So glad that we finally did this. It is so worth it!!!! read more

Pool Covers - General Contractors Near Me - Fairfield, California

We couldn't be happier with the recent installation of our new pool cover! Tyler, Jimmy and Zack were exceptionally professional and efficient throughout the entire process. Could not recommend more highly. . . read more

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Extremely poor experience! I have been a customer of Pool Covers, Inc since 2002 and will be shopping for a new provider. They charged our credit card without authorization for a disputed service call. I had to place 5 calls into 2 different managers before receiving a response to my complaint (after 3 weeks). It was clear to me that customer service was unimportant as the manager made no attempt to try and provide a reasonable resolution to our problem/complaint. Very frustrating and disappointing experience, less so about the service performed and more so about the response to the issues raised. I definitely do NOT recommend using Pool Covers, Inc. read more

After contacting the owners, one came out and fixed the issue with our pool cover. He was very friendly, and apologetic about all that has happened. Later the next week, we received a credit for any future service needed. UPDATE 2: So through the last two years, the pool cover has went off the tracks at least 15 times. Finally called them to service, and of course our credit that was given to us had expired. So we cancelled the appointment, because there is no way in hell are we paying anymore money to these people for such an inferior product and horrible installation and service. Our last pool cover was 15 years old, and we NEVER had it come off the tracks. Not once! This one is horrible-look elsewhere! You've been warned. read more

We have been using this company for years and will continue because they do an excellent job. Customer service is outstanding and their employees are always great. Zack and Ask were here yesterday and did a fantastic job, they determined the problem and fixed it right away. These guys have seen it all...they know their stuff. Very professional. Thanks for coming and getting us back together. read more

They have been really good to work with. Their salesman Zack has been extremely helpful. I've had to call and change my scheduling more than once because of my landscapers not completing their job in time and they were very accommodating and nice about the changes. Excited to finally get the job completed but they've been really gracious about all of my changes and I appreciate that. read more

They replaced a faulty pool cover that was out of warranty. Whenever there is a problem, most recently a pulley issue, they are quick to respond and fix any issues. So far, very satisfied with their service. read more