This review is primarily for Denise! She is just amazing. I come here of course to get my pool water tested almost every 3 weeks or so. And I typically see Denise working the front desk, testing waters for folks, answering the phone, answering customers questions all while showing calmness, patience and just overall wonderful customer service as she does this on her own. She's always so helpful. read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Folsom, California

I always appreciated the excellent service and information I receive and use to keep my pool up and looking beautiful. Been going to this company for several years. Thanks to them my pool looks beautiful read more

My experience at the Folsom store on 8/17/24 with manager Misty was fantastic. I went in looking for parts for our older pool sweep but after learning more about the new units and why I should purchase one from Leslie's, I walked out with a brand new P39 Polaris pool cleaner!I On the contrary, I started at the El Dorado HIlls store looking for parts for our older Pentair pool cleaner. I was very disappointed with the lack of service and genuine care for me as a customer. The young man who was "helping me" was completely disinterested in being at work. He kept his hands in his pockets and slowly walked around the store as he "looked" for a part for our pool cleaner (he seemed to be staring at the ceiling as he strolled through the store). He then told me to go to a different store for help. Which we did. We live in EDH, but will take our business to the Folsom store moving forward. read more

I'm not usually one to leave a bad review... however, my family is new to the pool world, and I have no clue what I'm doing. I stopped in here a few days ago and the employee was more than helpful (which is why I'm giving two stars). I drove 30 min to this store today because it's the closest one to where I live. I thought I did my research and knew what I needed (1 inch chlorine tabs and pool filter sand). I asked the employee (Anthony) what type of sand I needed for my filter and he said it depended on the type of filter so I showed him the link to the filter we bought. He said he still didn't know. He then told me they had 50lb bags of sand and I asked if that would be enough or would I need to buy 2? He told me he didn't know. At this point I was already annoyed with his attitude towards me and had the sense he couldn't care less if I was a customer today or not. I asked him if he had the ability to look up the filter I had in his system and tell me how much sand it required. I know this is possible because when I stopped in a few days ago the employee was looking things up for me on her computer. Anthony then told me no, because all he would be doing is googling it which I was capable of doing. It's safe to say I decided to leave and not buy anything today and will be finding a different store in the area. read more

Adrian - was there to help. Our Hayward pool sweep was not working. Tried everything; Adrian KNEW in a minute and fixed it with ALL of the knowledge, experience and expertise he had MORE than expected. He was Awesome ! Thank you, Adrian. We will be back, because of you ! read more

Have been coming here for a couple years after going through 3 unreliable pool maintenance services. They do free water treatments and have always given me good advice whenever I've had pool water or equipment issues. The chemicals are expensive but I guess that's too be expected post pandemic. read more

The stars all depends on who is staffing the store that day. Some are really knowledgeable and others just started working there. They have all different styles in helping you. And I had one person said I have to do it this was because I was trained. All I wanted was a water test and results and she had to pull from the shelves all of the products I would need, even though I own all the products. The older gentlemen was my favorite person. He was a bit gruff in the beginning, and as I asked questions, he warmed up and told me everything I needed. He was the best. I've only seen him once. I'd like to meet him again. I have a hot tub and every time I go they cross off the phosphates section. That is until I walked in twice and they sold me phosphate chemicals. After that all my other water test results, no one has said for me to use those chemical as they are for pools only. I'll hold on to them till they expire. Maybe they will come in handy. I continue to coming here and I will recommend it to friends. read more

Misty the manager was incredibly helpful with our questions about what we needed to keep our pool from flooding! We had tried another store with no luck. Luckily, Misty immediately understood the problem and was able to give us advice and to get us the exact product we needed! read more

I was fortunate to have asked a question of Misty. LUCKY ME! Misty is one of the most knowledgeable persons I've dealt with at a pool supply store. I had numerous issued to be addressed. Misty offered multiple methods and supply for each of these issues. She had another store transfer filters I needed, and I picked them up the next morning at the Folsom store. I explained that I have not has luck with getting a pool service company to service my pool. She offered a referral AND said if that didn't work out, to come back in and she will give me step by step instructions to get the chemicals right and then keep them right. (she said if I can do it, you can too!) Misty was great. The prices and the rewards points are so great. Its like having an instant coupon waiting for you at check out. Great Job Leslie's - you have a Diamond Manager in your Folsom Store!!! read more

