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    Pollo Tropical

    2.4 (143 reviews)
    Closed 10:30 am - 12:00 AM (Next day)

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    Business Info

    POLLO TROPICAL ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Good for kids
    Good for groups

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    Aston A.

    Ordered a quarter chicken,m and was charged for a half. It really isn't that hard to push the right button. Luis was training someone and doesn't even know how to do the job himself. Seriously? additionally, Luis did not give me my receipt. He closed the window after handing me my food and which I sat there and waited until he looked at me and opened the window and I asked him for my receipt. It looks like to me they're trying to increase sales by overcharging customers, and had I not asked for my receipt, I would have never known that I was overcharged . Sounds like a scam and poor business practice along with being illegal. These are my personal opinions on my experience.

    Eat and charge
    Art C.

    I really like this place. Food is good. The service is friendly. They offer military discounts. They have clean bathrooms. They are next to Tesla superchargers!

    This is $6 for a tiny half cup of roast pork.
    Mia P.

    I must admit, I used to frequent this location, and I have enjoyed their chicken in the past. At this particular location, I've seen a fight between the staff where they threw cups at each other. I've had to ask several times at the counter inside for the food that I prepaid and ordered through the app, and there have been many incorrect orders. When I've had an incorrect order, I was told to call customer service for a refund. I have called customer service for a refund in the past and they took my information and email and home address but never sent anything or processed a refund. So if your order is wrong and you get overcharged, no one cares and you will not get refunded. I think I'm done going here because they have started skimping on the food quantities too, and when you ask about different sizes, they can't explain anything to you or tell you how many ounces should be in a family serving. So, I guess I'm pretty much done with it, and I advise you not to go to this location in Sanford; the location in Altamonte Springs is OK, but as a whole, I'll probably be avoiding this chain entirely from here on out.

    Anastasia C.

    Horrible portions 4 slivers of chicken. Service is okay I guess. Really don't think this is worth $12.

    tables and chairs in a restaurant
    Beth E.

    First time visitor and we stopped because the Tesla charging station was next to it. The restaurant was clean enough and the employees are friendly. Having the menus only behind the order area is awkward. Lots of chicken choices, obviously. I settled on the Quesedilla. Food was available quickly. My Quesedilla was large, but the wrap was stale so it was all falling apart. The first part I ate was all chicken, an over abundance. As I continued eating, no chicken, just cheese and tomatoes Whoever made this did a terrible job of spreading the ingredients throughout.

    Lunch!

    Excellent lunch at Pollo Tropical! Grilled chicken, veggies, brown rice ... the staff is all new - great service!!! a wonderful turn around from a year or so ago. We'd stopped going because the service was soooo bad! NOT ANYMORE!!

    Churrasco Steak - With 2 Sides

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    8 days ago

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    3 months ago

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    13 days ago

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    1 year ago

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    1 year ago

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    10 months ago

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    9 months ago

    Delicious food but left out 2 ingredients and my dressing for a salad which left it only being lettuce, tomatoes, cheese and chicken. Sad.

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    2 years ago

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    10 months ago

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    9 months ago

    Great service! Very helpful with my food allergies! Highly recommend this Pollo Tropical!

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    5 months ago

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    3 years ago

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    1 year ago

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    1 year ago

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    1 year ago

    Excellent grilled chicken! Went back several times during my trip! Reasonable prices and good service.

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    1 year ago

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    1 year ago

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    3 years ago

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    1 year ago

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    4 years ago

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    2 years ago

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    1 year ago

    Yeny was very kind and helpful which you don't get service like that to often. Thank you!

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    3 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    1 year ago

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    2 years ago

    Food is tasteless workers had attitude it was unfriendly with bad energy. so I would not suggest this place to anybody.

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    2 years ago

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    2 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    3 years ago

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    2 years ago

    Good food everyday I recommend for family and friends the taste is very good management very professional

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    7 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    6 years ago

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    LaSpada's - Philly cheese steak, no onion, cheese sauce, fries, bbq, can soda.

    LaSpada's

    4.2(362 reviews)
    1.1 mi
    $$

    best sandwich in town hard to beat…read more service and ambiance are very good. I need a lot of words to leave a review for some reason

    Food was good and hot. Parking is crammed, it's a shared space with Tuffy Tire so parking is…read morelimited. Young girl at the register was nice, tall cook with gotee and baseball cap, NOT so friendly. He didn't say my name correctly which is ok. However, when I went to retrieve my food, eyes locked in, big smile on my face (I was hungry, lol) , and said thank you - death look. No expression, no - your welcome, enjoy, etc. I was hesitant to even say this but this is what this platform is for.. borderline racist as he was nice to other people of lighter skin ); . Just made me feel not welcomed at all. I even said thank you twice. Sometimes kitchens can be a little loud and I can understand if he didn't hear me the first time,, but I know he saw my lips move as we were looking right at each other... Anyway. Overall food was good, a little pricey for a sandwich, fries and a can soda though. For nearly $22 you can eat at sit down restaurant, have quality food and be served with sit down experience. Overall I'd come back as I know what to expect from this location. I've visited another location on LEE RD for to-go but I was in and out... I had the Daily Cheesesteak special. $16.95. I added a cheese sauce $1.30. All together 21.36 total.

