We were very impressed with this Pollo Tropical location! The staff are friendly, and they are always working hard all day to bring the best service to the guests. The front cashier was very professional and patient since we've never been to this chain. Plus since my doctor said no rice or beans for me, the staff were great. The chicken and sides were fresh. Incredible taste! The flan was slightly dated but great for a chain. Very loud in here but you can see them cooking so it's understandable. Bathroom could use a lot of cleaning! Very good location to eat, and it has Free Wifi! read more

Pollo Tropical - 1/2 Chicken Platter - with black beans and grilled vegetables peppers - Fast Food Near Me - Sanford, Florida

I have noticed a big improvement in the quality of their food and service. place is kept clean. my husband ordered a sandwich and because it took a while to cook it they gave him a free batch of hot fresh fries. read more

We had such a fantastic experience at Pollo Tropical in Sanford that I had to share! From the moment we walked in, everything felt fresh, fast, and flavorful. The aroma of citrus-marinated chicken on the grill hits you immediately -- and it absolutely delivers. The chicken was juicy, perfectly seasoned, and grilled to smoky perfection. The rice was fluffy, the beans were rich and savory, and the plantains were caramelized just right. Every bite tasted vibrant and intentional. But what really made the experience stand out was Gabriel at the front register. He was knowledgeable, patient, and incredibly accommodating. He answered our questions confidently, made helpful suggestions, and ensured our order was exactly right. You can tell he genuinely cares about the customer experience -- and that kind of service makes all the difference. It's rare to find fast-casual that feels this consistent and this welcoming. Clean restaurant, efficient service, great energy, and food that actually tastes homemade. We'll absolutely be back. read more

Pollo Tropical - Inside or restaurant - Fast Food Near Me - Sanford, Florida

Food is a good value. Service is iffy. Sometimes it's very slow and you need to verify your order before you leave. I don't eat inside because it isn't laid out in a manner that is welcoming and the direction is off. read more

Ordered a quarter chicken,m and was charged for a half. It really isn't that hard to push the right button. Luis was training someone and doesn't even know how to do the job himself. Seriously? additionally, Luis did not give me my receipt. He closed the window after handing me my food and which I sat there and waited until he looked at me and opened the window and I asked him for my receipt. It looks like to me they're trying to increase sales by overcharging customers, and had I not asked for my receipt, I would have never known that I was overcharged . Sounds like a scam and poor business practice along with being illegal. These are my personal opinions on my experience. read more

Pollo Tropical - Fast Food Near Me - Sanford, Florida

Almost $15 for a half burnt (bland) chicken leg quarter, mediocre black beans, overcooked white rice, and cheesy yucca bites that I water 7 minutes for in the parking lot, with no drink. You definitely get more value at Lelo's, so save your coins. I am so done with Pollo Loco after this. The price went up, and the value went way down. read more

I must admit, I used to frequent this location, and I have enjoyed their chicken in the past. At this particular location, I've seen a fight between the staff where they threw cups at each other. I've had to ask several times at the counter inside for the food that I prepaid and ordered through the app, and there have been many incorrect orders. When I've had an incorrect order, I was told to call customer service for a refund. I have called customer service for a refund in the past and they took my information and email and home address but never sent anything or processed a refund. So if your order is wrong and you get overcharged, no one cares and you will not get refunded. I think I'm done going here because they have started skimping on the food quantities too, and when you ask about different sizes, they can't explain anything to you or tell you how many ounces should be in a family serving. So, I guess I'm pretty much done with it, and I advise you not to go to this location in Sanford; the location in Altamonte Springs is OK, but as a whole, I'll probably be avoiding this chain entirely from here on out. read more

Pollo Tropical - This is $6 for a tiny half cup of roast pork. - Fast Food Near Me - Sanford, Florida

I really like this place. Food is good. The service is friendly. They offer military discounts. They have clean bathrooms. They are next to Tesla superchargers! read more

Pollo Tropical - Eat and charge - Fast Food Near Me - Sanford, Florida

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Delicious food but left out 2 ingredients and my dressing for a salad which left it only being lettuce, tomatoes, cheese and chicken. Sad.

