What a wonderful experience! Our showroom experience in the Folsom store was easy, informative, and…read morepressure-free. Thank you, Greg! Our hot tub was delivered Friday (flawlessly). Greg even checked in to make sure everything went smoothly. The electrician got it wired up Saturday (yesterday). My family enjoyed our first soak last night and it was pure HEAVEN!! Victor is coming out Tuesday to walk us through maintaining our hot tub. Top notch service all the way around! WORTH EVERY PENNY!!!

First time in 5yrs of ownership, my Hot Springs spa sprung a leak. Called The Hot Tub Store who…read morequickly arranged for a service appointment. Rainy, cold day... fully expected a cancelation/reschedule call. Nope. Benjamin called to talk through the issue and proactively assure that the service truck was stocked with materials that may be required to complete the job. Both Benjamin and Chuck showed up on time and were extremely professional and courteous. Their experience was evident immediately - not only did they quickly isolate my leak (which I'd have never found), they also addressed some other lighting issues I didn't even know I had. They also assessed my tubs chlorination levels and gave me some excellent feedback. Could not have been more impressed with both gentlemen. Benjamin and Chuck's performance and that of The Hot Tub Store Service Dept. was outstanding.

I always appreciated the excellent service and information I receive and use to keep my pool up and…read morelooking beautiful. Been going to this company for several years. Thanks to them my pool looks beautiful

My experience at the Folsom store on 8/17/24 with manager Misty was fantastic. I went in looking…read morefor parts for our older pool sweep but after learning more about the new units and why I should purchase one from Leslie's, I walked out with a brand new P39 Polaris pool cleaner!I On the contrary, I started at the El Dorado HIlls store looking for parts for our older Pentair pool cleaner. I was very disappointed with the lack of service and genuine care for me as a customer. The young man who was "helping me" was completely disinterested in being at work. He kept his hands in his pockets and slowly walked around the store as he "looked" for a part for our pool cleaner (he seemed to be staring at the ceiling as he strolled through the store). He then told me to go to a different store for help. Which we did. We live in EDH, but will take our business to the Folsom store moving forward.

My husband and I went to this years home show on a mission to get information about a Hot tub for…read moreour back yard. As soon as we entered we saw CB with a big tent and a huge selection of Hot TUbs... We met Kenny and he was super super nice.... he caught on to my skepticism of hot tubs as I owned one of a different brand prior. He was so helpful and answered all of our questions.. we wanted to look since we had just arrived at the show so he said tottally fine --no hard sales and we went about our way... but we realized quickly after looking at all the other Hot tub sales at the show that Kenny knew his stuff!! So on our way out we stopped back in, shook hands and he had a deal! He even offered to come out to our house once it was delivered and hooked up to do an orientation for us!! This was awesome!! There were some hiccups with the portion where we needed to schedule for delivery as I sent in a ton of photos even with measuring tapes in the photo -- Samantha had concerns but I told her we would make it happen. The delivery guys Fizz and his team were the BESSTTT!! They were so so nice and did a great job with no issues on our path to the slab. We just had the Hot tub wired by our electrician and I texted Kenny who came out the same day for the VIP service!! Kenny is the BEST!!!! Highly recommend as the value and customer service has been top notch!! THank You Kenny & Fizz -- woot!!!

The salesperson who sold us our spa, Kenny, was great. Very knowledgeable and patient with us. We…read moreunfortunately received our spa and the keypad for it kept freezing. I called their repair folks and it took a few days to hear back. Jeff had someone come out to look at it and then decided we needed a new keypad. It took almost 5 weeks to get it fixed and Jeff was not very communicative during that time.

Highly recommend!!…read more John (the owner) is very knowledgeable, down to earth, thorough in his explanations of spas and features, plus gives no pressure to buy (which is so refreshing!). Honest and fair pricing, excellent refurbishment, and great delivery service. In fact, we had a tricky situation for our yard and John went way above and beyond to make it work! We were so appreciative! Helped with programming and start up info as well. Top notch service from the day we first stepped in to the final set up. 5+ stars!

Everything went well! John and his son Dean were great! They arrived on time to drop off my tub and…read moreworked so hard/efficiently in like almost 100 degree heat! I would highly recommend blue lagoon spas to anyone in need of one, or removing one to a new home location. I am very happy and can't wait to use my new tub tonight!

I tried very hard to give multiple chances after they took over and bought out my previous company…read more And they continued to drop the ball. Over and over again, even after a phone call to to re-establish expectations. If you call, they won't pick up or get back to you. In and out within 10 mins for a "full pool service". Never saw them even break out the Testing strips more than maybe 1 time.

Excellent store and great team. Good supply of inventory. Thank you for going the extra mile.read more

We were able to purchase a beautiful hot tub and a great price and the delivery service, set up,…read moreand electricity installment were all done with professionalism and Steve was super friendly throughout the entire process. Highly recommend!!!

I called Steve with a few questions. He is very knowledgeable and helpful. I recommend.read more

We were recommended All Seasons from our pool guy. Our pool vacuum had stopped working and I took…read moreit into All Seasons. The person at the front was super helpful and let me know exactly the timeline of getting our vacuum fixed. On top of the great communication I was able to Save a ton of money bc All Seasons noted my vacuum was still under warranty. I worked absolutely come here again

Staff are helpful and accommodating. They test water and also offer chemicals and parts for the…read moreDIY. I stop by each season to get everything I need for startup and shutdown of my pool. They also offer a service, but I do it myself. I tried their chemical service out, but once again, I find it easier myself. I also switched to dry chem rather than liquid. Easier. They seem to emphasize portable spas now. So buying large equipment can be done but not as easy.

My spa had a leak and John came over and quickly identified where the leaks were! He had the parts…read morein his van and fixed them now our spa is like new! Even had treats for our dog! Great work at a very reasonable price!! Thanks John!! Highly recommend!!

John went over and above simply to help me program my spa. He didn't waste my money on a service…read moreappointment before making sure the spa was programmed right. Thank You!