The service department here is top-notch. After being told by a few other Jeep dealerships near Denver that they were backed up on service work and would need to hold my vehicle for 1-2 weeks, I started calling around to other dealerships and jeep repair shops. Fowler parts department and service team are great. Their prices are pretty competitive for large repairs. They helped me order my necessary parts and didn't try to upsell me anything. Their waiting area is also very nice. I've been to a few of the dealerships around the Denver metro area and Fowler's waiting area is top-tier compared to other Jeep Service waiting areas. It was clean, had coffee, snacks, and overall had a pleasant feel. I was also able to get my jeep fixed in one day, right before the new year! I am now going to use them for all my Jeep services. read more

Would give 0 stars on the service department . Bought a windshield warranty. Trying to get it changed out. Dealing with my fourth person on this no notes on anything . One guy quit or got fired after taking pictures but never put in the system . Had to go back another time for more pictures still no notes on the account . Service manager should be fired . No one gives a crap there. Go anywhere else read more

Called ahead today and spoke to Tyler, asked him to pull a rubicon I was looking at online. Scheduled a hour window to come look and test drive same car and when I arrived the car was being pulled off the lot for a test drive by, what he admitted, was a walk in customer. I drove from Denver and admittedly went to the wrong fowler first, but was still there within the hour time frame we agreed upon. After sitting in my car for 20 minutes I went in to check to see if the walk in client was purchasing the car I had called to hold and to my surprise they were pulling financing for him. Terrible communication, terrible service, and terrible experience. Would not recommend this dealership and specifically Tyler if his idea of making an appointment is selling the car you're interested in to another client who walks in first. Still love the rubicon, but I will be going elsewhere. read more

They duplicated 100000 mike maintenance service when this was documented as having been done on Carfax and Jeep website, resulting in several thousand dollars of duplicate work. read more

I never post on yelp but I had to! I hate getting work done on my car for fear of getting scammed, paying too much etc. Rebecca was so helpful in making sure my car got exactly what it needed and was so kind! read more

Update I did speak with general manager, Thomas Rowe information that was given to me by the salesman was incorrect. Beth was fantastic to deal with. I got her all the paperwork from my lending institution. She made the transaction so smooth it was fantastic. I would do business with them again. read more

They had an advertised lease special and tried to charge me about $300 more than the advertised special. Conner and Fowler are frauds.

By far the best Jeep service department in town. Everyone is super helpful, knowledgeable and friendly.

Fowler Jeep deserves 0 stars for their unscrupulous business practices and disregard for customer service. By far, the most deceptive practices of a dealership with a lease that I have experienced. (I have leased a Lincoln through Sill-Terhar, a Jeep Compass through Larry H. Miller and a Chevrolet through Autonation North.). Not only did the agreed total show up on the billing statement from the above dealerships through their leasing companies, but there was never any resigning of the same documents on multiple occasions. The salesman - Nate - Would not take the initiative to address our concerns and instead allowed us to continually send emails, text messages and make phone calls to get answers. He engaged in stall tactics to brush us aside and when we finally pinned him down for definitive answers, he could not provide valid reasons for the discrepancy in numbers. Brian - the Sales Manager - was condescending and incompetent when trying to justify why we were paying more than what was agreed upon. He could not provide a breakdown of why we were billed more than what was stated on the original lease agreement and the disparity between the original contract and the new contract. (He also included a payoff for a lease ending early on the current lease agreement when we specifically stated that we did not want the new lease to include what was left on the prior Jeep lease.) Further, the finance department was poorly managed as we had to sign three different times a lease agreement on three separate days stating that "the original ones you signed were not saved - some sort of computer problem". Lastly, the "resolution" that Brian - the sales manager - ultimately offered was not worthy of the mistakes, the aggravation and the treatment that we received through the dishonesty and dismissiveness of this dealership. In good conscience, I cannot recommend this dealership for future customers and would advise friends and family to steer clear of Fowler Jeep in Boulder. read more

Ridiculous pricing. Took our Jeep in for an issue and was quoted $5k to fix. Considered dumping the thing and getting something new, but decided to try another place. They fixed it up for $1500. read more

Never in my life did I receive such a bad service in my life. The most unorganized service department in the western world . My car is there for almost a month at first there where no parts available now the parts are in but they can't schedule a machinist to work on it ! Brand new jeep been more in the garage then on the road . read more