Each Leslie Pool supply is very different.. The best one is Folsom, Blue ravine. Needed a new pool pump. Teri went out of her way to find the right one for me. This is after she told me she was the only one working and sorry for the delay. Called me, told me the SKU to get it online, stayed on the phone with me to make sure i ordered the right one. Amazing customer service. Did i mention i live walking distance to the Leslies on Hazel ? I drive and or call this one always.. It really is that big of a difference.. Thank you Teri. you really went above and beyond Very appreciated read more

Long overdue! I can't say enough on the service provided from Misty ( who I believe is the manager). My Robot decided to stop working and Misty really went above and beyond to have it fixed in a timely manner and under warranty. I don't often leave reviews but I felt the service was exceptional and exceeded my expectations. read more

Horrible experience. They didnt have a part (thats fine). However they said the one in Folsom had it so we drove 35 min. When we arrived they had nothing even close to the oart we needed and were going to send us to yet another store, another 20 minutes further from the Folsom one. Um no thanks. Ended up at mahalo pool and got my part there. Thanks for the run around for nothing. read more

Another reviewer said it best, it all depends on who is staffing the store that day. We've been going to this store for the past few years. Recently we've encountered Adam on several occasions and he's a complete jerk. He's been rude to us repeatedly, just bad attitude in general. I feel like he would stear you the wrong direction, he's not helpful. We try to avoid him. read more

New Store Manager Misty gets 5 STARS . Knowledgeable, very helpful with my pool sweep repairs. Misty was professional and had a Great sense of humor as she taught me about the Polaris pool sweep repair . Thank you Misty . read more

We have an older Polaris 380 pool sweep. Recently I noticed that it had slowed down and wasn't cleaning the pool bottom as effectively as it had in the past. I took my unit into Leslie's Pool Supplies over the weekend and met Adam Winslow. Adam looked at my unit and told me I had a broken drive belt. For $20 he replaced both drive belts, replaced a couple of screws, replace a couple of zip ties & cleaned out my clogged jets. I am amazed at how well my unit is working! I can't tell you how pleased I am with the Polaris repair that I got from Adam. If I have any pool repair issue in the future, I will not hesitate to call on Adam. read more

Came in about a week ago to ask a few questions about equipment replacement. There was a two employees male and female. I don't know the guy's name, but he had a mustache and glasses to my recollection. The guy was impatient, and acted bothered by questions about pool supplies. Who else would be the best person to answer my questions, if not a person that works in a pool supplies store. It was unpleasant, but still got most of the answers I was looking for since I didn't take it personally, but it doesn't mean I am okay with that, or deserve to feel as if I am (customer), bothering. Solution: find a different store to go to for my pool supplies needs. read more

We are new pool owners and just moved in to the area. Wasi has been so patient and kind explaining everything that needs to be done with our pool and not trying to sell us unnecessary chemicals. Our pool was a bit green when we moved in, but now it looks nice and clear. I even interrupted his lunch break in the parking lot to get HIS opinion over others in the store. I apologized, and he was so nice and didn't seem to care. read more

Misty gave EXCELLENT service- brought in my broken pool sweep today and instead of trying to sell me a $700-$1400 new pool sweep she quickly disassembled my sweep and after diagnosing it, sold me some. Ee tires for $47 and sent me on my way with service recommendations and advice-- A++++ service. When it's time to buy a brand new one I'll be back in this store to buy it from Misty! Thank you! read more

I usually go to the Roseville location but on my second visit to the Folsom location this one is the best. When I walked in the door on my second visit Wasi remembered me and my pool situation. It is rare to find such great customer service these days and I was impressed with Wasi's helpfulness. He is also VERY knowledgable! I have been a Leslie's customer for 20 years and it is rare that someone can teach me something new about my pool. I will be switching to Power Powder instead of Color Brite to lower my CYA and start using Perfect Weekly to keep my phosphates at zero. For some reason this summer has been a challenge with my pool and with Wasi's help we have got it under control and it should be easier to maintain. Thank you Wasi! You made my life a lot easier with your help and expertise. read more

Be very very careful if you do business with these guys. They are blooming idiots that don't know what they talking about and are famous fort his giving bad information. I bought a house in January that has an in ground pool. I am not totally naive to how to care for a pool as I took care of my moms pool when my stepdad died. So all I need is a little bit of pointing me in the right direction as to how to maintain the new equipment to me. I was told by the sales rep at the Folsom store to put in D/E after cleaning the filter. I told them I needed a mineral cartridge that ended with the numbers 125, when I got home I noticed that she had given me the one that ended with 126. Since I had no faith in this business I took my receipt and cartridge to the anatomy's store where he was rude as heck but told me they had the cartridge at the Davis and Roseville stores. I called the Davis store to make sure they had it which guess what....they didn't. So I called the Roseville store where the said they had one left and would save it for me. They were unhappy campers that repeated three times that they didn't want to be there and on top of that didn't honor their coupon for 40% off of cartridges. I ended up getting $15 off a $126 item. I just got off the phone with customer service who apologized but only offered to let me use my 40% coupon that I still have if I ordered anything else. I told him that I was not planning on doing anymore business with them since they had such bad service. He said "was there anything else he could help me with". Lol !!!! Yea right like you helped me at all. read more

