One of the lousiest experiences I have ever bear witness to. While my expectations are not that high considering it is Mcdonald's, but this location takes the cake in the worst customer service and the worst service. No food should take a literal hour to serve, especially a drink!!! While I will give credit to the lovely man in the drive thru taking orders trying his best, but afterwards was with a service team that DID NOT CARE whatsoever, with people visibly on their phones and doing nothing on the floor while they were immensely backed up and an employee walking up with food that was not ours and then saying she had to fully reset the machine and then afterwards will get to it, with no explanation as to why, and then promptly shut the window, while I understand being backed up and needing to be quick, still at least grace us with "pull up front" to not be in the way for the person behind us. Almost another half hour later to get warm "iced" coffee which is baffling, was it just left sitting on the counter long enough for any ice inside to melt? While I do feel bad being so scathing and upset but I feel that even with as low standards as a fast food chain, there should at the very least be decent service and just a slight attempt at getting food out on time. I have been to this location before and it's a plaguing issue with food never coming out on time and a lack of customer service but this took the cake with just how uncaring the whole thing was taken and the lack of respect or consideration is emblematic of how this location is maintained and managed with lackluster customer service for the several years this place has existed for. Please just go further down the road and order from the one by Downtown, the food is more fresh and with superior service times. Do not waste your money and time here. read more

Went through the drive thru thinking it would be quick. Sat in the drive thru for at 30 minutes because they only gave me part of my food. Waiting for the last meal, my fries were soggy and limp when I got home. When I was waiting I witnessed a McDonald's worker give food to one car, take it back and give it to another car. The workers here might need to take safe food handling classes. That food should have went in the garbage. McDonald's is the worst. Over priced food just slapped together. read more

Manager young lady with long nail pink playing phone we were waiting so long for the order. Where the hospitality. None there. Manager young lady playing phone when working.....come on man...............where your professional ????? read more

Su servicio la comida su atención al cliente ser más amable con los clientes la limpieza ser más limpio y qué la comida esté más caliente qué no esté tan fría y qué sea más servicial más amable y más educados con los clientes por qué uno va a comprar su comida uno no va a pedir su comida y estoy hablando del Mcdonald's qué queda en Sanford Florida. read more

If I could give zero stars I would. My McCrispy was soo burnt all the meat was inedible not to mention they put zero mayo on it. Why would you even give someone something like that? My "large" fry was half full and cold. Like the only thing that was good was the sprite because there is no way they could mess that up. I contacted door Dash for a full refund because I understand things happen but no way is what I got today acceptable. read more

McDonald's - McCrispy - Fast Food Near Me - Sanford, Florida

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If you can drive for a few more minutes go north towards the lake Mary location. This place has such long waits, it's crazy. Every time I order here it's a wait, no exceptions. Today I waited close to an hour, so far 40 minutes and still no food. The car parked next to me is in the same boat. read more

I walked in there due to them forgetting my large fry and sweet & sour sauce for my meal the young girl walked away and started to talk smack so I left a remark saying "maybe don't talk smack to your co workers about a customer and do your job" then I ate food and my hole family got food poisoning I will not be coming back, they had an attitude the whole time I ordered and was rude to all the customers, and the manager did nothing and just stood there. read more

First time at this location. First impression was the dirty dining area. Tables needing to be wiped, floor needs a good sweep and mop, and garbage full to brim. Also, when food brought to table and as always I thanked the person and got nothing in the way of acknowledgement in return. Manager should be ashamed of how this location looks. read more

I should have read my last review before stopping here. But I was nearby and needed something to eat and I had points about to expire. Thank goodness it was free. I ordered a big mac and lemonade. The big mac was free because of my reward points. But the sauce was so sour, I couldn't eat it. I took a look and the sauce is runny, and the hamburger looks old and dry. Like I said, thank goodness it was free. read more

McDonald's - Big Mac - Fast Food Near Me - Sanford, Florida

Very quick and friendly staff. Food was hot and fresh. Typical McDonald's. Clean and well kept.