Fraud!! I have contacted the fraud department and an attorney. How are they still in business? Bryan Slymaker and sales support staff at Fowler are the worst! I signed over my car title and all supporting paperwork end of July. I was told the $6,000 check had been sent August 4th from corporate. This was a lie. Bryan Slymaker was out of town for a week and did not return my calls. I was asked to send a picture of my drivers license AGAIN and was told check will be sent immediately. One week later Bryan blamed the service department for their inability to take odometer reading. Bryan refused to transfer me to service. The silver lining of this experience is Andy Closz, Service Advisor. He is professional, kind, and solution oriented. Fowler is lucky to have him read more

Save yourself the aggravation. Truly, go anywhere but here. From the service center to the showroom, Fowler is just a brutal experience with no accountability and a culture of zero f*$%s given. I could write a novel about how frustrating it's been on way too many occasions both at Fowler and the previous owners, Pollar. I thought for a long time that my Jeep was the problem with endless repairs and about $25k of work (which was until recently covered by extended warranty), but soon realized it was Fowler. You hear Dealerships too often say that they charge more because they're experts in the vehicles, master mechanics, new part warranties, etc., but it's all a joke. The work done there is subpar at best. They recently tried to charge me nearly $600 to replace a battery. The service associate gave me some half baked explanation that because the battery is under the passenger seat, it takes longer. I referenced Youtube and did the job myself in 10 minutes and with a $220 battery from O'Reillys. Another example, I had my rotors and brakes done there this past Fall. It cost about 50% more than any other shop and they haven't even been able to get the job done properly. After 2 re-installs, and grinding down the brakes a third time, the brakes still squeal. That's just the service center... Then there's the showroom / sales department. Just a small example... - I had been a warm lead for a new Grand Cherokee 4xe since Jeep announced it. - Despite my reaching out and replying to a number of their automated emails that are disguised as personal outreach, nobody ever followed up. - I called and scheduled a test drive with Mathew. When I arrived for the scheduled appointment, I was told he had the day off. - Another rep setup the test drive, but the 4xe didn't have a charge so couldn't get a feel for the actual experience. - He didn't have any answers to my questions. - He said his boss would call as soon as he was off the phone. The boss never called. - I received an automated email from 'the boss' Paul asking why I haven't bought a vehicle yet. - I replied to Paul. At that point, I shared my experience and said he could give me the deal of the century or unsubscribe me from his email automations. - Paul didn't get back to me. Mathew did, confirming that they'd unsubscribe me from their emails. I went to another local dealership and had the COMPLETE opposite experience. Personal, diligent, thorough, and reassuring - far from what Fowler offers. Just don't. read more

My last 5 star review was in 2015 so I feel it's time to write another. They are now at their wonderful new location on East Pearl . Pollard Jeep, or Pollard Family Motors, as many still call it, is run like a professional smooth sailing ship from the Captain ,Doug Pollard ,to every person in every department I have come in contact with. My experiences over the years have always been so Boulder friendly and positive whether fixing an old Cherokee, to buying a new vehicle or stopping in to see if they would like to participate in a promotional activity for the community. This month I came in needing some help and the Pollard family far exceeded my expectations. Shout out to Mr. Pollard, Bob and the service department crew . Don't hesitate to buy or service here. Pollard Jeep Rocks Boulder ! Love the Grand Cherokee, what a driver and hugs to the heated steering wheel on it ! If you have a chance catch , 40 Years in the Making: the Magic Music Movie about old Boulder in the 70s. Pollard Jeep has a nice credit for providing transportation. Directed by Lee Aronsohn, creator of Two and a Half Men and CU Boulder Alumni. read more

Hesitate taking vehicles to dealerships for fear of being ripped off. This dealership confirms that. Took 2013 Jeep in for air bad recall. Got a call from Josh, "recall is complete but tech says air filter and cabin filter need to be changed, really bad, probably never replaced". I thought wow, this is my daughters Jeep, thought I replaced those not too long ago. Told Josh no thanks for your 123.00. Ordered new filters online (both for 26.00). Today they came and I went to replace them. Both existing filters were in excellent shape (see photos attached). Understand if they really check and the service is needed but this is a case where they were trying to pocket extra profit for no reason. SO wrong. If the dealership wants to contact me, I kept the "old" filters. Maybe they can use them to train their "certified" technicians on how NOT to rip off your customers. read more

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Had the worst experience I've ever had at a car dealer tonight, Fowler Jeep in Boulder. Attempted to lease a new Wrangler based on a national promotion currently on Jeep.com. Our salesman was new, and when he came back with a payment nearly double what is currently advertised, he told us that more experienced staff were too busy to answer our questions. When we left all 6 people in the sales office were playing on their phones. Fowler Jeep should be embarrassed by their staff for treating their newer staff the way they did, not to mention losing a potential customer. I've never been more disappointed and embarrassed at the same time. I will tell everyone I know not to consider Fowler Jeep in Boulder. It's really a shame, we were prepared to purchase a new car tonight, but not now. This was the 3rd Jeep dealer to tell us that they can't give us the deal as advertised on Jeep.com, giving numerous excuses about costs, and fees. All 3 dealers said it's a strategy to get people to dealerships with no intention of delivering. Shame on you Jeep read more