Horrible portions 4 slivers of chicken. Service is okay I guess. Really don't think this is worth $12. read more

Pollo Tropical - Fast Food Near Me - Sanford, Florida

First time visitor and we stopped because the Tesla charging station was next to it. The restaurant was clean enough and the employees are friendly. Having the menus only behind the order area is awkward. Lots of chicken choices, obviously. I settled on the Quesedilla. Food was available quickly. My Quesedilla was large, but the wrap was stale so it was all falling apart. The first part I ate was all chicken, an over abundance. As I continued eating, no chicken, just cheese and tomatoes Whoever made this did a terrible job of spreading the ingredients throughout. read more

Pollo Tropical - tables and chairs in a restaurant - Fast Food Near Me - Sanford, Florida

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Great service! Very helpful with my food allergies! Highly recommend this Pollo Tropical!

Pollo Tropical has really gone down hill. I'm not surprised so many locations are closing. I used to go all the time before Covid. They added sandwiches, but the took away the salsa bar. I ordered a brown rice vase and the mixed it with a huge amount of black bean sauce. I couldn't eat it. Small amount of meat for 15 dollars. Service is also bad. The front counter kept ignoring me when I went up for a drink refill. The cook has to tell her I needed something. read more

Rude asf. I had a pickup order and I was extremely understanding that it was a shift change, I waited till they were situated and gave her my name. She then picked up my food and all of it went on the ground. She threw it away and told the cook but didn't say anything to me. Still being patient, I sat down but it was so long my sister came in to see what was happening. The guy who walked up was very nice and asked what we were waiting for which led to her being very disrespectful and acting as if I didn't see her drop the food? Which again wasn't a big deal but obviously she wasn't trained in hospitality. That's an issue for being the first thing people see when they walk into an establishment. Do better! read more

Went thru the drive thru for lunch today. Ordered the new BBQ Pork Sandwich Combo. Got to work and opened the sandwich box and it looked like only the bun was in there...strange. Opened the bun and there was this tiny bit of pork...thin and only covered about 75% of the bun. Every pork sandwich I have ever had is very meaty. Do you remember the old Wendy's "where's the beef" commercials. That is what I thought of. Took the time to call the local number on the receipt to talk to the manager. Ended up at corporate talking to a lady that I literally could not understand. had to have her repeat everything. After 20 minutes!!! I am not exaggerating, I had to hang up. They did nothing about it. My last trip there. Sign of the times. read more

Excellent grilled chicken! Went back several times during my trip! Reasonable prices and good service.

I ordered from Uber eats this was my $16 worth of steak I got and it was inedible and burnt. Been trying to call to fix the issue and after 4 mins on hood got hung up on. Highly disappointed! Didn't come with the chimichurri or any of the other sauces it was suppose to come with read more

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excelente servicio por la manager yeny la comida estaba deliciosa y Fresca el restaurante estaba muy limpio read more

Excellent lunch at Pollo Tropical! Grilled chicken, veggies, brown rice ... the staff is all new - great service!!! a wonderful turn around from a year or so ago. We'd stopped going because the service was soooo bad! NOT ANYMORE!! read more

Pollo Tropical - Lunch! - Fast Food Near Me - Sanford, Florida

I rarely write reviews in general, but I recently moved to Sanford and started visiting this location. The staff here has been so sweet and amazing, EVERY SINGLE TIME I've come here. They are extremely generous and friendly and made my bad days better. Pollo tropical has a soft spot in my heart, I've been eating here since I was an infant, because my grandma had been working at a pollo tropical since before 2001 and retired in 2020. Thank you guys for your kindness read more