I ordered a McGriddle they gave me a McMuffin how hard is it to get a order right they come in order you give them an order the person handing out the food had so much stuff on her face that clean your face before working you're handing out food with your face all dirty this McDonald's is so disgusting. It needs to be shut down. read more

This place gets worse by the day, remodel and made it worse, this is insane waiting 20 mining drive through

Went thru drive thru and never got a receipt. Was told to park in next door parking lot. Food never came out and waited 15 minutes but couldn't go in and leave my autistic son in car and no receipt. Just had to leave. read more

This store is located on 17-92 next door to Denny's. I stop by every now-n-then but I wouldn't say I am regular here. A few years back, this store was renovated and it was the hot spot for a minute but now not so much. We had some family in town and were picking up a few to-go items for a quick dinner. The first thing we noticed upon arrival was that Both the McDonalds and Denny's lighted store signs were off. Not a big deal for us but if I was the business owner, I would be all over that. Once inside I waited at least 5 minutes to place an order. Not bad but there was no one in front of me and maybe two or three cars in the drive thru. The main register clerk was in the back and the other workers seemed to be standing around and did not acknowledge my presence. The odd thing about the whole experience was one of the male workers was walking around between the register area and where the guests would wait in line (where I was standing) with his arm in a makeshift sling. He was using a cotton web style Dickies belt to keep his arm in a sling-like-position but was wandering around doing nothing. How hard would it be to say "someone will be right with you"? I ordered two 6-piece McNugget's and two McDouble's from the 2 for $3 menu. The order total was $6.42, which is not a bad deal at all. However, the register clerk neglected to add the BBQ sauce to my order, so then I waited again for someone to acknowledge my presence. It's a shame, the manager was the one who dropped off my order but couldn't take the time to verify I was happy before, blurting out my order number then quickly walking away. Finally, the young gal working the fryer stopped what she was doing to assist. All in all, I was at McDonalds and I can't expect the best of the best, but I can expect more cohesive interaction from leaders and team members working at this store. If I return, I hope to see some changes for the better in the future. read more

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laundry list of issues. first of all, the bathroom smelled absolutely foul. dirty, unclean, bad. woman employee was screaming outside at customers. order came out and multiple items missing. food cold. hair on burger from womans dirty weave. Bacon missing from bacon burger. Looks like someone shot load into burger. Then, lady gave us extra smoothie. Didnt ask for that like she trying to tell us we big backs. then, lady come out with new order, still no bacon on burger!!!! Finally, throwing the trays away, there were a million liners on the tray. Bad. Terrible. Never go find another restataunt nearby. read more

I got to work to open my food and see this. They said to come back to fix it. I'm working. They don't look before putting a sandwich together. They said the bun is "burnt". Idc about the money but don't tell me this is Burnt. It's MOLD! read more

McDonald's - the receipt for the restaurant - Fast Food Near Me - Sanford, Florida

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There was pore customer service and they forgot are hash browns. The person on the intercom was very short and just matter of fact. When we got to the window to pick up our food, we were immediately told to pull up and wait, but then someone inside said no I have the sausage burritos, but when they gave us the bag, it only had the burritos and not the hashbrowns that I ordered so then I had to pull around park and go inside for the hashbrowns wearing my pajamas. read more

Try and avoid this location if you can. They have always had the worst service ever, I don't expect much from a McDonald's, but I do expect the "manager" to have a brain. My boyfriend and I went to this location a couple days ago to see what the new renovation looked like. Nothing impressive, more like a sterile hospital than a fast food restaurant. We place our order and 15 minutes go by and we finally get our food. Keep in mind the drive thru is empty and barely any people inside the restaurant. I noticed this gentleman bringing our food had his long stiletto Christmas acrylics touching my fries, idk about you but I find that gross because of all the nastiness that can get stuck under those nails. Another thing, My boyfriend ordered two double cheeseburgers and only one was on our tray, so he got up and said excuse me multiple times at the front counter to get someone's attention and finally the same guy who brought out our food came up. My boyfriend explained the situation with the burgers and he had the receipt to show proof that he purchased two of them. The gentleman who claimed he was the manager over the phone just moments before loudly stated, "No you just ordered one" and my boyfriend put the receipt in front of him, pointing at the "2 double cheeseburger" spot, just to show that this guy was wrong. Service was horrible, and improper hygiene with the nails, especially since he was technically handling food. read more

Horrible, horrible, horrible long wait time: 30 minutes please listen and go to the other McDonald's nearby never again.