Main reason we wanted to come here was because it is Family owned! Everyone who was working today was super nice & super helpful. Didn't feel like they were trying to just make a sale. They have an amazing selection and let us take our time making our decision. Go see Alex for your next Jeep!! read more

Just bought my 2nd Jeep from Pollard. I returned for a reason. Of all ,y places lived across the US, and cars purchased, they are by far the best I've ever dealt with. They are professional, don't haggle, they discuss options and don't try to seek you on anything that's not right for you. Every service, interaction and business conducted, has far from the usual run of a dealership. True consultants that want you to return eventually, and treat the customer with respect. No pressure, no BS. Just solid customer service, all the way around. Before you buy a Jeep from anyone else, you have to visit this place first. Ask for Gabe East. He's been there for a number of years and could not be any more genuine of a person. Ryan's parent, no pressure, focused on your experience and service throughout the transaction. read more

Took my company jeep in for an oil change and a rotate. Service advisor tried to upsell services, as expected, and I declined. When I came to pick up my Jeep, I was met by the advisor and the service manager. The manager was very pushy when it came to the upsells and had a condescending tone. His face and voice seemed very familiar. After he left, the advisor gave me the managers name: Todd. It immediately clicked that this was the previous manager from the Dodge store in Greeley who was fired for calling his employees racial slurs in the shop. I'm now convinced his tone was in reference to my ethnicity. After speaking to my supervisor, we will no longer be bringing our 9 vehicles to this dealership. read more

I am having a terrible experience with Fowler Jeep. I bought a new 2023 Grand Cherokee Trailhawk in July, it's been in the service department 6 times since, this last time for two weeks. I understand that sometimes things don't go well. What I don't understand is why, to date, Fowler Jeep doesn't make this right. I have no idea how they stay in business, I'll never buy from them again. read more

This was the easiest vehicle purchase I've ever done. I had been stalking the Jeep website for a month waiting for the exact Wrangler to show up in stock at a dealer in the Denver area. All of a sudden, three show up a different dealers seemingly on the same day. Pollard sent me a dealer pricing quote through email right away. I spoke with Conor on the phone and he setup a test drive appointment for that afternoon. I hadn't been to a dealer post-covid, so I wasn't sure what to expect and he went over their protocol - meet out front, go over the car, do the test drive. This limits the number of people you interact, but without making the process unworkable. It's definitely different, and I like it more than I expected. As promised, Conor met me out front with the Jeep and went over everything. No pressure or over-selling. Not that it would be been necessary.I had been researching Wrangler JLs for about two months now, so really once I saw it there in all its glory, I was sold. After the test drive, things went quickly and smoothly. Price, financing (Chrysler is offering 0% APR on 36/mo), trade-in, paperwork took about 90 minutes. No negatives with the experience. Everyone I dealt with was knowledgeable. There was no pressure, no stress. Highly recommended. read more

Another terrible rating for Fowler Jeep. I used to go to Liz who was incredibly helpful but this new advisor the Asian lady was condescending. I made my appointment six months ago for a pcm update and when I came in they said oh we don't have the appointment. Just terrible and will never bring my car their again. read more

Great dealership and great staff! I've dealt with other Jeep dealers and I will now ONLY buy from Folwer! Connor, Rich, Matt and Paul made the experience super easy. They were extremely accommodating and helpful throughout the whole process. read more

