I've been to this McDonald's about six times now, and it's officially my favorite location. The main reason? The service. Everybody in there is genuinely nice, my food is always made fresh, and there's never any attitude. Also, let's address the elephant in the room -- the ice cream machine is NEVER broken. I don't even order ice cream like that, but when I do want a McFlurry, it's always available. Now here's what really made me happy. I was ordering four cookies (two orders of two), and the total came out to around $5.59. The girl at the register stopped me and said, "Hey, I love the cookies too, but you know you can get 13 cookies for $6 instead of paying that for four." I was like... WHAT?! So of course I said, "Give me the 13 cookies." She rang me up, it came out to a little over six dollars, and because it was 13 cookies, they made them fresh. They pulled me up, I didn't wait long at all, got my cookies, and left happy as hell. This location never messes up my food, and honestly, if they ever did, I truly feel like they'd be kind, apologetic, and fix it without any issues. It's not a bunch of kids working here -- it's adults who don't have time to play, and maybe that's why the service is consistently good. The store is always clean, everything is fresh, and yeah... it's McDonald's -- but not every fast-food spot gives this level of service. I think it's important to shout out locations that do it right. Special shoutout to Hannah (with the red hair) who works the drive-through and put me on to the 13 cookies for $6 deal. She was extremely nice and had great customer service. This McDonald's is hands down my favorite location. read more

This on my commute so I've been here plenty of times. I know it's a McDonald's so the standards are low, but you should at least get the food you buy, which doesn't happen unless you take the time to check all your food before you leave the drive through. Definitely take more of the employee's time to do this. See picture of the "large" fries I submitted. That is pretty standard here. read more

McDonald's - French Fries "large" - Fast Food Near Me - Lake Mary, Florida

Cheese was barely melted. I know McDonald's doesn't usually melt cheese that much, but this was horrible. Not even warm. Also, the bread was burnt, which if you ask me, is hilariously embarrassing. How do you even burn a burger bun? Seriously bro it can't be that hard read more

McDonald's - Double Cheeseburger - Fast Food Near Me - Lake Mary, Florida

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I've been to this McDonald's three times now and have noticed the following: it's spotless here - they do a great job of keeping this place clean; folks here keep to themselves (and their fries) and keep quiet; the food is served fresh and hot. I have no complaints about this location in Lake Mary. There are two kiosks here to help you place your order (as well as dual lane drive-thrus). The staff are friendly and efficient and I even noticed today they were giving out samples of new chicken tenders they're trying out. The milk shake machine may have been on the snafu from what I overheard (why are the shake machines always down everywhere?). I also utilize the app and already have enough points for a free McChicken. Overall, I'd recommend this McDonald's to anyone in the area. read more

No employee stand in front but a lot of people or in the kitchen employees. Service so slow for Mac Donald read more

McDonald's - Fast Food Near Me - Lake Mary, Florida

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So I was there on Tuesday and now again today Sunday and both times the orders thru the drive thru we wrong Tuesday we ordered two of the same meals and when we got to the window we were told that we only ordered one meal instead of fixing the problem they told us to pull up to the door and come in and fix the problem what a mistake. Today I ordered thru the map and when I picked up my order everything went fine till I got home the fries were unsalted and the chicken strips were over cooked and they never put my sauce choices in the bag. It really is sad to think that these workers expect to be paid $15 an hour when they can't even get an order correct. I guess I will take my business to Chick-fil-A at least i know my order will be correct. read more

McDonald's - Fast Food Near Me - Lake Mary, Florida

This place is impeccably clean, foods good and the dining room staff is super nice. Shout out to Mike. It's McDonald's not Ruth's Chris. So for us it's as nice and good as a McDonald's gets. read more

Came to this location after work today, waited 15 minutes on my order at the 3rd window before asking about it then another 5 minutes and no one came back to say anything , so once we could we reversed to the main window to be met with horrible attitude manger/shift lead Cheyenne, giving us attitude cause we reversed and then proceeds to roll her eyes and argue with me that my order was only placed 10 Minutes ago even tho i was showing her the screen of when it was placed. (Guess she tried to pull the old restart order on us) Absolutely ridiculous customer service. read more

This team could not get an order right to save their lives. It's obvious they all hate their jobs... don't waste your money.

Ignorant kids working there, rude, cost as much as real food, missing items from order. Huge NO.