If there was an option for no stars I'd put that, we arrived at McDonalds at 9:50 almost 10 PM on Saturday 06/07/25 we ordered at the Kiosk at 10:10 PM and opted for cash and card at the front register. We waited a good 15-20 minutes maybe more for someone to help us, which no one did, they kept looking at us and not coming over to ask if we needed anything. Then a large group of young kids came and the staff spoke to them and answered to their requests but left us there at the front for a good while. At 10:20-ish a staff member named Boot $ as spelt on his name tag SAW us and kept walking to the bathroom twice while on his cellular device as well as helping the young kids when they came way after us and half the staff members just kept ignoring us and walking around as if they have nothing to do. It sucks when you're waiting patiently for help and they just look at you like idiots which is rude and I've worked in this kind of industry and it would be a shame if the store manager let all this slide. We put in our order waited a long time didn't get to pay and decided to leave it was a waste of the McDonalds order deal. I'm highly disappointed. read more

please aboid this place. I'm here right now. iplaces my order inside and have been waiting over 30 minutes for a happy meal. too worried about door dash orders to serve the people in the room. I will never come here. read more

Why is your lobby closed at night? I Shouldn't have to wait behind 10 cars to pick up an order that I placed online. I will never come back, I'll go to Burger King, Wendy's, Zaxbys or Steak 'n Shake. read more

This McDonalds needs an intervention. Every single car that ordered in the drive thru was sent to wait in the drive thru lanes bc our orders weren't ready. 20 mins later when I got the number two I was less than pleased because my fries were cold and the quarter pounder was so greasy that when i bit into it, grease dripped out and ruined my shirt. I'm not quite sure what I waited for. The second star is solely for the employees that were great. I applaud the employees. read more

Every time we go here, it takes a minimum of 20 minutes between when we order to when they bring our food to us in a parking spot. This is supposed to be FAST food! The employees are also never apologetic about the wait. Today though, my 6 piece nugget only had 5 nuggets and a sandwich was missing... read more

I got there and it took 20-30 minutes for them to take my order and when I got my food I didnt get a Big Mac I got a moldy Mac and I didn't see it because the inside of the bread was moldy so I ate it and 20 minutes later I threw up blood and mold. read more

The worker named Stephen is amazing!!! He was so patient and the sweetest McDonald's worker I've ever encountered!! He needs a raise!!!!!

Picked up a couple sausage burritos and a large sweet tea for breakfast via mobile order. The tea was fresh and the burritos hot. I asked for 4 hot sauce and they only gave me 3. Otherwise my visit today was as expected. read more

Literally looking through the drive thru window as one employee texts and eats an ice cream cone, and another leans against the counter. Been in the drive thru for nearly 10 mins, and all I ordered was a Big Mac with fries. As nice as this place looks, and the fact that the lobby AND drive thru are 24 hours, it's still trash. When I drove up, I sat for abiut 5 mins before saying "hello?" No response. I repeated myself and then someone responded. My order was quickly taken and then I drove up to the first window, paid, then drive to the second window. And I waited. And waited. I looked down at my phone after almost 10 mins to begin typing this review, half a second later I was nearly smacked in the face with my food as the girl practically climbed inside my car to give it to me. Thanks. read more

It was awful. Nobody at the register. As 45 drive thru orders were filled, nobody was taking my money or orders for 1/2 hour. I almost went into a diabetic shock. This is the worst. read more

Literally waited in the drive thru line for 40 minutes and couldn't escape because we were trapped by all the other unfortunate souls who were trying to order food read more

