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    Firehouse Subs Veterans Blvd Kenner

    2.0 (4 reviews)
    Open 10:00 am - 10:00 pm
    Updated a few days ago

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    2 months ago

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    11 days ago

    I have never received an order that was correct at this location. Either items are missing or they add items not wanted.

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    1 month ago

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    Firehouse Subs

    Firehouse Subs

    3.1
    (54 reviews)
    4.1 mi
    $

    Give me Firehouse over Subway any day. It's bittersweet because Firehouse reminds me of Quiznos in…read moreits prime; although, I think Quiznos was superior in quality to both of these delis. Tsk, tsk. I love Firehouse's steak and cheese sub. It is my go-to sammich. It amazes me how they put the right amount of mayo every time and I love me some mayo. Now, on this most recent outing, my sandwich was lukewarm and I don't understand why. I picked up my free medium sandwich, by the way, thanks to T-mobile Tuesdays, drove to the nearby mall and parked. That took all of...two minutes? My sandwich had the temperature of a sandwich that had been sitting for 10 minutes. Temp aside, the bread was pillowy soft, the steak was well seasoned and the peppers were on point. The medium is pretty filling too. Service was great and fast. Of course, there weren't many customers because of Covid, I imagine. But it was another opportunity to support a small business.

    Went to this firehouse location to pick up an order. They were out of the fries because the machine…read morewas down. Which was 100 percent ok. I asked the lady if I could get Mac and cheese and the girl wasn't even listening. She told the kitchen I wanted chips when I said Mac and cheese. I corrected the lady and she rolled her eyes and said "Im tired of these customers." right in front of me and didnt even apologize or anything. She has a horrible attitude and should not be in customer service. This is the second time I have been to this location and she has been very rude. It is clear the other workers are now struggling because of her poor attitude. They also forgot grilled onions and mushrooms on one of my sandwiches and put onion on the other when I asked for no onion. What's the point of working a job and being rude to your customers just because they are asking for what they ordered?! Won't be going back to this location and will be reporting this!

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    Firehouse Subs
    One of the worst sandwiches I have ever had. Turkey Bacon Ranch!! No Bacon enough mayo for 2. Winn Dixie has a better sandwich.
    One of the worst sandwiches I have ever had. Turkey Bacon Ranch!! No Bacon enough mayo for 2. Winn Dixie has a better sandwich.
    Firehouse Subs

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    McAlister's Deli

    McAlister's Deli

    2.4
    (101 reviews)
    5.6 mi
    $$

    It must be nice to be a person without a care in the world. I, however, am not that person…read more A dreaded trip to Metairie to pick up hardware for a hot-potato project brought me past McAlister's, so I figured I'd grab sandwiches while I was there. My husband and two dogs waited in the truck, panting in the Louisiana summer heat. Through the window I could see quite a few employees and one other customer. "Excellent," I thought. "I'll be in and out." My phone was ringing. My own customers needed answers that I could not provide from the suburbs. As I walked inside, very employee greeted me with a smile. "How nice," I thought. I stood in front of the register. And waited. Nearby, six smiling employees, chatting amongst themselves while periodically looking at one another, seemingly trying to determine whose responsibility it was to take my order. I briefly wondered if I'd missed a self-order kiosk, or perhaps the process required downloading an app, verifying my email, and sacrificing a goat before speaking to a human. No kiosk. Finally, a lady motioned me over. The order: One French Dip. One Pastrami on Rye. One sweet tea. She asked about sides. I LOVE sides. For the French Dip, broccoli, in the vain hope it might guilt my husband into cooking the two pounds currently taking up space in our refrigerator. For the Pastrami, potato salad. She paused. "...On the sandwich?" "What? No." Appalled, I wondered who would want such a thing. She stared at the register, and sent a look for help to another worker. The other workers slowly wondered over, and peered over her shoulder at the screen, looking confused. "Ma'am, do you want the potato salad on the sandwich?" "Absolutely not." My phone buzzed. My husband had texted: "What is going on in there?" I replied, "I really have no idea." After what felt like forever, though was minutes, everyone seemed satisfied that the sandwiches had been properly entered into the system. I asked for my sweet tea, which they obliged. It tasted like victory. Outside, I could see the dogs continued panting out the window of the truck, giving off strong Sarah McLachlan vibes. Then the only other customer, who was greeted as "Mr. Randy" wandered up and casually asked for a refill. A refill? A FREE refill? Without hesitation they topped him off. Mr. Randy nodded knowingly and strolled out into the world like a man who had mastered mysteries beyond my comprehension. Meanwhile, I observed no sandwich production but I also observed how genuinely happy everyone on shift was. They encouraged each other. They laughed together. It was honestly wholesome. But, still no sandwiches. My husband called. "What's taking so long?" I hung up on him, not having the emotional bandwidth for another question I couldn't answer. Determined to remain outside my increasingly anxious husband's line of sight, I approached the counter. "Hey, do you happen to know how much longer it might be? I have my dogs in the truck and my husband is pitching a fit." The employees exchanged concerned glances. Finally one smiled. "He's about to get started." At last, I saw butcher paper being pulled from a roll. The kitchen gentleman poked his head out. "Do you want potato salad on that pastrami?" "ABSOLUTELY NOT." At this point, my last functioning brain cell imploded. I began to imagine a future where I'd be choking down a pastrami sandwhich smothered in potato salad, and began to prepare my mindset to, "it is what it is." A few minutes later, after what I can only assume was a rigorous internal review process, my sandwiches were finally handed over. I figured I'd test the sweet tea waters before leaving and asked, "Can I get a refill?" They obliged. Maybe this trip was not in vain after all. At long last I returned to work, and the phone finally stopped ringing long enough for me to eat. 5 stars for the overall experience. * They were open. Hallelujah. * They were all unbelievably nice. Almost suspiciously nice. * Free sweet tea refills. An outstanding public service. * The food was better than hospital food. * I am certain the question you are wanting to know most, dear reader, is "did they put potato salad on your pastrami." I am most happy to report, there was no potato salad on my sandwich. Would I go back? Absolutely not.

    Slow service, employees shouting loudly across the restaurant to converse CONSTANTLY…read more There's no break in conversation, restaurant is dirty and they basically ask for a tip when you check out using a card. They turn the machine towards you and state 'here's where you tip.' And of course there is no zero option shown. You have to get up and ask for silverware which is handed to you. No one told me not to stand at the counter to place an order, worker refilled her cup and turned her back to me... apparently I was supposed to stand in the to go line. WHERE IS THE MANAGER to see all of this nonsense?

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    McAlister's Deli
    McAlister's Deli
    McAlister's Deli

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    Firehouse Subs Veterans Blvd Kenner - hotdogs - Updated June 2026

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