"For your quarter chicken, dark meat or light?" "Dark" Which clearly means give me white meat, and particularly dry, dead pieces, at that. Discovered way down the road. Empanadas were okay, to save this from a one star. You have chicken in your name. That means you should always shine with it. I came remembering good food memories from my last time having PT, years ago. Not such a good memory now. read more

I keep trying to give them a chance hoping service and food quality will improve. Tonight was the last straw. Another place I'm marking off my list of possibilities. I ordered the new Avocado and Cilantro Fried Chicken Tropi-Chop. The food was lukewarm at best. The rice didn't fill half the bowl and was topped with shreds of avocado and a small amount of chicken. I was disappointed, to say the least. I've gotten questionable food in the past - once it was so overcooked and dry that I threw it away after two bites. I almost forgot to mention that there was a car in front of me and we waited about 10 minutes for that order to be taken. Of course, I was rushed by the impatient and muffled voice on the speaker read more

Pollo Tropical - Avocado Cilantro Chicken Tropi-Chop. - Fast Food Near Me - Sanford, Florida

I saw an email for churrasco steak and it sounded so good I had to stop by to try it. Usually I visit the Altamonte location but I was in this area so came here instead. I thought it was odd there were not a lot of people there at lunch time but now I know why. The food prices at first seemed reasonable but when I ordered my sides it ended up being $10 more. I was appalled at sides that are usually included now being charged $5 a piece and not a nominal feel to upgrade. I can't even fathom how they came up with this. The girl that took my order in the drive thru kept rushing me and was not explaining things. It was very frustrating. The steak was good but that's probably the only positive of this experience. I won't be back, I'll stick to Altamonte. read more

My husband just went to get us dinner , his yellow rice was all mushy like water , the sauce that they gave us for the yuca they literally but nothing in the container not even a spoon full of, and to top it all off some of the yuca wasn't even cook all the way .! Horrible Customer service as well . read more

Yeny was very kind and helpful which you don't get service like that to often. Thank you!

They suck. No matter how many opportunities I give them, they always manage to get my order wrong. I ordered one and a half chicken. What was supposed to have one full chicken with two chicken breast only had one chicken breast. Then the half of chicken didn't have the chicken breast. The hispanic lady supervisor there is rude and shoves all the family meal plates in one bag and forces you to take it as fast as possible not allowing you to check u got the meal correct. Today I asked for enough cilantro sauces, and not one in the bag when I arrived. I would give 0 stars if I could. read more

Pollo Tropical - Not enough chicken breast - Fast Food Near Me - Sanford, Florida

1/2 chicken meal, bread, two sides white rice, and red beans. Sadly the delicious sauces couldn't overcome the overcooked chicken. read more

Pollo Tropical - 1/2 chicken meal, bread, two sides white rice, and red beans. Sadly the delicious sauces couldn't overcome the overcooked chicken. - Fast Food Near Me - Sanford, Florida

The food is good and affordable, but the services is so bad, if you are ordering to go the best is check your order because usually it is not complete. read more

Health Risk!! I ordered 2 Tropichops from UberEats and received partially wrapped foil as my covering for the bowl. No closed container or sealed bag. When I unwrapped the foil my order was wrong & looked stale. I tried calling twice but had no response. This will be my last time buying from this place. read more

Pollo Tropical - Create Your Own TropiChop Bowl- no covering for container - Fast Food Near Me - Sanford, Florida

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Food is tasteless workers had attitude it was unfriendly with bad energy. so I would not suggest this place to anybody.