Manager here is always so condescending. She speaks to people as though they don't know anything. She is also too good to use the register. Just left the store after waiting 10 minutes while two employees including the general manager helped one guest at the counter. I am never going to any Leslies again. Small businesses only! General manager Misty. read more

Misty, the Folsom store manager really went the extra mile to help me find a critical part for my pool. It's this kind of service that gives a store a great reputation. Leslie's Pool Supply should be very proud Misty works there. read more

Leslie's Pool Service on Blue Ravine is under new management. Service was top-notch. Our pool was green and they prescribed 3 different chemicals w a detailed timeframe of when to put the chemicals in the pool. Our pool is now blue again, but prescribed some chemicals to eliminate the cloudiness. Very professional and knowledgable staff! read more

I worked with Misty to get a part for my Hayward pool filter. One of my main plumbing connectors for the filter had cracked so bad that I had to shut down the filter. Misty had one of her employees drive to another store which was over an hour away to get this part so I could keep my filter running. Thanks for the great customer service. read more

I've spent a couple thousand here over the past 2yrs. I walked in to ask about a hot tub filter replacement. I waited in line and when it was my turn the employee behind the counter kind of rudely asked if I was ready. I walked up to the counter and showed her the filter part I needed. She walked away without saying anything then came back (not sure what she walked away for). Then she asks if I knew what type of hot tub it was for. I showed her the picture of the brand and she smirked and said she couldn't help. I then asked where the filter section was and she just pointed me to the back. She didn't even offer to help me try to look for a matching filter. I looked myself but could not find a match. I left and did a search on my phone and within seconds found out that Leslie's sells the filter online. I ended up ordering it from Amazon instead, something I didn't want to do as I'd rather support a local pool supply store. It is sad that one employee who is not happy with her job there can ruin this locations reputation. In my optimism she was super rude and unprofessional for no reason. Unfortunately I will not be purchasing anything here going forward. read more

Terry, store manager at the Folsom location, was a breath of fresh air for me. You know that feeling of being overwhelmed with the chemistry of your spa? Terry is the person to see! She makes it seem easily resolvable and rebuilds your confidence without pushing products for you to buy. In fact, she gives her honest opinion about what you need. It says so much about her that she apologized, many times, for service I received at another location, where the overwhelming feeling originated. I'll drive the extra miles to have spa water tested and receive the help Terry provides! Five stars for Terry! read more

Great service, advice and kindness from Rebecca at Leslie's in Folsom. Fingers crossed for my hot tub startup.

We were at Leslie's to get chlorine and couldn't believe the way the store clerk whom claimed he was the mgr of this particular store. He was so rude and that is unacceptable. We will NEVER purchase from that store ever again. Sad thing is it's not the first time. It's sad that we have to give a star to review a terrible experience. You deserve -0 Ken Fuhrman read more

Simply the best customer service. We've had a couple big problems with our 15 year old pool and spa the past year or so, often with an urgent timeline. Jen at Leslie's has always bee such a pro - she takes the time to listen, understand the issue and provides a quick solution. She is prompt, courteous and just awesome. In a world where most contractors and other vendors are far from 5-star, to put it mildly, Jen is absolutely refreshing to work with and the reason we will be going to Leslie's first for our pool needs. We are so fortunate to have her down the road from us. Thank you, Leslie's & Jen! read more

