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    Pollo Tropical

    2.4 (144 reviews)
    Closed • 10:30 am - 12:00 AM (Next day)

    Order Pollo Tropical Takeout or Delivery

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    POLLO TROPICAL ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Good for kids
    Good for groups

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    Aston A.

    Ordered a quarter chicken,m and was charged for a half. It really isn't that hard to push the right button. Luis was training someone and doesn't even know how to do the job himself. Seriously? additionally, Luis did not give me my receipt. He closed the window after handing me my food and which I sat there and waited until he looked at me and opened the window and I asked him for my receipt. It looks like to me they're trying to increase sales by overcharging customers, and had I not asked for my receipt, I would have never known that I was overcharged . Sounds like a scam and poor business practice along with being illegal. These are my personal opinions on my experience.

    This is $6 for a tiny half cup of roast pork.
    Mia P.

    I must admit, I used to frequent this location, and I have enjoyed their chicken in the past. At this particular location, I've seen a fight between the staff where they threw cups at each other. I've had to ask several times at the counter inside for the food that I prepaid and ordered through the app, and there have been many incorrect orders. When I've had an incorrect order, I was told to call customer service for a refund. I have called customer service for a refund in the past and they took my information and email and home address but never sent anything or processed a refund. So if your order is wrong and you get overcharged, no one cares and you will not get refunded. I think I'm done going here because they have started skimping on the food quantities too, and when you ask about different sizes, they can't explain anything to you or tell you how many ounces should be in a family serving. So, I guess I'm pretty much done with it, and I advise you not to go to this location in Sanford; the location in Altamonte Springs is OK, but as a whole, I'll probably be avoiding this chain entirely from here on out.

    Eat and charge
    Art C.

    I really like this place. Food is good. The service is friendly. They offer military discounts. They have clean bathrooms. They are next to Tesla superchargers!

    Anastasia C.

    Horrible portions 4 slivers of chicken. Service is okay I guess. Really don't think this is worth $12.

    tables and chairs in a restaurant
    Beth E.

    First time visitor and we stopped because the Tesla charging station was next to it. The restaurant was clean enough and the employees are friendly. Having the menus only behind the order area is awkward. Lots of chicken choices, obviously. I settled on the Quesedilla. Food was available quickly. My Quesedilla was large, but the wrap was stale so it was all falling apart. The first part I ate was all chicken, an over abundance. As I continued eating, no chicken, just cheese and tomatoes Whoever made this did a terrible job of spreading the ingredients throughout.

    Churrasco Steak - With 2 Sides
    Casey G.

    I ordered from Uber eats this was my $16 worth of steak I got and it was inedible and burnt. Been trying to call to fix the issue and after 4 mins on hood got hung up on. Highly disappointed! Didn't come with the chimichurri or any of the other sauces it was suppose to come with

    Lunch!

    Excellent lunch at Pollo Tropical! Grilled chicken, veggies, brown rice ... the staff is all new - great service!!! a wonderful turn around from a year or so ago. We'd stopped going because the service was soooo bad! NOT ANYMORE!!

    Avocado Cilantro Chicken Tropi-Chop.

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    5 months ago

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    24 days ago

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    8 months ago

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    1 year ago

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    2 years ago

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    Customer C.

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    Photo of Mia P.
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    2 years ago

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    Helpful 4
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    1 year ago

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    1 year ago

    Delicious food but left out 2 ingredients and my dressing for a salad which left it only being lettuce, tomatoes, cheese and chicken. Sad.

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    1 year ago

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    3 years ago

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    1 year ago

    Great service! Very helpful with my food allergies! Highly recommend this Pollo Tropical!

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    1 year ago

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    9 months ago

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    1 year ago

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    2 years ago

    Excellent grilled chicken! Went back several times during my trip! Reasonable prices and good service.

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    Photo of Casey G.
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    3 years ago

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    Helpful 1
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    2 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    5 years ago

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    3 years ago

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    Helpful 1
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    2 years ago

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    2 years ago

    Yeny was very kind and helpful which you don't get service like that to often. Thank you!

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    2 years ago

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    4 years ago

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    Helpful 1
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    2 years ago

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    5 years ago

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    2 years ago

    Food is tasteless workers had attitude it was unfriendly with bad energy. so I would not suggest this place to anybody.

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    7 years ago

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    2 years ago

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    2 years ago

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    7 years ago

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    4 years ago

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    12 years ago

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    3 years ago

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    6 years ago

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    6 years ago

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    3 years ago

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    Page 1 of 4

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    Chick-fil-A

    Chick-fil-A

    2.8(79 reviews)
    1.0 mi
    •$

    If you've ever wanted to spend an hour in a Chick-fil-A drive-thru questioning every life decision…read morethat brought you there, this is the location for you. I placed a simple order, watched employee after employee walk from car to car asking, "Are you so-and-so?" only to discover... nope, still not my order. At one point I was convinced my meal had entered witness protection. I sincerely hope my $10 wasn't a complete loss. Maybe my food ended up feeding someone who needed it more than I did, because it definitely didn't make it to me on time. The most impressive part? They were asking customers to flood the drive-they days ago, so they could break some service record. A record for what exactly? Longest average wait time? Most confused drive-thru operation? Most times an employee can ask the wrong customer about the wrong order? I've never seen a Chick-fil-A run with this much confusion. The employees seemed just as lost as the customers, orders were all over the place, and what should have been a quick stop turned into a long event. Chick-fil-A is usually known for fast, friendly, and organized service. This location somehow managed to miss all three. If you've got nowhere to be, a full tank of gas, and an hour to spare, this might be your spot. Otherwise, I'd recommend literally any other Chick-fil-A.