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    Chick-fil-A

    Chick-fil-A

    2.9(76 reviews)
    1.0 mi
    $

    I stopped at Chick-fil-A on my way home to pick up a quick dinner. This has always been one of…read morethose dependable places you can count on for service and consistency, which is why this visit was disappointing. When I got home, I realized one of the sandwiches from our order was missing. The side and drink for that combo were in the bag, but the sandwich itself was not. By the time I noticed, we were already home. I went into the app where I placed the order, and they did issue a credit for the missing sandwich toward a future purchase, which I appreciated. However, that did not solve the immediate issue. My son was left without his sandwich, so I ended up giving him mine and going without dinner myself. A credit for later does not fix the inconvenience in the moment. The food we did receive was also not up to the usual standard. The fries and sandwich were cold and had to be reheated. The cherry Coke tasted flat, which added to the overall letdown. Chick-fil-A has built a reputation on quality control and attention to detail, so when those things slip, it stands out. I understand mistakes happen, but missing items and cold food from a brand known for excellence feels like a noticeable shift. I hope this was just an off visit, but consistency is what makes this brand stand out in the first place. Food: 2 out of 5 Service: 3 out of 5 Atmosphere: Not rated for takeout Value: 3 out of 5 Overall Rating: 2 out of 5 stars Anita's Standard: Flavor. Freshness. Service. The recipe for 5 stars.

    This location was near a hotel that we stayed at so it was located in a convenient location to grab…read moredinner. It has a smaller parking lot but things moved quickly. We ordered through the app then picked up in the drive thru. Food was fresh and hot.

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    McDonald's - Double Cheeseburger

    McDonald's

    2.4(53 reviews)
    1.5 mi
    $

    I've been to this McDonald's about six times now, and it's officially my favorite location. The…read moremain reason? The service. Everybody in there is genuinely nice, my food is always made fresh, and there's never any attitude. Also, let's address the elephant in the room -- the ice cream machine is NEVER broken. I don't even order ice cream like that, but when I do want a McFlurry, it's always available. Now here's what really made me happy. I was ordering four cookies (two orders of two), and the total came out to around $5.59. The girl at the register stopped me and said, "Hey, I love the cookies too, but you know you can get 13 cookies for $6 instead of paying that for four." I was like... WHAT?! So of course I said, "Give me the 13 cookies." She rang me up, it came out to a little over six dollars, and because it was 13 cookies, they made them fresh. They pulled me up, I didn't wait long at all, got my cookies, and left happy as hell. This location never messes up my food, and honestly, if they ever did, I truly feel like they'd be kind, apologetic, and fix it without any issues. It's not a bunch of kids working here -- it's adults who don't have time to play, and maybe that's why the service is consistently good. The store is always clean, everything is fresh, and yeah... it's McDonald's -- but not every fast-food spot gives this level of service. I think it's important to shout out locations that do it right. Special shoutout to Hannah (with the red hair) who works the drive-through and put me on to the 13 cookies for $6 deal. She was extremely nice and had great customer service. This McDonald's is hands down my favorite location.

    Cheese was barely melted. I know McDonald's doesn't usually melt cheese that much, but this was…read morehorrible. Not even warm. Also, the bread was burnt, which if you ask me, is hilariously embarrassing. How do you even burn a burger bun? Seriously bro it can't be that hard

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    McDonald's
    McDonald's - Double Cheeseburger

    Double Cheeseburger

    McDonald's

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    McDonald's - McCrispy

    McDonald's

    1.4(64 reviews)
    4.3 mi
    $

    This store is located on 17-92 next door to Denny's. I stop…read moreby every now-n-then but I wouldn't say I am regular here. A few years back, this store was renovated and it was the hot spot for a minute but now not so much. We had some family in town and were picking up a few to-go items for a quick dinner. The first thing we noticed upon arrival was that Both the McDonalds and Denny's lighted store signs were off. Not a big deal for us but if I was the business owner, I would be all over that. Once inside I waited at least 5 minutes to place an order. Not bad but there was no one in front of me and maybe two or three cars in the drive thru. The main register clerk was in the back and the other workers seemed to be standing around and did not acknowledge my presence. The odd thing about the whole experience was one of the male workers was walking around between the register area and where the guests would wait in line (where I was standing) with his arm in a makeshift sling. He was using a cotton web style Dickies belt to keep his arm in a sling-like-position but was wandering around doing nothing. How hard would it be to say "someone will be right with you"? I ordered two 6-piece McNugget's and two McDouble's from the 2 for $3 menu. The order total was $6.42, which is not a bad deal at all. However, the register clerk neglected to add the BBQ sauce to my order, so then I waited again for someone to acknowledge my presence. It's a shame, the manager was the one who dropped off my order but couldn't take the time to verify I was happy before, blurting out my order number then quickly walking away. Finally, the young gal working the fryer stopped what she was doing to assist. All in all, I was at McDonalds and I can't expect the best of the best, but I can expect more cohesive interaction from leaders and team members working at this store. If I return, I hope to see some changes for the better in the future.

    Went through the drive thru thinking it would be quick. Sat in the drive thru for at 30 minutes…read morebecause they only gave me part of my food. Waiting for the last meal, my fries were soggy and limp when I got home. When I was waiting I witnessed a McDonald's worker give food to one car, take it back and give it to another car. The workers here might need to take safe food handling classes. That food should have went in the garbage. McDonald's is the worst. Over priced food just slapped together.

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    McDonald's - Inside

    Inside

    McDonald's - McCrispy

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    Pollo Tropical - hotdogs - Updated May 2026

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