The grilled chicken is great for a quick meal. Friendly service. Street corn salad side.

Would have given this place five stars five years ago, or even three years ago... All they have left now is yuca fries and horchata. First they took away all the awesome tacos, and now the empanadas. It's just Spanish chain of raising canes now. Food is good, but they took away all the best parts (the only reasons I went to begin with) We literally would drive from across the lake to get a ton of empanadas and horchata and when I went not too long ago, they said they'd never get it back read more

With Pollo in the name and with my missing El Pollo Loco, I HAD to try this place. One look at the menu and I was excited as much of it is similar (minus plantains) to El Pollo Loco. We ordered typical meals -- chicken, rice, beans and a few tacos. Everything was very tasty -- a little on the spicy side -- and definitely a good value. The only disappointments were that I ordered the grilled chicken, but did not see until I got home that all of the chicken was fried; and I ordered a side of flour tortillas, but was given corn. The employees are very nice and helpful. I absolutely will go back and I love that we have a quick chicken option that is not fried -- I just have to be more careful to emphasize "grilled" next time. read more

I stop anytime I'm in the area. Love their fried chicken. Very crispy and not full of batter. I've heard the sides aren't that great but the only one I get is the plantains. A big portion, soft and sweet. Sometimes I get an extra portion because I can't get enough of them. Employees are always friendly and helpful. read more

Best drive-through chicken restaurant I've come across. The fried is good, but their grilled chicken is what stands out. Prices are on par with other similar franchises, but Pollo Campero is significantly better quality. read more

Keny was an excellent manager and the chicken was way better than expected. This was a first time for us but we were fully satisfied. When my order initially came out, I was given fries rather than the mashed potatoes (extra gravy) I had ordered. I let Keny know about the mix up and he immediately fixed it. He even remembered about the extra gravy without me reminding him. Thanks Keny for the great first experience. Keep up the good chicken! read more

Visiting from out of town, we decided to come here.. what a big mistake!!! We wanted what was on the old menu. Now it just seems like regular chicken. No Latin style chicken was on the menu. No salsa bar, no hot sauces. I hate to take away from business, but save your money and spend it somewhere else!! read more

My first visit here. A bit confusing to maneuver in the parking lot - but I was distracted by the duck in the nearby car wash. I ordered the grilled chicken with the corn salad and yucca fries. The chicken was FABULOUS, I have to say. Very flavorful, juicy, large pieces. The yucca fries (never had before anywhere) were good, but I didn't care for the corn salad. They were quick with my order in the drive-thru, and even suggested the horchata for the drink. Don't think I'll be a regular, since I traveled from the west bank to get here, but think I'd come back when time permits and try some of the other sides. read more

Tried this place 8 months ago... catch phrase here... "coming soon." Came in with a party of six and had a very difficult time ordering anything. Everything the kids and I tried to order is coming soon. Finally decided to just get a 30 piece camperitos order... but when the server hesitated and said it would be a minute... I decided that we needed to pull out of the order. Doubt we'll give it another shot. read more

It was okay, I guess. Very greasy and fatty food. Not enough meat on the chicken pieces I had.

I can rehash what the other reviewers said but there's no point. Everything on the menu that I've had was delicious. This place is great and you need to try it if you like fried chicken even a little bit. The chicken is very good. The batter on the fried chicken is very different from what you might get at popeyes or brother's, or even most restaurants. In contrast to those, this is much lighter and crispier, rather than chewy. If you've had the chicken at Fiorella's (also great BTW) it's a bit like that. It cracks instead of tearing, and the skin is properly bonded to the meat. Mmmm. Now I'm going to have to go back to Fiorella's . The salsas are delicious, and not too spicy for those who can't handle the heat. This place is too small. I always order mine to go in case the place fills up after I place my order. Being a single guy, I have no one to save a table for me while I wait in line, which is what most people do. The atmosphere is fast food, except that they have real deal no fooling plates and utensils, and a lady serving orders and busing tables. Soft drinks are self serve. Aguasa frescas are available as well. Love me some jamaica, though I didn't try theirs. Steer clear of the chicken tenders.They are a standard fast food type item. They're only on the menu to satisfy the demands of picky little kids and nervous white folks who are afraid of "ethnic" foods. Anyone over the ag of 16 who orders chicken tenders for themselves deserves whatever they get. Hopefully a smack in the mouth. The yucca fries are delicious, fluffy and crispy. It was amusing to watch the girl behind the register, after taking several orders in spanish, switch to Caucasian Mode. It was like someone flipped a switch. She even gave me a few helpful hints (there's the salsa, there's the soda machine) assuming I had never been there before. Which was true, but I had worked it out for myself. Expect to spend what you would at popeyes for a boxed meal, maybe a little more. One person can eat for under 10 clams easily. read more