    I stopped at Chick-fil-A on my way home to pick up a quick dinner. This has always been one of…read morethose dependable places you can count on for service and consistency, which is why this visit was disappointing. When I got home, I realized one of the sandwiches from our order was missing. The side and drink for that combo were in the bag, but the sandwich itself was not. By the time I noticed, we were already home. I went into the app where I placed the order, and they did issue a credit for the missing sandwich toward a future purchase, which I appreciated. However, that did not solve the immediate issue. My son was left without his sandwich, so I ended up giving him mine and going without dinner myself. A credit for later does not fix the inconvenience in the moment. The food we did receive was also not up to the usual standard. The fries and sandwich were cold and had to be reheated. The cherry Coke tasted flat, which added to the overall letdown. Chick-fil-A has built a reputation on quality control and attention to detail, so when those things slip, it stands out. I understand mistakes happen, but missing items and cold food from a brand known for excellence feels like a noticeable shift. I hope this was just an off visit, but consistency is what makes this brand stand out in the first place. Food: 2 out of 5 Service: 3 out of 5 Atmosphere: Not rated for takeout Value: 3 out of 5 Overall Rating: 2 out of 5 stars Anita's Standard: Flavor. Freshness. Service. The recipe for 5 stars.

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    Chick-fil-A
    Chick-fil-A
    Chick-fil-A

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    McDonald's - Double Cheeseburger

    McDonald's

    2.4(53 reviews)
    1.5 mi
    •$

    I've been to this McDonald's about six times now, and it's officially my favorite location. The…read moremain reason? The service. Everybody in there is genuinely nice, my food is always made fresh, and there's never any attitude. Also, let's address the elephant in the room -- the ice cream machine is NEVER broken. I don't even order ice cream like that, but when I do want a McFlurry, it's always available. Now here's what really made me happy. I was ordering four cookies (two orders of two), and the total came out to around $5.59. The girl at the register stopped me and said, "Hey, I love the cookies too, but you know you can get 13 cookies for $6 instead of paying that for four." I was like... WHAT?! So of course I said, "Give me the 13 cookies." She rang me up, it came out to a little over six dollars, and because it was 13 cookies, they made them fresh. They pulled me up, I didn't wait long at all, got my cookies, and left happy as hell. This location never messes up my food, and honestly, if they ever did, I truly feel like they'd be kind, apologetic, and fix it without any issues. It's not a bunch of kids working here -- it's adults who don't have time to play, and maybe that's why the service is consistently good. The store is always clean, everything is fresh, and yeah... it's McDonald's -- but not every fast-food spot gives this level of service. I think it's important to shout out locations that do it right. Special shoutout to Hannah (with the red hair) who works the drive-through and put me on to the 13 cookies for $6 deal. She was extremely nice and had great customer service. This McDonald's is hands down my favorite location.

    Cheese was barely melted. I know McDonald's doesn't usually melt cheese that much, but this was…read morehorrible. Not even warm. Also, the bread was burnt, which if you ask me, is hilariously embarrassing. How do you even burn a burger bun? Seriously bro it can't be that hard

    Photos
    McDonald's
    McDonald's - Double Cheeseburger

    Double Cheeseburger

    McDonald's

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    McDonald's - McCrispy

    McDonald's

    1.4(65 reviews)
    4.3 mi
    •$

    One of the lousiest experiences I have ever bear witness to. While my expectations are not that…read morehigh considering it is Mcdonald's, but this location takes the cake in the worst customer service and the worst service. No food should take a literal hour to serve, especially a drink!!! While I will give credit to the lovely man in the drive thru taking orders trying his best, but afterwards was with a service team that DID NOT CARE whatsoever, with people visibly on their phones and doing nothing on the floor while they were immensely backed up and an employee walking up with food that was not ours and then saying she had to fully reset the machine and then afterwards will get to it, with no explanation as to why, and then promptly shut the window, while I understand being backed up and needing to be quick, still at least grace us with "pull up front" to not be in the way for the person behind us. Almost another half hour later to get warm "iced" coffee which is baffling, was it just left sitting on the counter long enough for any ice inside to melt? While I do feel bad being so scathing and upset but I feel that even with as low standards as a fast food chain, there should at the very least be decent service and just a slight attempt at getting food out on time. I have been to this location before and it's a plaguing issue with food never coming out on time and a lack of customer service but this took the cake with just how uncaring the whole thing was taken and the lack of respect or consideration is emblematic of how this location is maintained and managed with lackluster customer service for the several years this place has existed for. Please just go further down the road and order from the one by Downtown, the food is more fresh and with superior service times. Do not waste your money and time here.

    Went through the drive thru thinking it would be quick. Sat in the drive thru for at 30 minutes…read morebecause they only gave me part of my food. Waiting for the last meal, my fries were soggy and limp when I got home. When I was waiting I witnessed a McDonald's worker give food to one car, take it back and give it to another car. The workers here might need to take safe food handling classes. That food should have went in the garbage. McDonald's is the worst. Over priced food just slapped together.

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    McDonald's - Inside

    Inside

    McDonald's - McCrispy

    McCrispy

    McDonald's - Curbside features!

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    Curbside features!

    Pollo Tropical - hotdogs - Updated September 2026

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