It's good but the people who work there are so young and no guidance. They have such a "don't care attitude", give people side eye when they ask questions trying customize the food and not knowing what their doing. No guidance. They're constantly checking their phones. We moved to Sanford/Lake Mary 10 years ago and we watched this restaurant go from being amazing and vibrant. Now, it's just garbage and no guidance to these young people who are handling our food. read more

Pollo Tropical - Chicken thigh. - Fast Food Near Me - Sanford, Florida

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The food is wonderful and the customer service at this location is even better!! Great job team lead Pedro for your outstanding customer service! We will be happy to come back !! read more

This place gets a minus one rating from me!I was wondering why it took Pollo Tropical in Sanford Florida 3 months to reply about my complaint for bad service. Then I saw all the other complaints from other people that they had to reply to, Now I understand. I was a long time customer that will not be returning to this place any time soon. Plenty Of other much better less expensive restaurants in that area. read more

I'm generally a fan of Pollo Tropical, but I'm only giving this location 2 stars because often times the counters, floors, tables and drink stations are filthy. On my last visit, I wouldn't even touch anything in their condiments and salsa section because of how filthy it was, and the "fresh" onions looked horrible sitting in a slimy puddle of liquid. They have black mates on the floor next to the drink station and the salsa counter; and to me, that's just being lazy and avoiding having to mop up spills, and of course it looks terrible! The only reason that I'm giving them 2 stars is because the food is always good, I just wish they would keep everything clean! read more

Ordered from Uber eats , picked up the bag with my food , laid it on my table & a ROACH ran out of it I don't feel good . I can't eat this shit now & im starving . AND I paid $5 for a side of Plaintains that was not in the bag !!!! Never again !!! read more

Gosh, I do love PT going back to when I lived in South Florida during the 90's. Their recipe for fantastic grilled chicken hasn't changed but they've added a bunch of stuff to the menu since then. Skip all of that and stick to what they're very good at - chicken. My half chicken with white rice, black beans and kernel corn went with me back to the hotel for an inexpensive dinner. They did manage to put a cutlery kit into the bag but neglected the napkins. I missed that part but I did fill three plastic cups with chopped onions and salsa and lime juice. These are the essential ingredients that take their chicken and rice from good to great. Tip: You will want to get yourself a side of fried plantains. They're flippin' awesome! Tip: While the drive through might save you some time, you'll miss out on the fixings bar. Park your car and go inside! The fixings bar could have used a good wipe down and there were a few dirty tables to be cleared. Plenty of parking and the lot was clean. read more

Pollo Tropical - Pollo Tropical in Sanford - Fast Food Near Me - Sanford, Florida

We went to Pollo Tropical in Sanford. It wasn't a very good experience. Tried to order a Cuban sandwich, they didn't have it, nor ceaser salad. So we ordered the chicken avocado bowl. They serve it with no avocado because they were out. My sons chicken was overcooked and dry. The restaurant was messy. Tables were dirty and trash was overflowing. read more

I decided to try the chicken bowl for the first time. My husband absolutely loves it and finds it super delicious. I personally was not a huge fan of the rice. It's sort of a weird mix between yellow rice and stir fry rice. The black beans were pretty good and the bowl itself was a decent size. Quick service was provided via the drive thru. I would say it's a good place if you are someone who loves bowl style meals. There menu had a pretty large variety so there is probably something on there I would've liked more. read more

Updating this review due to recent changes. Not sure who made the cut but they have all new staff and Wow! Went there yesterday and was blown away by the changes. The team members were focused and friendly. Food was good and this team redeemed this Pollo for us after many bad trips. Thank you! Looking forward to returning to this location. read more

Pollo Tropical was always my favorite. Went to pick up food at Sanford Fl Location. Worst customer service ever. The cashier had so much attitude taking our order. No greeting and looked at our face as if why am I here, then when we start ordering, she starts speaking in Spanish to someone else and comes back again and stared at our face like what again!!!. Honestly I didn't see even one welcoming face in that place at all. Then only 3/4 filled coke in the cup that I ordered and when I asked for sauce, she was like only 2 sauce are allowed and if I need another, I have to give one back or pay for sauces (not sure if this is their corporate policy now) And STOP serving chicken from day before..!!! I guess this is it with Pollo Tropical.!! Get rid of employees with attitude.!! Customer service brings business. Owner, send some secret shoppers there to find out what's going on before it all goes down.!! read more