Found the car we wanted... Reached out online. Got Kaden, a young pleasant man that was friendly, responsive and helpful. Drove an hour or more to get there. Bought the 2015 Grand Cherokee. Was told they did the normal multi-point inspection and this thing was cherry as it only has 33K miles on it. As soon as I drove it off the lot, I discovered someones glasses in the storage compartment, fries and change under the seats and an annoying squeak coming from under the hood (good thing I bought the extended warranty). It was like nothing was done to this car with the exception of a wash and a vacuum. Yesterday after less than two weeks, driving to work the vehicle overheated.... Got it to a Jeep dealership near where I was breaking down..... Said the water pump had been going bad and that caused it to blow coolant all over the underside of the car including the alternator. While in service they did an inspection. Here is what they found: Water pump had been going bad..... Power steering fluid leaking...... Dirty oil....... dirty power steering fluid..... , transfer case, and differential fluids leaking and needing replaced.... radiator cap won't seal...... ???????????????????????????? It's as if they did not do anything on this vehicle. If I bought a Grand Cherokee from a Nissan dealer, or a Chevy dealership, maybe I can understand why nothing was done. But buying this from a JEEP dealer, this is unacceptable. Especially after they stole my trade in and they couldn't even give me a competitive interest rate even though I have an 806 credit score. Then I tell them about it and their stance is...."well, you bought a warranty". Seriously?????? Well guess what, the Ally extended warranty denied the claim! Because they didn't do the maintenance, the warranty did not cover the work that was needed to make the car run. COST ME $2700 to get the car in order after purchasing it two weeks prior. Would have been 3300 but the dealership I took it to got the water pump covered under the drive train warranty. UNACCEPTABLE and quite honestly, a little too much on the "shady" side for me. I'm contacting my attorney to recoup my costs to get this thing repaired... Buyer beware... Good luck! read more

Used car director reached out and said he'd like to buy my car. Quoted me a price. I said I didn't want any funny business, he explicitly said if the car was in the shape I claimed he would honor the quoted price. I got there, they said the car is in excellent shape, and then he pulled a good cop / bad cop thing where he said the boss wouldn't let him buy it. These guys are dishonest! Stay away! read more

I literally called them on four separate occasions and left voicemails to try to schedule an appointment with absolutely no call back or response. The dealership has absolutely changed since it was Pollard. read more

Seriously has gone downhill. New people at counter everytime. Try to sell you an oil package but it's really difficult to get in there to use it. Have deteriorated to making maintenance problems seem more urgent or necessary than they are. And it was already super pricey, being a dealer. They've fired staff that have been there for decades. Seem to be trouble keeping staff. read more

Carrie R. is wonderful in service. She answers the phone and calls you right back. Very knowledgeable and informative. She called me and explained any issues found and priced out all parts BEFORE doing the work. She even went as far as getting "after market" parts to save me some money on my son's Jeep. read more

Bought a Jeep from Zack. He was absolutely fantastic!!! Professional, knowledgeable, fair, and fun. Perfect experience. The manager Paul was also amazing. Super helpful. They both went above and beyond!!! I highly recommend them both!!! Really great people! read more

Brand new 2019 Grand Cherokee. Less than 1 year in main infotainment screen goes black (that is fine, stuff breaks). Dealership seems VERY inconvenienced to look at it. When they do the call I get says " it is a more serious issue than we can fix, we have a call in to our headquarters, I don't know if it will be today, tomorrow, or late next week. We have to keep the car until we figure it out". Even though I have it in writing from Jeep that I get a loaner car if something happens to use while it's in the shop, I am told "we don't offer that". So..... basically.... buy expensive car, it immediately breaks, dealer doesn't care at all, round about way tells me to fuck off and Uber for an undetermined amount of time. UPDATE. Kevin called me, got me a loaner car, and is handling it. While it would have been nice for the service staff to be as helpful as him, he did make it right. read more

I bought a used Jeep from a dealership in ID and I didn't have the key to the wheel lock nuts. Fowler service department was awesome! They had the parts in stock, we're able to swap my wheels/tires the next day, didn't charge me a fee they normally do, shuttled me to and from my house, and we're super accommodating and friendly. Their customer service was above and beyond. read more

Even by auto dealer standards, avoid this shady place. The front-line employees are fine, the problem is general incompetence among service techs and management that doesn't care. First strike: I bought brand new. Shortly after, there's a safety recall for airbag wiring. They tell me it's done, I pick it up and drive away, only to find my turn signals and headlights no longer work. Lazy job on the wiring, and it doesn't make you feel good when it touches the airbag systems. Second strike: Took it in for warranty work. They call, ask to keep it another day to finish the work. Fine. Another day, they call and say it's done. So I leave work and come in, pay, then find out that they LITERALLY DIDN'T DO THE WORK. It hadn't been touched. I asked them to give me some kind of refund or credit since they wasted hours of my time. I was told to pound sand. Third strike: During negotiation on the original sale, sales manager "threw in five free oil changes, tire rotations, etc." But what they don't tell you is everyone gets that already, and it expires after two years. Seriously Pollard, get your act together. I'm taking my business elsewhere. read more

