Our pool heater quit heating so I reached out to Mike and as always, he knew what was wrong and he…read morequickly and efficiently replaced the deficient part. Now the heater is back to heating as it should. Thank you Mike for responding quickly to my email and then coming by and replacing the part in a timely manner. Always a fair price too. Keep up the great work!

Requested service from Mike. He started by saying he was too busy with jobs unless he could just…read morestop by anytime. I agreed to leave my gate open if they just let me know the day they'd be there. Then his next issue was I was going through my home warranty for the repair. At this point he said he had "zero interest" in my job. I told him that I would be paying him directly and I would deal with my warranty company to get reimbursed, I just needed an estimate from him. He still said no and then his next issue was our heater was too old, probably going to be "too much of a headache". Uh, gee of course it's older, that's probably why it broke down and needs repair. I would imagine new heaters generally don't need repair, but I guess logic and Mike the Poolman don't mix. I found another Company that came out the same day and determined it was unrepairable as the part needed wasn't available anymore. So, guess what? My warranty company authorized a brand new installation of a replacement as the old one is unrepairable. Mike just walked away from a new heater installation job that was no issue or problem for me to get approved. I'll be getting a brand new Jandy heater installed. I would recommend you keep scrolling past this guy. You'll probably be "too much of a headache" for him also, don't waste your time.

He seems to know what he is doing, but has unusual work habits. Hard to explain, but while the pipe…read morerepair was done, I wonder about longevity. Overall, he got the work done, but I am not sure I would use again. The price was right.

Marc is the best! My wife and I purchased a house with a pool that was 3/4 of the way completed. He…read morecame out and installed 4 bubblers on the sun shelf before the pool was plastered. After it was plastered he came back out and got all the pumps running for the pool and spa. With the amount of water features we have there was alot to get dialed in and Marc did awesome! Super knowledgeable and friendly to work with.

I recently purchased my first hot tub from Sacramento hot tubs and could not have asked for a…read morebetter experience. The salesman Sean was knowledgeable and knew his competition. Pricing was good and included items others charge for, including an upgraded cover and cover lift. The delivery team of 3 was experienced and did an excellent job of navigating a tough path to the site. Once hooked up, I've been in it at least once a day. I've been very impressed with my overall experience to date!

I paid $604 in advance for a service visit 6 weeks ago. (June '26) I have followed up and spoke…read morewith 4 people on 5 different occasions. Josh and Tatiana and Jenn (the service manager). I was to receive a service report as well as a follow up repair visit. Nothing. No calls were returned. I contacted corporate support at Master Spa - Nick Hammer, he told me his calls were not returned. I had to contract with another spa company for the diagnostics and repair. Stay away. There are many other great spa companies out there that actually are reliable and who won't disappear after taking your cash. -------------------------------- Thank you for your response. I have not received a quote regarding a repair. Master Spa has no record of speaking with you. Nick Hammer at Master Spa is the customer service interface. I spoke with Ivan, Jenn, Tatiana and Josh regarding my situation. I was told to wait until Ivan notes were translated. I called 4 times, the last time with Tatiana - she said she'd create a service note. She said a service ticket was never created. still no response. You have my phone and email - please send me the diagnostic report from Ivan and the quote to repair. This tub has been inoperable since June - right when i called you.

Horrible service, i called for help on buying a hot tup part, and the customer service person, or…read morelacking there of--totally blew me off,. She told me were not technical, you need to get the part from our website. I said , well I have the part number and wanted to see if you can help me. She says nope you have to go to our website and find the part.. if I did that lowsy of a customer service at my job, I'd be fired. I will never use then and ill tell everyone how terrible they were. tak a minute to at leaset be nice on the phone. Good God..

Our original tub took a while to arrive, but when it did we loved it. Then we had a problem with…read morethe lid. That too took a while to resolve, but it has been resolved to our satisfaction and once again we are enjoying the tub which meets our expectations for comfort and the cost of running it.

I am very happy with In Depth pool service. We have been using them for over 2 years now and they…read moreare so easy to deal with. Phillip is very responsive and transparent. I highly recommend them!