I live in El Dorado Hills, But I get the Best Service Ever in the Folsom Leslie's. I have an older pool and the manger makes time for me to hunt for the right fix. They are SOo Helpful. Today I called the El Dorado Leslie's (it's closer and my pool needed part for the filter) my pool filter had a leak and I woke up to find my pool with only 1 1/2 feet of water. So I had to FIX that Leak. The El Dorado Leslie's said they didn't carry that O Ring part. We Asked if any Leslie"s carried it, They said they would check and came back saying No Leslie's has it. We Called the Folsom Leslie's and they said THEY HAD THE PART but TO MAKE SURE THEY ASKED THE RIGHT QUESTIONS and said they WOULD HOLD THE PART IN THE CHECKOUT STAND. I went there and PICKED UP THE RIGHT O RING and IT SOLVED ALL OUR PROBLEMS! Every Time I got to the El Dorado Leslie's say We CAN'T HELP YOU or we don't carry that part. They literally chase away business! Every Time I Go to the Folsom Leslie's; the Manger is at the Checkout stand and (if necessary) Spends Time looking through Manuals searching or calling for parts from the Manufacture -I have never left the Folsom Without the Right Part - if they don't have in stock - they Order it! They Solve the Problem, They make Sale, They make the Order, They Give Excellent Service. You know when you Go To The Folsom Leslie's Pool Store - You Get Your Problem Solved!!! You don't Leave with a Problem! If YOU Need to Fix Something or Like Service (Do Not Go to The El Dorado Leslie's) GO THE FOLSOM LESLIE'S POOL FOR SERVICE, HELP AND THE RIGHT PARTS! read more

This review is very specific to the Leslie's store in Folsom. Simply an excellent all-around experience buying a pool cleaner here. On the phone, Adam was attentive, helpful, and informative - gave me all the info I needed to assure they had the right model in stock. In the store, Taylor couldn't have been more helpful and customer-friendly. I was especially impressed that the employees, when not exactly sure about a particular detail, went to the trouble to make sure they were giving me the absolutely accurate info (unlike the very disappointing El Dorado Hills store). And, every single employee was wearing a mask (again unlike the EDH store). Mask wearing at this point in time is a huge message to me that a business - management and staff - have respect and concern for me, their customer. It's such a small thing to wear a mask, and yet such a large gesture (as well as an appropriate precaution). Thank you! read more

I love this location! They have always been helpful with me and giving me new ideas from keeping my pool from going green! They take the time to talk to their customers about what they should do or not do!! read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Folsom, California

I came in needing a new pool vacuum, but had no clue where to begin. Noah and Teri took the time to educate me on each model and their strengths. I asked a lot of questions and they addressed each with professionalism and genuine concern. I ultimately picked up a robotic model and couldn't be happier. It worked just like I was told and better. Appreciate the excellent service! read more

Pool Expert Mike fixed our old Polaris 360 in minutes! Thank you!!

Called Leslie's for a pool cartridge cleaner check on inventory and product quote. Jen the clerk answers the phone and says she will get me the information if I can wait 3 minutes. It's a small store that I could walk from end to end in less than minute. 30 minutes later (I could have run 2 miles in that time), I call her back on another line and she apologizes and says she has been non-stop busy. She gets me the quote in 20 seconds on the second call 30 minutes later. BTW, in comparison, I called ACE Hardware at American River Canyon, for the same information and spoke to Scott. Scott says "I don't know, but let me run over to the aisle and check for your right now. In 20 seconds, he gives me the name of the item, it's price and also how to use it. So, ask yourself what kind of customer service would you rather have, and which employee do you want working for you, Scott or Jen? read more

I went to Leslie Pool Supply for what seemed to be a broken pool sweep. However, the lady who works there, Jennifer, kept it overnight, took it apart and found just a Damaged O-ring. She replaced it, put the thing back together and charged me $4.19. Pretty amazing if you ask me. We will definitely be back for any other pool needs we might have. read more

I always go to the one in Folsom on Blue Ravine. The staff is ALWAYS very helpful and willing to answer any questions I have. Keep up the good work! read more

We Have used these places for many years and find Leslie's well stocked and very helpful

Date 5/25/2017 Unfortunately I have had to make a number of returns over the years. Almost all merchants ask for your credit card and give you a receipt and you leave their facility. NOT LESLIE POOLS! Having a customer receive the THIRD DEGREE goes down as my worst experience of making any return. Congratulations!!! Having a customer to spell his first name, last name, address, city, state, zip code, phone number and email address is insane to process a $16.69 return!! You will NEVER see me in any of your stores again! read more

The boys working in there seemed helpful and useful -grabbed things and helped me out with my questions --- girl at counter (Bailey-from receipt) was a disappointment - after a good long uncomfortable stare at each other, I finally asked how much my total was, so I could pay .... didn't ring my order up properly and I had to keep asking if the total was correct because I knew it was too low for everything I needed. After I drove away, I realized she didn't ring up items I came in for specifically, that one of the boys pulled aside for me while I shopped around, so I had to turn around and go back - she was clueless, and obviously doesn't care about her job or the people shopping there, or making sales, either she needs to be trained or replaced because that made me not ever want to go back to this location. read more