BUY BUY BUY.... Sometimes when I drive past this car dealership they have all of their Jeeps lined up at angles with the car-doors open... Like wings, or to some customers, probably looking like they want a hug. For some reason I felt so inclined as to get my headlight replaced at this dealership. They had the part, I didn't want a ticket, I didn't want to learn how to do it myself, and then I ended up being $70 in the hole... Not the cheapest place to go to say the least, but they got me in that day and did the job well and now one of my headlights is brighter than the other... (I hate when I see that on oncoming cars) * Revved up star one is for getting Trigger in (That is my car's name) right away ** Four-wheel drive star two is for having the headlight part in stock and ready for mounting *** Six cylinder star three is for friendly staff The rest of the stars were taken away for those ugly Hummer wanna-be's.... I mean, come on people.... That won't get you laid! read more

Fowler Jeep of Boulder - Car Dealers Near Me - Boulder, Colorado

NOT COVID SAFE& A SCAM Tried to charge me over $350 for a battery. Lied about running a full diagnostic. Scratches my fender and expected me not to notice so now my car will sit in a body shop from their carelessness. Best part is they didn't even say sorry about the scratch just the improper diagnostic when I told them how they could do better. Extremely unhelpful, unprofessional, and not COVID SAFE. I worked directly with a manager named alyn and when an employee who was wearing a mask under his nose came up, nothing was said about the employee wearing his mask properly for everyone's safety. Unbelievable read more

Scheduled appointment online for a 6/13 appointment. They call the morning of 6/13 and state the appointment I had was created in error and now they taking appointments until 6/27. Received a response today and their tech who works on transmissions is out for a few weeks, so would need to further push out our appointment. Glad we were able to find availability at Jeep Longmont whine was able to service our vehicle according to assignment service slot. Be wary of Fowler service if you need to ensure your vehicle gets service promptly. read more

Awesome place to get your vehicle serviced. I had an unexpected service issue that was luckily covered under Jeep Power Train Warranty. Bill in the service department took great care of me and communicated during every step of the process. They even were able to get me a loaner vehicle when the repairs took longer than expected. Highly recommend! read more

Rob at the service department is fantastic! Love all the guys and gals at Pollard! If you need your Jeep serviced this is the place!

Jeeps sell themselves in Boulder so if you can buy elsewhere you should do so. We recently bought our Jeep here and while the car is good the service was bad! - The windshield. We recently had the windshield replaced (a rock hit the car) and learned that the current windshield had already been replaced with substandard glass, ie.e., not Mopar which is factory standard, and when it was replaced the seal was scraped rusting a part a portion of the windshield frame. This damage was not disclosed to us before we bought it. - the Price. we were quoted a price on the phone and when we returned to purchase the Jeep they did not honor the price the very next day! They played standard good cop / bad cop - No inspection of Jeep before leaving lot. little gas and low air in tires. After we left the dealership we realized as we were almost home the car had 1/4 tank of gas (contrary to what was represented to us that it would be full) and we had to go right to a gas station to put air in the tires as the alert lights came on. - No follow up. When they sent their generic survey afterwards, we provided all this feedback and agreed to have customer service contact us and they never did. Learning about the windshield damage not being disclosed was the last straw which is why we are posting about our experience. We would never go back there and while the Jeep is good, we will advise our friends and family to go elsewhere. We are Jeep lovers (we have 2) and our family has had many over the years. We wanted to give other Jeep owners / future owners out there a heads-up! read more

My car was making a rattling noise in the back. Brought it in and they didn't have availability until late September. Bill did us a huge favor, squeezed us in, and took care of the noise within 24 hours without charge. Super friendly and helpful staff. read more

DO NOT GO HERE! I would give this place negative stars if I could. We took our Jeep there for an oil change and they tell us we need the rack and pinion steering replaced, which we have them do. We get the car back home after paying them almost 4k for the repairs to discover they did not attach the tie rod properly. I called them to get the jeep towed back so they could fix it and they fought me on it, saying that we needed to pay for the tow truck. When the tow truck actually arrived, the driver couldn't even get it on the back of the truck because the front wheels were pointed in towards each other. The driver had to take a bolt from one of the tires to get the tie rod secure enough to get it on the truck. During the initial service, they also told us we needed ANOTHER 4k repair that we declined at the time. After we escalated the tie rod debacle, the manager called us to tell us they would do the other work for "$1,503 - not a dollar more" after profusely apologizing for the error. Telling us that the mechanic had been written up. Like idiots we took the car back. They do the repair, they call us to pick up the car saying it's fixed. When we get there we learn the warning light is still on and they cant figure out why. The reset it, but it turns back on after 5 minutes of driving...so we ending up having to take it back at which point they call us to tell us it will be another $700 to repair (also in this exchange we learn the manager has been fired so his promise is essentially void). I express how ridiculous this experience has been and the girl on the phone hangs up on me. This place is an absolute nightmare. read more

Fowler Jeep of Boulder - Car Dealers Near Me - Boulder, Colorado

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