In Depth Pool has been servicing our pool for over a year. Phil, Chris and Steven are the best…read more Pool always looks its best! Always helpful in answering my questions and lending support. I whole heartedly recommend In Depth Pool Service!! Stephen

I had a fantastic experience with Cal Spas of Sacramento from start to finish. The entire team went…read moreabove and beyond, and I couldn't be happier with the result. In the showroom, David was incredible. He is highly knowledgeable, answered all my questions with ease, and pointed me directly to the perfect spa for my needs--the Kona Plus 533L--without any high-pressure tactics. Before delivery day, Gracie, the office administrator, worked closely with me to make sure everything would go smoothly. She meticulously reviewed the delivery path from the front yard to the final spot to ensure there wouldn't be any obstacles, correctly identifying ahead of time that a gate and a downspout would need to be temporarily removed. Her proactive communication saved us a massive headache on drop-off day. When the day arrived, Fis and his crew handled the heavy lifting. Removing my old spa was definitely a major challenge, but they worked efficiently, safely, and got the job done perfectly before seamlessly installing the new one. As for the spa itself, the Kona Plus 533L is amazing. I upgraded it with the Gecko controller and WiFi module, and having the ability to control everything right from my phone makes an already great spa even better. It is rare to find a business where the sales, office management, and delivery teams all operate at this high of a level. If you are shopping for a spa, go see David and Gracie--you'll be in great hands the entire way through!

I had a great time with my salesman named tex he had a great sense of humor he treated me Fair and…read moregave me a beautiful discount

Our experience with Nick at Deja Blue Pool has been 100% great! We were buying a home requiring a…read morepool inspection. Nick arrived on time and spent a couple of hours inspecting every component. After review, Nick walked us through every aspect of his findings. We had many questions and Nick took the time we needed to understand. We quickly received a very detailed and user friendly report regarding his findings. Nick cares. He did a follow-up visit and is currently helping us (novices) with suggestions for ongoing needs. He also set us up with a pool maintenance contact. He continues to be there for us long after his initial job was completed. We could not be happier. Nick is incredibly knowledgeable and invested in his customers needs. I would say you don't need to look any further. Nick is the best.

Nick was professional, passionate, lnowledagble, and thorough for my client's pool inspection. He…read morewas more than willing to answer any questions and even offers a follow up appointment where he instructs people on how to care for their pool. Highly recommend and will definitely use again!

I've been meaning to leave this review for months, and my most recent experience finally convinced…read moreme to stop putting it off. For the past 10 months, Robbie has helped me transition from relying on a pool service to maintaining my own pool after a complete pebble finish remodel. Pool chemistry can be intimidating, especially with a freshly refinished pool, but he has consistently taken the time to explain the "why" behind his recommendations. There are no sales tactics, no unnecessary products, and no fluff, just honest, straightforward advice that works. What prompted me to finally write this review happened the day before the Fourth of July. I stopped by without realizing they had closed early for the holiday. I thought I had missed my chance to pick up chlorine. Robbie was already in his truck, ready to head home. Most people would have driven away. Instead, he got out, greeted me with a smile, unlocked the store, and took the time to get me exactly what I needed even though they were already closed. That simple act of kindness says a lot about the kind of person he is. As a fellow small business owner in the service industry, I understand what it means to go the extra mile. In today's world, where so many interactions feel rushed and transactional, that level of customer care stands out. It's something you don't see often enough anymore. I was also surprised to see this business sitting at only three stars on Yelp. Reviews often attract people who had a bad experience, while satisfied customers rarely take the time to share the good ones. I realized I had become one of those people. After 10 months of consistently outstanding service, I felt it was important to add my experience to the conversation. Every visit has been positive. Robbie has been patient, knowledgeable, and genuinely interested in helping me succeed instead of simply selling chemicals. If you're in the Fair Oaks area and want to learn how to maintain your own pool, save money on monthly service, or simply understand your pool chemistry better, I highly recommend Nathan's Pool Supply & Equipment. They've earned my business, and more importantly, they've earned my trust. Thank you, Robbie, for your professionalism, integrity, and consistently outstanding customer service. It truly makes a difference.

It's amazing. Every time I'm looking for a part I can't match up or find elsewhere they reach…read morebehind the counter and it's right there