When I got there I was hit with a smacking the face of trash like smell and then I got to order and they where rude and the said you were not in line before a white woman rude so I nicely said okay and sep in the back of her and waited and then that is all would not recommend read more

I used to come here all the time as a UberEats and DoorDash driver. Not so much on my own. Only when I'm coming back from a late night of working and there's literally nothing else open. What's really strange about this location is that it smells like urine for some reason! I don't know where this is coming from. I've used the restroom plenty of times and it's usually clean[ish]. Maybe it's just some kind of vinegar smell, I dunno, but it's pretty gross. What's also weird is that the dining room is rather small considering the location. Staff here is usually way behind. Even when it's fully manned, wait times for food take quite a while. Don't even think about going through the drive thru unless you've got about 20 minutes to spare. I will say that everyone is at least friendly. If they got rid of that piss smell and sped up their service this would be a solid McDonalds At least it's not as bad as the one in north Sanford on 17/92 near downtown. read more

If I could give no starts I would. Food is always cold, I cannnot remember the last time I went here and there wasn't some part of the order missing, wait times are incredibly long, and staff could care less of you have a complaint or are missing something. I suggest driving past this place to anywhere else. If I ever frequent a McDonalds again will drive the extra 20mins to a different location the next time I want something from there. read more

This location has declined since COVID. Customer Service and speed are substandard for McDonald's. My kids spent over an hour in line this evening. This is typical along with the closing of the dining room during business hours and the closing of a drive-thru line. It's faster and better to drive 3 miles to a different location. read more

Worst McDonald's ever. Clean, updated and fancy looking but the service is terrible . How can a McDonald's be out of Big Macs...yet can make a quarter pounder? They are supposed to serve you at the tables with this one, have little placards to do so.....nope. Nasty attitude. Super slow. They over cooked and under salted the fries. We are planning on calling corporate for this one. Don't come to this location. read more

Typical McDonald's with double drive thru and not bad service, came here for a quick bite thru the drive thru and the service was quick and good and got all of my food I ordered. Best thing about McDonald's is the food is cheap but not the healthiest still for a quick bite when you are hungry this is the place to stop by. Located in a very good area right off 17-92 this location can get busy at times. read more

I just spent 30 mins in line to get cold food. The line maybe moved up a car every 5 minutes. All the employees just stood around staring at walls or moving at a snails pace. All this just to get cold food. What is the point??? read more

This is about the restaurant. I ordered a Mango smoothie at drive thru and after I paid was told to go to spot 2 where they would bring it out to me. 10 minutes later a young girl comes to my car to tell me they dont have my item what do I want instead? I said TWO LARGE ORANGE juices!! Another 5-7 minute later a different lady comes out with 1 LARGE OJ. So I went into the store to ask for the other one and the MANAGER in blue says: WHY?? After I just gave you a large OJ!! Now mind you 1 Large SMOOTHIE costs MORE than an OJ and no refund was offered. But THEY ALSO inconvenienced ME before work for about 20 minutes total just to find out they didnt have my item!! Then to get attitude ON TOP of that?? Totally ridiculous and I will post how rude she was online!! Why would she think my 20 minute wait PLUS my overpayed OJ wouldnt justify her giving me another OJ for FREE???? Hmmm??? I wanted to say You owe me money plus the OJ lady but instead after she asked WHY (which she NEVER should have asked) she TOLD me she would give me a small instead!! With lots of attitude. I just took said thanks and left the store. It took me this long to calm down. I meant the Orange Pineapple Smoothie I paid for...if they didn't have it, then they could have told me in the drive thru!! Ugh...the only thing that is saving them is BK doesn't have enough staff!!! Where is great customer service? ChicFilA read more

This store is corporately run. Seriously?! I ordered a Big Mac sandwich with extra sauce. The burgers were dry and hard. There was hardly any special sauce on it, let alone any xtra. No pickles either. Is this bad quality of food what to expect from your drive thru? Shameful. read more

They will ignore you if you wait inside go somewhere else if you actually want to eat