Poke Doki on Katella
ZERO STARS
RUDE -RUDE -RUDE!!!
Disrespectful and verbally abusive employee (The guy at the counter Weds 12/22 at 7:30pm).
Order for 2 bowls and a side placed through Grub Hub app. Walk in carrying my only my keys because every place else I pick up is intelligent enough to put names on the food. Two customers, a guy and a girl are sitting at a table eating. Two brown bags are on the back counter, one with a name (not mine) and one blank. The guy asks me for a name. Looks at the two bags, doesn't see the name, and then asks me for confirmation of the order. I explain my wife placed the order, on HER phone, and she's three miles away. Then he asks for PRINTED confirmation of the order. PRINTED?!?!
He says sometimes people just walk in and collect orders that aren't theirs, implying that I'm a thief, a thief who just happens to know the first and last name of someone who placed an order in the last 10 minutes. I ask him if HIS phone prints out paper receipts. I see the look on his face, you know the look, he realizes he said something REALLY stupid and now he's flustered. I turn to walk out to my car while he's still talking about confirmation numbers and PRINTING out emails, and return with my phone. I'm on speaker phone with my wife when I return and the other employee a young lady stacking tables and chairs throws the guy a lifeline and says my wife can send me a screenshot of the confirmation (no printing involved). My wife, via speakerphone can be heard opening something that shows the receipt. She reads the highlights but there is no confirmation number. Here is where the guy really goes off the rails. The guy behind the counter lifts the brown bag around the plexiglass barrier, sets it on a stack of trays, and says something like "here take it". What? No printed confirmation?? The bag is still blank. I tell my wife "I was just handed a random bag of food I'll be home in a few" as I turn towards the door. In an angry voice the guy says "It's NOT random I know what I made!" The guy and girl have been silent the entire time, but as I am facing the door, and them, I see they are smiling and giggling; how humiliating. My first impulse was to turn back around and give the guy a piece of my mind and demand a phone number for Poke Doki HQ so he knows it's not over. It's almost Christmas so I bite my tongue and head for the door. The employee KEEPS RUNNING HIS MOUTH -WTF?!?! Employee: "If you don't like it don't come back!" Me: "Yeah I will NOT be coming back here".
Employee: "THANK GOD"
I never even looked back.
Everything that guy said he said loudly, and publicly, in front of other customers.
I will find the Poke Doki headquarters phone number; it's not that hard. I will call PD-HQ and report his attitude, and his language, word for word. I will demand that they interview his co-worker to verify my details. I will post this review on EVERY site that allows it, plus FB, and Next Door, and BBB, and my neighborhood email list, and the City of Cypress, and more.
The order itself: No silverware in the bag. My "bowl" is half full and looks like a sad side order from Taco Bell. I have no appetite for it anyways.
Note: While I was composing this review my wife received an "adjustment to the order". They spontaneously refunded a couple dollars (the side order). Nice try Poke people. Hush money NOT effective. Everybody has a price but mine is Way WAY more than a couple of dollars for being disrespected and yelled at publicly. read more