Great taste, I have tried the original Guatemalan made Pollo campero and it is the same great taste as where it originated. I like their service and the place it self is great. If you haven't tried it you don't know what you're missing. read more

Slowest. Service. Ever. Every. Single. Time. So disappointing, the food really is so good, but I can't afford to wait 45 minutes for my meal. I have gone inside thinking the process would be faster. But, it wasn't. Not to mention the bathrooms are filthy. I don't understand what is going with this location, others I've been to are not this terrible. Update: they just announced they are still cooking the chicken. 45-50 minutes later the Chicken Shop is out of chicken. read more

They were Closed for remodeling but see no difference: the bathrooms are still way below average; fountain drink machine be is the same old one; registers and set up are the same. But gonna to why the 3stars. Bathrooms are important- no toilet paper, no hand soap! Food was good and greasy chicken and yucca was tasty. Service is not great, slow--long wait for food and gets order wrong. read more

I'm native to Southern California where citrus grilled chicken is a much more common thing that I've missed since relocating to NOLA so in all honestly I've got some bias here. In the realm of all grilled chicken I've ever had its not the absolute best, but its still really good, and the Campero beans are awesome. That's pretty much all I've had off the menu because with some steamed corn tortillas and an agua fresca that is the craving that leads me here. I'm also gonna give it extra points for being a Guatemalan fast food restaurant that randomly has a franchise in Kenner. read more

It's not pollo campero any more. The menu is disgusting where is the old menu?! Who eats a dinner roll with chicken where are the corn tortillas? The people are rude and chicken is worse than Popeyes, it is dry and cold, how can this be at 1224?! This chicken use to be excellent. The remodeling and new management is shameful. This is pollo garbagé. Not like any pollo campero I've ever been to. The cashier doesn't speak proper English and forget the bilingual perk that use to be. The place is also flithy at 1224. I'd give it a negative 5 if I could. read more

Great food! They were out of grilled chicken. That sucked. The line was a bit long, but it was totally worth it. *****Update: Went back and got the grilled chicken--amazing! I wish they had more than one location in New Orleans. read more

First of all, expect to have fresh food. I'm saying that I know it takes some time to fry and grill chicken that's not precooked. It's not fast food. That means if they get a rush and have to fry more chicken it may take a little longer. However, I don't mind waiting when that happens because the food is fresh and the service is always great. It's worth the wait! read more

Many times they don't have what I want to order. Love their horchata drink but once they were out of that too. Their drive thru is SO SLOWWWW every time. Plus, most of the servings are small for the price... Love the taste of the food but all of the above makes me avoid this place. read more

I use to work here, but this is unacceptable. I was the only car in line and it took about 15-20 minutes to get my food. Why the long wait? Not worth it. read more

The restaurant was understaffed, the dining room was dirty, and the food was just okay. I'm not sure if the location sees a lot of traffic, but we went on a Sunday afternoon and were two of about five customers that were in and out for the time it took us to order and eat. The staff was friendly, but I think they would have done better with more people on their shift in keeping up the restaurant. read more

I have tried everything on the menu and I like it. I can't find a side I like because, they all are equally nasty. I love their lime chicken. I just wish they would put a little extra care into their sides. Other then that, if I'm passing through Kenner its an ok place if I don't want to look for nothing else quick. read more