Have to smile about reviews sometimes. The first review below is five stars - wonderful visits; the next review, one star - total s***hole. Go figure. We have stopped there many times over the years, but only for ice cream cones or sundaes during our rides on the nearby bike trail. Never much to report, until this last time when we found small hard pieces of blue plastic in our sundaes. Not sure if something splintered inside the machine or what. We avoided swallowing them and I took a few pieces inside for them to see. She seemed moderately concerned but didn't apologize or anything. But if I had gone in for an apology I would have asked for a manager with the vast six week manager training course behind them. I just thought they would want to look into it. It could be a month or two before we ride by again, so hopefully the machine will be long fixed by then. read more

McDonald's - Bike racks! - Fast Food Near Me - Lake Mary, Florida

Very clean McDonald's. I typically like the ones closer to industrial park areas since a lot of young professionals are in the area. I always order mcnuggets and a flurry and they were delicious! Bathrooms were pretty clean as well. Would return! read more

Mike is the most auraful worker at McDonalds. Y'all is sleeping on him. Give that man a raise!!! Greeted us warmly and was mad friendly. He even made sure I would do the survey and get my buy one get one free sandwich. I could feel his aura radiating all the way from Starbucks!! He is y'all's best asset and I think he should become the face of McDonalds. No glaze, love you Mike!!! read more

MIKE IS SO AMAZING!!!! He makes us feel welcomed! he has such a warm smile and is very helpful! he even speaks spanish.

I never give a McDonald's a 5 star. I was staying at a hotel and could see McDonald's below outside my window. I decided to walk over on a Sunday morning and get breakfast. This location was very modern and really clean. I felt like staff kept up with dining room - making sure it was clean for guests. The staff were very nice, helpful and professional. Food came out fast, hot and correct. Most of the time you hate to ask for something because most fast food staff give you attitude like they hate the world. These staff were great! read more

Stinks. Awful . Cold food . Bolted down chairs. Can't even get a straw without asking for it .

My daughter just threw up from the happy meal that we got today. When I called to let them know, they said it's probably because she hadn't eaten anything. She ate a doughnut for breakfast, and was fine. They do not care about their customers or the fact that they serve food that has caused food poisoning. I will be reporting them to the health department. read more

The lobby is closed and I will NOT stand in line at the drive-thru in a line of 10 cars, I will NOT come back I'll go to Chick-fil-A now read more

Very Dangerous being next to Heathrow. However, I will not succumb to their "Sugar Coated Lies." [Read: Discipline Equals Freedom by Jocko Willink]. In all seriousness, it's troubling how disrespectful people are to these workers. When I submit to my weakness and cheat on my diet, the employees here are always kind and typically process my orders quickly. Considering the nature of the world right now, (i.e. inflation, staff shortages) they should be commended, not torn down. I wish the people who are mean to these folks had to trade places for a day, just a day. Like mandatory military service in Israel except fast food. Anyway, thank you for reinforcing my discipline and for being there to kindly serve me cheat food when my discipline fails! read more

Had to make a quick drive through here to get lunch before a work event. Was in and out quickly with a Big Mac meal ($7.27). As you can see from the picture the Mac looked really nicely put together, it tasted good to my starved tummy. The side of fries were crisp and tasty. For a quick meal it staked my hunger. read more

McDonald's - Quick lunch - Fast Food Near Me - Lake Mary, Florida

Don't bother with "curbside to go". Not sure if it's a staffing shortage or just no one wanting to carry food out to the cars but you'll be waiting 15 minutes. Just go through the drive through. And don't leave til you've looked at everything. 50/50 they get your order right. read more

Placed a mobile order for curbside pickup prior to picking my son up from school. After checking in and waiting at the designated pickup spot for 15 minutes, I left without receiving anything!! NEVER AGAIN! read more

Nice looking place, but dysfunctional. Ordered my food on the kiosk. Picked up the table number which clearly says to be seated, and someone will bring your food. 15 minutes passes, and the woman behind the counter started shouting out my number. Fire all the staff and completely automate. We don't need people working at McDonalds. read more

Worst freaking service - This place has been open since around Nov 2012 and it has the worst level efficiency. Wait time for food is ridiculous. Until now I was giving them benefit of doubt that its new and the team is trying to find their synergy. Today, as usual I was asked to wait in the "Reserved Drive Thru Parking Spot" for the part of my order to get ready. BTW - it was Breakfast oatmeal. Been waiting here for over 6 mins. So bugged that I thought, I'd yelp. Guess what, they were not even listed so I am doing the honors. My Oatmeal just arrived with "here is your oatmeal" - "no courtesy of sorry for the wait" this is great. I guess it the usual thing here so they are so used to it. Heading to my office, will finish the rest of the griping there... So, if no one caught on- "reserved parking spot for drive-thru customers" - yes, and they have 2 of those, lol. Should have taken the pictures of the big signs that say that. It's so crazy if one thinks about it - totally defies the purpose of Mc Donald. I wish them luck and hope they improvise rediculouslly read more

McDonald's - New Mc Donald across Colonial Town Plaza at Heathrow/Lake Mary, Fl - Fast Food Near Me - Lake Mary, Florida

I don't usually eat at McDonald's but this is by far the best service I have received even when having to wait for my order. My food was still as fresh as McDonald's gets by the time I got home. And the 2 young's guys that I came into contact with were super nice. read more

rude worker in drive thru she must be high or somthing cus i told her my whole order and she was like you have to buy somthing ... unprofessional asf read more

Very friendly serving staff. Great prices and there are deals and online coupons. At good location between residential areas and downtown. Ate outside under huge umbrella. Oh my, and those fries are to die for. read more

My husband and i are visiting from Chicago. We did drive-thru service for 3 mornings in a row and the staff was very welcoming. Breakfast was always fresh and delicious. We did have one error with our order. My husband ordered a bacon mcgriddle and they gave him one slice of bacon and smashed it between two mcgriddle cakes... that's it! He would've been upset if it wasn't so hilarious! I believe she misunderstood and just trying to accommodate him and how she understood his order. She was a bit confused and kept trying to confirm his order. Great service and great tasting food for your local McDonalds. read more

Came by after getting home from the airport. There was a line of cars in the drive thru. They literally took 10-15 minutes per car.

I found a fingernail on my burger and when I called about it they hung up on me. So rude!

I got a order with two burgers then got home to find they only give me one. When I tried to call them they hung up on me no less then seven times. Avoid this McDonald's. read more

Somehow I showed up to a 24 hr location and they told me they were closed for the night, it was just after midnight...

McDonald's in Heathrow very disfunctional. They cannot get orders correct, they take very long to get food out. Everyone working there, yes including management look like deer in the headlights. These are folks who want $15 an hour. However, they cannot get a simple order correct or run a resturant. I've contacted Corp office before, and have been contacted by a manager. But this all seems to go into deaf ears. Heathrow McDonald's needs to get act together. They need new management, new staff and much better service. read more

Complete and utter shitshow. I live close and come here often. I've never had the heart to review this place, but gotta say something now. You will wait, and wait, and wait here. For a burger. McDonalds corporate has developed very strong systems to pump out food at a fast pace, but the HS flunkees that work here are unable to do it. The food is tossed together. My McRib had very little sauce and the onions were in the box and not on my sandwich. The meat was half off the bun and 1/4 out of the box. They mess up the order occasionally too, despite it being confirmed by drive thru screen. If it's busy, the parking lot is full of people that have paid, but are still waiting for food. It's a disaster, and I'm being kind. Where do they find the imbeciles that run/work here??? read more

This has to be one of the most friendlies McDonald's locations I have ever encountered. They are about 2/3 years old however their is a friendly culture amongst the staff. The restaurant including it restrooms are always clean. The food is always hit and fresh. I did experience somthibg being left out of my bag and they kindly replaced it no questions asked. I recommend this location over the many in the area. They also have self ordering and interactive game tables for kids to enjoy while parents eat. read more

McDonald's - a cup of drink and a happy face box - Fast Food Near Me - Lake Mary, Florida

What do you expect...it's a McDonald's . Prepare to wait too long for food that you shouldn't really be eating. To be serve by someone that looks 16. Yea... this is McDonald's. read more

What can one say about a McDonald's? It's one of the largest chain fast-food restaurants in the world. Overall your experience is going to vary based on the time of day, the employees working and how fast customers are willing to get through the line. If you have someone in front of you that's a little intellectually challenged, common sense deficient or being a prima donna, you're experience may be a little delayed. Is it the employees fault? Generally not. They are doing their best and they have plenty of staff for the busy hours to get people in and out the door as quickly as possible. So, the lesson here is don't be high maintenance and have a little understanding. It is fast food after all and will never be perfect. Generally the drive-thru is pretty quick between 7am and 8am (see above). It's rare that I have to wait. The biggest problem this location has are stupid people that think they can turn in from International Pkwy and go straight into the drive through around the garbage bin. Unfortunately, the flow of traffic for the drive-thru is not setup this way and they must drive around the building to get in line. It's stupid people that make this more difficult than it has to be. Look! There's even arrows on the pavement! Barb is funny. I see her every morning at the first window where I pay. Most times she gets my order correct. Very rarely will we get mixed up with another car, but that happens because she's trying to get the customers paid and down to the next window or some impatient idiot pushed his way in front of me in the double drive-thru because he figured one car is going to make a big difference. I've never been here during any other time than breakfast. My biggest complaint is sometimes the biscuits are soft and fresh. Other times the biscuit is rock hard. It's unfortunate that I don't figure this out until after I get to work. I would reach into the bag and give that warm biscuit a quick squeeze, but I feel guilty about holding up the drive-thru. read more

The service is your typical fast food restaurant service. Nothing special because it's in the Heathrow area. What irks me is that it seems like every time I go there for a milkshake the machine is down. Get your act together please and learn how to clean it, and work the machine please! read more

This place needs to get its act together. It's in a nice area. I expect better service. I know McDonald's is the bottom of the food chain, but I expect basic, timely, service. This isn't the first time I've come here. I always think I twice about pulling through their drive-thru, even for a coffee, because I know it'll suck 15-30 minutes of my life. But, here I am again. read more

I'm a loyal colonial park McDonald's customer. However, your current employees seem to think your restaurant closes at midnight. So either you change your hours in google and every other platform, or you serve food 24 hours like you advertise. Very disappointed in your marketing or your current staff. Figure it out. read more