You want yucca? They've got yucca. You want fried chicken? Claro que si, ya tienen. Get your bad self over here. Only problem is the bathrooms suck. read more

The yucca fries are sooo good!! I love that you have to wait slightly longer at the drive through than most fast food restaurants, but the food is always fresh and hot. it's definitely worth the wait. read more

First time, had the 3 taco meal. Far superior to any chain food I'veever had. Looking for a quick byte this is the place. Far superior to Taco Bell. I will return to try the fried chicken. read more

Slowest service ever. I'm the only one in drive up and I've been here 15 minutes. Not to mention the fact that she never told me my total. She just stood there all confused and just took my money. I know it's a Spanish based place but they need English speaking employees because not everyone who looks Spanish speaks it read more

I've had better. Went once and tried it and thought I was going to fall in love with the place, but it wasn't really my taste i guess.

First time there did not know what choose .manager gave my mom a free sample to taste . So we order three of the 2 piece meals . I was visiting from Vegas .The meal was really good so I have a new spot to go to all thanks to great service I received from the manager that was there ok. Sunday 9/30 we where there at 6pm sorry forgot his name his name thanks again read more

We got here and they were out of chicken legs. The guy said they could fry some up and it would be about 15 min. We waited 55mins for our food and they said the still did not have the legs. The fries were cold and the grilled chicken was very dry. I will never come back read more

We came here tonight to give it one more try. The last ten or so times that we came they were out of the grilled chicken which is what we came for. It is spiced with Central American flavors and always juicy and delicious. Especially for fast food. Fortunately we got here early so they still had enough for us. It was as delicious as we remembered. As a matter of fact everything that we've ever had here is delicious. The problem is the help and the management. My mother is from Mexico but I don't speak any Spanish. Unfortunately many of the times that we've been in here there is nobody that speaks English. Tonight we were fortunate and there was one person who spoke a little bit. After several minutes of trying we finally were able to place our order and it came out mostly right. We were all very happy with our food. I just don't understand why if you don't get there early enough (we ordered at 6:15 and got the last of the grilled chicken) that you cannot get their seemingly most popular item. Why don't they make more? We would eat here much more frequently if they did. It also always seems a little bit dirty. Anyway, if you are semi-fluent in Spanish and can get here early enough it is worth the trip. read more

Slowest service ever. 20min for an order of yuca fries to go. It's always been bad but today hit a new low. Not worth going back.

This place over charged my meal. I order a 2 pc grilled for 5.99 the cashier charged me 9.99. When I called her out on it she acted like she did nothing wrong. No apology, called the manager over and she refunded me $2. This place has gone down hill, I do not recommend anyone to go to this place. read more

Slow horrible service. Took 20 minutes for my order to be processed in an empty restaurant. Employees in there do not want to work. They just want to loathe and be on their social accounts when they should be working and attending. If you dont want to work, then stay home! Stop making peoples lives harder! Pendejas. read more

I have had both the grilled chicken and fried chicken. They are both good, but the 1/4 grilled chicken is very small. You definetly are better off if you get the fried chicken. They also claim that there air is broken and is supposedly are getting it fixed, but it has been broken for quite awhile. I would suggest to take it to go or be prepared to sweat. read more

The pinto beans and rice campero side dishes are both very good, but their chicken pieces are small. It's like they prioritize buying the smallest chickens by the pound to boost their profit margins. They aren't cheap either. A 3-piece dinner with a small drink cost over $10 with the tax. I had the grilled chicken (dark meat) with tortillas and beans and still felt hungry when I was finished. I'd have been more satiated by a 2-piece dinner from Popeye's. The chicken could have been cooked longer to crisp up the skin more. I like some char on the skin. The last time I tried Pollo Campero, the grilled chicken was cooked better, but again the pieces were small. I thought that might have been just a one-time, unlucky experience, which is why I gave them another chance, but I increased my order from two pieces to three and it still wasn't enough for an average-size man. It's too bad that I am dissatisfied because their grilled chicken would have been a nice alternative to fried chicken. However, I don't feel like I get my money's worth. read more